Pros: The car was great. People were great.
Cons: The price I paid was way more that I was expecting. I’m they should tell you the cost of things when your in person. They didn’t tell me how much the insurance was. When I made the booking it was 395. They billed be $541..
Cons: Gas tank was not full when I picked it up, but agent asked me to return full. I did not have time to go in at pick up and ask them to verify that tank was not full. When I told her this upon return, she was surprised. I pointed out I was not asking for a refund, but that the cars are not as ready to be rented as they may be led to believe.
Pros: Great deal! Easy to pick up and drop off. No hidden fees.
Cons: Nothing, it was great.
Cons: Had a good experience.
Cons: Front tires had marginal tread depth.
Pros: Nice people, nice car, great gas mileage.
Pros: Pick up and drop off super easy. Staff nice and friendly!!
Pros: Nothing outstanding, but acceptable service. No wait this time for check out. We selected Budget because it was onsite at the airport, and the car was close to the rental exit from the airport building. Good value for the cost.
Cons: In Northern Michigan in ltr November one can expect snow. The cars did not have snow tires and so was unable to get up our driveway to our house, and was a bit stressful to drive with a bit of accumulation on the roads. Inquiring about an upgrade, though, it wiuld have nearly tripled our cost to get a suv with 4w drive!
Pros: The car was great. But I rented in Grand Rapids and dropped off in Traverse City
The car smelled bad
Pros: The customer service was good and fast even though it was a holiday and there were lots of folks in line waiting when I arrived to pickup the car.
Cons: The car smelled like dirty dippers had been stored inside overnight. Also it there was white dry spots throughout the interior like milk or formula had been spilled. I would have talked to an agent about the smell but the line was long and it was raining. No one walked to the renal with me so I dealt with the smell as best I could.
Horrible customer service
Pros: The car had 4 wheels
Cons: The lady at the counter was pushy wanted paperwork signed with out an inspection stating that "our people looked over it" After refusing to sign the paper saying there wasn't any damage on the car without lookingvatvitvshe got snippy wouldn't give me the keys told me I didn't get them till it was signed. ( car was locked couldn't get inside to inspect) after inspection I found plenty of damage (bigger than a quarter) and returned to let them know. Choosing a different lady because the fist one was rude she saw me in line An told me to come back to her I politely said nobill wait for another she got snippy again waving the keys saying I've got the keys. I then got mad An told her off. The manager over heard An asked what was going on I started to tell him as she stood behind home mocking me An talking over me. I then told him it's clear that she has no idea how to do customer service because if she did she wouldn't be acting the way she was.. worse rental experience
Cons: I would like to receive an email copy of my final bill when I dropped off the key in the night box.
Mini (Dodge Grand Caravan or similar) is the most frequently booked car hire type from Budget in Traverse City.
Budget has 1 car hire location in Traverse City. Take a look at our Budget hire location map to find the best car hires near you.