Traverse City Car Hire

Cons: The second car was semi-clean on the outside...waterspots all over the windshield and mirrors. Had not been cleaned inside. Found Pop-Tarts and food wrappers. Line was 5 deep with only one counter clerk available to take care of customers.

Cons: Very slow at checkin and the worker was rude.

Cons: The pickup procedure would have gone more smoothly had the woman who assisted me been more communicative. I understand she was training a new guy behind the counter, but each time she abruptly left my paperwork to go assist him, she never acknowledged the interruption! I travel a lot for work & have always found patience & kindness are my defaults when dealing with the ups & downs of travel - it doesn't always fix the problem, but it makes the entire experience more bearable. However, her inability or unwillingness to say a simple, Pardon me," before assisting her trainee began to really get under my skin as it added more & more time to my entire pickup experience. (I was only mildly irritated, but the rather lengthy line of customers waiting behind me for pickup was definitely more than annoyed but the time my transaction was completed.) To cap things off, her directions to my car were the complete opposite of where it was actually parked. Neither of these things are deal breakers, but kept me from giving strong marks across the board.

Cons: Drove a Subaru Forester less than 18 miles. Filled tank and have receipt for .77 gallons. Gauge obviously read full when returned and I checked off "full" on contract. Agency added a $13.99 "FUEL SEVICE" charge to invoice. How many other renters have they ripped off. Also happened to me in Grand Rapids by Avis once. Contacted corporate and they promised to reverse the fee. When I picked the car up it was covered with snow and wipers frozen to windshield.

Cons: I had never dropped a rental car off at Cherry Capitol airport and I wasn't sure what to do because there were no attendants in the drop-off lot.

Cons: I booked an intermediate car listed as a Toyoto Corolla and received a Nisson Sentra listed as a compact. I called the manager at the Hertz desk the next day and was told they were comparable. Not convinced!! Also the exterior of the car was mud spattered when I got it. Should have addressed the issue at that time but was anxious to get to my 100 year old mother's and let it go.

Cons: I had a debit card and not a credit card so they would not rent to me but they kept my deposit. they put me in a jam they should have told me I needed a credit card. I needed to go from Traverse City Mi.to Grand Rapids DeVoss Children Hospital for my Daughters Cancer check up I was not very happy.

Cons: 50.00 cancellation fee, rip off!

Cons: I was convinced to upgrade to a full-size car by the attendant after reserving an economy car. That was okay. But, mid-week I noticed the license expired during the week I had the car. I called to alert the Hertz dealership. The worker, Justin, said that was impossible - the computer program would never let that happen. Ah, but low and behold it did. Justin directed me to bring the car back and he would switch the car for another full-size car. I brought the car back in and was slated to receive a full-size but slightly smaller car. Justin offered to give me a bigger car with an additional fee. I explained I was not going to bicker over fees and Justin was able to give me a duplicate car. Here's the ticker - not once did he apologize. I had to make my way back to the airport during my vacation to exchange the car and no one ever said, "I am sorry. WE made a mistake." This was disappointing.

Cons: the two people working at the enterprise pick up center were unfriendly, and short.

Cons: I arrive 90 min after the 1pm registered time due to a flight delay and was told they rented my assigned car and had nothing they could give me since the few remaining cars were claimed. When I asked why they said it was "policy" to not hold a confirmation after 60 min. They said they called my cell - they did not as there was no missed call registered on my phone. With a big smile they said "sorry". They said Enterprise all around was out and I should call other rental car places. Clearly they rented my car to a walk in for a higher rate and blew my reservation away. The perfunctory and impassioned response was most irritating. I called customer service - same thing.

Cons: Since my sons vehicle broke down on his way home from college for Christmas we had to find a rental car so he could make the 6 hour journey back. We were quoted $37 online plus $18 insurance but had to pay $53 plus the $18 insurance for the extra charges that wasn't included in the quote. Since he is 21 we were charged extra and since I was paying for the car they had to add me as an additional driver which resulted with an additional charge (even though I wasn't driving it).