Recent reviews
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- Neutral
- Negative
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9.2
Pros: Drop off super easy
Cons: Pick up was very slow as there was one employee and a long line of renters. Also, expensive!!
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10.0
Pros: Professional Staff. Shuttle service on time. Shuttle driver found us. Easy and quick
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10.0
Pros: Friendly, fast paperwork
Cons: Nothing
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7.6
Alamo rental
Pros: Comfort, ease of return
Cons: I purchase a contract online with Kayak all in. When I went to pick up car at airport I was charged additional tax for airport tax. The agent was rude and argued with me even though I had a contract. She also didn tell me I had a hybrid which I couldn’t get to start so had to go back to desk for help.
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10.0
Great overall deal
Pros: Car was clean, out the door in under 5 minutes
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7.2
Service
Cons: The man at the counter made me feel like I was bothering him..he did his job but was cold and rude.
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10.0
Great vakie
Pros: Got a discount when I took out the car. Great surprise!
Cons: Line was long at the airport
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8.4
large SUV
Pros: Car was the right size and comfort. We needed it. Drop off was easy. Location was perfect.
Cons: We arrived earlier that the reservation time and the rental desk would not give us a car. That made part of the group sit in the airport terminal for two hours. In the future we will check the pick up time carefully or if not acceptable will find another way to rent a car. The rating for the pickup/dropoff was downgraded due to this issue. It was a pretty expensive rental at over $1100/week.
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10.0
Friendly service
Pros: The return process on my one way rental was easy and quick. Happy with their service.
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5.6
Charged more money upon pickup then quoted
Pros: It was a nice, clean rental vehicle.
Cons: Since my sons vehicle broke down on his way home from college for Christmas we had to find a rental car so he could make the 6 hour journey back. We were quoted $37 online plus $18 insurance but had to pay $53 plus the $18 insurance for the extra charges that wasn't included in the quote. Since he is 21 we were charged extra and since I was paying for the car they had to add me as an additional driver which resulted with an additional charge (even though I wasn't driving it).
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4.0
Pros: The Alamo rep in TVC was great.
Cons: I paid for a rental above the basic economy price. However, I was given a vehicle -a Yarus?- that was quite possibly the cheapest feeling car I've ever driven. It was loud to drive, creaky, and shook while on the highway.
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6.0
Service
Pros: Grand Rapids drop off was great
Cons: Traverse city clerk was BAD. He was there at 9:45 am and had a line. He told us all that he wasn't open Til ten and made us all wait (drop offs too!!!!). THEN he would answer phone and Help them while we were there! I would not use Alamo there again. All the other counters were open and friendly. He was not. He was a manager????????
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9.2
Pros: Drop off super easy
Cons: Pick up was very slow as there was one employee and a long line of renters. Also, expensive!!
review from
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10.0
Pros: Professional Staff. Shuttle service on time. Shuttle driver found us. Easy and quick
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10.0
Pros: Friendly, fast paperwork
Cons: Nothing
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10.0
Great overall deal
Pros: Car was clean, out the door in under 5 minutes
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10.0
Great vakie
Pros: Got a discount when I took out the car. Great surprise!
Cons: Line was long at the airport
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10.0
Friendly service
Pros: The return process on my one way rental was easy and quick. Happy with their service.
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7.6
Alamo rental
Pros: Comfort, ease of return
Cons: I purchase a contract online with Kayak all in. When I went to pick up car at airport I was charged additional tax for airport tax. The agent was rude and argued with me even though I had a contract. She also didn tell me I had a hybrid which I couldn’t get to start so had to go back to desk for help.
review from
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7.2
Service
Cons: The man at the counter made me feel like I was bothering him..he did his job but was cold and rude.
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8.4
large SUV
Pros: Car was the right size and comfort. We needed it. Drop off was easy. Location was perfect.
Cons: We arrived earlier that the reservation time and the rental desk would not give us a car. That made part of the group sit in the airport terminal for two hours. In the future we will check the pick up time carefully or if not acceptable will find another way to rent a car. The rating for the pickup/dropoff was downgraded due to this issue. It was a pretty expensive rental at over $1100/week.
review from
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5.6
Charged more money upon pickup then quoted
Pros: It was a nice, clean rental vehicle.
Cons: Since my sons vehicle broke down on his way home from college for Christmas we had to find a rental car so he could make the 6 hour journey back. We were quoted $37 online plus $18 insurance but had to pay $53 plus the $18 insurance for the extra charges that wasn't included in the quote. Since he is 21 we were charged extra and since I was paying for the car they had to add me as an additional driver which resulted with an additional charge (even though I wasn't driving it).
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4.0
Pros: The Alamo rep in TVC was great.
Cons: I paid for a rental above the basic economy price. However, I was given a vehicle -a Yarus?- that was quite possibly the cheapest feeling car I've ever driven. It was loud to drive, creaky, and shook while on the highway.
review from
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6.0
Service
Pros: Grand Rapids drop off was great
Cons: Traverse city clerk was BAD. He was there at 9:45 am and had a line. He told us all that he wasn't open Til ten and made us all wait (drop offs too!!!!). THEN he would answer phone and Help them while we were there! I would not use Alamo there again. All the other counters were open and friendly. He was not. He was a manager????????
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