Book Budget hire cars in Playa del Carmen

Playa del Carmen, QR, Mexico
28 Jan — 4 Feb
Same drop-off
Playa del Carmen, QR, Mexico
Fri 28/1
Noon
Fri 4/2
Noon
Driver's age:

Pros

" and helpful."(in 1394 reviews)
""Great price, veryr.""(in 3750 reviews)
"Great car and -off"(in 1485 reviews)

Cons

"Terrible as well"(in 355 reviews)
"Will Budget again!"(in 252 reviews)
"Car smoke !"(in 239 reviews)

Reviews for Budget in Playa del Carmen

Overall rating5.3 OkayBased on 44 reviews
Cleanliness
5.5
Comfort
5.4
Overall
5.4
Pick-up/Drop-off
5.3
Value for money
5.2

Recent reviews

Traveller rating
4
3
5
15
0
Find reviews that mention:
2.0
Would not honor reservationCons:Despite having reserved, I and several others were told they had no cars. Outrageous.Reviewed 4 Jan 2017
review fromkayak
2.0
Pros:Nothing, we arrived and the unhelpful man working at the counter told us that there were no cars available and didn’t know when there would be again. I asked him how I was able to make a reservation if there were no cars available for rent and he simply shrugged his shoulders and told us to go across the street to Hertz. He was clearly not interested in assisting us and didn’t seem to care at all that we booked online in advance. Kayak should not route their customers to this company for booking.Cons:Nothing, we arrived and the unhelpful man working at the counter told us that there were no cars available and didn’t know when there would be again. I asked him how I was able to make a reservation if there were no cars available for rent and he simply shrugged his shoulders and told us to go across the street to Hertz. He was clearly not interested in assisting us and didn’t seem to care at all that we booked online in advance. Kayak should not route their customers to this company for booking.Reviewed 15 Nov 2019
review fromkayak
2.0
Worst Place to rent a car in Playa del CarmenPros:Mechanically the car has no problem. They have good localization.Cons:I felt disrespected by Budget on my previous rental at Playa del Carmen, it was the worst customer service I have ever received in a car rental company.... (even been a loyal customer renting with you guys in Canada, US, Brazil and Mexico)... I arrived to pick up my 8am reservation around 8:20am and there was no car, the store was full with more than 5 customers waiting and it took very long, till here is acceptable, however the problem begins here - Budget staff said that my car was cleaning and was going to take 30min more (so, my 8am car was going to be ready 8:50am), time was passing and at certain point, the customer that was behind me in line have got the same car I booked (the attendant said that I said to her to let then pass in my front... this was ridiculous, I would never said to someone pass in my front after waiting for so long), when I realized that they got the same car I went to her and she said that was going to take around 30 minutes more to have my car ready (1 hour waiting), in the end I started to get up said and asked that was ok to don`t clean the car at all, so they offered me a dirty car as I said it was ok (but the passenger seat was soaked) so there was no chance to get that car, and she offered me a downgrade or wait).... I was so up said that they drove me to their garage and I picked one car over there at 10:30am (2 hours latter). There are many lessons on this situation: 1- Training better your staff. 2- If you are totally booked or sold out, don`t offer cars till you have they available. 3- Have two computer terminals available (I left with out my contract printed, just a piece of paper with numbers and noting specific about car or price description). 4- Have a place to clean your cars that it is not in a sand area (concrete floor will help to make the clean more effective). 5- Please buy and use a vacuum (there was no internal cleaning at all). 6- Clean the Clots in between wash cars (they guy was trying hard to clean, however his clot was too dirty and he was only spreading dirty around the car). I think this branch at Playa del Carmen needs some attention in order to deliver at least a standard service.Reviewed 28 Feb 2017
review fromkayak
6.4
Extra charges!Pros:Car was reliable.Cons:This rental was advertised with an absurdly low base rate ($7/day) but ended up costing more than $300 for a 3-day rental. The surcharges lacked transparency— we wouldn’t have estimated the final bill until it was handed to us.Reviewed 28 Mar 2018
review fromkayak
9.6
Drop off and pick up location is in busy areaPros:Service was goodCons:Location was very busy place in playa. I'd prefer a little further out from central areaReviewed 11 Mar 2017
review fromkayak
2.0
Cons:Didn't have the car or anything comparable. Was stuck with a minivan.Reviewed 1 Mar 2017
review fromkayak
2.0
Deposit refundCons:After more than one month of returning the car, I still have not received my $1500 deposit back, despite no damages. This is illegal.Reviewed 2 Apr 2018
review fromkayak
5.6
Not the actual price quotedPros:I liked the initial cost of the VW Jetta, $60 for a weekCons:The actual cost was $260 for the week. Although we have our own insurance, it's mandatory that you purchase theirs.Reviewed 29 Jan 2017
review fromkayak
5.6
Cons:Old carReviewed 31 Mar 2018
review fromkayak
2.0
Pros:No insurance in price.Cons:No insurance in priceReviewed 1 Apr 2017
review fromkayak
2.0
They didnt have a carCons:They had no cars at all..Reviewed 25 Mar 2018
review fromkayak
3.6
Pros:New carCons:Even thought I got the insurance, which increased the cost from $5 to $120 for 3 days, they still nit picked the car to see if they could charge me damages. Luckily they did not find anything.Reviewed 27 Nov 2016
review fromkayak

Where can I find Budget hire cars in Playa del Carmen?

Calle 4 Notre, Budget car hires

Address

Calle 4 Notre

Hours

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00

Phone

+52 984 879 4137

Address

Av 10 Sur Plaza Paraiso

Hours

Monday07:00 - 20:00
Tuesday07:00 - 20:00
Wednesday07:00 - 20:00
Thursday07:00 - 20:00
Friday07:00 - 20:00
Saturday07:00 - 20:00
Sunday07:00 - 20:00

Phone

+52 998 803 1901

Address

Paseo Xaman Ha, Lt. #2

Hours

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00

Phone

+52 998 246 2014

Address

Calle 1 Entre 15 Y 20

Hours

Monday07:00 - 20:00
Tuesday07:00 - 20:00
Wednesday07:00 - 20:00
Thursday07:00 - 20:00
Friday07:00 - 20:00
Saturday07:00 - 20:00
Sunday07:00 - 20:00

Phone

+52 984 879 4137

Address

Fed Cancun Chetumal Km 296

Hours

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00

Phone

+52 988 246 2014

Good to know

Most popular location

Av 10 Sur Plaza Paraiso

Most popular car type

Economy

Top tips for hiring a car from Budget in Playa del Carmen

  • Economy car hires from Budget in Playa del Carmen are around 48% cheaper than other car types, on average

FAQs about hiring a car from Budget in Playa del Carmen