Book Hertz hire cars in Playa del Carmen

Reviews for Hertz in Playa del Carmen

Recent reviews

Traveller rating

Excellent

1

Good

2

Okay

0

Mediocre

7

Poor

0

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pick up the carwrong location

car availablefriendly staff

rented a carlocation was closed

car was cleannever rent

great experiencepick up and drop

2.0

ScamCons:I thought I had a rental reservation until I walked into the Hertz office in Playa Del Carmen. I was informed they had no cars, reason given was customers were keeping cars longer than their original return date. Literally next door is a rental company called Firefly. They had cars at double the Hertz price. I did rent from them. They got the car from Hertz. My contract is a Hertz contract in a Firefly envelope. The lady at Hertz who said no cars available gave Firefly the car. The key was on a Hertz key chain. Hertz personal checked out the car for me. They have no shame. I wanted to keep the car an extra day. So I called Firefly and got there main office. They told me no one was answering the phone in Playa. I drove over to it and found the office closed. I walked into Hertz and he said he could check the car back in. I asked for an extra day. He said it would be very expensive to do so. I returned the car to Hertz staff who closed out my contract. While I was there more than a few persons walked in with reservations and were told no cars were available. I have always dreaded renting cars in Mexico but this experience was an all time low. Does Hertz car at all about there name?Reviewed 5 Jan 2017

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2.0

Pros:Nothing. The car wasn't available. I traveled to pick up the car, and they refused to honor the reservation because they didn't have any cars.Cons:Having an accurate inventory. There were no cars.Reviewed 1 Jan 2020

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7.2

Pros:drop off on another locationCons:dirty not well balanced and not alignedReviewed 10 Jan 2017

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2.0

Pros:Nothing, they said that they don’t have a car for me. They want to give me a more expensive car instead.Reviewed 31 Dec 2019

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2.0

Why make a reservation?Pros:Nothing. Made reservations and left hotel at 5am for 7am rental pickup. No cars were available. The lady working the counter at Hertz was there for the day, so I don't who was running hell at the time.Reviewed 30 Dec 2016

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2.0

Very bad experience with Hertz!Cons:They didn't give me a car bcos I was 30 mins late. I had to find a different car rental company. I was delayed by 3 hrs because of Hertz. Kayak it was the worst experience ever, though I have booked flights and cars/ hotels from your site for years and never faced such an issue.Reviewed 28 Dec 2016

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10.0

Excellent ServicePros:Hertz was great. It was our fist time renting a car in Mexico and we were nervous, but everything was great. In particular the manager Lee at the Hertz offices at the Cancun airport was awesome and went above the job to help us out. We will be using Hertz again!Reviewed 9 Jan 2017

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2.0

Cons:They charged triple of what reservation confirmed. Dont trust1Reviewed 5 Jan 2020

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7.2

Cons:The Pickup was alwals lates minimum 30 minutes moreReviewed 17 Oct 2018

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2.0

Pros:They NEVER HAVE THE CAR you order AND they try to upsell you $1000 pesos per day... THEY SUCK, NEVER RENT THERE... NEVER... You show up there and you're in a JAM if you're tight with time... They GOT YOU BY THE BALLS and upcharge...Reviewed 17 Aug 2020

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• What is the most popular car hire from Hertz in Playa del Carmen?

  Economy (Hyundai Accent or similar) is the most frequently booked car hire type from Hertz in Playa del Carmen.

• How many car hire locations does Hertz have in Playa del Carmen?

  Hertz has 6 car hire locations in Playa del Carmen. Take a look at our Hertz hire location map to find the best car hires near you.

• Does Hertz have a car hire location at the airport: Cancun airport (CUN)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Cancun airport (CUN)?

  Yes