Guest reviews
Overall rating
6.6
Good
Based on 23 reviews
Cleanliness
6.4
Comfort
6.6
Pick-up/Drop-off
6.6
Value for money
6.1
Pros
"The staff were very friendly."
(in 2108 reviews)
"Return was quick and easy."
(in 313 reviews)
"Overall very good experience though."
(in 548 reviews)
Cons
"Very poor customer service ."
(in 395 reviews)
"There were no cars available!"
(in 297 reviews)
"Long lines and slow service."
(in 920 reviews)
Recent reviews
Traveller rating
2
2
2
1
1
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
long line
great experience
great price
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3.6
Cons: Staff in Jackson never answered the phone. We were getting in at 11:15PM and it said the booth closed at 11. Call all day to confirm and no one picked up. When we returned the car, we were charged double the price of what we rented it for. Horrible experience.
review from
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6.8
Cons: Smoking smell in the car. Pick up and drop off was easy.
review from
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7.6
Pros: Speedy drop off
Cons: Auto glass needed better cleaning
review from
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8.8
Associate was unprofessional and flirty
Pros: I liked the efficiency of service, the car was ready. It was a great experience. The rental process was hindered by the overly flirty associate.
Cons: The associate was unprofessional. He asked me where I was going, where I worked, make comments about my appearance. When I asked him what was his purpose, he stated it was apart of his job. I came to get a car, not to be harassed at the counter by a hormonal college student. He thought my irritation was funny. He and the female associate next to him. It was not.
review from
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2.0
I was not satisfied with the Insurance offer's
Pros: The car was clean, good on gas, pick up and drop off was good.
Cons: The car was too small, the agents didn't explain the Insurance well. I paid for insurance and locked the key in the trunk and I had to pay another $60. That could have been avoided if that was explained when I picked the car up. Thanks. DEBORAH CHUKKA
review from
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5.2
Pros: staff that checked me in was nice
Cons: I just thought the fee for the car was high.
review from
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4.8
Pros: The lady in Mobile that exchanged the car was nice.
Cons: The car engine warning light came on and the radio screen went black about two hours into our trip. We were on a long trip from Jackson, MS to St. Augustine, FL. So we spent an hour locating and trading out the car for another one in Mobile. The lady at the counter was nice. But, there was no additional time added to our contract so we had to rush to Florida so that we wouldn't have an additional charge.
review from
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10.0
Great value
Pros: Loved the Ford Escape! Roomy, comfy, and loaded with features.
Cons: There was nothing to dislike
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