Cons: The pick up address on the email that you guys sent me was wrong. That left me in a lurch and I wound up having to walk to the new location while I was short on time.
They were gone for the night
Cons: I made my reservation earlier that day and received confirmation. When I landed at the airport, the people at Budget had left for the night. The other car rental agencies were open. I ended up having to take an Uber to the next town for $124.
Good service, nice people
Pros: Convenient, everything was ready to go
Pros: The rental car lady was the best I have experienced in many years. Helpful,polite and very knowledgeable.We rented from the Sears outlet in Grand Junction, CO.
Pros: Great customer service.
Cons: Nothing to mention.
Pros: The guy I dropped my keys with quickly confirmed everything and printed my receipt and asked me how the vehicle went for me.
Pros: Excellent service, car and bang for the buck!!
Cons: It was perfect!
Pros: Good service easy drop off
Customer service & car sucked
Pros: I liked the overall value and price
Cons: I didn't like that budget couldn't accommodate our full size car when it was having trouble. Instead of an up grade they wanted to down grade us to a compact car. Then customer service laughs at me. If u started with customer service it would be ten times better .
Really great and friendly service
Pros: I appreciated everyone's responsiveness and friendliness.
Cons: As a first time renter I would have like a little more info about the car and Budget procedures.
Pros: The car was comfortable
Cons: Poor communication from staff at check out desk and from 800 number. Was not told that the Grand Junction MEsa Mall CO site closed at 2pm on sats not re-opened until Monday. And not told that the contract and keys could be NOT be left at that site after hours...AND not told by customer service (800 number connected me to someone on Tijuana MExico!!!!) that the car could be returned to the sister Budget/Avis facility at Grand Junction airport 5mis from Mesa Mall site. Was told I would be charged an additional 169$ to retrun car there. Later informed by staff at airport site that this was incorrect but that I would be charge for another day since I was now 2 hours late. I spent over 1.5 hours on the phone and talking with employees available at Sears (where car was checked out). terrible terrible customer service. WILL NEVER RENT FROM BUDGET/AVIS AGAIN!!!!
Economy (Chevrolet Spark or similar) is the most frequently booked car hire type from Budget in Grand Junction.
Budget has 2 car hire locations in Grand Junction. Take a look at our Budget hire location map to find the best car hires near you.