2.0
I was charged an additional $500 for a “one way fee” however no one could explain to me why I was charged. It was not on my original receipt and the worker at the return desk could not explain it. I called customer service and was only refunded $300. No workers could explain why I was charged this fee. I would like an additional $200 refunded for this fee that could not be explained to me.Reviewed 28 Sep 2023
review from 6.0
Cons:The interior of the vehicle was very dirty. Carpet was NOT vacuumed, dash and surfaces were not wiped down, so I know it was not sanitized. My wife and I had to sanitize the entire vehicle prior to our leaving the lot. This is a very sensitive time and to have a rental vehicle not properly prepared for a guest is disappointing. Had we not been late for an engagement, I would have returned the vehicle and rented elsewhere.Reviewed 20 Apr 2021
review from 10.0
Pros:Car was perfect for trip and very reliable. Pick up and drop off were super easy and staff was very helpful and accommodating.Cons:Nothing.Reviewed 18 Nov 2020
review from 2.0
Pros:The staff was absolutely horrible, I made a reservation online.. when my plane landed.. the car rental place was closed an I had to fine away out of the airport. When I called customer service they told me they couldn't help me and it wasn't their problem.. No when I asked to be transferred to a supervisor she informed me there was no one there to assist me and hung up.. so not only did I not get my rental at all.. but I also had the most rude representative on earth.. very upset!! Wasted a total of 3 hours of my timeCons:make sure if you are accepting reservations for rentals.. that someone is actually there to assist the customer.. and bump up your customer service... absolutely appalled.Reviewed 2 Aug 2020
review from 10.0
Cons:Car needed a v6 engine for Colorado mountainsReviewed 27 Aug 2019
review from 4.8
Pros:Staff was nice but it was unorganizedCons:Original car had a nail in the tire, then when I went back, the store was closed. After waiting, I received a new car, that was filthy and extremely uncomfortable.Reviewed 11 Aug 2019
review from 9.6
Pros:The staff was super quick, prepared, and courteous. The car was very nicely equipped.Cons:It could be a little more affordable.Reviewed 10 Jul 2019
review from 8.4
Pros:All went very smooth.Cons:Had large white writing on windshield that I couldn't removeReviewed 6 Jul 2019
review from 10.0
Pros:Friendly staff, easy reservation, good price for last-minute one-way rental!Cons:Nothing.Reviewed 26 Mar 2019
review from 9.6
Pros:Easy check in, no hassles, no shuttle, no protracted sales pitch on additional insurance. Car was exactly what I wanted. Representative was very accommodating.Reviewed 15 Dec 2018
review from 9.6
Excellent experience, except squealing at one pointPros:Pick up and drop off was extremely convenient and quick. The car was very comfortable and fuel efficient. The cost was very reasonable, especially compared to enterprise.Cons:At one point, the front left tire was squealing very loudly as if the brakes are going out.Reviewed 19 Aug 2018
review from 9.6
Unexpected landing...terrific surprise from Avis!Pros:When our SW flight landed unexpectedly in Grand Junction (due to bad weather in Denver), we were able to get the last one-way rental from Avis. Great customer service, nice car, no hassle paperwork. We were on our way in a jiffy. Thanks Avis!Reviewed 25 Jul 2018
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