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10.0
It’s great locationReviewed 9 May 2023
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4.0
Able to obtain a rental was what went right. The rental I was five only had 57 miles left in the tank and I brought it back with 100 miles on it and was charged a fuel fee. This should not have been done.Reviewed 18 Apr 2023
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4.0
The van seats were dirty and wet when I got in it. Although I had pre ordered the van over a month ahead they had to go get it from somewhere else which took an hour. The people were kind and helpful as I waited.Reviewed 7 Apr 2023
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10.0
Everything was great!! My birthday was 2 days before I rented the car so the lady at the window gave me a birthday discount. Definitely will rent again.Reviewed 21 Mar 2023
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2.0
I requested a compact car, but none were available. The minivani was assigned was so complicated and confusing that on several occasions I feared I would cause an accident. I am hoping to receive a refund for what turned out to be a very stressful experience.Reviewed 21 Feb 2023
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4.0
I showed up at 8 am to get the car I reserved and it was not available. My options were either to drive a truck (not optimal for a long road trip), pay $200 more for a different car, or wait for one to become available. The clerk also didn't want to give me a certain car to take one way. It was a pretty frustrating experience overall considering I made a reservation far in advance.Reviewed 3 Jan 2023
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4.0
Second time booking with budget and they have manage to bill me twice each time for vehicle that had prepaidReviewed 24 Oct 2022
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8.0
the car wasn't clean as expectedReviewed 13 Oct 2022
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2.0
It said on the website debit card authorization, but due to airport policy I was unable to pick up without a credit card. Therefore I didn't receive my rental. The garage area also had poor reception when I had to work with Discover.Reviewed 6 Oct 2022
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2.0
I switched Budget locations from Reagan Airport to Lanham. This review pertains to the Lanham location.Reviewed 12 Sep 2022
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10.0
Great customer service in DC Airport picking up the car as well as in Nashville TN dropping off the car. Very comfortable and drove well. No problems at all!Reviewed 1 Sep 2022
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2.0
Despite my reservation which I made 3-4 days before, there was no premium car available with Budget and they provided me with a mini-van instead. Further, the mini-van provided to me was all damaged from every side. Further, the employee there refused to give me a rental on my temporary Ohio driver's license based on which every other rental gives the car. I also presented my India's drivers license and to harass me more, they asked me for the physical passport (she did not accept event the electronic copy of my passport) and I had to take Uber forth and back to my place just to get my passport. She did not even have the courtesy to reserve that damaged mini-van for me and told me that she cannot promise me the car on my return. If Budget doesn't give rentals on temporary licenses then they should specify that while making the bookings and should also specify what all documents they need at the rental pick-up rather than harassing customers like this. This is definitely the worst experience of rental I ever had.Reviewed 15 Aug 2022
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