5.6 Okay9 Nov 2019
The car itself was nice.6 hours before the pick up time, I received a call telling me that the car likely would not be available. We had reserved a mini van so we could drive our son from D.C. to college in Chicago. I expressed extreme concern because it was now too late to change our plans and rent from another company. The agent indicated that he would call back shortly with an update, while he tried to locate a minivan. He did not call back. We contacted him 6 hours later and he had not even tried to locate a minivan. He then agreed (again) to look for a minivan. He called back 2 hours later and indicated that he thought it was likely he could secure a large SUV, but that instead of it being available that evening as we had reserved and requested, it would be available in the morning. Then, when we showed up at the pick up spot the next morning (Key Bridge Marriott), the agent was not there. We called his number, only to find out that the agent and the SUV were at the Crystal City Marriott. We were already delayed overnight in leaving on our trip, but we then had to drive to Crystal City to pick up the SUV. While the SUV was excellent, the experience was horrible. I have rented from Hertz for 30 years, and this was the absolute worst experience I have ever had.
2.0 Mediocre21 Aug 2019
I'm still fuming. At 5 pm the night before my early morning departure on a one way 600-mile road trip, Hertz in Arlington called me to say that they did not have an SUV for me to rent. No car at all, no help finding a replacement and barely an apology. Terrible, terrible service. I am still shocked.Hertz could have made it right. The last-minute rental I was lucky to find from Budget cost almost triple the price, but I had no options. Hertz customer service offered a weak apology and a $50 voucher for my next rental. Very, very poor effort. I expected better from Hertz. Never again!
2.8 Mediocre7 Aug 2019
Absolutely nothing. Had a booking reserved and had to call and talk for 15 minutes on the phone with the employee who told me there was nothing he could do.The employee at the pickup location literally told me on the phone that I should have called ahead to make sure he had a car. He said he didnt have any cars and couldnt do anything. I told him this was unacceptable and was pointed to a helpline, who just left me stranded in DC waiting on a call.
2.0 Mediocre3 Jun 2019
Nothing, everything was terrible, they did not have my mini van. It was the worst experience I've ever had renting a vehicle as I was depending on the minivan to move, I had the loading dock at my apt. scheduled and no vehicle. Hertz never notified me that my vehicle was not there.Everything, could have called me, could have told me a different location to get the minivan. I probably will never rent with Hertz again.
4.4 Okay19 May 2019
No one was at the counter when I arrived and I had to wait for 45 minutes. I was in such a rush at that point that I only checked the outside of the car, but when I got home realized that the interior looked as though it hadn’t been cleaned for months.
8.8 Excellent26 Apr 2019
ONLY1 EMPLOYEE. HE WAS FRIENDLY. HE WAS RUNNING 2 LOCATION SAME TIME. HE NEED TO GO ONE PLACE TO ANOTHER PLACE. HARD TO HANDLE AND ANSWER PHONE TO CUSTOMER AS I NOTICE.Need help to run more employee for 2 location.
9.6 Excellent2 Apr 2019
Yes, Mike, the Hertz attendant was very good.Not sure.
2.8 Mediocre31 Oct 2017
Never HertzThe worst first experience.Waited 3 1/2 hrs for a vehicle at hotel after reserving 48 hrs prior on Kayak.com. Sent me to airport location that couldn’t help because you have to have a round trip ticket. I live locally. Then the agent at the initial location calls me back saying he had a vehicle. Had to take the shuttle from airport back to the hotel. I wasted a total of 5hrs and still didn’t leave with a vehicle. I walked over to Enterprise and was in and out in 10 mins. By the way, if you are paying with a debit card Hertz runs a credit checks but they do not tell you this. This will ding your credit score. Enterprise takes a deposit for the vehicle and refunds it back.
8.4 Excellent16 Nov 2016
Like that pick up and drop off is easy because you just use the hotel valetBasic car, I've gotten cars with better features and upgrades from other companies
2.0 Mediocre13 Jul 2016
NothingFirst, it was hard to find the location of Herz. I reserved the car for 8 and arrived at 9:15. The lady at the counter said I'm late so I can not rent the car. I called Herz and reserved for 10 a.m.. She wouldn't let me rent the car, saying that they are low on cars, but she gives other people their keys. I asked her to reserve a car for me at the airport. She reserved for me the most expensive car. My initial reservation was $120. She reserved for me for $300+. At the end I rented from enterprise. Enterprise has excellent customer service.