Guest reviews
Overall rating
8.7
Excellent
Based on 657 reviews
Cleanliness
8.8
Comfort
8.8
Pick-up/Drop-off
8.7
Value for money
8.6
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Pros
""Easy drop off, friendly service.""
(in 1963 reviews)
"Staff friendly & very helpful."
(in 2020 reviews)
"reliable flexible good customer service."
(in 556 reviews)
Cons
"I didn’t even get the car."
(in 2541 reviews)
"You don't accept debit cards"
(in 2455 reviews)
Recent reviews
Traveller rating
166
28
27
9
14
Find reviews that mention:
customer service
car was clean
great car
pick up and drop
friendly staff
quick and easy
great price
great service
great experience
picked up the car
car available
return the car
great value
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6.0
Cons: I rented a midsize suv such as the RAV 4. Alamo initially offered a small mitsubishi "suv" at the garage. I declined and they provided an "upgrade" to a chevy equinox...another compact suv nice car but one class lower than the midsize billed. Very nice staff, but that was wrong.
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10.0
Cons: Very friendly agent, great car.
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2.0
Pros: Absolutely nothing.
Cons: I didn't get to rent the car because after calling Alamo multiple times to confirm policies, I spent 30$ taking an Uber to the airport only to be told I had been given wrong information and they would not rent me the car. It nearly cost me a night of my vacation and I ultimately had to borrow a car at great inconvenience to a family member. Will never ever use Alamo again.
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9.6
Pros: Staff was very capable and able to accommodate a larger vehicle based on our needs on the spot.
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9.6
Pros: the staff was so welcoming and polite and made the process really easy
Cons: nothing, excellent
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4.0
Cons: I wasn't able to rent it. They wouldn not accept my credit card which was a visa debit/credit card.
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7.2
Pros: Friendly and helpful staff
Cons: Counter and car are far away and one cannot just get the car.
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8.4
Pros: Staff was friendly. Pick up and drop off was really easy.
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10.0
Pros: Dolly and Miles were amazing at the pick up area, as well as the drop off crew at Tampa International Airport.
Cons: All was well!
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8.0
Cons: Pickup took some time. Not a big deal. Everything else was good.
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3.6
Pros: Pick up and drop off were very quick
Cons: Staff not friendly. Car very uncomfortable, and had a large ding in a door and a scuffed bumper. For $150 for two days the car should have been immaculate.
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10.0
Pros: Perfect car clean and easy to get the car. Friendly staff members.
Cons: Nothing really Will rent from Alamo again. Its our third time was never disappointed.
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Does Alamo have a car hire location at the airport: Reagan-National airport (DCA)?
Does Alamo offer shuttle or airport pick-up services from Reagan-National airport (DCA)?
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