Guest reviews
Overall rating
7.7
Good
Based on 71 reviews
Cleanliness
7.8
Comfort
8.0
Pick-up/Drop-off
7.5
Value for money
7.7
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Pros
"Staff was friendly and informative."
(in 1087 reviews)
"It was a good experience"
(in 302 reviews)
"yes drop off was easy."
(in 156 reviews)
Cons
"No car available upon arrival."
(in 140 reviews)
"Very poor customer service!"
(in 175 reviews)
"Car smelled and was dirty"
(in 227 reviews)
Recent reviews
Traveller rating
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2
Find reviews that mention:
customer service
car was clean
pick up the car
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car available
great car
easy drop
friendly staff
great service
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airport location
great experience
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8.0
Pros: Staff were helpful. Pickup/Drop off was smooth.
Cons: The e-toll service was confusing. I was told at one of the toll booths that it wasn't working so I had to pay a toll on top of the subscription service.
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2.0
Pros: Nothing
Cons: The van was a Chevy feel like a cargo van, not Ford Transit like the passenger van. Mechanically, it was not safe to drive; shaking badly when braking, wiper blades were bad and noisy, steering wheel was not centered like it needed an alignment.
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9.6
Pros: Yes
Cons: Very good overall
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3.6
Cons: The car I was assigned was filthy inside and out. It didn’t look as if it had ever been cleaned, with stains old and new on the seats, and the door handles were all crusty. The windshield washer alarm was saying the fluid was low. I definitely expect a rental car to be clean and ‘topped off’.
review from
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6.0
Pros: Easy drop off
Cons: Pick Up: Would be nice if staff spoke proper English
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6.0
Pros: The car I requested was not available
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10.0
Pros: Friendly staff
Cons: Nothing
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2.0
Cons: They tried to additional gas charge without any explanation or notice when I returned car. I was so embarrassed their sneaky behavior
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10.0
Pros: Would highly recommend based on my above experience.
review from
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10.0
Pros: So thankful to get a car at the last minute during the debacle of rerouted and cancelled flights!!! Friendly agents.
Cons: Upgrade fee? Did not request an upgrade.
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10.0
Simple & Easy
Pros: The return process was easy. The vehicle was reviewed, scan and receipt provided within 2 minutes.
review from
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6.4
Maintenance issues were inconvenient
Pros: Easy pickup.
Cons: I had a leaky tire. The representative at another Avis location wanted to charge me a one-way drop off fee for trading it in. The second car I got was a bit scuffed up. The guy told me he was glad to be rid of it. Did not instill great confidence.
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