Book Avis hire cars in Sterling

Reviews for Avis in Sterling

Recent reviews

Traveller rating

Excellent

13

Good

4

Okay

4

Mediocre

6

Poor

0

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car was cleanfriendly staff

get the carcustomer service

car availabledrop off location

pick up and dropgreat experience

6.0

Pros:The car I requested was not availableReviewed 27 Apr 2019

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8.0

Pros:Staff were helpful. Pickup/Drop off was smooth.Cons:The e-toll service was confusing. I was told at one of the toll booths that it wasn't working so I had to pay a toll on top of the subscription service.Reviewed 28 Jul 2020

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2.0

Pros:Pick-up with an Avis Preferred reservation took 1 hour and 45 minutes. Cars were available. Only one counter agent working. A second agent abruptly left.Cons:Will never rent Avis at this location again. No excuse for a nearly 2 hour wait when they had cars available. Understaffed and antiquated computer system for rental agreements. Horrible customer service.Reviewed 29 Mar 2021

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4.4

Cons:When I dropped my car at Dulles Airport Avis, there was a box left in the trunk. My father had unloaded the car and left the box in the trunk inadvertently. I didn't realize this had happened until a few hours later. I called Avis and got very little assistance. Avis either did not do a sweep of the car to check, or threw my box away and would not tell me that. Either way, I am still without the box and don't know it location. I need it back!Reviewed 19 Jul 2016

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4.0

Cons:The car was not clean or modern. I have always booked with Avis and never been dissatisfied with the car. This was awful and really turned me off using Avis again. When I have to drive I want to have a nice new car.Reviewed 21 Oct 2015

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4.0

Avis = hidden costsPros:The VW Passat was niceCons:My quote did not include all the hidden costs, $150 to return to another location and $250 extra on my bill. Bad customer service when I calledReviewed 18 Jul 2016

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2.0

Pros:NothingCons:The van was a Chevy feel like a cargo van, not Ford Transit like the passenger van. Mechanically, it was not safe to drive; shaking badly when braking, wiper blades were bad and noisy, steering wheel was not centered like it needed an alignment.Reviewed 5 Jan 2020

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6.0

Cons:The office was SEVERELY understaffed when I arrived to pick up my car. I would advise against renting here if you are on even a remotely tight schedule.Reviewed 9 Oct 2017

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8.0

Cons:Customer service at pick up was terrible!!!Reviewed 5 Jul 2017

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10.0

Simple & EasyPros:The return process was easy. The vehicle was reviewed, scan and receipt provided within 2 minutes.Reviewed 10 May 2018

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10.0

Pros:Would highly recommend based on my above experience.Reviewed 12 Aug 2018

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3.6

Cons:The car I was assigned was filthy inside and out. It didn’t look as if it had ever been cleaned, with stains old and new on the seats, and the door handles were all crusty. The windshield washer alarm was saying the fluid was low. I definitely expect a rental car to be clean and ‘topped off’.Reviewed 30 Jul 2019

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• What is the most popular car hire from Avis in Sterling?

  Economy (Ford Fiesta or similar) is the most frequently booked car hire type from Avis in Sterling.

• How many car hire locations does Avis have in Sterling?

  Avis has 1 car hire location in Sterling. Take a look at our Avis hire location map to find the best car hires near you.

• Does Avis have a car hire location at the airport: Dulles Intl airport (IAD)?

  No (according to our data)

• Does Avis offer shuttle or airport pick-up services from Dulles Intl airport (IAD)?

  Yes

• Does Avis have a car hire location at the airport: Reagan-National airport (DCA)?

  No (according to our data)

• Does Avis offer shuttle or airport pick-up services from Reagan-National airport (DCA)?

  Yes