10.0 Excellent4 Aug 2021
Clean, efficient, and personable! Alamo, National, and Enterprise are all in the same building. I rented from Alamo and no one was at the counter. A very helpful man, Dawit, from another counter immediately assisted me and was so nice. All the staff I encountered were personable, helpful, and professional. The car and facilities were extremely clean. Masks and social distancing were observed. My SUV ran well and had no problems. TY to all who helped me!
10.0 Excellent19 Jul 2021
I wish the car rental was closer to the terminal.
2.0 Mediocre27 Apr 2021
Never got it all the rental companies at the airport require a major credit card now so that could’ve been better
4.0 Okay29 Mar 2021
I like how you can just pick a car and goSomeone actually working at the rental counter and not making me wait forever
10.0 Excellent8 Mar 2021
Renting was quick and easyNothing, all was good.
10.0 Excellent17 Feb 2021
The carThat the price given by Kayak was actually the final price. Which was fairly close, around 5 or 6% different. But fair enough.
2.0 Mediocre13 Feb 2021
I didn’t rent a car and received an email saying I did
10.0 Excellent29 Jan 2021
The staff was friendly at te pickup, pickup was very easy!The return! Their parking garage is next to another one, and their was not well marked. There was no number or address, so initially I went to the wrong. It ierally took 20 minutes to get back to the right now. Please put your address on your entrance!!!
6.0 Good29 Dec 2020
did not work with Alamo staff at pick up. other persons desk. Told us to go to row 3 pick a car, do not come back. what? only 3 cars there and 3+ people looking for a car. Thought we were getting a Rav4 but ending with a VW GOlf (not impressed, need wheel work).Got what we thought we were paying for.
2.0 Mediocre27 Dec 2020
Nothing.The rental agent was entirely off. He intended to block my credit card because I was not aware of the 300 security deposit. When I called the 1-800 number, I was informed that the security deposit would be 200, but at the counter office, it was different. Initially, I had reserved the car for two days; I let the agent know that I was only aware of the 200 security deposit because I made sure I had prepared we'll before planning on renting a car. I even asked him to show me where it says it's 300 on the website, but he couldn't. My total for the two days was 575, including the security deposit. My card didn't go through. I let him know it won't go through and that he should just rent out for a day, then he took my credit card. He swiped it four times and said it was still declining. At that point, I wanted just not to rent any further. But I said, let me call my bank to see what's happening, my banker informed me that the agent swiped my card for 575 instead of 436(for one-day rental). I went to meet the agent; he then asked me: did you top up your credit card, and is it cleared from blocks? Was that his intention when he was swiping my card severally and unnecessary. I told him exactly what the banker said, and he wasn’t embarrassed about it either. He kept on typing, and I asked, you’re just renting me a car; you’ve already imputed my personal information. What else are you typing? Why are you delaying my precious time? And so I also noticed the manager stepping out, and so did the agent probably talk about me, but that’s not my concern, I wasn’t in alamo because of those entities, and I did not care about how they rated me. I just needed to rent a car and go on my road trip vacation and return it in safe hands as I got it. My entire experience could have been much better. It is my first-time horrible experience at the alamo. And then, the car was dirty. Bear in mind we’re in a pandemic situation. What happened to protect customers? Truly a horrible experience.