they said they didn't have the car size for my type of reservation and wanted to charge me and extra $400 for suv with snow tires.Reviewed 5 Feb 2025
review from
6.0
Comfortable vehicle. But it only had 3/4 of a tank even though the form said it was full. It also had low tire pressure and low washer fluid.Reviewed 5 Feb 2025
review from
2.0
They charge big difference price than whatever I booked. I don’t know why they charge too high.Reviewed 5 Feb 2025
review from
6.0
the parking was a little unconfortable, paying and finding for ruturn. The guy in the reception I felt like he was trying to charge me for everythingReviewed 3 Feb 2025
review from
2.0
I was declined because of not having credit card. All previous information said nothing about not having credit card would prohibitReviewed 2 Feb 2025
review from
2.0
My experience booking through Kayak could not have been WORSE. Through Kayak, I made a car reservation with Avis (one day, Sun Jan 26, Mesa Gateway airport pickup, Santa Fe airport drop off). Confirmation number 19969723US4. Total rental fee - as per email confirmation received Mon, Jan 20 - was $75.69. When I arrived at the Mesa car rental counter on Jan 26, the agent processed the rental and asked me to insert my credit card for payment. I asked for the total charge before doing so. He told me that the rental fee was $201 USD. VERY LONG story short, after showing him my rental confirmation, arguing my case for over an hour, speaking to an AVIS customer service supervisor on the phone, I was told there was "nothing they could do." Of course, they claimed that the difference in price was because I had "booked with a third party" (Kayak). And of course, they had me over a barrel because I had to get to Santa Fe that day. Finally, in tears, I agreed to pay the $201. I was then told my reservation had been canceled! The stress, not to mention financial cost, of this experience has left me shaking. I need to rent a car to return to Mesa airport on Feb 12 and I am filled with anxiety just thinking about it. If Kayak and Avis want to do business with each other, you need to get on the same page. Do not offer prices that will not be honoured at the counter. Do not tell me this is a matter to be taken up with Avis (I have contacted their customer service and they are not responding). YOU TWO - Kayak and Avis - need to sort this out. It is not my job to get you both on the same page. I am currently preparing to take my case to the next level for attention.Reviewed 2 Feb 2025
review from
2.0
They hustle you to get a direct booking with them so they can get a commission. Instead of honoring your reservationReviewed 1 Feb 2025
review from
2.0
Communication. They quoted me $193 for a car. Tried to charge me $1,000. We settled on $600. Was a pretty bad experience overall.Reviewed 31 Jan 2025
review from
2.0
They show themselves as being at PIE, when they’re actually not at the airport. Deceptive advertising.Reviewed 31 Jan 2025
review from
10.0
Very great service/productReviewed 31 Jan 2025
review from
2.0
They could have had the vehicle we reserved weeks in advance. We were offered a more expensive and not suitable vehicle.Reviewed 31 Jan 2025
review from
2.0
We booked a rental car but when we arrived, the location was closed! We respect they were off for Lunar New Year, but we wish we had been told in advance that our booking wasn’t valid!Reviewed 31 Jan 2025
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