Guest reviews
Overall rating
7.8
Good
Based on 18 reviews
Cleanliness
7.5
Comfort
8.1
Pick-up/Drop-off
8.2
Value for money
8.0
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Pros
"Staff was friendly and informative."
(in 1087 reviews)
"It was a good experience"
(in 302 reviews)
"yes drop off was easy."
(in 156 reviews)
Cons
"No car available upon arrival."
(in 140 reviews)
"Very poor customer service!"
(in 175 reviews)
"Car smelled and was dirty"
(in 227 reviews)
Recent reviews
Traveller rating
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great car
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great experience
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4.8
Pros: I specifically asked for an American made car when I made the reservation. When I got there, all the agent would say “or similar”. He did change the Nissan to a Ford, but the. Charged me extra. I had all this worked out when I made the reservation, dont they put any notes in the database so this c?
Cons: Provide the car promised at reservation or at least honor the price given when you reserve.
review from
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10.0
Pros: The staff at Avis at EWR were fantastic. My wife had a medical issue and all the staff went far beyond what was a job requirement to assist us in so many ways. It was one of the best customer service experiences I ever had. I can’t say enough about those specific employees, but Avis is fortunate to
review from
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2.0
Debit card policy blows
Pros: Awful experience.
Cons: I was not able to rent a car.
review from
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8.0
Good service..Good car
Pros: The car was good, just wish it had a CD player. It was ok on cleanliness, could have been cleaner. Overall happy with the rental.
Cons: No CD player.
review from
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4.8
Watch for hidden fees and expect to wait for your car
Cons: There was an added 6 dollar fee that was never explained. We were in a hurry to leave although I did ask the lady about it and she said it was "too late" to change it. She claimed at first that we had said yes to some extra damage coverage online which we had not and this was reflected on the bill. So I never did figure out what the 6 dollar charge was and when we went to turn the car in they said we could call the customer service office about it, but in reality I am not going to sit on the phone for 30 minutes for 6 dollars and the charge should not have happened in the first place. Secondly, we had to stand in the cold for about 15 minutes as we waited for our car to be prepared. That was annoying although the attendant did apologize for it. We were just in a hurry to get on the road because it was the day before Thanksgiving and we were in a hurry to beat traffic. It's just these small things that make you not want to rent with this company again.
review from
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6.8
Cons: Pre-existing damage to passenger front fender and bumper was not disclosed. Had to take time to change to another used car. I very happy I inspected and took picture of the damage as the attendant doubted my observation to exchange for another car.
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