Guest reviews
Overall rating
7.6
Good
Based on 2,287 reviews
Cleanliness
7.3
Comfort
7.6
Pickup/dropoff
7.5
Value for money
7.3
Pros
"Easy drop, very friendly staff."
(in 854 reviews)
"Friendly staff and super helpful."
(in 577 reviews)
"Great car for slick streets."
(in 2113 reviews)
Cons
"The car smelled like marijuana"
(in 198 reviews)
"Didn't have the car I reserved."
(in 99 reviews)
"Awful customer service, blatantly rude"
(in 148 reviews)
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
customer service
pick up the car
credit card
car was clean
great car
car available
great service
easy drop
car was great
drop off the car
returned the car
friendly staff
great experience
airport location
car smelled
-
5.2
Cons: The price was ridiculously expensive.
review from
-
2.0
Cons: There were no cars available when I arrived to the Avis counter. I was unable to rent a car despite having a reservation number. Unacceptable!
review from
-
7.2
Cons: Car could have been cleaner.
review from
-
7.6
Cons: The inside of the car was dirty, looked like a spilled soda all over the center console.
review from
-
9.6
Pros: Very happy with rental. Great feature to have all wheel drive in the northeast. Also had a snow brush!
Cons: Would have liked a quick rundown of car’s features
review from
-
9.2
Pros: Efficient pickup and drop off
Cons: It was a Kia not a Chevy
review from
-
5.6
Understaffed
Cons: There was only one person staffing the rental office. Had to wait a while to pick up the car.
review from
-
2.8
Mediocre from start to finish
Cons: Guy at the counter was trying to sell the customer in front of us on man-made diamonds - his side gig - while we were in line. Flat tire within a couple hours of driving, roadside assistance thought we were in Jamaica the country, car smelt strongly of smoke, not even a key drop off in the am; had to wait and be checked out - only one fellow there so it was a line!
review from
-
6.8
Counter personnel refused to serve me.
Pros: Great price on the car rental!
Cons: Laura at the rental counter simply refused to serve me. I had a reservation number. Didn’t matter—I was refused service. I went over to the budget counter and they were willing to rent me my car (apparently Avis and budget share the same computer system).
review from
-
8.0
Pros: Quick, easy check in.
Cons: It was a covered car park; clean and comfortable aren't really relevant.
review from
-
8.4
Quick drop off
Pros: Convenient, uncomplicated drop off process.
review from
-
9.6
Albany to Norwalk
Pros: Cathy, at the Albany Avis counter, was vet caring, realizing I had just come from Florida, hurricane Irma She was helpful in directions etc.
Cons: The car, was smaller than I thought and there was nothing much better available.
review from
-
9.6
Pros: Very happy with rental. Great feature to have all wheel drive in the northeast. Also had a snow brush!
Cons: Would have liked a quick rundown of car’s features
review from
-
9.2
Pros: Efficient pickup and drop off
Cons: It was a Kia not a Chevy
review from
-
9.6
Albany to Norwalk
Pros: Cathy, at the Albany Avis counter, was vet caring, realizing I had just come from Florida, hurricane Irma She was helpful in directions etc.
Cons: The car, was smaller than I thought and there was nothing much better available.
review from
-
7.2
Cons: Car could have been cleaner.
review from
-
7.6
Cons: The inside of the car was dirty, looked like a spilled soda all over the center console.
review from
-
6.8
Counter personnel refused to serve me.
Pros: Great price on the car rental!
Cons: Laura at the rental counter simply refused to serve me. I had a reservation number. Didn’t matter—I was refused service. I went over to the budget counter and they were willing to rent me my car (apparently Avis and budget share the same computer system).
review from
-
8.0
Pros: Quick, easy check in.
Cons: It was a covered car park; clean and comfortable aren't really relevant.
review from
-
8.4
Quick drop off
Pros: Convenient, uncomplicated drop off process.
review from
-
5.2
Cons: The price was ridiculously expensive.
review from
-
2.0
Cons: There were no cars available when I arrived to the Avis counter. I was unable to rent a car despite having a reservation number. Unacceptable!
review from
-
5.6
Understaffed
Cons: There was only one person staffing the rental office. Had to wait a while to pick up the car.
review from
-
2.8
Mediocre from start to finish
Cons: Guy at the counter was trying to sell the customer in front of us on man-made diamonds - his side gig - while we were in line. Flat tire within a couple hours of driving, roadside assistance thought we were in Jamaica the country, car smelt strongly of smoke, not even a key drop off in the am; had to wait and be checked out - only one fellow there so it was a line!
review from
Where can I find Avis hire cars in Albany?
737 Albany Shaker Road, Avis car rentals
Address
737 Albany Shaker RoadPhone
+1 518 242 4440FAQs about hiring a car from Avis in Albany
How many car hire locations does Avis have in Albany?
Avis has 2 car hire locations in Albany. Take a look at our Avis hire location map to find the best car hires near you.
Does Avis have a car hire location at the airport: Albany Intl Airport (ALB)?
Yes
Does Avis offer shuttle or airport pick-up services from Albany Intl Airport (ALB)?
Yes
