Guest reviews
Overall rating
7.4
Good
Based on 56 reviews
Cleanliness
7.3
Comfort
7.6
Pick-up/Drop-off
7.5
Value for money
7.3
Pros
"Staff was friendly and informative."
(in 1087 reviews)
"It was a good experience"
(in 302 reviews)
"yes drop off was easy."
(in 156 reviews)
Cons
"No car available upon arrival."
(in 140 reviews)
"Very poor customer service!"
(in 175 reviews)
"Car smelled and was dirty"
(in 227 reviews)
Recent reviews
Traveller rating
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Find reviews that mention:
customer service
car was clean
pick up the car
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car available
great car
easy drop
friendly staff
great service
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airport location
great experience
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2.4
Pros: Staff at counter was friendly
Cons: --Staff at counter was unable to be reached by phone. Drove 3 1/2 hours each way (NYC --> Albany) to drop off old rental and pick up a new one, then was told at counter that I needn't have made the drive in the first place and I could've just kept the original rental. --Car smelled of cigarettes. Was told to just write down the issue on my rental agreement. --Staff at counter was unable to be reached by phone a second time (and I called over 20 times). This became an issue when I had to extend my new rental. --Toll-free customer service was completely useless when I contacted them to voice my concerns. --In a word, Avis = terrible. I've been an Enterprise customer for 12 years, and I'm kicking myself for using Avis this time.
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4.4
Pros: Price
Cons: No ability to contact local agent, no store front or signage indicating pickup location, only a guy in a car with a sign. My rental was given away to someone else because I was late getting my car because I couldnt find the location, despite calling the national number they assured me everything was OK
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6.0
Pros: Staff was very friendly and helpful.
Cons: We had a reservation but there wasn't a car available. We had one option. A 15 passenger van.
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9.6
Pros: staff fine at both locations I appreciate that they do not try to push me to take insurance
Cons: car is far from office at pickup site and I had trouble finding the Albany office
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10.0
Pros: Yes! The guy was great, upgraded us! We were there fir a funeral and had a 14 hour drive back so it was greatly appreciated.
Cons: Nothing.
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5.2
Cons: The price was ridiculously expensive.
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2.0
Cons: There were no cars available when I arrived to the Avis counter. I was unable to rent a car despite having a reservation number. Unacceptable!
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7.2
Cons: Car could have been cleaner.
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7.6
Cons: The inside of the car was dirty, looked like a spilled soda all over the center console.
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9.6
Pros: Very happy with rental. Great feature to have all wheel drive in the northeast. Also had a snow brush!
Cons: Would have liked a quick rundown of car’s features
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9.2
Pros: Efficient pickup and drop off
Cons: It was a Kia not a Chevy
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5.6
Understaffed
Cons: There was only one person staffing the rental office. Had to wait a while to pick up the car.
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Where can I find Avis hire cars in Albany?
Top tips for renting a car from Avis in Albany
- Compact car hires from Avis in Albany are around 16% cheaper than other car types, on average