Albany Car Hire

Cons: Initial staff was rude. Unable to obtain rental since we did not have the original credit card on us that was used at the time the rental was booked. Had my credit card for the same MasterCard on me but was unable to use this even though reservation was for 9/9 and my card was charged 7/25.

Pros: The car was ok.

Cons: Office was closed when we arrived. it's hidden around corner from garage w/ he cars. Lousy way-finding signage. Office closed between 11 and 12 w/o warning. Only 1 employee who must leave the office to go a block to garage with a customer to get/return a car. Nearly missed our train and were frantic

3rd Party rental

Cons: The clerk working the counter was surly and seemed bothered by completing our rental. When we exited the parking garage, it said we had to pay $48. My husband ran back to the office to see why, her response was, “just push the assistance button.” When asked why she didn’t tell us about this issue, she just shrugged. The inside of the windows were so dirty that we had to stop and clean them to drive safely.

Pros: Pickup and drop off convienent .

Cons: Was charged for EZ pass that was not loaded with any funds which created toll violations

Pros: Nothing - terrible experience. Done with Hertz. Paperwork noted that no other monies were due on pick-up. At the counter we had to put a deposit on the bank card, the credit card was already charged, additional insurance purchased.

Cons: car had 40,000+ miles, two years old, no gps, no bluetooth, no back-up camera, lousy windshield wipers AND it was the middle of winter. We went with Hertz because they were located at the airport. Not worth the money or the aggravation.