6.0 Good23 Nov 2020
Cons: Location was closed and no one contacted me before. I had to take a $15 cab to another location to get the car with a promise of reimbursement that never materialized. A huge hassle.
6.0 Good22 Sep 2020
Pros: Newer vehicles, lots of extrasCons: Car had obviously not been cleaned or sanitized since previous person rented it. Nothing vacuumed or wiped down, garbage still in it. These things are a must, especially in today’s environment. I had to clean and sanitize it when I got it home before I would let any of my family get in it, not very happy about that...
2.0 Mediocre14 Jul 2020
Pros: You cancelled my reservation at the last minute! Thanks for wrecking my vacation plan.
2.0 Mediocre6 Apr 2020
Cons: Consider working together with travel purveyors (travelocity, kayak, expedia, et al) to more fairly compensate customers for unavoidable changes in travel plans during a pandemic. By "more fairly," I mean don't leave them SOL.
5.2 Okay19 Oct 2019
Pros: Car was okCons: Car not very clean inside and out. Pick up location not very convenient. Check in cumbersome with unexpected additional charges. Drop off very strange; it so happened car was dropped off two days earlier. Attendant said he would take care of necessary paperwork and I would receive the proper credit. I requested a receipt attendant was adamant that I did not needed he would take care of all the needs. This is the first time I dealt with rentals at Albany NY and with Hertz. Since I was pressed for time I moved on. Btw I still do not have correspondence from Hertz
2.0 Mediocre25 Aug 2019
Cons: Initial staff was rude. Unable to obtain rental since we did not have the original credit card on us that was used at the time the rental was booked. Had my credit card for the same MasterCard on me but was unable to use this even though reservation was for 9/9 and my card was charged 7/25.
4.8 Okay26 Jul 2019
Pros: The car was ok.Cons: Office was closed when we arrived. it's hidden around corner from garage w/ he cars. Lousy way-finding signage. Office closed between 11 and 12 w/o warning. Only 1 employee who must leave the office to go a block to garage with a customer to get/return a car. Nearly missed our train and were frantic
10.0 Excellent11 Jul 2019
Pros: Friendly staff easy pick up and drop offCons: Nothing
4.4 Okay7 Jun 2019
3rd Party rentalCons: The clerk working the counter was surly and seemed bothered by completing our rental. When we exited the parking garage, it said we had to pay $48. My husband ran back to the office to see why, her response was, “just push the assistance button.” When asked why she didn’t tell us about this issue, she just shrugged. The inside of the windows were so dirty that we had to stop and clean them to drive safely.
8.0 Excellent20 May 2019
Pros: Staff was friendly, drop off when closed and was easy. I rented a pickup but when I got there they said they didn't have one, however they put me in a vehicle the worked for what I wanted.