Traveller reviews
Overall rating
6.6
Good
Based on 481 reviews
Boarding
6.8
Comfort
6.6
Crew
7.3
Entertainment
6.0
Food
6.1
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Travellers
18+
1 adult (age 18-64) selected
over 18
0 students (age over 18) selected
12-17
0 youths (age 12-17) selected
2-11
0 children (age 2-11) selected
under 2
0 seat infants (below age 2) selected
under 2
0 lap infants (below age 2) selected
Economy
Austrian Airlines information
| IATA code | OS |
|---|---|
| Routes | 252 |
| Top route | Frankfurt am Main to Vienna Intl |
| Airports served | 122 |
| Top airport | Vienna Intl |
Austrian Airlines traveller reviews
Pros
"The crew was so friendly."
(in 175 reviews)
"Seat was very comfortable."
(in 13 reviews)
"Overall - great experience!"
(in 3 reviews)
Cons
"In flight crew worked hard."
(in 205 reviews)
"I missed my connecting flight"
(in 205 reviews)
"In flight crew worked hard."
(in 205 reviews)
Recent reviews
Traveller rating
71
14
13
40
1
Find reviews that mention:
food was good
great service
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2.0
Very bad experience with them and they canceled my flight three hours ahead and they just don’t care
Reviewed Aug 2023review from
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8.0
Fine
Reviewed Jul 2023review from
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8.0
I liked that the air staff is very good, but the ground staff still has lots of areas of opportunity. They raise their voices over the passenger questions or requests for information.
Reviewed Jul 2023review from
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3.9
I flew business class. But nothing compare to business class. Lounge closed in Vienna. Not exist at all in Tel Aviv. Priority boarding not exist in Tel Aviv despite available business counter. Nobody in front of me was checked in to Business or with Senator status. No welcome drinks. All overall awful experience.
Reviewed Jul 2021review from
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10.0
Pros: Very friendly crew, clean airplane.
Cons: Nothing. They did excellent job.Reviewed Jun 2021review from
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8.0
Pros: I liked almost everything. And according to me, it does not make a difference if we rate things good or excellent at a certain point in time. As long as it is good, it can be excellent. I mean including crew. People have good days and bad days. I am sure the crew can say the same about passengers.
Cons: What could have been better is: - the email that the airline generates and senda to people a couple of days prior to flight directs you to a site where you are supposed to fill in the blanks. About Covid. The thing is that you cannot submit it unless you as a passenger fill out an Austrian address. The electronic form does not have the option to rule out staying in Austria and indicating that you are transiting in Vienna. I had to fill that form out (at the Address in Austria section) with sentences like “not applicable” “transitting” and also had to google the Vienna Airport address for the zip code so it could be submitted. The form forced me to fool the it. Not cool. Frustrating.Reviewed May 2021review from
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10.0
Pros: Perfect
Cons: More foodReviewed Sep 2020review from
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10.0
Cons: Cannot ask for more
Reviewed Sep 2020review from
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4.5
Pros: Quick Trip, Friendly Staff
Cons: Spacing of seating due to covid.Reviewed Sep 2020review from
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10.0
Pros: fast and friendly checkin, fast boarding, easy transmit
Cons: foodReviewed Jul 2020review from
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7.6
Pros: Boarding a smooth flight
Cons: Food absolutelyReviewed Mar 2020review from
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10.0
Pros: Austrian Airlines is the best! Crew, food, drinks, entertainment, and plugins were all provided, and it was all very nice (and delicious food!).
Cons: Nothing! Love Austrian Airlines!Reviewed Mar 2020review from
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9.6
Pros: The raw was empty and I could sleep whole 10 hours
Cons: Choice of movies and TV programsReviewed Feb 2020review from
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8.3
Pros: The crew members were so sweet.
Cons: Flight was late. I missed my connection.Reviewed Feb 2020review from
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10.0
Pros: yes, seat is always ok , I'm not overweight
Cons: basically, nothing, just keep smilingReviewed Feb 2020review from
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6.8
Pros: Nice service easy flight
Cons: Hot, ridiculously warm on the planeReviewed Feb 2020review from
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8.6
Pros: The crew was very responsive. The seat requires real improvement. Austrian can provide bette seat than the allowed minimum.
Cons: Food and seat comfort.Reviewed Jan 2020review from
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10.0
Pros: Everything
Reviewed Jan 2020review from
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7.0
Pros: The seat i got was great
Cons: There was a delayReviewed Jan 2020review from
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8.6
Pros: The entertainment system was good and the crew excellent. The person in front of me did not put their seat back which made my trip more comfortable. Loading and unloading was orderly and efficient.
Cons: Food could have been betterReviewed Dec 2020review from
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9.6
Pros: Super friendly and efficient crew. Tasty food, excellent, first rate service (business class).
Cons: Business class seat was comfortable, though a bit too narrow; when seat was horizontal my arm was constantly falling in the aisle.Reviewed Dec 2019review from
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8.0
Cons: Comfort mostly
Reviewed Dec 2019review from
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6.0
Cons: lastminute.com was completely unhelpful in assisting with any changes to my itinerary. They repeatedly provided me with incorrect information that sent me on a wild goose chase.
Reviewed Dec 2019review from
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8.6
Pros: Friendly and helpful crew, smooth transfer between flights, comfortable adjustable headrest, easy to request special meal online before flight.
Cons: Movies available weren't to my taste, which isn't of great importance anyway.Reviewed Dec 2019review from
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8.0
Pros: Very smooth boarding on both flights, a smooth transfer between flights, and comfortable seats (especially nice flexible headrest on longhaul flight). Very friendly and helpful crew.
Cons: Movies available weren't to my taste, which isn't important anyway.Reviewed Dec 2019review from
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7.0
Cons: Boarding tool a long time and late take off
Reviewed Dec 2019review from
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8.3
Pros: Stewards dis perfect job
Reviewed Nov 2019review from
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5.0
Pros: uncomfortable seats
Reviewed Nov 2019review from
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2.0
Cons: Mi s-au pierdut bagajele !
Reviewed Nov 2019review from
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7.6
Pros: Although economy, it was pleasant and okay
Cons: I bought a business ticket but flew in economy from Tel Aviv to Vienna. I knew about it but the ticket cost was still high.Reviewed Nov 2019review from
Austrian Airlines FAQs
What is Austrian Airlines' carry-on size allowance?
On board Austrian Airlines flights, cabin baggage should not exceed 55x40x23cm. If your hand luggage is bigger, the Austrian Airlines assistance team will most likely ask you to pay extra for checked luggage.
Where does Austrian Airlines fly to?
Austrian Airlines offers direct flights to 124 cities in 48 different countries. Vienna, Frankfurt am Main, and Berlin are the most popular cities covered by Austrian Airlines.
What is Austrian Airlines’ primary hub?
Austrian Airlines concentrates most of its flight operations in Vienna.
How does KAYAK find such low prices on Austrian Airlines flights?
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Austrian Airlines.
Flight status
Austrian Airlines route map
Top airports served by Austrian Airlines
- Vienna Intl Airport (VIE)
- Frankfurt am Main Airport (FRA)
- Berlin Brandenburg Airport (BER)
- London Heathrow Airport (LHR)
- Zurich Airport (ZRH)
- Paris Charles de Gaulle Airport (CDG)
- Milan Malpensa Airport (MXP)
- Warsaw Frederic Chopin Airport (WAW)
- Munich Franz Josef Strauss Airport (MUC)
- Kastrup Copenhagen Airport (CPH)
- Venice Marco Polo Airport (VCE)
- Amsterdam Schiphol Airport (AMS)
- Hamburg Airport (HAM)
- Duesseldorf Intl Airport (DUS)
- Bucharest Otopeni Intl Airport (OTP)
Austrian Airlines contact information
- OS IATA code
- +43 5 1766 3100 Call
- austrian.com Visit
Overview of Austrian Airlines
Even though this airline has its hub in Austria, it flies to over 120 international destinations that are located across the globe. If you would like to explore Europe, you can book flights to destinations like Belgium, France, and Greece. For those hoping to travel to Asia, countries like Nepal, Japan, and India are popular options.
Austrian Airlines is a member of Star Alliance, one of the largest airline groups in the world that has many members, including Avianca and Asiana Airlines. Additionally, the company has created codeshare agreements with other airlines in order to diversify its flight paths, with some examples being Air Canada and Thai Airways.
When flying with this airline, there are three classes for you to choose from: Economy, Premium Economy, and Business. While Economy offers standard amenities, including snacks and drinks, Premium Economy will provide you with a particularly comfortable seat that has extra legroom. If you are interested in additional perks, opt for Business instead, as you will have priority boarding, a gourmet meal, free alcoholic beverages, pillows, and blankets.
Composed of over 80 planes, Austria Airlines’ fleet primarily features Airbus, Boeing, and Embraer. The Airbus A320-200 is used the most often and is reserved for medium-range voyages, due to the fact that it can fit approximately 160 to 180 passengers. For longer flights, the company chooses to use the Boeing 777-200ER, as it has an impressive fuel capacity and can fit over 300 passengers. For short domestic flights, the De Havilland Dash 8-400 is a popular option.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.