Pros: The airport was difficult to find where to drop off. Had to park and go inside to ask questions.
Pros: Staff was very friendly and helpful.
Cons: The second day I had my rental car, the backup screen and radio went black and did not work. Since I was in Hot Springs which was 50 miles away from the airport rental facility, returning the car was not an option. The representative offered me a courtesy for my inconvenience. Then on the fourth day of my rental I was on a drive south and west of Hot Springs and was over 10 miles away from town when my Low Tire Pressure Light came on with a warning chime. I panicked thinking I was going to have to change a flat tire. I immediately turned around and headed for the nearest gas station. There I borrowed a tire pressure gage and found all four tires 20 pounds low so I inflated them myself. That was unnerving to say the least. And, oddly the radio/back up screen came back on on day three. So, as much as Alamo was courteous, their rental car was a bomb.
Pros: speed at check in
Cons: Better tires to navigate through the snow
Pros: the pick up and drop off was very easy
Cons: Car was not clean
Pros: Staff was good, truck was not
Cons: Truck was well used and could have been cleaner inside. Inside had an odor to it. Alamo must have acquired this truck used and put it into service. I had a new Ford four door pickup rented from Hertz the week before and it was great. I thought I was getting a better deal with Alamo on the trip.
Pros: Pick-up and drop-off were both fast, efficient, and friendly.
Cons: The directions at the airport for rental car return aren't very clear. There should be a sign for a right turn, just near the rental car parking area. Since there isn't, I drove straight on until I realized I must be in the wrong place.
Cons: Great car, great service. To expensive
Pros: Great experience
Pros: Easy check-in and checkout! Car was clean and gas tank full. Offered an upgrade on arrival, and that was perfect for planned 15 day rental! Return of car at Spokane airport was exceptional with everything completed in a few minutes by the attendant in the lot at 6:00AM in the morning. No need to go inside and stand in line waiting at a counter!
Pros: Easy pickup and drop off
Pros: The outback was perfect for our needs. It ran well and got good gas mileage overall.
Cons: The person at the counter seemed rude and impersonal. Her tone was snippy and arrogant when explaining the damage policy. I understand she needed to let us know what we would be responsible for in the event of damage, but I felt bullied vs. informed. I noticed another customer got similar treatment when they were picking up their car. Hopefully, Alamo doesn't train their employees to be this way. We did purchase additional insurance through Allianz when we booked the car online in July. We treated the car like it was our own.
Alamo has 1 car hire location in Rapid City. Take a look at our Alamo hire location map to find the best car hires near you.