Pros: Fast friendly service from Hertz. Good gas mileage and yet great mountain climbing power from the Dodge Journey.
Cons: Them rouse control was hard to turn on. Th button was intermittent and Mia functioning.
9 Jul 2016
Poor customer service
Pros: The car itself was nice
Cons: Customer service was poor. Pickup was not ready with carseat and attitude from lady at drop off probably turned me off of Hertz from now on.
18 Sep 2016
Was very quick both pick up and drop off
Pros: Very friendly
28 Oct 2016
Great rapid city rental
Pros: Very comfortable car, kind and helpful personnel, convenient airport location, great value for the price!
Cons: We had to wait about 30 or 40 min after our pick up time. Not a big deal to us, but could be a problem to someone else.
20 Dec 2016
Pros: Ease of renting and friendly customer service. Very easy to drop off in Phoenix and free shuttle to terminal.
19 Jan 2017
Pros: Very helpful and polite at pick up.
Cons: Did not like the car! Not comfortable! Handled like a sinking boat!
15 Feb 2017
Friendly Efficient Staff
Pros: We were greeted immediately and given excellent customer service. When asked about additional insurance, I inquired what was needed if we were to hit a "deer" and they were very honest about what coverage we needed.
14 Apr 2017
Pros: The employees at Hertz were great! The vehicle was great as well.
Cons: nothing, everything was great
22 Jul 2017
Pros: Car was fine.
Cons: Terrible customer service in rapid city. Tried to pick up the car at 8am. The crew did not have a car reserved or ready by 9:00. Forced me to speed to Denver to catch a flight.
28 Aug 2017
Cons: The car was dirty inside and out with dirty paper towels in the glove box.
Cons: had to wait 30 minutes for a car to be cleaned even though I got there an hour after my reservation time
29 Jun 2017
Pros: service and vehicle were both excent
15 Jun 2016
What a deal!
Pros: We had the best experience with our little Rav 4 and put many miles on it through the Badlands, Black Hills, Yellowstone, and Glacier NP! We couldn't find a better deal on it anywhere and highly recommend Alamo
24 Jul 2016
Easy pickup and drop off!
Pros: Kia is a great car!
Cons: Drop off was not at airport, but shuttle was ok!
2 Aug 2016
Awesome gas mileage
Pros: Super gas mileage; ample room for luggage for two people on a long trip; super turning radius,which came in handy quite often as we traveled.
Cons: Return of car rental for a 6 am flight was confusing.
5 Jul 2017
Pros: Getting the car was quick and hassle free, as was dropping it off.
10 Jul 2017
Best rental deal ever
Pros: Great customer service and I loved the upgraded SUV
Cons: No complaints
21 Aug 2017
Pros: Quick service
Cons: Didn't know how to return it
23 Aug 2017
Pros: Staff at Rapid City Airport were really good, very polite, efficient and helpful
Cons: being very picky but car was a bit dusty on the exterior on some panels where the car wash wasn't completed properly
7 Sep 2017
Cons: having to go out and check the car and come back with more damage than what was initilay on the damage report. finding the car was a trick because it was in the wrong spot. otherwise very good experience
Cons: No cars available. I had to pay over twice as much, as I would have with Enterprise, to rent from competitor.
12 Jul 2016
Pros: We hit a cow!!! By noon the next day they had another vehicle for us.
19 Sep 2016
Pros: Gentleman at drop off was very nice and professional. Gentleman that took us to the airport was friendly and informative
Cons: I had to clean the interior! The oil change wasn't done.
27 Sep 2016
Pros: Nice car. Comfortable and clean.
10 Oct 2016
Half the price of National.
Pros: Great price, very pleasant agent, nice car although windows were really dirty.
Cons: The windows were really dirty.
25 Jan 2017
Pros: Very courteous and helpful agents. Speed in which I obtained the car.
10 Sep 2017
Very Easy & Convenient
Pros: Nice new car. Pickup and drop off was super easy.
Cons: Price was a bit high. But overall I'm satisfied.
12 Sep 2017
Pros: SUV was ready when we got to p/u counter. Clean & ready to go.
14 Sep 2016
Great experience in Rapid City!
Pros: The employee who came to pick us up was the same person who helped us fill out the paperwork and rent the SUV. She was very friendly and helpful, and answered all our questions fully. The SUV we rented was very clean and well maintained. Overall, it was a great first-time rental experience!
Cons: I could have rented the same car for about half the price from Enterprise by going to the airport. In reading various websites, apparently there is a huge extra charge for airport fees, but none of that is addressed on the Enterprise website. All the extra charges are brought up at rental time. It would be nice if all the charges were addressed when booking online.
31 May 2017
Pros: Staff was excellent and we were super pleased with the vehicle we rented.
Cons: Having to travel away from the airport to get the rental. But it saved us several hundred dollars!