Guest reviews
Overall rating
8.6
Excellent
Based on 331 reviews
Cleanliness
8.7
Comfort
8.8
Pick-up/Drop-off
8.6
Value for money
8.4
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Pros
""Easy drop off, friendly service.""
(in 1963 reviews)
"Staff friendly & very helpful."
(in 2020 reviews)
"reliable flexible good customer service."
(in 556 reviews)
Cons
"I didn’t even get the car."
(in 2541 reviews)
"You don't accept debit cards"
(in 2455 reviews)
Recent reviews
Traveller rating
80
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10
4
13
Find reviews that mention:
customer service
car was clean
great car
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friendly staff
quick and easy
great price
great service
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car available
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7.6
Cons: I called Alamo twice to confirm that my SUV rental would be AWD as this was the sole reason for my rental to drive into snowy weather and both times was told I would have AWD with any SUV rental. However, at OAK airport I was told I am not guaranteed AWD and in additional OAK airport is the only Alamo location in the Bay Area that charges an additional fee for AWD. Eventually the agent did make an effort to help me get what we needed but the experience was unnecessarily disconcerting.
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8.8
Pros: staff was fine; minivan rental car was FANTASTIC!
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10.0
Pros: The staff at the Oakland location was great. They were friendly, knowledgeable, prompt, and efficient. We even witnessed them having to deal with a very disruptive customer and they remained poised, professional, yet assertive. We were very impressed with the entire team at the Oakland location.
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10.0
Pros: Such an easy process!
Cons: Everything was great :)
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2.0
Cons: Didn’t honor reservation claimed they had no cars.
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2.0
Pros: Worst customer service ever!
Cons: Arrived with my family including children for my pickup time at 9:00pm. No one at the counter. The guy at counter next to Alamo said they might be outside playing dice. I go outside and see the Alamo rep and he says they are closed. I said but I have a reservation and he says as he’s walking away “well we are closed”. Absolutely the worst customer service I have ever received from a business. If they knew they had a reservation at closing time, why wouldn’t I be notified or even allowed to choose that time as a pick up time? I was forced to do a walk up with another company and paid close to $300 more.
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9.6
Pros: Car was clean. Staff was fast and efficient.
Cons: N/A
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2.0
Pros: I wasn’t able to cancel last minute and was basically told too bad, can’t get any of my money back or even exchange it for a different ride. Was a last minute emergency. Found it to be super lame.
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2.0
Pros: Kind of
Cons: Yes I drop it off before the due date
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4.4
Pros: The representatives were nice.
Cons: Getting a car. There was an undefined wait after finishing paperwork because there were no cars available.
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9.2
Cons: Mirror glass dirty. Hard to see and had to stop and clean them.
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10.0
Pros: Friendly staff, easy pick up & drop off.
Cons: Maybe a free upgrade, otherwise, ain't broke, don't fix.
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- Economy car hires from Alamo in Oakland are around 6% cheaper than other car types, on average
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