Guest reviews
Overall rating
7.4
Good
Based on 4,093 reviews
Cleanliness
8.1
Comfort
7.8
Pickup/dropoff
7.3
Value for money
7.6
Pros
"Friendly & efficient customer service."
(in 713 reviews)
"Friendly staff and great rates."
(in 2139 reviews)
"Great car and great people"
(in 6921 reviews)
Cons
"Customer service was great ."
(in 713 reviews)
"Showed up, no cars available."
(in 361 reviews)
"Drop off location was horrible."
(in 1439 reviews)
Recent reviews
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customer service
pick up the car
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car was clean
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airport location
great car
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car was great
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great experience
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5.2
Pros: staff was helpful
Cons: Wait to pick up car and pay was too long, only one Hertz attendant for first 20 minutes. In addition, my car was not ready at pick up time and I had to wait 15 minutes after check in. Car pick up process was not explained to me at check in so I had to ask an employee in the car lot about the process
review from
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4.0
Pros: Unfortunately didn’t like my experience at this location.
Cons: It took two hours and forty five minutes to pick up the car I booked online. They gave me less than half tank gas and charged me $20 for his. Customer service was horrible and the office smelled terrible
review from
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2.0
Pros: I got there and they did not have a car for my reservation. This derailed my plans for the weekend and I did not have a car. Had to spend a lot on uber rides.
Cons: If no cars are available, the website should not have mislead me and allowed a car to be booked. This was extremely inconvenient!!
review from
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2.0
Cons: That they had a rental car. 20 people waiting in a little office for a car. Rude staff. Not happy with the experience
review from
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2.0
Pros: Drop off was a nightmare. No one was working the drop off zone and they tried to charge me for a late drop off incorrectly.
review from
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5.2
Pros: Long long long pickup line at the center
Cons: Shorter and expedited pickup
review from
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2.4
Pros: Tell me: what's the point of reserving a car for 4 if I can't pick it up at the requested time? The rental company, having seen my reservation should have had the car ready for pickup at4pm. They were not. I arrived at 3h53 and picked up the car at 5pm!!!!. I would like to request a reimbursement.
Cons: The car rental company are quick to charge you one more day if you are 1min over the return time. I would like to request a reimbursement worth of a day for being late! DO NOT RENT OUT OF OAKLAND DOWNTOWN (MARRIOTT). POOR SERVICE, LATE, UNFRIENDLY, UNPREPARED. SCANDALOUS
review from
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10.0
Pros: Staff was friendly and detailed. t just seemed like a better experience than the other car rental agencies
Cons: none
review from
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9.6
Pros: Very clean car, easy check in and check out at the rental desk, and a friendly staff.
Cons: All the taxes that were included in the total cost, wow!
review from
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5.2
Pros: Car was great
Cons: Having a staff that wanted to quickly serve you. No one at that location really wants to help you get your car in a reasonable time. I’m not using Hertz again in Oakland airport.
review from
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9.6
Pros: The staff member that assisted with my car pickup was very helpful and friendly.
Cons: The drop-off process on days that the Hertz office was closed was not made clear to me.
review from
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6.0
Pros: Car wasn’t available when I arrived. Had to wait 30 minutes. But they upgraded the car after I complained.
review from
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10.0
Pros: Staff was friendly and detailed. t just seemed like a better experience than the other car rental agencies
Cons: none
review from
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9.6
Pros: Very clean car, easy check in and check out at the rental desk, and a friendly staff.
Cons: All the taxes that were included in the total cost, wow!
review from
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9.6
Pros: The staff member that assisted with my car pickup was very helpful and friendly.
Cons: The drop-off process on days that the Hertz office was closed was not made clear to me.
review from
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5.2
Pros: staff was helpful
Cons: Wait to pick up car and pay was too long, only one Hertz attendant for first 20 minutes. In addition, my car was not ready at pick up time and I had to wait 15 minutes after check in. Car pick up process was not explained to me at check in so I had to ask an employee in the car lot about the process
review from
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4.0
Pros: Unfortunately didn’t like my experience at this location.
Cons: It took two hours and forty five minutes to pick up the car I booked online. They gave me less than half tank gas and charged me $20 for his. Customer service was horrible and the office smelled terrible
review from
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2.0
Pros: I got there and they did not have a car for my reservation. This derailed my plans for the weekend and I did not have a car. Had to spend a lot on uber rides.
Cons: If no cars are available, the website should not have mislead me and allowed a car to be booked. This was extremely inconvenient!!
review from
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2.0
Cons: That they had a rental car. 20 people waiting in a little office for a car. Rude staff. Not happy with the experience
review from
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2.0
Pros: Drop off was a nightmare. No one was working the drop off zone and they tried to charge me for a late drop off incorrectly.
review from
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5.2
Pros: Long long long pickup line at the center
Cons: Shorter and expedited pickup
review from
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2.4
Pros: Tell me: what's the point of reserving a car for 4 if I can't pick it up at the requested time? The rental company, having seen my reservation should have had the car ready for pickup at4pm. They were not. I arrived at 3h53 and picked up the car at 5pm!!!!. I would like to request a reimbursement.
Cons: The car rental company are quick to charge you one more day if you are 1min over the return time. I would like to request a reimbursement worth of a day for being late! DO NOT RENT OUT OF OAKLAND DOWNTOWN (MARRIOTT). POOR SERVICE, LATE, UNFRIENDLY, UNPREPARED. SCANDALOUS
review from
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5.2
Pros: Car was great
Cons: Having a staff that wanted to quickly serve you. No one at that location really wants to help you get your car in a reasonable time. I’m not using Hertz again in Oakland airport.
review from
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6.0
Pros: Car wasn’t available when I arrived. Had to wait 30 minutes. But they upgraded the car after I complained.
review from
Other suppliers in Oakland scored
Where can I find Hertz hire cars in Oakland?
2400 Webster, Hertz car rentals
Address
2400 WebsterPhone
+1 510 268 0164Top tips for hiring a car from Hertz in Oakland
- Mini car hires from Hertz in Oakland are around 32% cheaper than other car types, on average
FAQs about hiring a car from Hertz in Oakland
What is the most popular car hire from Hertz in Oakland?
Mini (Dodge Grand Caravan or similar) is the most frequently booked car hire type from Hertz in Oakland.
How many car hire locations does Hertz have in Oakland?
Hertz has 3 car hire locations in Oakland. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: San Francisco Airport (SFO)?
Yes
Does Hertz offer shuttle or airport pick-up services from San Francisco Airport (SFO)?
Yes