Guest reviews
Overall rating
8.7
Excellent
Based on 6,626 reviews
Cleanliness
8.8
Comfort
8.8
Pick-up/Drop-off
8.6
Value for money
8.6
Pros
"Staff was friendly and nice"
(in 3250 reviews)
"Shuttle was quick and easy."
(in 627 reviews)
"Very clean and great car."
(in 5466 reviews)
Cons
"There was no car available."
(in 2389 reviews)
"Car was dirty and worn."
(in 2341 reviews)
"Car was dirty and worn."
(in 2339 reviews)
Recent reviews
Traveller rating
46
10
8
4
9
Find reviews that mention:
customer service
car was clean
great car
pick up and drop
friendly staff
quick and easy
great price
great service
great experience
picked up the car
car available
return the car
great value
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2.0
Cons: alamo refused to provide a car, indicating they didn’t have enough vehicles to honor my reservation. The customer service staff at the counter was polite - but would not provide a vehicle.
review from
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9.6
Pros: super easy drop off even with the covid 19 effects
Cons: fee to drop off at a different location - should be a 1 time fee - not added to every day of the rental
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2.0
Cons: Alamo personnel closed their desk and they were gone when I arrived. Avis and Budget were still around. I rented from them.
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7.2
Cons: Drop off was far away from luggage carts no help to get bags over there. Car was not ready for rental had to wait then model changed just give us the option sooner
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5.2
Pros: Staff was friendly and drop off was fast.
Cons: We arrived to find a line with one employee issuing cars. The problem was they didn’t have the cars that had been reserved. One lady had been waiting for 45 minutes. She attempted to get assistance from others who were not visible but she wasn’t sure they were even there since they were not responding. I heard her ask if Enterprise had any cars available and then two other employees materialized. We were given a nicer vehicle than reserved at no additional price so that was good, but when you reserve a vehicle 8 weeks in advance, you shouldn’t be kept waiting while folks are scavenging for cars.
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10.0
Pros: Staff was great and drop off was very easy.
Cons: Counter was closed at pick-up with no instructions to go to booth in garage.
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10.0
Pros: Easy to reserve. Quick pick up & drop off. Great car. Nice people.
review from
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4.0
Pros: The car itself was fine. The people working customer service were great.
Cons: There was an awful smell in the car. I can’t place what it was but maybe chemical? When I first got it I thought it might have been whatever they cleaned the car with but it did not go away, even with letting the windows down to air out. Left me with a lingering headache all weekend
review from
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7.2
Pros: Pickup was slow due to understaffing at airport location. The one staff member working, however, was very professional, competent, and friendly. He was in a bad position which was not of his making. The car itself and the drop off experience were great. The extreme wait at pickup however was bad.
Cons: See above.
review from
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4.4
Pros: The drop off attendent was literally the only part of Alamo I was satisfied with. The gentleman at the drop off was friendly and professional.
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8.8
Pros: Staff were very friendly and efficient both at pick up and drop off.
Cons: Had to be helped by staff of another company, as Alamo desk clerk was nowhere to be found, which delayed my departure by 20 minutes.
review from
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10.0
Pros: Staff was great
Cons: The previous page of ratings did not work
review from
Other suppliers in Little Rock scored
Where can I find Alamo hire cars in Little Rock?
1 Airport Rd, Alamo car rentals
Address
1 Airport RdHours
| Monday | 08:00 - 23:59 |
| Tuesday | 08:00 - 23:59 |
| Wednesday | 08:00 - 23:59 |
| Thursday | 08:00 - 23:59 |
| Friday | 08:00 - 23:59 |
| Saturday | 08:00 - 23:59 |
| Sunday | 08:00 - 23:59 |