Guest reviews
Overall rating
3.9
Mediocre
Based on 18 reviews
Cleanliness
4.9
Comfort
4.3
Pickup/dropoff
3.4
Value for money
3.2
Pros
"Easy to find, friendly staff."
(in 305 reviews)
"car was clean and very comfortable."
(in 734 reviews)
"Great price and clean."
(in 280 reviews)
Cons
"No communication, terrible customer service"
(in 81 reviews)
"Major credit card not enough."
(in 28 reviews)
"Did not find car rental place."
(in 28 reviews)
Recent reviews
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Find reviews that mention:
credit card
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car was clean
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rental place
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great car
car was great
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2.0
ACE doesn’t exist at BCN
Pros: Nothing- I’m pissed at kayak for confirming a reservation with a company that doesn’t exist. I spent an additional $250 on cab fares and wasted a half day of my vacation due to kayaks error. I am f-ing pissed.
Cons: Nothing- I’m pissed at kayak for confirming a reservation with a company that doesn’t exist. I spent an additional $250 on cab fares and wasted a half day of my vacation due to kayaks error. I am f-ing pissed.
review from
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2.0
Do not rent from this company!!!!
Pros: Nothing
Cons: After making reservations with this company months in advance, we were told when we arrived at the Barcelona airport to pick it up that they could not rent to us because we did not have an international driver's license! We have never been asked for that in the past when renting a car overseas. There was nothing in their ad that mentioned an international license being required. We stated as such, and were basically told it was something everyone knew. We were then forced to find another company who would rent us a car on the spot with no prior reservation. Needless to say, it more than doubled the cost of a two week car rental! DO NOT RENT FROM THIS COMPANY!
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2.0
no sign at airport
Cons: No one at the airport had heard of ace rentals. We asked at the main information desk and 3 different rental agencies. We ended up having to rent a car from a different company. Totally stupid.
review from
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2.0
no intl license
Cons: Rental form never said I needed an Int'l license. Was refused rental in Barcelona. No problems renting elsewhere in Europe with stateside license.
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2.0
Not found
Cons: Not at the airport and nobody knew about the company. Contact phone was not answered.
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8.8
.
Pros: Agent. Backup camera
Cons: Distance from terminal c.
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2.0
Ace Car is Gold Car...
Pros: Nothing...
Cons: First of all it's Gold Car and not Ace, no one informed me of that. Secondly the rental place insisted that I have an international drivers license when it's not actually mandatory. So I had to go to Hertz and pay 5 times more...
review from
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4.0
Not full information about costs was provided.
Cons: One should know beforehand that there will be a deposit of 1100€ or non-refundable insurance of 65€ additionally to what one pays online for AXA insurance. It was not written anywhere.
review from
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8.4
Good car, friendly people, bad communication by Ace
Pros: The people at the airport were friendly and the car was in mostly good condition (mostly dings and dents on the outside). We needed Information about the name of the rental agency that partners with ace.
Cons: Lack of communication from ace that another rental agency provided the service. There were no signs of ace at the airport.
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6.0
Price switch!
Pros: Nice car, but the "inflate tires" light was on at time of pick up. When I pointed this out to the attendant, he told me the light indicated the gas tank was full.
Cons: I was only able to rent the car they had on hand if I purchased the insurance. Otherwise I had to go to another location and they couldn't guarantee the would have a car. What a scam!
review from
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4.0
Pros: was not clear where to find my car. I had to go back to the website. that information should be written clearly on my email, especially when traveling in a foreign country and is difficult to get online.
review from
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3.6
Ace is basically Goldcar in Spain, which has exorbitant hidden fees
Pros: The seat leon was a new car, only 22 miles on it
Cons: 1) we were charged 180 euro for fuel in advance ( to be returned in 30 days since we brought the car back with full tank) 2) were charged 1500 euros as security deposit since we used our credit card car rental coverage 3) had really bad experiences with Goldcar in the past, we were looking for a different company, yet we arrived in the same place with hidden fees since Ace is Goldcar
review from
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2.0
ACE doesn’t exist at BCN
Pros: Nothing- I’m pissed at kayak for confirming a reservation with a company that doesn’t exist. I spent an additional $250 on cab fares and wasted a half day of my vacation due to kayaks error. I am f-ing pissed.
Cons: Nothing- I’m pissed at kayak for confirming a reservation with a company that doesn’t exist. I spent an additional $250 on cab fares and wasted a half day of my vacation due to kayaks error. I am f-ing pissed.
review from
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2.0
Do not rent from this company!!!!
Pros: Nothing
Cons: After making reservations with this company months in advance, we were told when we arrived at the Barcelona airport to pick it up that they could not rent to us because we did not have an international driver's license! We have never been asked for that in the past when renting a car overseas. There was nothing in their ad that mentioned an international license being required. We stated as such, and were basically told it was something everyone knew. We were then forced to find another company who would rent us a car on the spot with no prior reservation. Needless to say, it more than doubled the cost of a two week car rental! DO NOT RENT FROM THIS COMPANY!
review from
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2.0
no sign at airport
Cons: No one at the airport had heard of ace rentals. We asked at the main information desk and 3 different rental agencies. We ended up having to rent a car from a different company. Totally stupid.
review from
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2.0
no intl license
Cons: Rental form never said I needed an Int'l license. Was refused rental in Barcelona. No problems renting elsewhere in Europe with stateside license.
review from
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2.0
Not found
Cons: Not at the airport and nobody knew about the company. Contact phone was not answered.
review from
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2.0
Ace Car is Gold Car...
Pros: Nothing...
Cons: First of all it's Gold Car and not Ace, no one informed me of that. Secondly the rental place insisted that I have an international drivers license when it's not actually mandatory. So I had to go to Hertz and pay 5 times more...
review from
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4.0
Not full information about costs was provided.
Cons: One should know beforehand that there will be a deposit of 1100€ or non-refundable insurance of 65€ additionally to what one pays online for AXA insurance. It was not written anywhere.
review from
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6.0
Price switch!
Pros: Nice car, but the "inflate tires" light was on at time of pick up. When I pointed this out to the attendant, he told me the light indicated the gas tank was full.
Cons: I was only able to rent the car they had on hand if I purchased the insurance. Otherwise I had to go to another location and they couldn't guarantee the would have a car. What a scam!
review from
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4.0
Pros: was not clear where to find my car. I had to go back to the website. that information should be written clearly on my email, especially when traveling in a foreign country and is difficult to get online.
review from
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3.6
Ace is basically Goldcar in Spain, which has exorbitant hidden fees
Pros: The seat leon was a new car, only 22 miles on it
Cons: 1) we were charged 180 euro for fuel in advance ( to be returned in 30 days since we brought the car back with full tank) 2) were charged 1500 euros as security deposit since we used our credit card car rental coverage 3) had really bad experiences with Goldcar in the past, we were looking for a different company, yet we arrived in the same place with hidden fees since Ace is Goldcar
review from
Where can I find Ace hire cars in Barcelona?
Aeropuerto de Barcelona, Ace car rentals
Address
Aeropuerto de BarcelonaPhone
+34 918 341 400Top tips for hiring a car from Ace in Barcelona
- Economy car hires from Ace in Barcelona are around 57% cheaper than other car types, on average
FAQs about hiring a car from Ace in Barcelona
What is the most popular car hire from Ace in Barcelona?
Compact (Ford Focus Wagon or similar) is the most frequently booked car hire type from Ace in Barcelona.
How many car hire locations does Ace have in Barcelona?
Ace has 2 car hire locations in Barcelona. Take a look at our Ace hire location map to find the best car hires near you.
Does Ace have a car hire location at the airport: Barcelona-El Prat Airport (BCN)?
Yes
Does Ace offer shuttle or airport pick-up services from Barcelona-El Prat Airport (BCN)?
Yes