| Economy | $9/day |
| Compact | $9/day |
| Intermediate | $38/day |
| Standard | $42/day |
| Full-size | $38/day |
| 4x4 | $11/day |
Pros: Super friendly staff! New car with lots of useful tech.
Cons: Not at all the car I ordered - A Hyundai is NOT a BMW. Hidden charges ($30 airport fee) and add-ons I didn't ask for (second driver, windscreen protection) almost doubled the price before I complained and they dropped some of them. Beware before signing.
Pros: Rental van was in great shape - very clean.
Cons: The location refused to honor the rate we had been provided by CarRentals.com via Kayak, despite my showing them the booking details, etc. Given that we had five people waiting to get into the car & proceed on our trip we had essentially no choice but to pay three times the price we were expecting.
Very nice car, but.....
Pros: The overall ride, comfort and features.
Cons: A bit large for roads in Spain. Auto lane assist was amazing.
Nice car but long wait
Pros: The car was nice (an Audi A4) at a fare price
Cons: It took over an hour and a half to get the car even with a reservation. The line was long and the workers were very slow
the service did not work
Pros: it was easy to book with Kayak
Cons: the car crawler service actually never confirmed my reservation and had i not called them to extend it i would have never found out that they never actually finalised the booking with Avis! No apologies. i booked the car for 400 EU and they told me that it is now available for 800.... basically waste of time
Pros: Super friendly staff! New car with lots of useful tech.
Cons: Not at all the car I ordered - A Hyundai is NOT a BMW. Hidden charges ($30 airport fee) and add-ons I didn't ask for (second driver, windscreen protection) almost doubled the price before I complained and they dropped some of them. Beware before signing.
Nice car but long wait
Pros: The car was nice (an Audi A4) at a fare price
Cons: It took over an hour and a half to get the car even with a reservation. The line was long and the workers were very slow
Pros: Rental van was in great shape - very clean.
Cons: The location refused to honor the rate we had been provided by CarRentals.com via Kayak, despite my showing them the booking details, etc. Given that we had five people waiting to get into the car & proceed on our trip we had essentially no choice but to pay three times the price we were expecting.
the service did not work
Pros: it was easy to book with Kayak
Cons: the car crawler service actually never confirmed my reservation and had i not called them to extend it i would have never found out that they never actually finalised the booking with Avis! No apologies. i booked the car for 400 EU and they told me that it is now available for 800.... basically waste of time
Cons: Pick up was a nightmare. Expect at least 2 hours of waiting depending on the time of the year.
Pros: Trato bueno y la entrega del coche rapida y sencilla
Cons: El precio - calidad.
El servicio me parecio muy caro por lo que era.
Justo lo que necesitábamos para un finde de playa.
Pros: El coche era pequeño pero súper práctico, estaba muy nuevo en perfectas condiciones. La atención en la oficina fue bastante organizada y muy eficiente.
Bad wait time
Pros: The car was comfortable and met my needs.
Cons: The wait to pick up the car was over 3hrs, which was unacceptable!
Muy buena!
Pros: El coche estaba casi nuevo y olía muy bien!
DENUNCIA por falta de transparencia
Pros: El vehiculo alquilado solo se puede conducir en España. Esto lo indica en la letra pequeña despues de leer varias paginas en la clausula 16. Una restriccion tan importante debe indicarse de manera relevante.
Por todo ello, y aun advertir 24 horas antes a Ok Rent a Car, y no darnos ninguna solucion, decidimos anular el viaje.
Vamos a proceder a interponer una DENUNCIA ante los organismos oficiales correspondientes por falta de transparencia en la contratacion el proximo dia 21 de diciembre, plazo que les ofrecemos para que nos faciliten el resarcimiento correspondiente.
Mi email es front3@gmail.com
Justo lo que necesitábamos para un finde de playa.
Pros: El coche era pequeño pero súper práctico, estaba muy nuevo en perfectas condiciones. La atención en la oficina fue bastante organizada y muy eficiente.
Muy buena!
Pros: El coche estaba casi nuevo y olía muy bien!
Cons: Pick up was a nightmare. Expect at least 2 hours of waiting depending on the time of the year.
Cons: El precio - calidad.
El servicio me parecio muy caro por lo que era.
DENUNCIA por falta de transparencia
Pros: El vehiculo alquilado solo se puede conducir en España. Esto lo indica en la letra pequeña despues de leer varias paginas en la clausula 16. Una restriccion tan importante debe indicarse de manera relevante.
Por todo ello, y aun advertir 24 horas antes a Ok Rent a Car, y no darnos ninguna solucion, decidimos anular el viaje.
Vamos a proceder a interponer una DENUNCIA ante los organismos oficiales correspondientes por falta de transparencia en la contratacion el proximo dia 21 de diciembre, plazo que les ofrecemos para que nos faciliten el resarcimiento correspondiente.
Mi email es front3@gmail.com
Engaño
Pros: Parecía tener seguro platinum y todo cubierto por 38€, y al llegar a pagar me costó 138€, un engaño total.
Ridiculous waiting time!
Pros: Could NOT pick up the car
Cons: 20 people in line before us, 8 minutes per customer measured, not enough employees to deal with the demand. This is a scam: if you are there for tourism, time is not on your side...
Engaño
Pros: Parecía tener seguro platinum y todo cubierto por 38€, y al llegar a pagar me costó 138€, un engaño total.
Ridiculous waiting time!
Pros: Could NOT pick up the car
Cons: 20 people in line before us, 8 minutes per customer measured, not enough employees to deal with the demand. This is a scam: if you are there for tourism, time is not on your side...
Pros: Nothing
Cons: Everything. The office was closed. I had to get a car from another company.
Aceptable
Pros: Muy fácil la devolución, la recogida del coche una vez realizado el trámite.
Cons: Piden documentación que no corresponde y no tiene ninguna razón de ser solicitada. Por ej NIE a extranjeros comunitarios. El pasaporte y el carnet de conducir es suficiente en cualquier otra empresa. Es una documentación que ninguna otra empresa exige y que no tiene ningún valor a la hora de alquilar un coche. Ya que en esta documentación no figura el domicilio de la persona. Tampoco se informa de que hubiese que llevarla cuando se hace la reserva.
Pros: Nothing
Cons: Everything. The office was closed. I had to get a car from another company.
Aceptable
Pros: Muy fácil la devolución, la recogida del coche una vez realizado el trámite.
Cons: Piden documentación que no corresponde y no tiene ninguna razón de ser solicitada. Por ej NIE a extranjeros comunitarios. El pasaporte y el carnet de conducir es suficiente en cualquier otra empresa. Es una documentación que ninguna otra empresa exige y que no tiene ningún valor a la hora de alquilar un coche. Ya que en esta documentación no figura el domicilio de la persona. Tampoco se informa de que hubiese que llevarla cuando se hace la reserva.
no intl license
Cons: Rental form never said I needed an Int'l license. Was refused rental in Barcelona. No problems renting elsewhere in Europe with stateside license.
Cons: booked With ACE all insurance included. Upon Arrival Goldcar Barcelona, tells us, that they do not accept the terms and conditions negotiated by ACE and that ACE has no cars and that we have to accept their conditions otherwise there is no car. I have had an exchange with priceline on this issue - to no avail. It is for me not acceptable that I'm not aware that the subcontractor of ACE (in this case Goldcar) does not accept the conditions of ACE. Goldcar has been condemned for this business practice in Italy, but not yet in Spain. ACE should stop working with Goldcar or make it clearer to the customer, that the contract via internet will not be honoured upon arrival and that more costs are to be expected.
no intl license
Cons: Rental form never said I needed an Int'l license. Was refused rental in Barcelona. No problems renting elsewhere in Europe with stateside license.
Cons: booked With ACE all insurance included. Upon Arrival Goldcar Barcelona, tells us, that they do not accept the terms and conditions negotiated by ACE and that ACE has no cars and that we have to accept their conditions otherwise there is no car. I have had an exchange with priceline on this issue - to no avail. It is for me not acceptable that I'm not aware that the subcontractor of ACE (in this case Goldcar) does not accept the conditions of ACE. Goldcar has been condemned for this business practice in Italy, but not yet in Spain. ACE should stop working with Goldcar or make it clearer to the customer, that the contract via internet will not be honoured upon arrival and that more costs are to be expected.
