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Barcelona-El Prat Airport car hire reviews and directory
Rated no. 1
Alamo
Best rated
9.0 Excellent (5 reviews)
1 location at Barcelona-El Prat Airport
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Alamo
Locations at Barcelona-El Prat Airport
Enteprise Rent A Car
+34 935 219 095
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Rated no. 2
Hertz
7.7 Good (29 reviews)
1 location at Barcelona-El Prat Airport
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Hertz reviews
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Hertz
Locations at Barcelona-El Prat Airport
Terminal 1 And 2
+34 902 011 959
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8.0
Pros: It was easy,didn’t have any problems
Cons: I don’t know
review from
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8.0
Pros: Car drove well.
Cons: The insurance buying and verification process was confusing. They pressured me to buy more despite having purchased the Allianz coverage through Kayak.
review from
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8.0
Pros: Everything was without hassle.
Cons: Policy on gas is not the best, they will charge you fee if you don't bring it back full plus the cost of the Gas at a premium.
review from
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10.0
Cons: The return lot at BCN is very hard to find. Not Hertz's fault, certainly, but I sure wish someone would fix it!
review from
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5.2
Pickup was slow
Pros: the car was fine
Cons: pickup was slow and the car wasn't fully cleaned
review from
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2.4
Awful customer service
Pros: Absolutely nothing.
Cons: They were not able to refund me for six days of prepaid rental that I didn’t need. The service was terrible. The kid who gave us the keys told us to drive thru the barrier at the airport. Insurance is completely unaffordable
review from
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2.0
Rough customer service - buy your insurance online!
Pros: Easy to book online
Cons: When we arrived to pick up our car the agent didn’t speak English well, which was completely fine, but he opted to sign us up for the most expensive insurance and prepaid gas without asking. After taking my card he handed me a receipt for nearly 500 euro for our $60 rental. When I asked about alternatives he just tried to keep up selling us with veiled threats. We cancelled and rebooked with Enterprise where the service was honestly incredible and we booked our insurance online minutes in advance. I’m still waiting to see if he actually cancelled.
review from
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10.0
Outstanding service!!!
Pros: Fratern, from Barcelona’s airport, was extremely helpful and accommodating during my pick up of the car. It is a joy to find hardworking people with a service attitude. He should be commended for his efforts. Thank you very much!!! The car was in great shape, clean and almost brand new. We had no trouble at all driving it from Barcelona to Madrid, with stops at Cartagena, Granada and Cordoba. Following the speed limit is important since there are speed radars (cameras) in highways and cities, and for what I’ve heard the fines are pretty hefty. We declined insurance since we booked the car online and got the insurance from a different company. The final price for the rental was the same as quoted, and we think it was a great value for our money. It was our first time renting a car in a foreign country, and it was a great experience. We recommend this service 100%
review from
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10.0
Hertz went above and beyond
Pros: We had initially rented a manual Fiat 500 but when we got to the rental desk, the Hertz employee gave us a brand-new (18 kms on the odometer), semi-automatic, fully-loaded (leather seats, navigation), Fiat 500S. We had signed up for the most basic and cheapest car and we ended up with a pretty decent one in the same class, and there was no added cost to us. The unlimited kms were very good for us as we did about 1850 kms of driving over the 8-day rental period. Pick-up and drop-off were quick and easy. The entire experience was enjoyable.
Cons: My only issue, and this has nothing to do with Hertz, is how weak the engine of the Fiat 500 was. We had quite a bit of trouble keeping up with the European traffic on the highway. Driving on the very hilly landscape of Spain made some parts of the highway near impossible to climb without losing much speed. Other than that, it was a very enjoyable rental.
review from
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8.0
Pros: Attention
Cons: Nothing
review from
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5.2
Average service for a famous brand
Cons: At Barcelona Airport the car was not ready. We waiting for two hours and they gave us bigger car than we booked in advance. The clerk was pushing insurance on us and I think we pay more for rent than we got the online quote. On the first tank of gasoline, we made 500 km but on next two 700 km. It looks like they didn't fill the tank at first.
review from
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2.4
Terrible customer service
Pros: Nothing
Cons: Rude clerks, long lines and very poor customer service stating “This is not America” when questioned about the 100.00 per day insurance cost. We were told we were responsible out of pocket 32,000 dollars if we wrecked the car. I suggest you purchase the insurance on the website when you rent the car. We refused to pay there insurance price here but I was nervous the entire trip driving the car.
review from
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10.0
Cons: The return lot at BCN is very hard to find. Not Hertz's fault, certainly, but I sure wish someone would fix it!
review from
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10.0
Outstanding service!!!
Pros: Fratern, from Barcelona’s airport, was extremely helpful and accommodating during my pick up of the car. It is a joy to find hardworking people with a service attitude. He should be commended for his efforts. Thank you very much!!! The car was in great shape, clean and almost brand new. We had no trouble at all driving it from Barcelona to Madrid, with stops at Cartagena, Granada and Cordoba. Following the speed limit is important since there are speed radars (cameras) in highways and cities, and for what I’ve heard the fines are pretty hefty. We declined insurance since we booked the car online and got the insurance from a different company. The final price for the rental was the same as quoted, and we think it was a great value for our money. It was our first time renting a car in a foreign country, and it was a great experience. We recommend this service 100%
review from
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10.0
Hertz went above and beyond
Pros: We had initially rented a manual Fiat 500 but when we got to the rental desk, the Hertz employee gave us a brand-new (18 kms on the odometer), semi-automatic, fully-loaded (leather seats, navigation), Fiat 500S. We had signed up for the most basic and cheapest car and we ended up with a pretty decent one in the same class, and there was no added cost to us. The unlimited kms were very good for us as we did about 1850 kms of driving over the 8-day rental period. Pick-up and drop-off were quick and easy. The entire experience was enjoyable.
Cons: My only issue, and this has nothing to do with Hertz, is how weak the engine of the Fiat 500 was. We had quite a bit of trouble keeping up with the European traffic on the highway. Driving on the very hilly landscape of Spain made some parts of the highway near impossible to climb without losing much speed. Other than that, it was a very enjoyable rental.
review from
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8.0
Pros: It was easy,didn’t have any problems
Cons: I don’t know
review from
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8.0
Pros: Car drove well.
Cons: The insurance buying and verification process was confusing. They pressured me to buy more despite having purchased the Allianz coverage through Kayak.
review from
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8.0
Pros: Everything was without hassle.
Cons: Policy on gas is not the best, they will charge you fee if you don't bring it back full plus the cost of the Gas at a premium.
review from
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8.0
Pros: Attention
Cons: Nothing
review from
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5.2
Pickup was slow
Pros: the car was fine
Cons: pickup was slow and the car wasn't fully cleaned
review from
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2.4
Awful customer service
Pros: Absolutely nothing.
Cons: They were not able to refund me for six days of prepaid rental that I didn’t need. The service was terrible. The kid who gave us the keys told us to drive thru the barrier at the airport. Insurance is completely unaffordable
review from
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2.0
Rough customer service - buy your insurance online!
Pros: Easy to book online
Cons: When we arrived to pick up our car the agent didn’t speak English well, which was completely fine, but he opted to sign us up for the most expensive insurance and prepaid gas without asking. After taking my card he handed me a receipt for nearly 500 euro for our $60 rental. When I asked about alternatives he just tried to keep up selling us with veiled threats. We cancelled and rebooked with Enterprise where the service was honestly incredible and we booked our insurance online minutes in advance. I’m still waiting to see if he actually cancelled.
review from
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5.2
Average service for a famous brand
Cons: At Barcelona Airport the car was not ready. We waiting for two hours and they gave us bigger car than we booked in advance. The clerk was pushing insurance on us and I think we pay more for rent than we got the online quote. On the first tank of gasoline, we made 500 km but on next two 700 km. It looks like they didn't fill the tank at first.
review from
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2.4
Terrible customer service
Pros: Nothing
Cons: Rude clerks, long lines and very poor customer service stating “This is not America” when questioned about the 100.00 per day insurance cost. We were told we were responsible out of pocket 32,000 dollars if we wrecked the car. I suggest you purchase the insurance on the website when you rent the car. We refused to pay there insurance price here but I was nervous the entire trip driving the car.
review from
Rated no. 3
Thrifty
7.7 Good (9 reviews)
1 location at Barcelona-El Prat Airport
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Thrifty
Locations at Barcelona-El Prat Airport
Terminal 1 And 2
+34 932 983 637
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Rated no. 4
Avis
7.4 Good (28 reviews)
1 location at Barcelona-El Prat Airport
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Avis
Locations at Barcelona-El Prat Airport
Aeropuerto De Barcelona T1&T2
+34 902 108 495
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10.0
Cons: Great experience renting Avis through Kayak. Cheaper than direct, as was the insurance they suggested. Pick up/drop off at Barcelona airport was far less stressful than I imagined.
review from
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10.0
Pros: Very easy drop-off.
Cons: No problems at all.
review from
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4.8
Cons: Pickup customer service was deplorable. 2 hours with 4 people in front of us with a reservation.
review from
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7.2
Cons: We had to wait in line for 1.5 hours to get our car. Totally unacceptable and an amazingly inefficient system. The staff spent more time trying to upsell people on insurance, better cars etc instead of managing the crowd.
review from
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4.4
Pros: Nothing
Cons: It took 2 hours to pickup the car. There was only 4 people ahead of us in line. Super slow process to check in and get the car. The car they gave me didn’t seem to be in the luxury class I ordered. I will not rent here again.
review from
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6.4
Cons: At drop off i returned the car after hours. The next day i tried calling the C/Pallars office in Barcelona 10 times to confirm that they closed the contract. They would not answer. i called the main number give times, they wouldn't answer. Wtf Avis?!?
review from
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10.0
Pros: Drop off was super easy!
Cons: Wayward signs in the airport to find Avis rental area could have been better. Took us a while to figure it out.
review from
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2.0
Cons: There was no car available even though i reserves ahead of time. Went to Sixt instead and they set me up with a car without reservation. So that says everything.
review from
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8.0
Pros: Super friendly staff! New car with lots of useful tech.
Cons: Not at all the car I ordered - A Hyundai is NOT a BMW. Hidden charges ($30 airport fee) and add-ons I didn't ask for (second driver, windscreen protection) almost doubled the price before I complained and they dropped some of them. Beware before signing.
review from
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5.2
Pros: Rental van was in great shape - very clean.
Cons: The location refused to honor the rate we had been provided by CarRentals.com via Kayak, despite my showing them the booking details, etc. Given that we had five people waiting to get into the car & proceed on our trip we had essentially no choice but to pay three times the price we were expecting.
review from
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9.2
Very nice car, but.....
Pros: The overall ride, comfort and features.
Cons: A bit large for roads in Spain. Auto lane assist was amazing.
review from
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7.2
Nice car but long wait
Pros: The car was nice (an Audi A4) at a fare price
Cons: It took over an hour and a half to get the car even with a reservation. The line was long and the workers were very slow
review from
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10.0
Cons: Great experience renting Avis through Kayak. Cheaper than direct, as was the insurance they suggested. Pick up/drop off at Barcelona airport was far less stressful than I imagined.
review from
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10.0
Pros: Very easy drop-off.
Cons: No problems at all.
review from
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10.0
Pros: Drop off was super easy!
Cons: Wayward signs in the airport to find Avis rental area could have been better. Took us a while to figure it out.
review from
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9.2
Very nice car, but.....
Pros: The overall ride, comfort and features.
Cons: A bit large for roads in Spain. Auto lane assist was amazing.
review from
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7.2
Cons: We had to wait in line for 1.5 hours to get our car. Totally unacceptable and an amazingly inefficient system. The staff spent more time trying to upsell people on insurance, better cars etc instead of managing the crowd.
review from
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8.0
Pros: Super friendly staff! New car with lots of useful tech.
Cons: Not at all the car I ordered - A Hyundai is NOT a BMW. Hidden charges ($30 airport fee) and add-ons I didn't ask for (second driver, windscreen protection) almost doubled the price before I complained and they dropped some of them. Beware before signing.
review from
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7.2
Nice car but long wait
Pros: The car was nice (an Audi A4) at a fare price
Cons: It took over an hour and a half to get the car even with a reservation. The line was long and the workers were very slow
review from
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4.8
Cons: Pickup customer service was deplorable. 2 hours with 4 people in front of us with a reservation.
review from
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4.4
Pros: Nothing
Cons: It took 2 hours to pickup the car. There was only 4 people ahead of us in line. Super slow process to check in and get the car. The car they gave me didn’t seem to be in the luxury class I ordered. I will not rent here again.
review from
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6.4
Cons: At drop off i returned the car after hours. The next day i tried calling the C/Pallars office in Barcelona 10 times to confirm that they closed the contract. They would not answer. i called the main number give times, they wouldn't answer. Wtf Avis?!?
review from
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2.0
Cons: There was no car available even though i reserves ahead of time. Went to Sixt instead and they set me up with a car without reservation. So that says everything.
review from
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5.2
Pros: Rental van was in great shape - very clean.
Cons: The location refused to honor the rate we had been provided by CarRentals.com via Kayak, despite my showing them the booking details, etc. Given that we had five people waiting to get into the car & proceed on our trip we had essentially no choice but to pay three times the price we were expecting.
review from
Rated no. 5
Dollar
7.3 Good (6 reviews)
1 location at Barcelona-El Prat Airport
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Dollar
Locations at Barcelona-El Prat Airport
Terminal 1 And 2
+34 932 983 637
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10.0
Creat service
Pros: Ms. Valerie Helped us to move the laggages all the way to the car. And helped us setup all the car seats securely. She was also super friendly. P
Cons: However the GPS phone Device we rent, the car charger didn't charge at all. Dead on the way to our destination. Coast so much pain.
review from
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9.6
Pros: Easy to pickup. However not labeled as dollar. Had to find out I needed to be at the Hertz desk.
review from
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2.4
Worst rent a car ever
Cons: On the spot, when added insurance price was 2.2x more than initially communicated Car given was not the one reserved,but Hyundai that had some strange features that caused flat battery and left us without the car for half a day ( of course when most needed) Emergency service from Hertz that was the actual provider behind the Dollar, acted very slowly and fairly unprofessionally. End result was waiting for 3 hours in the garage for them to come with cables and start the engine. At that time they gave us instructions that should be initially communicated.
review from
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10.0
Creat service
Pros: Ms. Valerie Helped us to move the laggages all the way to the car. And helped us setup all the car seats securely. She was also super friendly. P
Cons: However the GPS phone Device we rent, the car charger didn't charge at all. Dead on the way to our destination. Coast so much pain.
review from
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9.6
Pros: Easy to pickup. However not labeled as dollar. Had to find out I needed to be at the Hertz desk.
review from
Rated no. 6
Europcar
6.9 Good (14 reviews)
2 locations at Barcelona-El Prat Airport
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Europcar
Locations at Barcelona-El Prat Airport
Aeropuerto El Prat
+34 911 505 000
Aeropuerto El Prat
+34 911 505 000
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5.2
Cons: At the check-in I was informed that as the rental was done via a USA based agency and that I was using an EU based credit card and drivers licence , that I was Absolutely OBLIGED to take their full insurance... otherwise the rental would not be honored. This despite I already have a good policy with both my own car and via my gold credit card. The insurance was more than the rental. I feel lied to by Kayak , Europcar, and whatever middle-man you sub-contracted via.
review from
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10.0
Excellent
Pros: The service, and the car was perfect.
Cons: Europe car company is closed after midnight.
review from
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10.0
Easy customer care
Pros: Issue free and fast pickup and return. Friendly staff.
Cons: Cannot think of any negatives.
review from
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3.2
Pros: The car we ended up getting was fine.
Cons: We paid for a mustang convertible or similar but when we got there they considered a fiat 500 comparable. Then there only Other option was a VW bug convertible, in our minds going on a costal vacation and paying for an upgrade neither of those cars compared. Very unfortunate and put a damper on our trip
review from
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7.2
I have had better experiences
Pros: Friendliness of staff.
Cons: There are two terminals at BCN and I had reserved at #1, but picked up at #2. They told me they didn't have any small cars like I wanted. I could have gone back to terminal #1 and gotten the original car, buty ended up with a much larger and more expensive car. They should coordinate between the two terminals. They didn't inspect the exterior of the car when I picked up, but did when i returned it. This could have been a problem though it wasn't.
review from
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3.6
confused
Pros: Was a little fast
Cons: Trying to sell this company everything. They don't go with you to check the car. They tell you the car don't have scratch and when you go to check the car have some scratches also they tell you where the car is park and you don't see the car is park in different place. They charge you for everything
review from
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7.2
long wait/nice car
Pros: I liked the car. The drop off was fast
Cons: Although there was only one person ahead of me, the wait took too long. If you reserve a car ahead of time, it should not take so long.
review from
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7.2
I have had better experiences
Pros: Friendliness of staff.
Cons: There are two terminals at BCN and I had reserved at #1, but picked up at #2. They told me they didn't have any small cars like I wanted. I could have gone back to terminal #1 and gotten the original car, buty ended up with a much larger and more expensive car. They should coordinate between the two terminals. They didn't inspect the exterior of the car when I picked up, but did when i returned it. This could have been a problem though it wasn't.
review from
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7.2
long wait/nice car
Pros: I liked the car. The drop off was fast
Cons: Although there was only one person ahead of me, the wait took too long. If you reserve a car ahead of time, it should not take so long.
review from
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5.2
Cons: At the check-in I was informed that as the rental was done via a USA based agency and that I was using an EU based credit card and drivers licence , that I was Absolutely OBLIGED to take their full insurance... otherwise the rental would not be honored. This despite I already have a good policy with both my own car and via my gold credit card. The insurance was more than the rental. I feel lied to by Kayak , Europcar, and whatever middle-man you sub-contracted via.
review from
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3.2
Pros: The car we ended up getting was fine.
Cons: We paid for a mustang convertible or similar but when we got there they considered a fiat 500 comparable. Then there only Other option was a VW bug convertible, in our minds going on a costal vacation and paying for an upgrade neither of those cars compared. Very unfortunate and put a damper on our trip
review from
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3.6
confused
Pros: Was a little fast
Cons: Trying to sell this company everything. They don't go with you to check the car. They tell you the car don't have scratch and when you go to check the car have some scratches also they tell you where the car is park and you don't see the car is park in different place. They charge you for everything
review from
Rated no. 7
OK RENT A CAR
6.5 Good (10 reviews)
1 location at Barcelona-El Prat Airport
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OK RENT A CAR
Locations at Barcelona-El Prat Airport
Carrer de la Garrotxa 10
+34 902 360 636
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Rated no. 8
INTERRENT
5.4 Okay (13 reviews)
1 location at Barcelona-El Prat Airport
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INTERRENT
Locations at Barcelona-El Prat Airport
Aeroport del Prat
+34 911 501 183
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Rated no. 9
Firefly
5.3 Okay (6 reviews)
1 location at Barcelona-El Prat Airport
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Barcelona Ap,terminal2
+34 931 935 705
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Rated no. 10
Goldcar Rental SP
4.6 Okay (12 reviews)
1 location at Barcelona-El Prat Airport
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Goldcar Rental SP
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Polígono MAS BLAU II
+34 902 119 726
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Rated no. 11
SOLMAR
3.8 Mediocre (2 reviews)
3 locations at Barcelona-El Prat Airport
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SOLMAR
Locations at Barcelona-El Prat Airport
AEROPUERTO EL PRAT *** NO TRUCK RETURN ***
+34 934 788 795
BARCELONA AIRPORT
Barcelona Airport (Shuttle) / C/Marina, 20 Poligono Fenollar Sud-Bullidor
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Rated no. 12
Economy Rent a Car
3.7 Mediocre (4 reviews)
1 location at Barcelona-El Prat Airport
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Locations at Barcelona-El Prat Airport
Aeropuerto de Barcelona - El Prat
+34 871 570 257
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2.0
Complete headache
Cons: I planned to rent a car to take a day drip to an area near Barcelona. The e-mail I received said that I could pick up the car at the Barcelona airport. I went to the airport, but there was no Economy Rent a Car at the airport. Note that I had to pay for the airport shuttle to get to the airport. Airport information had never heard of Economy Rent a Car. I did a Google search for Economy Rent a Car, and found a location off site near the airport. I again paid to transportation to this area. After walking around for approx 45 minutes, it was clear that Economy Rent a Car did not exist. I eventually found a location that does business with Economy. They looked up the reservation, but it had not yet processed. So, I wouldn´t be able to get a car for another 45 minutes, at least. Since this was only going to be a day trip and I had already spent almost 2 hours searching for the car, I cancelled the reservation. The experience caused me to waste a day in Barcelona. I am hesitant to use your service again, since you work with unreliable companies.
review from
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8.8
Fiat 500 around Catalonia
Pros: Staff was super helpful and quick to get me out the door and check back in. Car was spotless and smelled great. This Fiat drove smooth and handled the mountain roads very well. I had a wonderful 3 days driving around Catalonia.
Cons: 1. I was advised to pay for insurance online when booking so I did. When I showed up they said I had to buy insurance or they would have to put a hold on my creditcard for the Max allowed. I think only 1 of the insurances should have been needed but it seems like that unclear system is in place to maximize profits. 2. Finding this place was very difficult. My booking was through Economy Car Rental. Everyone told me there was no such thing at the Barcelona airport. I finally figured out (from a shuttle bus driver) that it was probably AutoClick and off airport grounds. This type of info could have been so dam simple to relay to me in an email with the confirmation booking. A little map maybe showing me where pickup was as well as the name change. If it was in my email I sure did not find it.
review from
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2.0
Complete mess!
Pros: Nothing. Shuttle never came to pick me up and I never got car. Tried to call many times, both local Barcelona number foe Autoclick car rental which was supposed to fulfill reservation, and US customer service for Economy. No one answered in Spain!
Cons: Everything. Never got picked up and never to rental car. A complete mess and failure!
review from
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2.0
Bad bad badly
Pros: Nothing
Cons: Hard to find the company- under other name that doesn't show on the voucher or web The insurance wasn't fit to Spain so we pay more. We got mini car and we ordered economy. After two hours we finally find this place it still took more two hours to drive from there
review from
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2.0
Complete headache
Cons: I planned to rent a car to take a day drip to an area near Barcelona. The e-mail I received said that I could pick up the car at the Barcelona airport. I went to the airport, but there was no Economy Rent a Car at the airport. Note that I had to pay for the airport shuttle to get to the airport. Airport information had never heard of Economy Rent a Car. I did a Google search for Economy Rent a Car, and found a location off site near the airport. I again paid to transportation to this area. After walking around for approx 45 minutes, it was clear that Economy Rent a Car did not exist. I eventually found a location that does business with Economy. They looked up the reservation, but it had not yet processed. So, I wouldn´t be able to get a car for another 45 minutes, at least. Since this was only going to be a day trip and I had already spent almost 2 hours searching for the car, I cancelled the reservation. The experience caused me to waste a day in Barcelona. I am hesitant to use your service again, since you work with unreliable companies.
review from
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2.0
Complete mess!
Pros: Nothing. Shuttle never came to pick me up and I never got car. Tried to call many times, both local Barcelona number foe Autoclick car rental which was supposed to fulfill reservation, and US customer service for Economy. No one answered in Spain!
Cons: Everything. Never got picked up and never to rental car. A complete mess and failure!
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2.0
Bad bad badly
Pros: Nothing
Cons: Hard to find the company- under other name that doesn't show on the voucher or web The insurance wasn't fit to Spain so we pay more. We got mini car and we ordered economy. After two hours we finally find this place it still took more two hours to drive from there
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