Traveller reviews
Overall rating
6.9
Good
Based on 1,710 reviews
Boarding
7.2
Comfort
6.9
Crew
7.9
Entertainment
6.0
Food
6.0
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Travellers
18+
1 adult (age 18-64) selected
over 18
0 students (age over 18) selected
12-17
0 youths (age 12-17) selected
2-11
0 children (age 2-11) selected
under 2
0 seat infants (below age 2) selected
under 2
0 lap infants (below age 2) selected
Economy
WestJet information
| IATA code | WS |
|---|---|
| Routes | 440 |
| Top route | Vancouver Intl to Calgary |
| Airports served | 92 |
| Top airport | Calgary |
WestJet traveller reviews
Pros
"All courteous and friendly staff."
(in 86 reviews)
"Westjet crew are always amazing."
(in 438 reviews)
"Left early and arrived early."
(in 18 reviews)
Cons
"Not great in flight entertainment."
(in 182 reviews)
"So much leg room!"
(in 44 reviews)
"More information on the three-hour delay"
(in 53 reviews)
Recent reviews
Traveller rating
484
96
59
194
3
Find reviews that mention:
crew was great
flight attendants
flight from toronto
flight was delayed
flight was on time
great flight
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8.0
Flight was good, long lay over, but that was likely my fault
Reviewed Oct 2023review from
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8.0
Long flight - free food options not reasonable. Drinks fine. Good flight crew.
Reviewed Sep 2023review from
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4.0
Understood that Premium domestic passengers had access to the Plaza Lounge at Winnipeg, James Richardson Airport. Not the case. Not a good start to the trip. Generally fly Business Class on Air Canada which includes access to the Maple Leaf Lounge. All future flights will be with Air Canada.
Reviewed Sep 2023review from
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8.0
Long lines to board with only two staff checking boarding passes!
Reviewed Sep 2023review from
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6.0
Flight left an hour late while waiting for a crew member. No in flight entertainment. Sat beside a huge dude, which was a little uncomfortable 😅
Reviewed Sep 2023review from
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10.0
Everything normal
Reviewed Sep 2023review from
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10.0
Getting closer to the gate that we had to leave from we had to run to catch our next flight
Reviewed Sep 2023review from
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2.0
Flight delayed to start, then took 2 extra circles over Saskatoon for unexplained reasons and finally had to be pulled by a tow-truck from the runway, since apparently it was not maneuverable for the taxi...not very confidence inducing...
Reviewed Sep 2023review from
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8.0
The nutritional basis for having the vegetarian pasta, served with potato salad, a bun and a pastry in the same meal is incredibly carb heavy and unhealthy. Fruits and green vegetables?
Reviewed Sep 2023review from
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2.0
They could Isaac's announced our gate at Atlanta. Whet we arrived at the gate he thought we were joking and we didn't board. The plane left without us
Reviewed Sep 2023review from
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10.0
Flight was good,
Reviewed Sep 2023review from
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10.0
Reann was amazing
Reviewed Sep 2023review from
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10.0
Reann was amazing
Reviewed Sep 2023review from
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2.0
Everything could have been better, crew didn’t smile once, seats were so hard, food was average
Reviewed Sep 2023review from
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8.0
Travelling with children, they made sure we were comfortable, provided assistance both boarding and leaving the plane
Reviewed Sep 2023review from
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10.0
Great service on time
Reviewed Sep 2023review from
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8.0
Crew was good. No TV’s on this plane.
Reviewed Sep 2023review from
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8.0
Pre-boarding was very good. Easy to do. Flights were all good and on time.
Reviewed Sep 2023review from
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10.0
Left on time, arrived on time. Great staff. Bathrooms needed to be cleaned more often.
Reviewed Sep 2023review from
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8.0
Seat is spacious and crew is friendly.
Reviewed Sep 2023review from
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10.0
Great flight!
Reviewed Sep 2023review from
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8.0
Upcharging for preferred seat selection is another corperate moneygrab.
Reviewed Sep 2023review from
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6.0
Entertainment and food
Reviewed Sep 2023review from
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8.0
Sat on the tarmac for 1.5 hours after landing. The flight was OK, after that, not so much
Reviewed Sep 2023review from
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10.0
Plane left on time. The service and food was excellent. No problem with the luggage arrived and was delivered within 15 minutes.
Reviewed Sep 2023review from
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8.0
No entertainment- that was sad
Reviewed Sep 2023review from
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10.0
I like the seating and schedule of west jet
Reviewed Jul 2023review from
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10.0
person sitting behind me on flight to Calgary was vaping
Reviewed Jun 2023review from
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8.0
The staff and crew at all points were warm and professional. The Westjet app was a plus.
Reviewed Jun 2023review from
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4.0
They made my minor daughter leave the area and go back though security during a flight connection with her checked luggage
Reviewed Jun 2023review from
WestJet FAQs
What is WestJet's carry-on size allowance?
On board WestJet flights, cabin baggage should not exceed 53x38x23cm. If your hand luggage is bigger, the WestJet assistance team will most likely ask you to pay extra for checked luggage.
Where does WestJet fly to?
WestJet offers direct flights to 89 cities in 26 different countries. Calgary, Vancouver, and Toronto are the most popular cities covered by WestJet.
What is WestJet’s primary hub?
WestJet concentrates most of its flight operations in Calgary.
How does KAYAK find such low prices on WestJet flights?
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including WestJet.
Flight status
WestJet route map
Top flight routes
Top airports served by WestJet
- Calgary Airport (YYC)
- Toronto Pearson Intl Airport (YYZ)
- Vancouver Intl Airport (YVR)
- Edmonton Airport (YEG)
- Winnipeg Airport (YWG)
- Las Vegas Harry Reid Intl Airport (LAS)
- Victoria Intl Airport (YYJ)
- Los Angeles Airport (LAX)
- Saskatoon Airport (YXE)
- Kelowna Airport (YLW)
- Cancun Airport (CUN)
- Ottawa Airport (YOW)
- Halifax Intl Airport (YHZ)
- Regina Airport (YQR)
- Phoenix Sky Harbor Intl Airport (PHX)
WestJet contact information
- WS IATA code
- 800-5381-5696 Call
- westjet.com Visit
Overview of WestJet
WestJet is a low-cost carrier that strives to deliver affordable travel both throughout Canada and across the world. It flies to more than 25 countries, which are spread across North America, Central America, Europe and the Caribbean. Budget-conscious vacationers make up a significant section of the customer base, with services to the Caribbean and southern American states available.
The primary base of the airline is in Toronto, with the hub responsible for more daily departures than any other location. It also serves as the most common link to the United Kingdom and Europe. WestJet also operates out of hubs in Calgary and Vancouver.
WestJet Encore, WestJet Link and Swoop are subsidiaries of the larger carrier. The Encore airline focuses on regional services, while Link aims to connect smaller Canadian cities with primary airports. Swoop is an ultra-low-cost airline that is based in Hamilton.
While they are not part of a specific airline alliance, a joint venture partnership is in place with Delta Air Lines as well as numerous codeshare agreements. The association with Delta Air Lines includes the sharing of hubs, meaning WestJet has smoother access to cities such as Atlanta, Boston, and Seattle in the United States. Major airlines with which codeshare agreements are maintained include Emirates, Cathay Pacific, China Airlines, and Qantas.
An exclusively Boeing fleet of aircraft is operated, which consists almost entirely of 737 planes. Models such as the 737-700, 737-800, and 737 MAX 8 are regularly flown. These aircraft replaced earlier versions of the 737 family, with fuel efficiency and environmental impact the driving factors.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.