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Pros: Departed on time. Non-stop to PDX was appreciated

Cons: Packed in like cattle, seats were not comfortable, no WiFi

Pros: Seats

Cons: Nothing

Pros: Not much.

Cons: Everything. Especially fun was the thousands of mosquitoes INSIDE THE PLANE!!! Off to buy some calamine lotion.

Cons: El equipaje tardó mucho en salir

Cons: The flight did not exist!

Cons: Everything. The plane was disgusting, garbage from the last flight. We were delayed too.

Cons: Deliver bags

Pros: Horrible attitude and incompetent..did not properly tag luggage causing us to miss next 2 flight segments. DISASTER

Cons: Staff, food, clean, entreatment, in one word, everything

Pros: Like how they offer family boarding with kids.

Cons: Their flight service crews and counter workers need some customer relations skills.

Cons: Late and slow boarding, last minute gate change

Pros: The arriving time was the only good thing

Cons: Better food option, the seats are really small, checking documentation and boarding pass several times is ridiculous, charging 10.00 dollars for boarding pass and having to pay for a seat is a slap in the face

Trash airline

Cons: Check in was super slow. Had to pay for everything

Pros: Efficient at the desk getting boarding passes. Flight was on time. Got us safely to and from Mexico.

Cons: Offer some type of food, not just chips. Return flight I asked 3 times for a glass of water and was never given one.

Pros: On time

Cons: Space

Pros: The flight was delayed 2 hours

Cons: My suitcase was damage when I pick it up

Pros: Nothing. This is like the 3rd time I fly with this airline and it’s always something.

Cons: Not having us sitting for 40 minutes because they arrived early and we couldn’t get out. If they get there early it should be something good for everyone but it’s actually the worst.

Pros: At least they keep you informed of the delays

Cons: Being on time

Pros: The crew was very knowledgeable and assertive in their commands.

Cons: Planes are too small. There weren’t any TVs on them and all 4 of my flights ran late.

Pros: volaris charged me 20 usd more only because I had 11 kg of luggage , the limit was 10 kg

Cons: The airplane wasn’t clean, spaces very reduced, bad service... that’s the problem with cheap companies but Volaris can do better

Pros: Timeliness its great to be on time.

Cons: The seats it’s too cramped, also paying 4 dollars for a water is ridiculous and to top things off children crying the whole flight I rather spend my money on another airline

Pros: Horrible customer service!!!!!

Cons: I have hear from lots of people that this airline has a very bad reputation and I did experience That in person, will never book a flight from this assholes again.

Pros: Airplane crew was nice

Cons: Check in app did not work for my husband and we had a very hard time getting help in the airport with little information. We were casually told that we should have gotten to airport 3 hours prior to flight departure. We arrived over 2 hours prior with no bags to check in. I was also sick during this

Cons: The flight was almost 2 hours delayed

Pros: Nada

Cons: Pésimo

Pros: The price of the ticket.

Cons: Polaris told passengers to arrive at the Morelia airport 3 hours before departure, which for a 6:20am flight meant 3:20am. Many passengers arrived a little before that time, and there were no Volaris representatives available to answer questions or even a clear area in which to form a queue.

Pros: It was awful

Cons: The airline needs to change and advance it was awful uncomfortable and miserable

Pros: It was awful

Cons: Everything needs to change. I will never use this airline again!

Cons: No water on any flight. Terrible customer service. Will never fly with them again.

Pros: NOTHING

Cons: I didn’t even get a chance to take the flight. I realized my flight was for 12am the day I was supposed to leave within 2 hours of departure. I asked if I could get another flight was told no! I couldn’t even get a credit since I didn’t call within 3 hours of departure. I would not recommend!!!

Pros: Flight was on time. Crew friendly.

Cons: The new seat design slim seats are so uncomfortable. They are really bad! To Volaris could @ least offer coffee, tea and water Complimentary.

Cons: The check in process was a disaster. It took me more than 90 minutes to check my bag. I arrived 2.5 hours before my flight and almost did not make it in time to board, which seems unacceptable.

Pros: I was able to sleep.

Cons: They weighed my 2 carry on together, incliding my food for the trip, and they charged me overweight. Which they did not do on the way to Mexico. The trip was not cheap to begin with.

Pros: The flight attendant and the time of the flights were ok.

Cons: They can make the seats more comfortable or fix them if they are broken. They can hire more professional employees. My iPad was stolen out of my Carry-on bag after Volaris forced me to check it in with them. When we landed and I collected my bag they forced me to check-in my tablet was gone.

Cons: I arrived at the airport on time, I had Mobil check in, went to boarding, waited for my turn. after an hour, my docs were check. then I found out that I had lost my coding form. I was directed to immigration to get a replacing form. On my way back, the tripulation didn't let me inn. I was 15 min. b

Pros: Volaris did good, is you who did terrible, I make the reservation since March and even a day before the trip you told all is good, the night before I found reservation was canceled since March, I had to buy new tickets old prices $87, new prices $500.$410 extra dollars Because of you

Cons: Check with the airline the status of every reservation in a daily basis and let me know that you can’t fulfill the contract

Cons: Arrived at the gate at 12:05pm as we were in a different gate due to the airport screens being incorrect. The rule for boarding is that the flight closes 15 minutes before departure, which would have been 12:10. Omar Rivera, argued with us for minutes and did not let us board. Horrible service