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Pros: Crew was poor in preparing for boarding. Boarding happened 30-50 minutes past final call.

Cons: They could have been more open about checking in. They had a long line that was a mix of three flight leaving in the same hour. They could have organized the boarding better as well. Splitting the passengers in three groups didn't play out so well.

Pros: Unfortunately, I don’t have anything positive to say

Cons: I paid extra for seats by the emergency exit. And they move me because my son is underage. Why did they take the payment if they wouldn’t let us seat where we requested?

Pros: nothing

Pros: Affordability, that's about all that is good with Volaris. Everything else is either bad or mediocre.

Cons: Don't board passengers onto the aircraft until it is ready for passengers. Both direction (OAK to MEX and MEX to OAK), we were boarded onto a hot (not aconditioned) aircraft for at least 15 minutes before the A/C is turned on. In addition, boarding were completed and all passengers were sitting in the aircraft for over an hour before it started the taxis to the run way....why board passengers so early? At least turn on the A/C and let the cabin cool down before boarding passengers.

Pros: on-time flight and arrive

Cons: - Worst seats ever. I felt that I was sitting on stones. Limites recline, limited legs space.No entertainment, no water. Worst boarding system EVER!!! , No flight again, Do not fly this airline!!

Pros: On-time flight

Cons: - Worst seats ever. I felt that I was sitting on stones. Limites recline, limited legs space.No entertainment, no water. Worst boarding system EVER!!! ,No flight again, Do not fly this airline!!

Cons: Not pay to much for my luggage

Cons: Todo

Pros: It was ok.

Cons: It was ok.

Pros: It was ok.

Cons: The prices for the flights are deceptive. You pay extra for EVERYTHING! Seat assignment, drinks, luggage, additional weight for luggage I’ve 22 lbs. a real ripoff compared to other airlines. Plus, they wouldn’t give us boarding passes for the leg from Guadalajara to Oaxaca in Oakland so we missed that flight and had to buy tickets on another airline.

Cons: Free snacks and beverages

Pros: Temperature was reasonably ok.

Cons: Seats were very uncomfortable. Didn’t recline. No movies were available.

Pros: My flight was delayed ... one hour and had to run to catch my connecting flight !

Cons: On time flights !!!

Pros: Flight delay horrible ... almost missed my connecting flight .

Cons: Better connecting flights

Cons: Everything’s was worse I never use this aerolíne very upset

Cons: Volaris airline didn’t even receive the confirmation of the flight I purchased

Pros: How punctual they were!

Cons: If the air conditioner was better.

Pros: Flight cost and on time

Cons: Seat are not so confy and they serve absolutely no water. No wifi for in flight movie or anything. If here was it was not clearly offered either.

Pros: Crew were really friendly and willing to help

Cons: Flight was delayed

Pros: My experience was so terrible I don’t have anything positive to say.

Cons: 1. The original flight I purchased was less than $100, Volaris cancelled it and the only flight available for me to purchase was then $150. 2. After I purchased the 2nd flight, I called within seconds because I noticed my mother’s name was on the ticket instead of mine! I had previously purchased her flight and somehow the kayak site had auto populated her name, i know for a fact did I did not type in her name, it is longer Han mine and has a middle name, i don’t even have a middle name. I think it was justfly, the third party who sent the confirmation email, I explained the situation, they took my contact information and since I had just called they would reach out to Volaris to see if they could change it to my name, and would reach back out to me within a few days. They never called/emailed me back. When I called Volaris they charged me a name change fee off $80+... I don’t know if anyone cares about customer service at Kayak, I have been purchasing all my personal flights through Kayak since 2007, this is by far the worse ticketing/airline experience I have ever had. Also, Volaris charged me $10 for my backpack that I store underneath the seat in front of me! They are a terrible airline, that straight out rips people off. This is the last time I fly with them, and probably last time I use Kayak.

Pros: The crew was nice but your prices are ridiculous. I cant believe you charge for snacks. Also, your seats were uncomfortable and you charge $60 for checked baggage never in my life have i had to pay that much. I’ve told all my friends to never use your services &i have a large social media influence

Cons: You guys should really fix your prices it’s ridiculous instead of gaining clients you’re LOSING THEM

Pros: Departed on time. Non-stop to PDX was appreciated

Cons: Packed in like cattle, seats were not comfortable, no WiFi

Pros: Seats

Cons: Nothing

Pros: Not much.

Cons: Everything. Especially fun was the thousands of mosquitoes INSIDE THE PLANE!!! Off to buy some calamine lotion.

Cons: El equipaje tardó mucho en salir

Cons: The flight did not exist!

Cons: Everything. The plane was disgusting, garbage from the last flight. We were delayed too.

Cons: Deliver bags

Pros: Horrible attitude and incompetent..did not properly tag luggage causing us to miss next 2 flight segments. DISASTER

Cons: Staff, food, clean, entreatment, in one word, everything

Pros: Like how they offer family boarding with kids.

Cons: Their flight service crews and counter workers need some customer relations skills.

Cons: Late and slow boarding, last minute gate change

Pros: The arriving time was the only good thing

Cons: Better food option, the seats are really small, checking documentation and boarding pass several times is ridiculous, charging 10.00 dollars for boarding pass and having to pay for a seat is a slap in the face

Trash airline

Cons: Check in was super slow. Had to pay for everything

Pros: Efficient at the desk getting boarding passes. Flight was on time. Got us safely to and from Mexico.

Cons: Offer some type of food, not just chips. Return flight I asked 3 times for a glass of water and was never given one.

Pros: On time

Cons: Space

Pros: The flight was delayed 2 hours

Cons: My suitcase was damage when I pick it up