Guest reviews
Overall rating
8.0
Excellent
Based on 1,429 reviews
Boarding
8.2
Comfort
7.7
Crew
8.5
Entertainment
8.0
Food
7.7
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Virgin Atlantic information
| IATA code | VS |
|---|---|
| Routes | 72 |
| Top route | New York John F Kennedy Intl to London Heathrow |
| Airports served | 29 |
| Top airport | London Heathrow |
Virgin Atlantic traveller reviews
Pros
"The food service was adequate."
(in 6 reviews)
"Leg room in economy was good."
(in 8 reviews)
"Food was good, crew was nice"
(in 19 reviews)
Cons
"Uncomfortable seats and poor food."
(in 4 reviews)
"Very small leg room"
(in 6 reviews)
"Small 737 for a long international flight."
(in 9 reviews)
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
long flight
food was good
international flight
food and service
good entertainment
great flight
great service
crew was friendly
entertainment screen
seats in economy
paid extra
movies and tv
-
0.0
Cons: There was a medical issue and Virgin Atlantic refused to accept the ticket code - for any price - toward a new ticket. I paid for a new ticket and took another airline.
review from
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4.3
Cons: Seats were really old and outdated
review from
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8.0
Pros: The food was good. The lane was comfortable
Cons: The flight was nearly full, and the 767 is a large aircraft. I think it would be preferable if Virgin Atlantic would board the plane by zones, similar to other airlines.
review from
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10.0
Pros: The crew was amazing and effiecent. Had weather delays, bag got left, but got it the next day.
review from
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9.2
Pros: The crew were lovely and the seats were ok.
Cons: Not a lot to Improve on to Be fair
review from
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5.3
Pros: Crew was attentive.
Cons: Tiny, uncomfortable seats with warn cushions.
review from
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5.0
Pros: Crew was great. Flight was on time and crew helped the boarding process go smoothly. It was nice to get a beer or wine at no additional cost.
Cons: Seat was shockingly small, even for economy class. TV was poor quality.
review from
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8.6
Pros: Business class on the 737 is somewhat basic compared to Virgin Australia's A330, but you still get the same great service, and the food is terrific.
review from
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9.3
Pros: Karl was amazing! So helpful and sweet!
Cons: Having the crew tell the guy behind me to plug in his ear phones to watch the video in his phone, rather than me after 20 minutes of noise.
review from
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8.0
Pros: Comfortable seat. Great crew!
review from
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8.0
Pros: Amazing and helpful crew. Great seat.
review from
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7.0
Pros: Not crowded. Crew was good.
Cons: Not taking a bus to board the plane.
review from
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7.6
Cons: We were bussed to the plane, there were long dark hairs on my pillow, and they are generous with snacks at close intervals, but the food could be much better. The ideas are cute, but the actual food is pretty basic, which is disappointing for Virgin, who I hold in high regard. Or did.
review from
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8.3
Pros: The crew were all excellent
Cons: Dinner choice was poor. Starter was just a few salad leaves.
review from
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8.0
Pros: Crew were great! Neck cushions on chair aren’t adjustable and not comfortable.
review from
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6.3
Cons: My tv screen could not show the movies
review from
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8.3
Pros: The crew was very good and there was enough leg room.
Cons: The dinner option was underwhelming.
review from
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10.0
Pros: The crew on Virgin Atlantic was superb!
review from
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9.3
Pros: The crew where awesome and catered to every need and requirement.
Cons: need to have a slightly deeper seat pitch in premium economy to allow people out without having to wake each other up. Especially on night flights.
review from
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8.6
Pros: The crew were really nice and seemed to genuinely care about the passengers, were approachable and were very happy to chat with passengers and help them out.
Cons: The food options always seem to run out by the back of the plane and this time didn't match the menu they gave me at the start of the flight, not that I minded because the option I was given was pretty tasty.
review from
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8.6
Pros: The crew was outstanding and the good choices were excellent
Cons: The flight was late( not their fault) and there were several technical difficulties with the A/C and entertainment system
review from
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10.0
Pros: Comfy, nice crew, attentive.
Cons: Nowt
review from
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6.0
Pros: crew was nice
Cons: First time flying with a partner through Delta, so they stuck us on a Virgin Atlantic flight meaning I didn't get my free Delta check in bag (a fee of $60 each way) when I have gotten it every other flight I have ever taken with them. It was also 2 whole hours late in boarding.
review from
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6.3
Pros: It was empty so we were told we could move around in the empty seats
Cons: Food was basically carbs, carbs and more carbs (especially if vegetarian). Some diversity, please. Staff forgot requests on a couple of occasions (Economy Delight cabin).
review from
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10.0
Cons: Nothing
review from
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10.0
Pros: Excellent service!
review from
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6.6
Cons: Media screens are old and miscalibrated. Selection was decent. Food is probably average for the industry which to me is worse than fast food.
review from
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6.0
Cons: There is no entertainment, not really required on a short flight but nice when offered.
review from
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2.0
Cons: I cancelled this flight online, then I called to let them know I was getting emails, but that I had cancelled. For two days I received emails about delayed flights and now this.
review from
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9.0
Pros: The roomie seats, the USB port, and in flight entertainment
Cons: Child free section
review from
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10.0
Cons: More leg room
review from
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9.6
Pros: crew / cabin staff always seem very friendly and genuine and a willingness to help
review from
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4.6
Pros: I liked the movies
Cons: Crew helping everyone be more courteous to people sleeping. Group of guys being loud in the back of the plane while I was trying to sleep
review from
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9.0
Pros: The business class seats are the best we’ve had. Plenty of room, nicely laid out, good organization design. The blankets were fluffy and very comfortable. Crew was super attentive and friendly. For such a long flight, it was very pleasant, will highly recommend.
review from
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3.6
Pros: The boarding was fast.
Cons: For starters our cabin crew were the worst. The first service I had ask for a snack and no napkins. Dinner service was like just chucking food down in front of you. Then a stewardess looks me dead in the face and passed me for the drink service, then she said she thought I was asleep.
review from
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2.0
Pros: The flight was so delayed I missed my connecting flight to jfk.
Cons: The flight was so delayed I missed my connecting flight to jfk.
review from
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3.6
Pros: The crew was maybe average, that was still the best point.
Cons: Extremely tight space. The food was almost inedible. Awful.
review from
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8.0
Pros: The crew were very attentive, they tried hard to help me with comfort, drinks etc. I didnt have food as it was so good in the Virgin Clubhouse!
Cons: The bed! When you flip it flat its rock hard, and the matress they provide is useless! Need foam matress to really make it more comfotable. If the seat reclined another few inches i wouldnt bother flipping it.
review from
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10.0
Pros: Great crew, comfortable and smooth flight
review from
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8.3
Pros: Crew were wonderful when I was nauseous from turbulence
review from
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7.0
Cons: The food is not very good at all. One mediocre meal served soon after take-off, then for the rest of the flight tasteless, cardboard pasties and wraps.
review from
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4.6
Cons: They have to uptade the airplanes
review from
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7.2
Cons: Poor communication about the reasons for our 4 hour delay. Also, we purchased Economy X, which should have given us priority boarding, but we were told we had to stand in the general admission queue.
review from
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2.0
Cons: Unfortunately because the flight was delayed 2 times I was going to going to miss my connect flight to London. So I canceled my trip. I would appreciate a refund as I don’t understand what all the delays were about
review from
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8.0
Virgin - always exceed
Pros: I like the professional approach of the airline and the staff. Seats are really comfortable and i did not need my sleeping pillow at all as the headrest of my seat was already so comfortable.
Cons: There is not much which i did not like about this airline. Just like other airlines, now have started feeling that Economy class travellers are being approached with bit biased approach in hospitality though they have major contribution in meeting flight running expenses. All airlines should start considering this fact and improve the overall approach.
review from
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4.6
2.5 hr delay Manchester
Cons: Getting home 5 hrs later than planned
review from
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9.0
Pros: As usual, punctual flight with friendly crew.
Cons: Pity the wifi in international flights isn't complementary (or at least a basic connection like on domestic flights).
review from
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9.0
Great value for price!
Pros: Boarding process was very efficient and crew was very pleasant and helpful. Seats were reasonable for economy.
Cons: Meals were very small but tasty. Movie options were random but enough to keep you occupied.
review from
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2.6
Potentially dangerous
Cons: Nobody was sat in the overwing emergency exit row seats for the whole flight (so nobody had been briefed on how to use them) and the tray tables for these seats were down during the flight effectively blocking the emergency exit in the event of an emergency. Potentially very dangerous
review from
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6.3
itinerary was changed last minute by Virgin Australia, routing change
Cons: at last minute itinerary was changed.. instead of routing through Brisbane, was now routed through Sydney. Flight from Sydney to LAX was delayed by 4 hours, then missed flight LAX to LAS... overall long delayed arrival. Checked the route through Brisbane, and those flights we're all there, departed and landed all on-time... so wondering what the reason was for the change of the itinerary without a cause (no cancel or delayed flights through Brisbane)
review from
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6.6
Pros: I had one of the few empty seats next to me.
Cons: The food is awful. Not enough toilets.
review from
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10.0
Great
Pros: Meals were excellent and plane was very clean. Economy delight is definitely an upgrade worth considering with extra leg room and space in front of you in general.
Cons: Boarding can get crowded so don't be in a rush
review from
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9.3
Cons: My bag was damaged in transit
review from
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8.0
Cons: Good overall
review from
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9.3
Pros: Top crew very friendly and professional
Cons: Business class food was bizarre for breakfast - a Mexican taco??? Asked for eggs from economy to be back later up
review from
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4.0
Cons: Bad entertainment system
review from
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8.0
Baggage issue
Pros: The flight itself was good! The one from London to Delhi was better than from JFK to London
Cons: I wasn’t told about my baggage were being delivered through different airlines the other day!
review from
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6.6
Not bad, mostly hype
Pros: Provides the service you'd expect from an international carrier. Boarded on time, seat actually reclines, meals, baggage, seat assignments are included in the price. Staff treat you well and the price isn't bad.
Cons: Virgin website is slow and not intuitive. Couldn't get seat assignment until i was at the gate. No explanation why. Boarding announcements delivered via ESP. Half of the passengers were still in the boarding area because no one heard announcements. Arrived 30 min early but had to wait on the tarmac for 45 min for a parking gate. Baggage delivery at JFK took forever.
review from
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7.6
Pros: Food was very good
Cons: Economy passengers kept coming onto business class as our crew member was absent to often and didn’t police it
review from
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2.0
Pros: My flight was canceled and Virgin Atlantic gave us a free room in the hotel Ramada. My next flight was at 18:55 and I asked Virgin Atlantic agent am I allowed to stay in the room until time for my flight comes, he confirmed yes and gave me breakfast, lunch, and dinner voucher. However, next day around 12 I got call from Front Desk that I have to leave my room right away because it's time to chack out and If I want to stay longer I have to pay. I called Virgin Atlantic agancy again and the agent run my information and said to me I can stayin the room longer. After that I called front desk to confirm that but they said they didn't hear anything from Virgin Atlantic and I have to leave the room by 1pm. All of this was really unpleasant!
Cons: I didn't like anything. I didn't like the communication between Virgin Atlantic with travelers, communication between Virgin Atlantic and hotel Ramada. Everything was really poorly.
review from
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10.0
Pros: The crew was amazing and effiecent. Had weather delays, bag got left, but got it the next day.
review from
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9.2
Pros: The crew were lovely and the seats were ok.
Cons: Not a lot to Improve on to Be fair
review from
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8.6
Pros: Business class on the 737 is somewhat basic compared to Virgin Australia's A330, but you still get the same great service, and the food is terrific.
review from
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9.3
Pros: Karl was amazing! So helpful and sweet!
Cons: Having the crew tell the guy behind me to plug in his ear phones to watch the video in his phone, rather than me after 20 minutes of noise.
review from
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10.0
Pros: The crew on Virgin Atlantic was superb!
review from
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9.3
Pros: The crew where awesome and catered to every need and requirement.
Cons: need to have a slightly deeper seat pitch in premium economy to allow people out without having to wake each other up. Especially on night flights.
review from
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8.6
Pros: The crew were really nice and seemed to genuinely care about the passengers, were approachable and were very happy to chat with passengers and help them out.
Cons: The food options always seem to run out by the back of the plane and this time didn't match the menu they gave me at the start of the flight, not that I minded because the option I was given was pretty tasty.
review from
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8.6
Pros: The crew was outstanding and the good choices were excellent
Cons: The flight was late( not their fault) and there were several technical difficulties with the A/C and entertainment system
review from
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10.0
Pros: Comfy, nice crew, attentive.
Cons: Nowt
review from
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10.0
Cons: Nothing
review from
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10.0
Pros: Excellent service!
review from
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9.0
Pros: The roomie seats, the USB port, and in flight entertainment
Cons: Child free section
review from
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10.0
Cons: More leg room
review from
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9.6
Pros: crew / cabin staff always seem very friendly and genuine and a willingness to help
review from
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9.0
Pros: The business class seats are the best we’ve had. Plenty of room, nicely laid out, good organization design. The blankets were fluffy and very comfortable. Crew was super attentive and friendly. For such a long flight, it was very pleasant, will highly recommend.
review from
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10.0
Pros: Great crew, comfortable and smooth flight
review from
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9.0
Pros: As usual, punctual flight with friendly crew.
Cons: Pity the wifi in international flights isn't complementary (or at least a basic connection like on domestic flights).
review from
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9.0
Great value for price!
Pros: Boarding process was very efficient and crew was very pleasant and helpful. Seats were reasonable for economy.
Cons: Meals were very small but tasty. Movie options were random but enough to keep you occupied.
review from
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10.0
Great
Pros: Meals were excellent and plane was very clean. Economy delight is definitely an upgrade worth considering with extra leg room and space in front of you in general.
Cons: Boarding can get crowded so don't be in a rush
review from
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9.3
Cons: My bag was damaged in transit
review from
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9.3
Pros: Top crew very friendly and professional
Cons: Business class food was bizarre for breakfast - a Mexican taco??? Asked for eggs from economy to be back later up
review from
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8.0
Pros: The food was good. The lane was comfortable
Cons: The flight was nearly full, and the 767 is a large aircraft. I think it would be preferable if Virgin Atlantic would board the plane by zones, similar to other airlines.
review from
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8.0
Pros: Comfortable seat. Great crew!
review from
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8.0
Pros: Amazing and helpful crew. Great seat.
review from
-
7.0
Pros: Not crowded. Crew was good.
Cons: Not taking a bus to board the plane.
review from
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7.6
Cons: We were bussed to the plane, there were long dark hairs on my pillow, and they are generous with snacks at close intervals, but the food could be much better. The ideas are cute, but the actual food is pretty basic, which is disappointing for Virgin, who I hold in high regard. Or did.
review from
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8.3
Pros: The crew were all excellent
Cons: Dinner choice was poor. Starter was just a few salad leaves.
review from
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8.0
Pros: Crew were great! Neck cushions on chair aren’t adjustable and not comfortable.
review from
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8.3
Pros: The crew was very good and there was enough leg room.
Cons: The dinner option was underwhelming.
review from
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6.6
Cons: Media screens are old and miscalibrated. Selection was decent. Food is probably average for the industry which to me is worse than fast food.
review from
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8.0
Pros: The crew were very attentive, they tried hard to help me with comfort, drinks etc. I didnt have food as it was so good in the Virgin Clubhouse!
Cons: The bed! When you flip it flat its rock hard, and the matress they provide is useless! Need foam matress to really make it more comfotable. If the seat reclined another few inches i wouldnt bother flipping it.
review from
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8.3
Pros: Crew were wonderful when I was nauseous from turbulence
review from
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7.0
Cons: The food is not very good at all. One mediocre meal served soon after take-off, then for the rest of the flight tasteless, cardboard pasties and wraps.
review from
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7.2
Cons: Poor communication about the reasons for our 4 hour delay. Also, we purchased Economy X, which should have given us priority boarding, but we were told we had to stand in the general admission queue.
review from
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8.0
Virgin - always exceed
Pros: I like the professional approach of the airline and the staff. Seats are really comfortable and i did not need my sleeping pillow at all as the headrest of my seat was already so comfortable.
Cons: There is not much which i did not like about this airline. Just like other airlines, now have started feeling that Economy class travellers are being approached with bit biased approach in hospitality though they have major contribution in meeting flight running expenses. All airlines should start considering this fact and improve the overall approach.
review from
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6.6
Pros: I had one of the few empty seats next to me.
Cons: The food is awful. Not enough toilets.
review from
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8.0
Cons: Good overall
review from
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8.0
Baggage issue
Pros: The flight itself was good! The one from London to Delhi was better than from JFK to London
Cons: I wasn’t told about my baggage were being delivered through different airlines the other day!
review from
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6.6
Not bad, mostly hype
Pros: Provides the service you'd expect from an international carrier. Boarded on time, seat actually reclines, meals, baggage, seat assignments are included in the price. Staff treat you well and the price isn't bad.
Cons: Virgin website is slow and not intuitive. Couldn't get seat assignment until i was at the gate. No explanation why. Boarding announcements delivered via ESP. Half of the passengers were still in the boarding area because no one heard announcements. Arrived 30 min early but had to wait on the tarmac for 45 min for a parking gate. Baggage delivery at JFK took forever.
review from
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7.6
Pros: Food was very good
Cons: Economy passengers kept coming onto business class as our crew member was absent to often and didn’t police it
review from
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0.0
Cons: There was a medical issue and Virgin Atlantic refused to accept the ticket code - for any price - toward a new ticket. I paid for a new ticket and took another airline.
review from
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4.3
Cons: Seats were really old and outdated
review from
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5.3
Pros: Crew was attentive.
Cons: Tiny, uncomfortable seats with warn cushions.
review from
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5.0
Pros: Crew was great. Flight was on time and crew helped the boarding process go smoothly. It was nice to get a beer or wine at no additional cost.
Cons: Seat was shockingly small, even for economy class. TV was poor quality.
review from
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6.3
Cons: My tv screen could not show the movies
review from
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6.0
Pros: crew was nice
Cons: First time flying with a partner through Delta, so they stuck us on a Virgin Atlantic flight meaning I didn't get my free Delta check in bag (a fee of $60 each way) when I have gotten it every other flight I have ever taken with them. It was also 2 whole hours late in boarding.
review from
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6.3
Pros: It was empty so we were told we could move around in the empty seats
Cons: Food was basically carbs, carbs and more carbs (especially if vegetarian). Some diversity, please. Staff forgot requests on a couple of occasions (Economy Delight cabin).
review from
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6.0
Cons: There is no entertainment, not really required on a short flight but nice when offered.
review from
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2.0
Cons: I cancelled this flight online, then I called to let them know I was getting emails, but that I had cancelled. For two days I received emails about delayed flights and now this.
review from
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4.6
Pros: I liked the movies
Cons: Crew helping everyone be more courteous to people sleeping. Group of guys being loud in the back of the plane while I was trying to sleep
review from
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3.6
Pros: The boarding was fast.
Cons: For starters our cabin crew were the worst. The first service I had ask for a snack and no napkins. Dinner service was like just chucking food down in front of you. Then a stewardess looks me dead in the face and passed me for the drink service, then she said she thought I was asleep.
review from
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2.0
Pros: The flight was so delayed I missed my connecting flight to jfk.
Cons: The flight was so delayed I missed my connecting flight to jfk.
review from
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3.6
Pros: The crew was maybe average, that was still the best point.
Cons: Extremely tight space. The food was almost inedible. Awful.
review from
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4.6
Cons: They have to uptade the airplanes
review from
-
2.0
Cons: Unfortunately because the flight was delayed 2 times I was going to going to miss my connect flight to London. So I canceled my trip. I would appreciate a refund as I don’t understand what all the delays were about
review from
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4.6
2.5 hr delay Manchester
Cons: Getting home 5 hrs later than planned
review from
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2.6
Potentially dangerous
Cons: Nobody was sat in the overwing emergency exit row seats for the whole flight (so nobody had been briefed on how to use them) and the tray tables for these seats were down during the flight effectively blocking the emergency exit in the event of an emergency. Potentially very dangerous
review from
-
6.3
itinerary was changed last minute by Virgin Australia, routing change
Cons: at last minute itinerary was changed.. instead of routing through Brisbane, was now routed through Sydney. Flight from Sydney to LAX was delayed by 4 hours, then missed flight LAX to LAS... overall long delayed arrival. Checked the route through Brisbane, and those flights we're all there, departed and landed all on-time... so wondering what the reason was for the change of the itinerary without a cause (no cancel or delayed flights through Brisbane)
review from
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4.0
Cons: Bad entertainment system
review from
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2.0
Pros: My flight was canceled and Virgin Atlantic gave us a free room in the hotel Ramada. My next flight was at 18:55 and I asked Virgin Atlantic agent am I allowed to stay in the room until time for my flight comes, he confirmed yes and gave me breakfast, lunch, and dinner voucher. However, next day around 12 I got call from Front Desk that I have to leave my room right away because it's time to chack out and If I want to stay longer I have to pay. I called Virgin Atlantic agancy again and the agent run my information and said to me I can stayin the room longer. After that I called front desk to confirm that but they said they didn't hear anything from Virgin Atlantic and I have to leave the room by 1pm. All of this was really unpleasant!
Cons: I didn't like anything. I didn't like the communication between Virgin Atlantic with travelers, communication between Virgin Atlantic and hotel Ramada. Everything was really poorly.
review from
Flight status
Virgin Atlantic route map
Popular flight routes
Flight
Origin
Destination
Sun
Mon
Tue
Wed
Thu
Fri
Sat
S
M
T
W
T
F
S
206
London
LHR
Hong Kong
HKG
21
London
LHR
Washington
IAD
155
London
LHR
Las Vegas
LAS
23
London
LHR
Los Angeles
LAX
250
London
LHR
Shanghai
PVG
105
London
LHR
Seattle
SEA
251
Shanghai
PVG
London
LHR
12
Boston
BOS
London
LHR
207
Hong Kong
HKG
London
LHR
22
Washington
IAD
London
LHR
156
Las Vegas
LAS
London
LHR
24
Los Angeles
LAX
London
LHR
106
Seattle
SEA
London
LHR
20
San Francisco
SFO
London
LHR
157
London
LHR
Boston
BOS
41
London
LHR
San Francisco
SFO
128
New York
JFK
Manchester
MAN
15
London
LGW
Orlando
MCO
16
Orlando
MCO
London
LGW
110
Atlanta
ATL
Manchester
MAN
109
Manchester
MAN
Atlanta
ATL
2
Newark
EWR
London
LHR
1
London
LHR
Newark
EWR
75
Manchester
MAN
Orlando
MCO
30
Bridgetown
BGI
London
LGW
76
Orlando
MCO
Manchester
MAN
65
London
LGW
Montego Bay
MBJ
66
Montego Bay
MBJ
London
LGW
90
St. George's
GND
Castries
UVF
89
London
LGW
Castries
UVF
89
Castries
UVF
St. George's
GND
90
Castries
UVF
London
LGW
34
St. John's
ANU
London
LGW
33
London
LGW
St. John's
ANU
412
Lagos
LOS
London
LHR
411
London
LHR
Lagos
LOS
5
London
LHR
Miami
MIA
6
Miami
MIA
London
LHR
462
Johannesburg
JNB
London
LHR
461
London
LHR
Johannesburg
JNB
153
London
LHR
New York
JFK
301
New Delhi
DEL
London
LHR
26
New York
JFK
London
LHR
300
London
LHR
New Delhi
DEL
127
Manchester
MAN
New York
JFK
104
Atlanta
ATL
London
LHR
29
London
LGW
Bridgetown
BGI
103
London
LHR
Atlanta
ATL
78
Bridgetown
BGI
Manchester
MAN
77
Manchester
MAN
Bridgetown
BGI
86
Las Vegas
LAS
Manchester
MAN
85
Manchester
MAN
Las Vegas
LAS
Top flight routes
Top airports served by Virgin Atlantic
- London Heathrow Airport (LHR)
- New York John F Kennedy Intl Airport (JFK)
- Manchester Airport (MAN)
- London Gatwick Airport (LGW)
- Orlando Airport (MCO)
- Los Angeles Airport (LAX)
- Boston Logan Intl Airport (BOS)
- Johannesburg OR Tambo Airport (JNB)
- Atlanta Hartsfield-Jackson Airport (ATL)
- San Francisco Airport (SFO)
- Las Vegas McCarran Airport (LAS)
- Bridgetown Grantley Adams Intl Airport (BGI)
- Miami Airport (MIA)
- Shanghai Pu Dong Airport (PVG)
- Lagos Murtala Muhammed Airport (LOS)
Virgin Atlantic contact information
- VS IATA code
- +1 800 821 5438 Call
- virginatlantic.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.