Traveller reviews
Overall rating
7.6
Good
Based on 694 reviews
Boarding
7.8
Comfort
7.2
Crew
8.2
Entertainment
7.6
Food
7.3
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Virgin Atlantic information
| IATA code | VS |
|---|---|
| Routes | 74 |
| Top route | New York John F Kennedy Intl to London Heathrow |
| Airports served | 30 |
| Top airport | London Heathrow |
Virgin Atlantic traveller reviews
Pros
""Great crew, good in-flight movies.""
(in 116 reviews)
"It was a great flight!"
(in 84 reviews)
"The flight attendants are excellent."
(in 83 reviews)
Cons
""Tiny, uncomfortable seats with warn cushions.""
(in 5 reviews)
"The entertainment system was not good."
(in 45 reviews)
"The seats are also only mediocre"
(in 61 reviews)
Recent reviews
Traveller rating
401
152
77
54
2
Find reviews that mention:
flight attendants
crew was great
great flight
food was good
entertainment system
seats were comfortable
great service
economy class
international flight
leg room
tv shows
uncomfortable seats
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10.0
Pros: Great service and comfortable ride excellent staff
Cons: Cannot expect better servicereview from
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4.6
Pros: People were friendly. Flight was comfortable.
Cons: Staff incorrectly assessed documents needed for visas, and told us we were incomplete and needed to return home. Instead of looking up policy, we were denied boarding mid-flight, missed a wedding, and had to spend three days in London instead of our destination. Also, we got bug bites during the flight that turned out to be from bed bugs, which followed us home and caused much frustration for months.review from
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9.2
Pros: Crew was excellent - friendly and helpful
Cons: Seats in economy too cramped - I paid extra for next seat up from basic economy which covered our baggage but, for some reason, not seats with more leg room.review from
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10.0
Pros: The crew was friendly, the food delicious, and the plane itself in highest quality and state-of-the-art.
review from
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5.3
Pros: Always helpful cabin staff and very efficient
Cons: Cery old aircraft ecenomy cramped (usually fly premium but it was an emergency )review from
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10.0
Pros: Being on time
Cons: Nothing you guys did great thank you so much.review from
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6.0
Pros: Comfortable seating, pleasant food and entertainment.
Cons: Not being charged $1200 for a ticket that I already bought, but had been voided with no notice. And Virgin Atlantic staff not friendly or helpful in any way with this situation.review from
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7.6
Pros: Crew are always top notch, free drinks are readily available and entertainment system is great.
Cons: The food portions and quality have definitely declined over the years sadly, as carriers cut costs no doubt.review from
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7.2
Pros: Boarding and crew great!
Cons: Seats extremely narrowreview from
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9.6
Pros: This is the way to fly long haul.
Cons: Frustration is it is impossible to sleep during the breakfast service, but this is a problem for all airlines and Virgin is better than most.review from
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10.0
Pros: Amazing
Cons: Nothing reallyreview from
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10.0
Pros: Amazing !
Cons: Nothing all good reallyreview from
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10.0
Pros: Crew were super friendly and helpful. Food was delicious, comfortable seats, great selection of entertainment.
Cons: Cheaper baggage ratesreview from
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6.3
Pros: I like that there are multiple bathrooms onboard.
Cons: The rows are so narrow between seats that your roll on suitcase will not fit. You have no elbow room in your seat. People who live in England are very rude and would not let those of us seated in front of them to deplane. Too bad there isn’t someway to make people wait their turn.review from
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9.0
Cons: Food wasn’t great and not a lot of it. London to Orlando was good. Connection was good.
review from
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9.6
Pros: I travelled on economy delight, flight was fully packed, yet it felt spacious and comfortable. Lightning was great. Food was yummy! And pilots gave us updates on air travel, and if there were any delays etc.
Cons: Nothing. Had a great trip!review from
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8.3
Pros: The crew was so kind and amazing. They definitely made our flight great!
Cons: The entertainment wasn’t working for most of the flight. We only got about an hour and a half of entertainmentreview from
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3.3
Pros: Nothing really, seems everyone is underwhelming in this market
Cons: Quality of food and servicereview from
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10.0
Pros: Water station!
review from
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9.3
Pros: The crew
Cons: The screenreview from
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8.0
Pros: Seats comfortable. Food was good.
review from
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10.0
Cons: Information on when we can check in on upcoming flights. Other airlines we have booked for flights will email us 24 hours prior to departure. Virgin Atlantic did not. I had to call and I was directed to their web site and was able to check in on line. Thanks
review from
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6.0
Cons: The service on Virgin Australia is quite poor. They are barely around. The seats are also only mediocre
review from
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10.0
Pros: It was a great flight!
Cons: nothing, pretty much perfect!review from
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8.0
Pros: Great crew, good in-flight movies. Good food.
Cons: Wifi connectivity was poor for most of the flight. Plane was very hot it was difficult to sleep.review from
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9.6
Pros: The staff were helpful. The entertainment had good variety. Adjustable head rest was useful.
Cons: The seat was a little lumpy. More leg room would always be appreciated.review from
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10.0
Pros: Amazing crew, excellent drinks and decent food. Very comfortable seat
Cons: Everything was greatreview from
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8.0
Cons: Food
review from
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10.0
Pros: Courteous and attentive crew from baggage check in thru baggage claim.
review from
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9.0
Pros: Seat was comfortable, good movies, etc
review from
Flight status
Virgin Atlantic route map
Top airports served by Virgin Atlantic
- London Heathrow Airport (LHR)
- New York John F Kennedy Intl Airport (JFK)
- Manchester Airport (MAN)
- Orlando Airport (MCO)
- Los Angeles Airport (LAX)
- Tel Aviv Ben Gurion Intl Airport (TLV)
- Atlanta Hartsfield-Jackson Airport (ATL)
- New Delhi Indira Gandhi Intl Airport (DEL)
- San Francisco Airport (SFO)
- Boston Logan Intl Airport (BOS)
- Miami Airport (MIA)
- Lagos Murtala Muhammed Airport (LOS)
- Mumbai Chhatrapati Shivaji Intl Airport (BOM)
- Hong Kong Intl Airport (HKG)
- Johannesburg OR Tambo Airport (JNB)
Virgin Atlantic contact information
- VS IATA code
- +44 (0) 7481 339184 Call
- virginatlantic.com Visit
Overview of Virgin Atlantic
With headquarters and main operating hubs in London, Virgin Atlantic focuses predominantly on long-haul transcontinental flights to North America, Africa, Asia and South America. They also use a secondary hub in Manchester to help manage the load of these services.
The airline is jointly owned by the Virgin Group, Air France-KLM and Delta Air Lines. As a benefit of the partnership with Delta Air Lines, Virgin Atlantic can make use of their hubs and facilities throughout the United States to provide better service to customers. A joint partnership is also in place with Air France-KLM. Codeshare agreements are in place with Singapore Airlines, Air China and Air New Zealand, among others.
You can choose between Economy, Premium and Upper Class (their version of Business Class). Premium passengers will be served a glass of champagne upon boarding, while amenity kits featuring beauty creams and aromatherapy sprays are supplied if you have a night-time flight. Enjoy a glass of wine from prominent suppliers Berry Bros & Rudd in Upper Class, along with hot and cold meals served on designer plates and cutlery. Upper Class is the only section with seats that fully recline to a flat bed.
Virgin Atlantic chooses to use exclusively Airbus and Boeing aircraft, with a fondness for wide-body planes that are capable of flying long distances. Models such as the Boeing 787 and Airbus A350 are some of the most common. A distinctive red tail emblazoned with the airline’s logo can be spotted from a distance. All of the aircraft have feminine names like Queen Of Hearts and Mamma Mia.
Virgin Atlantic Cancellation Policy
As the situation changes with coronavirus (COVID-19), Virgin Atlantic will continually update its policies accordingly. Please contact Virgin Atlantic directly for the latest information about cancellation fees. You can find the most up-to-date information on Virgin Atlantic policies here: Virgin Atlantic Travel Advisories & Policies
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.