Traveller reviews
Overall rating
8.1
Excellent
Based on 1,510 reviews
Boarding
8.2
Comfort
7.8
Crew
8.5
Entertainment
8.0
Food
7.8
Virgin Atlantic information
| IATA code | VS |
|---|---|
| Routes | 72 |
| Top route | New York John F Kennedy Intl to London Heathrow |
| Airports served | 30 |
| Top airport | London Heathrow |
Virgin Atlantic traveller reviews
Pros
"The movie choices were good."
(in 27 reviews)
"Comfort, service food and entertainment."
(in 163 reviews)
"Great crew, comfortable and smooth flight."
(in 145 reviews)
Cons
"Entertainment screens were of poor quality"
(in 4 reviews)
"Paid extra for my check in bag."
(in 4 reviews)
"Small 737 for a long international flight."
(in 8 reviews)
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
long flight
food was good
international flight
food and service
good entertainment
great flight
great service
crew was friendly
entertainment screen
seats in economy
paid extra
movies and tv
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3.6
Cons: Staff were unhelpful and ran out of many food items by the time we were served - meaning that there wasn’t anything available for us to eat as we don’t eat eggs. The check-in was stressful and staff were keen to help - unprofessional and unsatisfactory.
review from
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10.0
Courtesy
Pros: Although there were delays they kept us informed on a regular basis as to what to expect and seemed genuinely apologetic for any inconveniences. Boarding and deplaning were smooth and efficient. I really appreciated that there was no charge for checking a bag. I am certain that contributes to the ease of everyone getting on and off the plane. Our bags arrived at baggage claim about the same time we got there. I would definitely fly with Virgin Atlantic again.
review from
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8.6
Pros: Entertainment and helpful staff
Cons: Had worst seat on plane on outward because I didn't know I could pick a seat free of charge before online checkin This could be a lack of communication on Kayak/Last Minute.com as opposed to Virgin
review from
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9.0
Pros: Very friendly crew. The meals are good, nice variety. Hot food is hot.
Cons: Seats are not the most comfortable and sometimes the screen on the entertainment tv doesn't work that easily.
review from
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8.3
Pros: Very friendly crew. We boarded about an hour before so we were ready to go well before time.
Cons: The economy seats are not that comfortable and the screen for entertainment is sometimes difficult to use.
review from
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10.0
Pros: The crew looked after us well
Cons: It was all good
review from
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9.3
Pros: such a big difference in size of aircraft, very comfortable and great crew.
review from
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7.6
Pros: the crew was very polite and professional.
Cons: the aircraft is small and confined, only two toilets for the entire economy level passengers for a 6 hour flight. the online entertainment lacks variety and the food was okay.
review from
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10.0
Pros: Crew was very attentive...food selection was excellent
Cons: Nothing
review from
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9.0
Pros: The seats reclined at a good pitch and were very comfortable. The crew were friendly and service was good.
Cons: I understand that on the night flight, they were trying to keep the lights up for dinner service, but it prevented my toddler from being able to sleep and thus made for a difficult rest of the journey.
review from
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7.3
Pros: Speedy boarding and good locker space
Cons: Lack of room in seat especially with seat in front reclined.
review from
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6.3
Pros: Nice crew
Cons: Comfort. Seats were very uncomfortable with absolutely NO leg room. I fly a lot and this was one of the WORST leg room experiences I had.
review from
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5.0
Pros: Crew was generally nice and caring.
Cons: Of course coach seat was not super comfortable. And speaker and screen at my seat did not work.
review from
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9.6
Pros: Everything was easy
Cons: Business class seats are snug for big people compared to other airlines
review from
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9.3
Pros: Crew was great flight was comfortable however checking in bags and printing boarding pass was slow and also very unorganized
Cons: Checking in bags and printing boarding passes were long unorganized lines of people
review from
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4.6
Pros: Crew was nice
Cons: Screens have poor color quality Seat too small Legroom cut into by electronics box Row 45 next to bathroom and no windows
review from
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10.0
Cons: Overall, I am disappointed in Kayak for listing my round trip flight as KLM, when in actuality, only one short connection of this flight was actually KLM. My itinerary said KLM all over it, but in the fine print it said "operated by Delta." This is dishonest and misleading.
review from
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10.0
Pros: Virgin Atlantic is the best airline I’ve ever flown on internationally. The service is wonderful, from check in to inflight service. Everything went as planned. The food and drinks on board are free and they are an abundance of snacks, much more than we dreamed. The flight attendants are excellent
Cons: No. Keep up the good work!
review from
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10.0
Pros: Premium economy was perfect, smaller cabin with less people, great flight.
review from
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8.6
Pros: Crew was great!
Cons: The scone and roll were blah and dry - and so much bread in one meal!!! My seat charger didn’t work :(
review from
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7.0
Cons: Squishy space and very late flight unfortunately
review from
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7.6
Jhb to Lhr
Pros: Most of it was of a reasonable standard.
Cons: Plane was full
review from
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8.3
Pros: Great crew. Very kind and efficient.
Cons: American carriers seem to enjoy poor seat ergonomics.
review from
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10.0
Pros: Craig in first cabin flight crew was amazing. :))))
review from
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9.0
Pros: Loads of leg room compared with other flights (I'm 6' and my knees are usually embedded in the seat in front, but not this time!
Cons: USB socket on the entertainment on both flight out and return was broken.
review from
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10.0
Pros: Crew was super helpful and kind. Pesto pasta was the best airplane food I’ve ever had in coach.
review from
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10.0
Pros: Excellent airline
Cons: The business seats could have been wider. I have sat on business class other airlines and the seat was a bit wider but overall still great experience
review from
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10.0
Pros: Everything! From check-in all the way to the landing of the plane I was really satisfied! There were a couple crew members that really made the flight feel so at-home/friendly that one could not help but just smile and relax in the flight. Awesome job crew on Flight VA69!
Cons: I wish my partner and his family were with my parents and I on the flight to enjoy the experience we had as well.
review from
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5.6
Pros: There was one stewardess that really made the trip feel less "restricted" in the way she would greet, talk, serve, and just being what I always experienced good international flight staff to be. I wish I was able to get her name so I can praise the airlines for hiring such a great staff like her.
review from
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0.0
Cons: There was a medical issue and Virgin Atlantic refused to accept the ticket code - for any price - toward a new ticket. I paid for a new ticket and took another airline.
review from
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4.3
Cons: Seats were really old and outdated
review from
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8.0
Pros: The food was good. The lane was comfortable
Cons: The flight was nearly full, and the 767 is a large aircraft. I think it would be preferable if Virgin Atlantic would board the plane by zones, similar to other airlines.
review from
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10.0
Pros: The crew was amazing and effiecent. Had weather delays, bag got left, but got it the next day.
review from
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9.2
Pros: The crew were lovely and the seats were ok.
Cons: Not a lot to Improve on to Be fair
review from
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5.3
Pros: Crew was attentive.
Cons: Tiny, uncomfortable seats with warn cushions.
review from
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5.0
Pros: Crew was great. Flight was on time and crew helped the boarding process go smoothly. It was nice to get a beer or wine at no additional cost.
Cons: Seat was shockingly small, even for economy class. TV was poor quality.
review from
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8.6
Pros: Business class on the 737 is somewhat basic compared to Virgin Australia's A330, but you still get the same great service, and the food is terrific.
review from
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9.3
Pros: Karl was amazing! So helpful and sweet!
Cons: Having the crew tell the guy behind me to plug in his ear phones to watch the video in his phone, rather than me after 20 minutes of noise.
review from
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8.0
Pros: Comfortable seat. Great crew!
review from
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8.0
Pros: Amazing and helpful crew. Great seat.
review from
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7.0
Pros: Not crowded. Crew was good.
Cons: Not taking a bus to board the plane.
review from
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7.6
Cons: We were bussed to the plane, there were long dark hairs on my pillow, and they are generous with snacks at close intervals, but the food could be much better. The ideas are cute, but the actual food is pretty basic, which is disappointing for Virgin, who I hold in high regard. Or did.
review from
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8.3
Pros: The crew were all excellent
Cons: Dinner choice was poor. Starter was just a few salad leaves.
review from
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8.0
Pros: Crew were great! Neck cushions on chair aren’t adjustable and not comfortable.
review from
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6.3
Cons: My tv screen could not show the movies
review from
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8.3
Pros: The crew was very good and there was enough leg room.
Cons: The dinner option was underwhelming.
review from
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10.0
Pros: The crew on Virgin Atlantic was superb!
review from
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9.3
Pros: The crew where awesome and catered to every need and requirement.
Cons: need to have a slightly deeper seat pitch in premium economy to allow people out without having to wake each other up. Especially on night flights.
review from
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8.6
Pros: The crew were really nice and seemed to genuinely care about the passengers, were approachable and were very happy to chat with passengers and help them out.
Cons: The food options always seem to run out by the back of the plane and this time didn't match the menu they gave me at the start of the flight, not that I minded because the option I was given was pretty tasty.
review from
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8.6
Pros: The crew was outstanding and the good choices were excellent
Cons: The flight was late( not their fault) and there were several technical difficulties with the A/C and entertainment system
review from
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10.0
Pros: Comfy, nice crew, attentive.
Cons: Nowt
review from
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6.0
Pros: crew was nice
Cons: First time flying with a partner through Delta, so they stuck us on a Virgin Atlantic flight meaning I didn't get my free Delta check in bag (a fee of $60 each way) when I have gotten it every other flight I have ever taken with them. It was also 2 whole hours late in boarding.
review from
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6.3
Pros: It was empty so we were told we could move around in the empty seats
Cons: Food was basically carbs, carbs and more carbs (especially if vegetarian). Some diversity, please. Staff forgot requests on a couple of occasions (Economy Delight cabin).
review from
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10.0
Cons: Nothing
review from
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10.0
Pros: Excellent service!
review from
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6.6
Cons: Media screens are old and miscalibrated. Selection was decent. Food is probably average for the industry which to me is worse than fast food.
review from
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6.0
Cons: There is no entertainment, not really required on a short flight but nice when offered.
review from
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2.0
Cons: I cancelled this flight online, then I called to let them know I was getting emails, but that I had cancelled. For two days I received emails about delayed flights and now this.
review from
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9.0
Pros: The roomie seats, the USB port, and in flight entertainment
Cons: Child free section
review from
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10.0
Cons: More leg room
review from
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10.0
Courtesy
Pros: Although there were delays they kept us informed on a regular basis as to what to expect and seemed genuinely apologetic for any inconveniences. Boarding and deplaning were smooth and efficient. I really appreciated that there was no charge for checking a bag. I am certain that contributes to the ease of everyone getting on and off the plane. Our bags arrived at baggage claim about the same time we got there. I would definitely fly with Virgin Atlantic again.
review from
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8.6
Pros: Entertainment and helpful staff
Cons: Had worst seat on plane on outward because I didn't know I could pick a seat free of charge before online checkin This could be a lack of communication on Kayak/Last Minute.com as opposed to Virgin
review from
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9.0
Pros: Very friendly crew. The meals are good, nice variety. Hot food is hot.
Cons: Seats are not the most comfortable and sometimes the screen on the entertainment tv doesn't work that easily.
review from
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10.0
Pros: The crew looked after us well
Cons: It was all good
review from
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9.3
Pros: such a big difference in size of aircraft, very comfortable and great crew.
review from
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10.0
Pros: Crew was very attentive...food selection was excellent
Cons: Nothing
review from
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9.0
Pros: The seats reclined at a good pitch and were very comfortable. The crew were friendly and service was good.
Cons: I understand that on the night flight, they were trying to keep the lights up for dinner service, but it prevented my toddler from being able to sleep and thus made for a difficult rest of the journey.
review from
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9.6
Pros: Everything was easy
Cons: Business class seats are snug for big people compared to other airlines
review from
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9.3
Pros: Crew was great flight was comfortable however checking in bags and printing boarding pass was slow and also very unorganized
Cons: Checking in bags and printing boarding passes were long unorganized lines of people
review from
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10.0
Cons: Overall, I am disappointed in Kayak for listing my round trip flight as KLM, when in actuality, only one short connection of this flight was actually KLM. My itinerary said KLM all over it, but in the fine print it said "operated by Delta." This is dishonest and misleading.
review from
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10.0
Pros: Virgin Atlantic is the best airline I’ve ever flown on internationally. The service is wonderful, from check in to inflight service. Everything went as planned. The food and drinks on board are free and they are an abundance of snacks, much more than we dreamed. The flight attendants are excellent
Cons: No. Keep up the good work!
review from
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10.0
Pros: Premium economy was perfect, smaller cabin with less people, great flight.
review from
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8.6
Pros: Crew was great!
Cons: The scone and roll were blah and dry - and so much bread in one meal!!! My seat charger didn’t work :(
review from
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10.0
Pros: Craig in first cabin flight crew was amazing. :))))
review from
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9.0
Pros: Loads of leg room compared with other flights (I'm 6' and my knees are usually embedded in the seat in front, but not this time!
Cons: USB socket on the entertainment on both flight out and return was broken.
review from
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10.0
Pros: Crew was super helpful and kind. Pesto pasta was the best airplane food I’ve ever had in coach.
review from
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10.0
Pros: Excellent airline
Cons: The business seats could have been wider. I have sat on business class other airlines and the seat was a bit wider but overall still great experience
review from
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10.0
Pros: Everything! From check-in all the way to the landing of the plane I was really satisfied! There were a couple crew members that really made the flight feel so at-home/friendly that one could not help but just smile and relax in the flight. Awesome job crew on Flight VA69!
Cons: I wish my partner and his family were with my parents and I on the flight to enjoy the experience we had as well.
review from
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10.0
Pros: The crew was amazing and effiecent. Had weather delays, bag got left, but got it the next day.
review from
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9.2
Pros: The crew were lovely and the seats were ok.
Cons: Not a lot to Improve on to Be fair
review from
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8.6
Pros: Business class on the 737 is somewhat basic compared to Virgin Australia's A330, but you still get the same great service, and the food is terrific.
review from
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9.3
Pros: Karl was amazing! So helpful and sweet!
Cons: Having the crew tell the guy behind me to plug in his ear phones to watch the video in his phone, rather than me after 20 minutes of noise.
review from
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10.0
Pros: The crew on Virgin Atlantic was superb!
review from
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9.3
Pros: The crew where awesome and catered to every need and requirement.
Cons: need to have a slightly deeper seat pitch in premium economy to allow people out without having to wake each other up. Especially on night flights.
review from
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8.6
Pros: The crew were really nice and seemed to genuinely care about the passengers, were approachable and were very happy to chat with passengers and help them out.
Cons: The food options always seem to run out by the back of the plane and this time didn't match the menu they gave me at the start of the flight, not that I minded because the option I was given was pretty tasty.
review from
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8.6
Pros: The crew was outstanding and the good choices were excellent
Cons: The flight was late( not their fault) and there were several technical difficulties with the A/C and entertainment system
review from
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10.0
Pros: Comfy, nice crew, attentive.
Cons: Nowt
review from
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10.0
Cons: Nothing
review from
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10.0
Pros: Excellent service!
review from
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9.0
Pros: The roomie seats, the USB port, and in flight entertainment
Cons: Child free section
review from
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10.0
Cons: More leg room
review from
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8.3
Pros: Very friendly crew. We boarded about an hour before so we were ready to go well before time.
Cons: The economy seats are not that comfortable and the screen for entertainment is sometimes difficult to use.
review from
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7.6
Pros: the crew was very polite and professional.
Cons: the aircraft is small and confined, only two toilets for the entire economy level passengers for a 6 hour flight. the online entertainment lacks variety and the food was okay.
review from
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7.3
Pros: Speedy boarding and good locker space
Cons: Lack of room in seat especially with seat in front reclined.
review from
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7.0
Cons: Squishy space and very late flight unfortunately
review from
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7.6
Jhb to Lhr
Pros: Most of it was of a reasonable standard.
Cons: Plane was full
review from
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8.3
Pros: Great crew. Very kind and efficient.
Cons: American carriers seem to enjoy poor seat ergonomics.
review from
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8.0
Pros: The food was good. The lane was comfortable
Cons: The flight was nearly full, and the 767 is a large aircraft. I think it would be preferable if Virgin Atlantic would board the plane by zones, similar to other airlines.
review from
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8.0
Pros: Comfortable seat. Great crew!
review from
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8.0
Pros: Amazing and helpful crew. Great seat.
review from
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7.0
Pros: Not crowded. Crew was good.
Cons: Not taking a bus to board the plane.
review from
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7.6
Cons: We were bussed to the plane, there were long dark hairs on my pillow, and they are generous with snacks at close intervals, but the food could be much better. The ideas are cute, but the actual food is pretty basic, which is disappointing for Virgin, who I hold in high regard. Or did.
review from
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8.3
Pros: The crew were all excellent
Cons: Dinner choice was poor. Starter was just a few salad leaves.
review from
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8.0
Pros: Crew were great! Neck cushions on chair aren’t adjustable and not comfortable.
review from
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8.3
Pros: The crew was very good and there was enough leg room.
Cons: The dinner option was underwhelming.
review from
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6.6
Cons: Media screens are old and miscalibrated. Selection was decent. Food is probably average for the industry which to me is worse than fast food.
review from
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3.6
Cons: Staff were unhelpful and ran out of many food items by the time we were served - meaning that there wasn’t anything available for us to eat as we don’t eat eggs. The check-in was stressful and staff were keen to help - unprofessional and unsatisfactory.
review from
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6.3
Pros: Nice crew
Cons: Comfort. Seats were very uncomfortable with absolutely NO leg room. I fly a lot and this was one of the WORST leg room experiences I had.
review from
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5.0
Pros: Crew was generally nice and caring.
Cons: Of course coach seat was not super comfortable. And speaker and screen at my seat did not work.
review from
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4.6
Pros: Crew was nice
Cons: Screens have poor color quality Seat too small Legroom cut into by electronics box Row 45 next to bathroom and no windows
review from
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5.6
Pros: There was one stewardess that really made the trip feel less "restricted" in the way she would greet, talk, serve, and just being what I always experienced good international flight staff to be. I wish I was able to get her name so I can praise the airlines for hiring such a great staff like her.
review from
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0.0
Cons: There was a medical issue and Virgin Atlantic refused to accept the ticket code - for any price - toward a new ticket. I paid for a new ticket and took another airline.
review from
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4.3
Cons: Seats were really old and outdated
review from
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5.3
Pros: Crew was attentive.
Cons: Tiny, uncomfortable seats with warn cushions.
review from
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5.0
Pros: Crew was great. Flight was on time and crew helped the boarding process go smoothly. It was nice to get a beer or wine at no additional cost.
Cons: Seat was shockingly small, even for economy class. TV was poor quality.
review from
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6.3
Cons: My tv screen could not show the movies
review from
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6.0
Pros: crew was nice
Cons: First time flying with a partner through Delta, so they stuck us on a Virgin Atlantic flight meaning I didn't get my free Delta check in bag (a fee of $60 each way) when I have gotten it every other flight I have ever taken with them. It was also 2 whole hours late in boarding.
review from
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6.3
Pros: It was empty so we were told we could move around in the empty seats
Cons: Food was basically carbs, carbs and more carbs (especially if vegetarian). Some diversity, please. Staff forgot requests on a couple of occasions (Economy Delight cabin).
review from
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6.0
Cons: There is no entertainment, not really required on a short flight but nice when offered.
review from
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2.0
Cons: I cancelled this flight online, then I called to let them know I was getting emails, but that I had cancelled. For two days I received emails about delayed flights and now this.
review from
Flight status
Virgin Atlantic route map
Popular flight routes
Flight
Origin
Destination
Sun
Mon
Tue
Wed
Thu
Fri
Sat
S
M
T
W
T
F
S
158
Boston
BOS
London
LHR
301
New Delhi
DEL
London
LHR
15
London
LGW
Orlando
MCO
103
London
LHR
Atlanta
ATL
157
London
LHR
Boston
BOS
300
London
LHR
New Delhi
DEL
1
London
LHR
New York
EWR
206
London
LHR
Hong Kong
HKG
21
London
LHR
Washington
IAD
137
London
LHR
New York
JFK
449
London
LHR
Johannesburg
JNB
155
London
LHR
Las Vegas
LAS
23
London
LHR
Los Angeles
LAX
5
London
LHR
Miami
MIA
105
London
LHR
Seattle
SEA
127
Manchester
MAN
New York
JFK
251
Shanghai
PVG
London
LHR
454
Tel Aviv
TLV
London
LHR
19
London
LHR
San Francisco
SFO
75
Manchester
MAN
Orlando
MCO
104
Atlanta
ATL
London
LHR
110
Atlanta
ATL
Manchester
MAN
2
New York
EWR
London
LHR
207
Hong Kong
HKG
London
LHR
138
New York
JFK
London
LHR
450
Johannesburg
JNB
London
LHR
156
Las Vegas
LAS
London
LHR
24
Los Angeles
LAX
London
LHR
250
London
LHR
Shanghai
PVG
453
London
LHR
Tel Aviv
TLV
109
Manchester
MAN
Atlanta
ATL
16
Orlando
MCO
London
LGW
6
Miami
MIA
London
LHR
106
Seattle
SEA
London
LHR
20
San Francisco
SFO
London
LHR
29
London
LGW
Bridgetown
BGI
22
Washington
IAD
London
LHR
128
New York
JFK
Manchester
MAN
76
Orlando
MCO
Manchester
MAN
412
Lagos
LOS
London
LHR
30
Bridgetown
BGI
London
LGW
182
Los Angeles
LAX
Manchester
MAN
181
Manchester
MAN
Los Angeles
LAX
411
London
LHR
Lagos
LOS
33
London
LGW
St. John's
ANU
71
Glasgow
GLA
Orlando
MCO
72
Orlando
MCO
Glasgow
GLA
34
St. John's
ANU
London
LGW
85
Manchester
MAN
Las Vegas
LAS
78
Bridgetown
BGI
Manchester
MAN
90
St. George's
GND
Castries
UVF
89
London
LGW
Castries
UVF
77
Manchester
MAN
Bridgetown
BGI
89
Castries
UVF
St. George's
GND
90
Castries
UVF
London
LGW
64
Havana
HAV
London
LGW
86
Las Vegas
LAS
Manchester
MAN
63
London
LGW
Havana
HAV
98
Scarborough
TAB
Castries
UVF
97
Castries
UVF
Scarborough
TAB
Top flight routes
Top airports served by Virgin Atlantic
- London Heathrow Airport (LHR)
- New York John F Kennedy Intl Airport (JFK)
- Manchester Airport (MAN)
- Orlando Airport (MCO)
- London Gatwick Airport (LGW)
- Los Angeles Airport (LAX)
- Johannesburg OR Tambo Airport (JNB)
- Boston Logan Intl Airport (BOS)
- San Francisco Airport (SFO)
- Atlanta Hartsfield-Jackson Airport (ATL)
- Seattle/Tacoma Intl Airport (SEA)
- Las Vegas McCarran Airport (LAS)
- Miami Airport (MIA)
- Shanghai Pu Dong Airport (PVG)
- Tel Aviv Ben Gurion Intl Airport (TLV)
Virgin Atlantic contact information
- VS IATA code
- +44 (0) 7481 339184 Call
- virginatlantic.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.