Downtown Classy Old Matriarch
Old Guard hotel with lots of class and elegance right in the heart of Vancouver, walking distance to the seawall and cruise ship port. Great food, top hat service and ambiance.
Poor service, bad hardware, no room service after 11. When asked for whiskey glasses, they delivered glasses with dust....
Fabulous location downtown, Good room, food
I had to wait half an hour for taxi at 5am Sunday. Would think that a Fairmont hotel would have arrangements with taxi companies. Many people waiting and frustrated thinking they miay miss flights
Incredible Hotel Experience!
Probably one of the nicest Hotels we have ever stayed at, even better than the Copacabana Palace in Rio de Janeiro, Brazil. I would give this a 5 Star Rating
The staff were beyond friendly
Not the best hotel I've been in
The location was great!
I don't usualy write bad things about a hotel because i know the damage it can cost to the place. But this time, it was over my ability to not react. There were a few things. 1. It seems that we had bed bugs on our bed. We scratched ourselves like hell until we moved to the other bed that we had in our room. 2. At breakfast we chose the buffet, when we got to the cheese section it was all full of bugs flying around and on it. Add to that, the milk was spoiled. Thanks to the staff, we did not have to pay for our meals. 3. If you park your car in the hotels parking lot and use the machine, you'll have to pay "only" 44$ a day, but if you register through the hotel you will pay more than 60$ a day. 4. There were not much stuff at the loby, it took is about 15 minutes to check in!! 4. No free WiFi in the hotel... Any way, not returning, doesn't worth the money.
What you'd expect from this luxury brand
Grand. Our 6th floor (away from elevator) room very quiet. Concierge excellent.
Small bathroom. Toilet-sink-shower w/o space between. Avg sized rooms. Fitness center a bit below avg (equipment amount & range) for hotel size/status. Expensive.
The staff were very helpful. The location was within walking distance or very close to public transport of all the attractions we were interested in ie bc place for Playdome, science world and the imax
There was limited dining choice and what was available was rather expensive for families although the food was excellent; no vending machines and no lobby newsstand or similar where you could purchase snacks or beverages. There was a drug store fairly close or several food courts nearby as well as many restaurants within walking distance.
Great Service, lobby, and public areas but run dow
The service was impeccable from check in, to concierge, to bartender and wait staff. The lobby and public areas were beautiful as well. The room was large.
The room was really run down. The carpet was old, buckling, and had stains all over and the furniture has seen its best days long ago.
Way overpriced compared to service and how old and outdated the rooms are. The bathtub was peeling, the hot water would go away in the sink, you had to constantly regulate it. They don't tell you ahead of time the cost of parking, which was almost $50.00 a day, otherwise I would have looked for an alternative, they just hit you with a bill dropped in front of your room door on the last day of your stay so you don't yell at them at checkout.
Beautiful place to stay in a great location. Great people and they helped me get a refund from orbits.
The bed was not very comfortable - ended up with quite a bit of back pain afterwards. The pool needs some updates too.
The Fairmont Hotel Vancouver is the ideal address while in cosmopolitan Vancouver. Experience the best the city has to offer within minutes of our front doors. Vancouvers premiere landmark and is instantly recognizable by its copper roof and gargoyle sentinels.
Based on 9,370 reviews
Value for money
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