Traveller reviews
Overall rating
6.6
Good
Based on 188 reviews
Boarding
7.1
Comfort
6.3
Crew
7.4
Entertainment
5.1
Food
5.8
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Thai AirAsia information
| IATA code | FD |
|---|---|
| Routes | 176 |
| Top route | Bangkok Don Mueang Intl to Chiang Mai |
| Airports served | 66 |
| Top airport | Bangkok Don Mueang Intl |
Thai AirAsia traveller reviews
Pros
"Smooth flight and timely arrival"
(in 54 reviews)
""Comfortable seats, clean plane.""
(in 7 reviews)
Cons
"charge for checked bags"
(in 5 reviews)
"It is a budget airlines."
(in 10 reviews)
""Clean plane, air conditioning.""
(in 3 reviews)
Recent reviews
Traveller rating
13
1
4
4
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10.0
I really like air Asia. The flights are running very professionally and both of my flights this last time got in early. Planes were clean. The staff was very professional and helpful. I understand they were supposed to be a budget airline but they don’t act like they’re a budget airline.
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10.0
cheap and on time
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10.0
Quick boarding, on time . No hassle glight
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6.0
Landing to Hanoi in time Seat not reclining -Cabin design very dull
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10.0
Pros: Early arrival and on time departure
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5.2
Cons: They do not necessarily seat minor children with their parents. Much bigger fight to get them to seat families together, which should be standard practice in the age of COVID. Below average legroom. Much less than in America and elsewhere.
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9.0
Pros: crew followed covid-19 protocol very well
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5.0
Pros: Nothing
Cons: Staff must friendlyreview from
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2.0
Pros: Didn’t even get to go!
Cons: Them giving me a refundreview from
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9.5
Pros: Everything was very fast and efficient.
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6.0
Pros: Comfortable seats, clean plane. On time.
Cons: The crew just sat in the back. They practically did nothing. Recommend you offer pillows and blankets on night flights.review from
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7.5
Pros: The professionalism of the airline crew.
Cons: Taking off on time. It was a bumpy lift off and a bumpy landing. Other than that the flight was good.review from
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4.0
Pros: The flight was on time and efficient
Cons: The place was old and very dirty. There was no drink service.review from
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6.0
Pros: Crew did not do much
Cons: More service. Free waterreview from
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6.0
Cons: Boarding should improve. Other airports board Hot Seats first.
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2.0
Cons: It costs more to check a bag than it does to book a ticket, this airline is a rip off
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9.6
Pros: Fast and efficient.
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7.5
Pros: afforadable fares
Cons: cleaner cabin. There was visible stains on the floor in front of my seats and I'm supposed to put my bag there.review from
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9.0
Cons: Always the same problem - not enough leg room.
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2.3
Cons: Nothing is free. You must pay for everything INCLUDING a glass of water.
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4.3
Pros: Relatively inexpensive and on time.
Cons: Absolutely no customer support. No one to call or contact. In theory, they have a contact through Facebook but no one picks up. If you book through a major third party agency, you cannot log onto their system to make changes like add baggage. At the airport, they told me the only way to ask them is to come to the airport. How environmentally unfriendly and generally inconvenient. Especially in these days where such online services should be easy.review from
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3.6
Pros: Smiling srewardess
Cons: IF MY BAGGAGE WASNT LOSTreview from
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7.5
Cons: On time
review from
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2.0
Pros: Not much
Cons: The check in, the ticket agent the service at baggage window the fact they over charge me for baggage the attitude and unwillingness to help or answer questions will never fly this airline againreview from
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2.0
Cons: Better customer service, very rude ground and in flight staff
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5.5
Pros: It's a cheap flight and wasn't really suppose to nice and comfortable.
Cons: The delay was scary as I had a connecting flight. And they don't really communicate and let you know what's going on.review from
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7.0
Pros: The crew was eventually accommodating. I am pregnant and asked if I could stretch out on the empty row behind us. However, it was an emergency row and no, we weren't allowed. Eventually, they offered me a seat with an empty seat next to it. The other passenger in the row wasn't very happy with me sitting there. One of the stewards offered me the back row to stretch out. There was no one sitting there. I don't know why that wasn't one the first options. But I'm thankful that I was able to lay down and sleep.
Cons: The cabin is very crowded. No food or drinks are provided so be prepared to pay or bring your own.review from
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8.0
Cons: On time. Free internet in flight. Good value for a low cost airline.
review from
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3.0
Pros: Cool signage and ads. Quick on and off boarding process
Cons: Seats way too small and uncomfortable, no in flight entertainment or plugs, charged for basic drinks, cash only, Seats too close to one another, seat belt not made for American bodies, took off late. Basically the spirit airlines for East Asiareview from
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9.0
Pros: Flying from Phuket was so easy, check-in quick and straightforward. I had chosen not to reserve our seats, and this time that meant that we were in the very back row, so had the pleasure of those in front of us in our laps, with no chance of reclining our own seats. It was a short flight, so no real damage was done.
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Thai AirAsia FAQs
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How does KAYAK find such low prices on Thai AirAsia flights?
Flight status
Thai AirAsia route map
Top airports served by Thai AirAsia
- Bangkok Don Mueang Intl Airport (DMK)
- Chiang Mai Airport (CNX)
- Phuket City Airport (HKT)
- Hat Yai Airport (HDY)
- Krabi Airport (KBV)
- Khon Kaen Airport (KKC)
- Surat Thani Airport (URT)
- Bangkok Suvarnabhumi Airport (BKK)
- Singapore Changi Airport (SIN)
- Udon Thani Airport (UTH)
- Hong Kong Intl Airport (HKG)
- Chiang Rai Airport (CEI)
- Da Nang Airport (DAD)
- Nakhon Si Thammarat Airport (NST)
- Roi Et Airport (ROI)
Thai AirAsia contact information
- FD IATA code
- +66 2 515 9999 Call
- airasia.com Visit
Overview of Thai AirAsia
As Thai AirAsia is a joint venture from two companies that are located in Malaysia and Thailand, the airline primarily services flights within these countries. However, the company has expanded its list of international destinations, with choices now including locations such as Australia, Japan, Oman, China, and South Korea.
This company is not a part of an airline organization and does not have codeshare agreements with other companies, but it is connected to several other airlines. For example, the airline was founded in 2003 by AirAsia and Thailand's Asia Aviation and these two organizations have retained their ownership of the company.
Thai AirAsia has a fleet that contains over 60 planes and is composed entirely of Airbus. Out of the several different types of aircraft that are used, the Airbus A320-200 is the most common, as it fits up to 180 passengers and is best for medium-range voyages. For longer voyages, the company will commonly use the Airbus A320neo, a choice that fits 186 passengers and has an impressive fuel capacity.
With Thai AirAsia, passengers are able to choose from four travel classes, which are Low Fare, Value Pack, Premium Flex, and Premium Flatbed. While Low Fare will provide you with a complimentary carry-on, Value Pack comes with a free checked bag, a complimentary meal, and access to the airline’s exclusive lounge while you are waiting for your flight. If you select Premium Flex, you will be given priority boarding and check-in, while Premium Flatbed comes with a seat that turns into a bed, a duvet, and pillows.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.