Pros:The guy at the rental place was unbelievably helpful in getting us an automatic car at a different company nearby. He should get a raise.
Cons:This isn't really Hertz' fault, but they didn't have an automatic car available even though I booked 6 months in advance. The 3rd party company I booked through didn't pass any of my contact info on to Hertz, so they had no way to advise me of this until I arrived. Hertz probably should have been able to arrange for an automatic car in 6 months and the 3rd party should have passed on my info.