6.0 Good2 Apr 2022
Sales man soy the goverment is thebonly oye to oferta ensurance to cars, carryput to buy with they the opción to cover the renta, BAD operación, because in Costa Rica exists more ensurance companies
8.0 Excellent23 Mar 2022
Picking up was very easy! They had my reservation and drove me to their offsite location. The car was waiting for me, I signed some papers and was off! Flopping off was a nightmare, but it want their fault. The road was blocked in both directions, so there was literally no way of getting the car rental back to the rental place. We attempted from one direction and that was 100% impassible. To come at it from the other direction, we needed to go on a toll road and then make a U-turn. When we approached where the rental place should be, that section of the road was closed, too!! I had to park by the barricades (impeding traffic) and walk down the street to ask them what I should do. They told me I needed to move the construction barricades and drive the vehicle down the closed road. There was literally no way of getting to the drop off point without moving barricades. Luckily, we were very early for our flight, so we had time, but I was a little worried for a while, because I had no idea where to take the car.
10.0 Excellent25 Feb 2022
Great customer service and no issues with the reservation. The front desk gave us an overview of Costa Rican traffic laws and helped us select the best insurance. They even gave us some other travel tips we used throughout our vacation! Will definitely use them again!
2.0 Mediocre1 Jan 2022
They added an obligatory insurance that doubled the price!
3.9 Mediocre7 Sep 2021
I purchased car insurance when I booked the rental and upon arrival I was notified that the Allianz insurance I purchased is not valid in Costa Rica and I had to purchase insurance directly there which added an additional $225 to our rental. Kayak shouldn’t offer car insurance if it’s not accepted in that country.
5.6 Okay12 Mar 2020
When I arrived at the counter to pick up the car I was told purchasing the rental car's insurance was NOT optional, I had to purchase one of two plans, otherwise they would not rent the car to me. If the insurance was not optional, then it should have been shown in the original price of renting the car. A definite bait & switch which I didn't appreciate. $300 for the car, $250 for the insurance, kind of changes the value of the rental.
6.8 Good10 May 2018
You should give customers a head's up about Costa Rica's insurance polCar was nice, good on gas.If someone is renting from Costa Rica, you should tell them about the mandatory insurance purchase. My rental went from $63 to ~$400, by far my biggest expense this trip.
5.6 Okay15 Feb 2018
The final cost was 3 times the price I bookedNew car and easy drop offWhen I booked the car and chose Thrifty the price was 175. At the end it cost me 540 with all taxes fees etc. There was no way to get it for 175. I feel I was misled and will not recommend
10.0 Excellent18 Jan 2018
Thrifty Car RentalVery friendly service. Threw in a GPS for $5
3.2 Mediocre3 Jan 2018
MisleadingI had already bought insurance but was told it didn't work in Costa Rica and that I had to buy the insurance they provided. Nothing I said could change this. The insurance ended up doubling the price of the rental. I had also asked about the size of the SUV we were renting prior to arriving and was told it would hold 5 adults comfortably. Not hardly! Ended up having to pay an additional amount to have a somewhat larger SUV. Then on top of all that, they put a $950 deposit amount on my credit card making it unusable to me the rest of my trip. I have NEVER had a car rental company put that large of a deposit on my credit card. NEVER!! That pretty much wiped out my spending money as I only brought two credit cards with me for this trip. It really would have been nice to know all this additional expense before I arrived so I could have adequately planned.