Mediocre
3.0
Pros:
The staff were very friendly and accomodating. Check-in was sanitary and easy.
Cons:
There was a cockroach in my room and a previous guest's pubic hairs all over the bathroom and shower floor.
Mediocre
2.0
Cons:
What a rip-off. The first time I stayed here two weeks ago everything was fine, but what I had to experience today is the way how you loose customers. The lady at the reception couldn’t care less. I just wanted to stay 4 hours to get fresh and change clothes before my long-haul flight. I asked if they could maybe reduce the rate then. I’m not even gonna use the bed. And the answer was no, because I made the reservation via booking. If I would have requested the free cancellation via booking, the hotel would have to confirm it, what they could’ve done now. Booking wouldn’t have charged me a penny, if the hotel was agreeing. So I‘m paying over 100 USD for a 4 hour stay. Next time I’ll go to the holiday inn nearby, they have been much friendlier and helpful the last time I was there. The reception lady even ripped me off 5 USD for the laundry, which she could’ve been giving me without charge of she would‘ve been interested in keeping a customer after this whole farce. Don’t stay here if you care about service!!!!
Good
7.0
Pros:
Close to airport and car rentals.
Cons:
Everything is very simply. Breakfast is simplest.
Excellent
8.0
Pros:
As in my previous stay, all went well. The breakfast was good and they had no problem adding an extra night to the stay when the flight was cancelled. The location is a bit isolated, but normal for an airport hotel.
Cons:
The only thing that got me this time was the tag you put on the outside of the door when you leave. One side is red and the other side is green, but BOTH sides say "do not disturb." I was in a rush and did not read that, but placed the green side visible outside the door. The room was not cleaned, of course. Seems like an easy fix to me.
Excellent
8.0
Cons:
More food options
Excellent
9.0
Pros:
This is very much an "airport hotel." Very well positioned for an overnight stay on arrival or on departure. Very much also an American-style hotel. Basic, but well equipped. Breakfast was excellent. Staff were great and having a mini-snack bar in the lobby (for pay, of course) was a nice convenience. Shuttle from the airport worked perfectly well. Very well done overall.
Cons:
Not much to complain about, to be honest. I suppose the water pressure was maybe a little weak, but worked well enough.
Excellent
10.0
Pros:
Clean room, comfortable beds hot shower, great parking. Staffs are always friendly and helpful. Covid19 testing lab is only around a few minutes away. They send me results in less than 24 hours. Free shuttle to the airport SJO is absolutely plus. I go to Costa Rica a couple of times a year, park and fly is another super option if you have a car in Costa Rica. Special thanks to Allison for your kindness and help with information on the Covid19 testing near the hotel.
Excellent
10.0
Pros:
The hotel was perfect for us. We came in late at night and they helped us very fast to put all our luggage and even put a crib for the baby. The staff is very friendly and helpful. The hotel is very clean and beautiful.
Cons:
Nothing
Excellent
8.8
Pros:
Staff were great
Cons:
Air con didn't keep up to space of suite. So bit hot
Excellent
10.0
Pros:
Breakfast was very good. Very clean. Staff was friendly.
Cons:
Nothing.
Excellent
10.0
Pros:
Excellent service,the
Excellent
9.0
Pros:
Very close to the airport. Shuttle and shuttle driver were nice. Nice small gym. Did not use assuming pool. Breakfast very simple but included in the rate. Easy to catch Uber to everywhere in town. Internet was free and fast.
Cons:
Front desk ladies were a little rough to handle conversations. They keep recommended Denny next door for food, which I did not think they served good food.
Excellent
10.0
Pros:
No nonsense no hassles
Excellent
8.0
Pros:
Location near airport
Good
7.0
Pros:
Clean, good location
Cons:
We asked for quiet room and ended up by elevator that made noises each time it was used.
Good
7.0
Pros:
Close to airport
Cons:
Under remodeling and noises from jackhammer
Excellent
10.0
Excellent
10.0
Pros:
We love staying at the Hampton in San Jose. It's real close to the Airport and the service we received is above expectations. They answered all our questions we had . I would recommend this place over and over again. See you again next year.
Excellent
10.0
Pros:
Mattress, pillows, cleanliness, wifi, breakfast buffet, and friendly staff.
Cons:
Wished they sold wine in their store as they do beer.
Excellent
10.0
Pros:
easy check in and friendly staff. The breakfast is also very good and well prepared. Hats of to the cooking staff.
Cons:
nothing
Excellent
10.0
Pros:
Brand new room. Excellent breakfast. Friendly staff. Shuttle bus was easy to spot and the drivers were great. Highly recommended.
Excellent
10.0
Cons:
The noise of the construction
Excellent
10.0
Pros:
Late flight in, hotel was close to airport and easy to get to, has shuttles, room was clean hotel in great shape.
Excellent
10.0
Pros:
I can't say a single bad thing about this hotel. Clean, comfortable, convenient. From the front desk check in with smiles snd snacks, to check out with shuttle service to the airport was ALL good. We even got breakfast to go already packed for us since our plane left in the middle of the night. TV even had adequate english speaking channels. Short walk to Denney's. I wished I had booked the first part of my stay here as well.
Cons:
Nothing.
Excellent
10.0
Pros:
My husband stayed a couple of days before and left his computer there. The staff was kind enough to locate it and put it in the safe for us.
Excellent
8.0
Pros:
Great Staff!
Cons:
Beds were just ok. Not very comfortable.
Excellent
10.0
Pros:
Very helpful staff. Proximity to the airport and airport shuttle were great!
Cons:
The sheets on the bed were gritty, as if there was sand in them.
Okay
5.0
Pros:
location, shuttle service, price
Cons:
there was a charge and a form to fill out to have a guest in my room. the front desk was extremely busy and this was a huge inconvenience and ridiculous.
Excellent
8.0
Pros:
Location
Good
6.8
Cons:
Rooms we're smelly, room carpet and bathroom floor sticky Restroom exhaust fan did not work. Las Year Ibstayed here and had the same experience.
Excellent
10.0
Pros:
Convenient for flying in and out of airport. comfortable room and beds.
Excellent
10.0
Pros:
The swimming pool and lounge area. coffee in the lobby along with apples
Cons:
jets flying overhead - unavoidable result of being convenient to the airport
Excellent
10.0
Pros:
Wonderful place to stay! Staff was helpful, friendly and professional. Hotel was very clean, and the room met all of our expectations. Shuttle service to the airport was fantastic. The driver was friendly and helpful with our bags and such. Great place to stay!
Excellent
10.0
Pros:
It was clean and comfortable. Convenient to the airport with shuttle. Nearby restaurants, too.
Good
7.7
Pros:
The hotel was convenient to the airport, with great staff and a good breakfast. The room was neat and tidy.
Cons:
However, the shower needed an update and shower head didn't work properly,
Good
6.5
Pros:
Room was comfortable, little convenience mart was great, and free shuttle service to the airport was very helpful.
Cons:
Staff member checking me out in the morning was extremely rude, and did not treat me like a guest. She then proceeded to treat the male guest behind me with actual etiquette ~ not sure why it's that difficult to remain consistently polite.