Car rental companies that offer shuttle or pick-up services from San José Tobias Bolanos Intl airport to off-airport locations include Economy Rent a Car, and NU Car.
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Cons:Worst value. Clearly has no concept of customer service or friendliness. Exceedingly overpriced.
8.0 Very Good
Pros:The staff was friendly and knowledgeable.
Cons:The price of the insurance is three times the price of the rental. Very different from the US and Canada. I found it quite absurd. I still haven't received the safety deposit!!
Cons:Get insurance before you get down there
Pros:The staff was helpful and friendly enough...pick up took a while but drop off was quick and easy (few customers probably due to coronavirus).
Cons:If there were more prominent statements when we made the reservation online about MANDATORY liability insurance from CR government... and there would be a $950 damage deposit put on my credit card...this despite having purchased insurance covering any damage to vehicle when I made the reservation.
8.0 Very Good
Pros:Staff was helpful!
Cons:Insurance is expensive but nor sure how it would compare to other rental car agencies in CR. We had no problems
Pros:Nothing. Although I made a reservation in December, Economy was unable to fulfill my reservation.
Cons:They could have given me the car I booked months in advance, or at the very least have had the courtesy to not charge my credit card after not giving me a vehicle.
Pros:Guys at the office were great
Cons:Radio not working!! Insurance purchased from Alianz not relevant (had to cancel)
Pros:We were happy with the service and the vehicle in general was good. We did find our vehicle a bit squeaky and the shocks could have been replaced. Having seen the roads though, we understand why the vehicle was in the condition it was. The service was great and he took pity on us when he realized we weren't expecting the extra $800 in insurance and he threw in a GPS, which was a total life saver.
Cons:Please be aware that the cost of the vehicle rental does NOT include the insurance. The rental was estimated at $150 but when we got there, the mandatory insurance coverage took the total cost to $920 CAD. We had read about this, but we thought the credit card insurance covered it. With all the information printed out and in hand, we realized no cards will cover third party liability - which is mandatory there. The options were to put thousands down as a deposit and pay for any / some damages, or get full coverage for MUCH more per day. Please keep this in mind when booking a vehicle. And a 4 wheel drive is an absolute must if you want to drive any of the 'roads' in hard to reach but beautiful places.
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