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Delayed three hours

Cons: They take blankets away too soon so u freeze. Three hour delay and they only give u a voucher to buy a cup of coffee

I will never use kayak again.

Pros: Nothing

Cons: Tried THREE hours to get a phone picked up to cancel my flight the day before this scheduled flight. My friends booked with Expedia the exact itinerary and were able to reach a human and we're told that SAS always reimburses for cancellations. I finally emailed vayamas/kayak to cancel and 5 days later received a reply that there was no cancellation refund. Apparently Kayak provides a no communication/no refund policy. My travel companion had the opposite experience with Expedia.

Pros: Service on the plane was good. The airplane was on time.

Cons: From the time we reached the airport until we got to the gate was 90 minutes. SAS systems for checking baggage by machine sucks. My wife's number on the booking reference didn't work in the machine Thus we waited in line for 20 minutes to get a boarding pass, but didn't get the baggage tags for her luggage. Another line. SAS overall sucks.

Pros: Quick flight

Cons: 1 hour delays and 70 euro bag fee

Cons: The agent at the gate misled me into thinking there would be no fee associated with a checked bag. When it turned out there was, I was told it was too late.

Hot and cramped flight

Pros: Flight attendants kind and helpful. Boarding from both sides of the aircraft made it easier to get situated.

Cons: Full Flight was very hot and cramped. not sure if the AC was broken, but no effort was made to cool the cabin despite my requests. This made for a very sweaty, uncomfortable flight