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Pros: See previous note about lost bag.

Cons: See previous note about lost bag.

Pros: First time on SAS in many years. Service was lower than average. Will fly with other carriers on my next Euro trip.

Cons: Flight left Boston 1.5 hours late. I barely made my connecting flight but my checked bag did not. SAS outsources to GBS to handle missing bags. They promised 24 hours to deiiver to my hotel, but took 3 days. No one answers their phone. Terrible experience.

Pros: Nothing.

Cons: Please see statement from SFO-> CPH flight.

Pros: My first part of the flight, from SFO to CPH, was good. It was the second part that was terrible.

Cons: SAS never emailed the second boarding ticket and there was no agent at the gate to help me print one. I paid $20 days in advance for a front aisle seat (6E), but was boarded last (group H) and had to put my carry-on in aisle 26. The stewardess was very rude and seemed racist towards me.

Cons: SAS support and communication during the Copenhagen baggage handler strike, which cost us our connection and the family funeral in Scotland, which was the whole point, was abysmal.

Cons: frankfurt airport security is a nightmare

Pros: The onboarding process was awesome! The rest was mediocre at best. The cabin was friendly but not helpful. They had weird policies which we have never heard or seen elswhere. The flight had huge screens that won't turn off, it was freezing cold and the crew had no idea how to help.

Cons: More knowledgeable crew and maybe more crew members, as there were too few and the service took more than 2 hours to complete. Never seen that happen on a 7 hour flight.

Pros: Crew was very pleasant.

Cons: There were no announcements at all about the delays! It was confusing and poor service.

Pros: The SAS flight was fine. My dissatisfaction was with the company that booked my ticket which I found through a Kayak search. When booking, there was no information about luggage and I ended up paying for it at the airport. This should clearly be declared in the online booking process.

Cons: Multiple delays. Need to offer back up flights and hold connections for delayed flights.

Pros: Nothing.

Cons: Checked bags left behind, no food, no drink.

Cons: Requested a window seat, got a middle seat. No food, ither than coffee or tea had to pay for everything. Late departure, nearly missed my connecting flight.

Pros: The flight went by fast.

Cons: They should have provided some goodies to eat. Due to people that needed something to eat. For example, my mother being diabetic and I was telling them to please provide something. Event then, nothing was done :( .

Pros: na

Cons: The airplane crew was rude. They could have been more nicer regarding food. My mother is diabetic and I asked the lady to get her a small sandwich or something so she can take her meds and plus her sugar levels where getting low. And the lady on her side was really rude and said NO.