Traveller reviews
Overall rating
7.3
Good
Based on 16 reviews
Boarding
7.3
Comfort
6.7
Crew
7.6
Entertainment
7.5
Food
7.3
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Travellers
18+
1 adult (age 18-64) selected
over 18
0 students (age over 18) selected
12-17
0 youths (age 12-17) selected
2-11
0 children (age 2-11) selected
under 2
0 seat infants (below age 2) selected
under 2
0 lap infants (below age 2) selected
Economy
Royal Brunei Airlines information
| IATA code | BI |
|---|---|
| Routes | 46 |
| Top route | Kota Kinabalu to Bandar Seri Begawan Brunei Intl |
| Airports served | 23 |
| Top airport | Bandar Seri Begawan Brunei Intl |
Recent reviews
Traveller rating
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1
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4.0
Either the PA system of Brunei International Airport is of poor quality, or the staff making the announcement was not clear is reading the announcement. The staff at the gate also did not further announce to the passengers with regards to the rows for boarding. On board, the crew was of little to nil help. The only times they were around were during takeoff, "distributing" food and landing. And even during those times they were just there to get "their" job done with little to nil interest to "serve" the customers/passengers. They did not request the passenger in front of us to put his seat up during takeoff, they did not request the passengers to put their seat up during mealtime. The capability of the crew has dropped significantly in comparison to the old times. The crew is in need of better training.
Reviewed Jul 2023review from
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9.6
Pros: Portion of the food
Cons: More food for long flightReviewed Aug 2019review from
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10.0
Pros: All was good service, seating comfort and food..
Cons: Entertainment content can be more popular in terms of film and television programsReviewed Jul 2019review from
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9.3
Pros: Everything was as expected. .sevice, food and seating was good not cramped. .
Cons: The seats can be a tadd hard after 14 hours.entertainment is good enough although film and other programs could be better served if if the content was more popular ..Reviewed Jul 2019review from
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7.3
Pros: Crew was friendly and efficient. Entertainment was good though do expect some random editing and bit blocked out. Seat width was fine had lots of leg room.
Cons: Food was very average - fine just nothing very interesting. Snacks were available. Seat was hard.Reviewed Mar 2019review from
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9.3
Pros: seats and airplane are in superior state
Cons: the food and boardingReviewed Feb 2019review from
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10.0
Pros: Yes indeed. Polite and listening.
Cons: Snacks at the beginning, dessert, and inflight duty free.Reviewed Feb 2019review from
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6.0
Pros: The crew were very good and attentive.
Cons: Although the film choice was ok, the more recent releases were absent. The cabin was uncomfortable with too much chilly air being circulated. Blanket over the shoulders was the order of the day.Reviewed Feb 2019review from
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10.0
Flight attending charactor
Pros: They are friendly and able to be approach when we have
Cons: The flight was new.Reviewed Dec 2018review from
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6.6
Tiny Legroom
Pros: Service, food served.
Cons: Economy class legroom is too tight and not comfortable.Reviewed Nov 2018review from
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7.3
Regarding E-Ticket
Pros: I Like The Flight is On Time
Cons: Don’t really like because I had booked RB from kayak and they never give any e-ticket number nor booked number and made me cannot check in online and need to wait for almost 30mins just to get the check in, Hope when you have a corporate with another online company please let them provide any e-ticket number or booking reference number, thanksReviewed Nov 2018review from
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10.0
AMAZING CREW!
Pros: Flight attendants were fantastic and thoughtful. It was a lovely flight. Great entertainment options, good food, overall a super pleasant flight!Reviewed Nov 2018review from
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9.0
Wonderful!
Pros: Boarding time was fast, very efficient, food was excellent - much better than the previous flight! Great entertainmentReviewed Nov 2018review from
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2.0
Off load
Cons: ImmigrationReviewed Oct 2018review from
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2.0
Off load
Cons: ImmigrationReviewed Oct 2018review from
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4.6
Cons: Change to HiFly plane - noticeable difference in most aspects
Reviewed Oct 2018review from
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9.0
Pros: Very nice flight and very comfortable with extra leg room
Reviewed Jul 2018review from
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6.0
Was in business cabin, feels basic
Pros: No problem
Cons: Service can b warmerReviewed Jul 2018review from
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6.0
Ok
Pros: No problem
Cons: Service can b warmer Practically no entertainment, just a common screenReviewed Jul 2018review from
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5.6
Ok
Pros: Crew were ok
Cons: Delayed Not enough blanket Seat angle too upright, not comfortableReviewed Jul 2018review from
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6.6
Cons: They ran out of 1of the choices of the meal and I was forced to take the remaining meal which was fish cakes, which I don’t eat. There should be enough food to cater for passengers and regular snacks on board.
Reviewed Jun 2018review from
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10.0
My first flight with Royal Brunei
Pros: Their Dreamliner plane is spacious, well fitted, not cramped.
Cons: Unable to listen to movies with their headphones - too much staticReviewed Apr 2018review from
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2.0
Super-delayed flight!
Pros: None....RBA shld give everyone a free voucher. Flight is supposed to arrive at 23:30. We landed 02:15. And they let people starved serving the snacks an hour late as promised. Then passengers were moved from one gate to another. It was inhumane and no explanations at all about the delay.Reviewed Apr 2018review from
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10.0
Comfort
Pros: Comfortable seats
Cons: Can improve food.Reviewed Mar 2018review from
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8.0
Pros: Entertainment is very up to date Crew striving to help Nice all in all
Cons: Boarding usually lateReviewed Mar 2018review from
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9.3
nice trip
Pros: legroom good despite A320 being much inferior to B387 Found an aisle seat helpful to older passenger flight on time cabin crew friendly and efficient selected fish meal.bangus..very good did not miss alcohol captain spoke normal English happy with travellers prayer good airbridge on arrival with nearby toilets pleasant arrival procedure for overnight stay
Cons: A 320 necessarily lowers the quality compared with dreamliner eg access to toilets and aisle width and entertainment system at manila the`woman at checkout spoke very poor english so had to repeat several times... and she expressed doubt about any seat vacant as`i was late in the queue.. she resolved this by passing me to her supervisor no other problemsReviewed Mar 2018review from
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9.3
Excellent
Pros: Friendly crew, always available and happy to help
Cons: Boarding was lateReviewed Feb 2018review from
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9.3
Love your airline
Pros: Love the 787. Best windows best toilets, 3by 3 seating. Love daytime travel. Am senior and given bes t possible aisle seat. Friendly check in a t Melbourne. Super cabin crew all smiling and keen to assist...all very smart dress.Good movie selection on average screen. Good service pillows blankets. Above average lunch with quality beef. Good follwup refreshments. Good air quality. Good use of shaded window effect.Liked
Cons: Worst was slow moving line at Melbourne. Not enough check ins. Missed the tail and fuselage cameras on 780 and 750. Seat covers look cheap and worn. Coffee and orange flavour not best. Screens not best eg Cathay and Qatar. Women cabin crew good to dress islamic but too restrictive. No t easy th o hear captain messages. Seat design only average. Bandar airport ver y beautiful but need better restaurant.Reviewed Feb 2018review from
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7.0
Big squeeze on cheap plane
Pros: Super crew. Boarding full plane very efficient. Airbus A320 inadequte to serve great meal to full plane. Gangway too narrow. Big struggle for cabin crew. Captain message hrd to hear. On time. Good landing. Entertainment bad flip down screens not good enough.
Cons: See above. Aircraft not ok for busy sector. Eg A330 requiredReviewed Feb 2018review from
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6.0
Cons: airplane is a little bit old.
Reviewed Feb 2018review from
Royal Brunei Airlines FAQs
Where does Royal Brunei Airlines fly to?
Royal Brunei Airlines offers direct flights to 23 cities in 16 different countries. Bandar Seri Begawan, Singapore, and Kota Kinabalu are the most popular cities covered by Royal Brunei Airlines.
What is Royal Brunei Airlines’ primary hub?
Royal Brunei Airlines concentrates most of its flight operations in Bandar Seri Begawan.
How does KAYAK find such low prices on Royal Brunei Airlines flights?
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Royal Brunei Airlines.
Flight status
Royal Brunei Airlines route map
Top airports served by Royal Brunei Airlines
- Bandar Seri Begawan Brunei Intl Airport (BWN)
- Kuala Lumpur Intl Airport (KUL)
- Singapore Changi Airport (SIN)
- Kota Kinabalu Airport (BKI)
- Dubai Intl Airport (DXB)
- Melbourne Airport (MEL)
- Manila Ninoy Aquino Intl Airport (MNL)
- Jakarta Soekarno-Hatta Intl Airport (CGK)
- Tokyo Narita Airport (NRT)
- Surabaya Juanda Airport (SUB)
- Bangkok Suvarnabhumi Airport (BKK)
- Hong Kong Intl Airport (HKG)
- London Heathrow Airport (LHR)
- Taipei City Taiwan Taoyuan Intl Airport (TPE)
- Incheon Intl Airport (ICN)
Royal Brunei Airlines contact information
- BI IATA code
- +64 9 977 2209 Call
- flyroyalbrunei.com Visit
Overview of Royal Brunei Airlines
Royal Brunei Airlines offers a range of international flights out of its hub in Bandar Seri Begawan. Services are available to more than 12 countries spanning across Asia, Europe, the Middle East and Australia. A close partnership is held with China, offering approximately 8 separate destinations. It is recognized as the official flag carrier of Brunei and is solely owned by the government. RB Link operates as a subsidiary of the carrier, focusing on regional flights to both Indonesia and Malaysia.
A mix of Airbus and Boeing aircraft make up the airline’s fleet, with a preference for long-distance jets that can facilitate transcontinental routes. Models such as the Airbus A320 and Boeing 787 are regularly flown. The aircraft are decorated with a minimal yellow tail, while a special remark is emblazoned on one A320, which celebrates Hassanal Bolkiah receiving a golden jubilee.
Passengers can choose between Economy and Business Class when flying with Royal Brunei Airlines. In the upgraded section, you’ll find a padded seat that reclines to a completely flat bed. Business Class toilets also feature bidets. Alcoholic beverages are not served onboard due to the airline’s Muslim policies; however, customers are allowed to bring their own alcohol to consume on the flight.
While it is not part of an airline alliance, Royal Brunei Airlines holds codeshare agreements with several major global carriers. Among the list is Turkish Airlines, China Airlines, KLM Royal Dutch Airlines, and Korean Air. Through these partnerships they are able to provide more connected services and offer a greater network throughout Europe and Asia.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.