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Hotels near Greater Rochester Airport

Hotels near Greater Rochester Airport

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Greater Rochester Intl (ROC) - Rochester, NY, United States
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Best hotels near Greater Rochester Airport

Cleanliness
8.9
Comfort
8.8
Location
9.1
Services
8.9
Staff
9.2
Overall 8.8 Excellent
Based on 127 reviews
Cleanliness
8.9
Comfort
8.8
Location
9.1
Services
8.9
Staff
9.2
Cleanliness
8.7
Comfort
8.7
Location
9.2
Services
9.0
Staff
9.2
Cleanliness
9.4
Comfort
8.8
Location
9.2
Services
9.0
Staff
9.4
Cleanliness
9.1
Comfort
9.3
Location
9.4
Services
8.8
Staff
9.0
Cleanliness
9.4
Comfort
9.2
Location
8.1
Services
8.3
Staff
9.4
Cleanliness
8.6
Comfort
8.6
Location
8.9
Services
7.8
Staff
9.4

Excellent 8.0
Pros: beds were good
Cons: bathroom could have been cleaner sofa was worn
Excellent 9.0
Pros: The staff were very nice and welcoming, they even treated my dog super nice. The location of the hotel is great, right next to 390. Even though they did not have a breakfast buffet, the breakfast items they provided were just fine. The room was a nice size and the bed was very comfortable. The air worked great and so did the wifi.
Cons: Nothing
Okay 5.0
Pros: Location
Cons: Found food in the microwave. And juice box open in a drawer.
Excellent 10.0
Pros: Didn't have. breakfast
Cons: None
Excellent 10.0
Pros: The staff was friendly and cheerful! The facility was so clean! I loved every minute of my anniversary night away.
Cons: I loved everything!
Excellent 9.0
Cons: No safe in room
Excellent 10.0
Pros: Professional and courtesy staff. It's nice to talk to someone who respects you as a person.
Cons: No
Excellent 10.0
Pros: Rooms were extremely clean and staff was amazing !
Excellent 9.0
Pros: Great clean room with nice staff. The breakfast was more than enough.
Cons: Na
Excellent 10.0
Pros: This hotel exceeded my expectations; staff was great, room spacious, location very convenient! Fresh fruit & oatmeal are vegan breakfast options. I will definitely be coming back!
Cons: There was nothing I did not like; these are merely suggestions. I would add almond milk as an option for coffee/breakfast. And it is very easy and inexpensive to use a vegan waffle mix. Everyone who eats eggs will love it and vegans could enjoy as well!
Good 7.0
Pros: Staff are friendly, and do try their best. The rooms are large and the elevators fast. Parking is ample and it is located conviently near other amenities. Excellent aromatic soaps/ provided paper towels/ dish soap for kitchen
Cons: The hotel pool was cold despite being advertised as heated. The breakfast options are limited, but what they have they continue to restock quickly. The sofa bed had stains on it that could have been better cleaned.
Good 7.0
Pros: The location to everything and the home style of the room.
Cons: There was a problem with youngsters running through the hallways and the noise was very load. Also, some of the actions by these youngsters was well not tasteful. My sister tried to call the front desk to complain, rang for 5 minutes no answer.
Excellent 10.0
Pros: The hotel overall was cozy
Cons: When you call for extra items like towels they make you come to the front desk to get them.
Excellent 10.0
Pros: This is a newer hotel and it shows that it was designed that way. Great plush carpet and the rooms were mini suites with plenty of room.
Excellent 10.0
Pros: Clean and well kept. Staff was responsive to complaints.
Cons: Being a long term hotel, some of the longer term residents had zero problem smoking weed in their room. Not an issue until it comes under the door to your room where kids are sleeping.
Excellent 10.0
Pros: The morning breakfast was excellent and the suite was large enough for a family of 5 and a dog.
Cons: They are still remodeling and finding the enterance was a little tricky.
Residence Inn by Marriott Rochester Henrietta - Rochester
Rated no. 1
8.8
Excellent 8.8
Based on 127 reviews
Details
Reviews

Cleanliness
9.1
Comfort
9.1
Facilities
9.0
Location
9.3
Overall
8.0
Overall 8.6 Excellent
Based on 216 reviews
Cleanliness
9.1
Comfort
9.1
Facilities
9.0
Location
9.3
Overall
8.0
Cleanliness
9.1
Comfort
9.1
Location
9.4
Services
9.0
Staff
9.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
8.0
Cleanliness
9.3
Comfort
9.0
Location
9.3
Services
8.8
Staff
9.1
Cleanliness
8.2
Comfort
8.5
Location
8.5
Services
8.3
Staff
8.0
Cleanliness
9.4
Comfort
9.6
Facilities
8.0
Location
9.4
Overall
8.0
Cleanliness
8.6
Comfort
8.6
Location
8.7
Services
8.5
Staff
8.4

Excellent 8.0
Pros: Close to Strong Hospital for our sons brain surgery
Good 6.0
Pros: Was disappointed no complimentary breakfast, no food on site Sunday/ Monday. Felt like Hotel is taking advantage of pandemic to reduce services compared to facilities nearby which were more tourist friendly
Cons: Every time we turned in the bed sounded like a dog barking! Beds probably need upgrading. Bathroom lighting could be improved. 2 complimentary waters was stingy! have stayed in Hilton's where there was free water daily.
Mediocre 3.0
Cons: It was a fine stay until we have natural light the next morning. There was a blood stain on the sheet, and the back of the TV cabinet had not been vacuumed for at least a year, judging from the trash accumulated there. We reported the situation and the manager never called or emailed.
Excellent 10.0
Pros: Room was clean and comfortable. Amazing.
Cons: N/A
Excellent 10.0
Pros: Everything was perfect as always
Cons: No I loved everything bout the hotel
Excellent 10.0
Pros: The staff is awesome n the hotel is excellent
Cons: Everything was perfect
Excellent 10.0
Pros: The front desk lady was awesome
Cons: No everything was perfect
Poor 1.0
Pros: It is close to URMC otherwise it has no perks or advantages. Stuff has no courtesy.
Cons: Staff has zero courtesy and disappointed every time I arrived. No one is at the front desk ever and when you finally find a staff there is no apology.
Poor 1.0
Pros: There is nothing special about this hotel. Staff is very rude and have no courtesy. There is absolutely no reason why you should $---/night.
Cons: Hated its
Poor 1.0
Pros: Only restaurant
Cons: Wifi, staff, coffee maker, Low customer service
Excellent 10.0
Pros: Clean, quiet and close to where I needed to be. Very pleased.
Cons: No
Excellent 9.0
Pros: Fresh and new
Cons: $--- / $--- per night? only for a hotel in NYC or Paris???
Excellent 10.0
Pros: Proximity to scheduled activities.
Cons: No.
Excellent 10.0
Pros: The pool and fitness room.
Excellent 10.0
Pros: Location, friendliness of staff, cleaniness of rooms each day, awesome cleaning staff, so polite and accommodating. Front desk was awesome!
Cons: When I asked for a late check out, the staff forgot to remind me that the room locks automatically reset at 12:00. We were locked out of our room for a minute, but it was handled expediously.
Poor 1.0
Pros: The room decor.
Cons: The walls are very thin, noise level from the outside horrible. Safety concerns from non guests. I feared for my safety leaving the hotel.
Excellent 8.8
Pros: Location in college town, cleanliness, facilities (good laundry- you can treat your college student to a couple of loads done by mom), flexibility- they were nice about late check out.
Cons: A little expensive-- cheaper to stay a couple of exits down the road in Marriott courtyard Brighton. I thought it was worth the extra $ though. Also, fitness room is a little dark and deserted
Excellent 9.7
Cons: Thin walls
Hilton Garden Inn Rochester/University & Medical Center - Rochester
Rated no. 2
8.6
Excellent 8.6
Based on 216 reviews
Details
Reviews

Cleanliness
8.9
Comfort
9.0
Facilities
9.6
Location
8.9
Overall
9.3
Overall 8.5 Excellent
Based on 432 reviews
Cleanliness
8.9
Comfort
9.0
Facilities
9.6
Location
8.9
Overall
9.3
Cleanliness
6.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.8
Comfort
8.9
Location
8.8
Services
8.7
Staff
8.8
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
9.0
Overall
9.0
Cleanliness
9.2
Comfort
9.3
Location
9.2
Services
9.0
Staff
8.9
Cleanliness
8.4
Comfort
8.9
Location
9.2
Services
8.8
Staff
8.4
Cleanliness
9.0
Comfort
9.1
Facilities
10.0
Location
8.8
Overall
9.3
Cleanliness
8.8
Comfort
9.0
Location
8.7
Services
8.8
Staff
9.1

Excellent 10.0
Pros: This was the second time my husband & I stayed there. We love the location & the staff is awesome!
Cons: I liked everything.
Good 7.0
Pros: Proximity to where I needed to go for my visit
Cons: Location of the hotel was not worth the cost. Hotels in the “downtown” area weren’t as pricey and had a better location surrounding the hotels
Excellent 10.0
Pros: The was great I like cleanness of the hotel
Cons: There was Nothing I didn't like I would of like for the swimming pool to be open it was closed due to Covid-19
Excellent 10.0
Pros: Location and view
Cons: The Firepit did not work and we had hoped to use it one or two evenings.
Excellent 9.0
Pros: Breakfast room has seating indoors and outdoors right next to the river and a walkway long the river.. Free breakfast is healthier than many. Choice of fruit, you hurt, an egg sandwich, oatmeal, in addition to bread(s), bagels, a few danish type choices. They offered Silk as well as other dairy drinks. Staff was responsive, courteous.
Excellent 10.0
Pros: Dog friendly and clean
Cons: Could not assess room service for breakfast in bed. Did not have room service on Sundays
Excellent 9.0
Pros: Spacious room with kitchen and all amenities. Comfortable bed. Clean. Perfect location right on the riverwalk. Long breakfast hours relieved anxiety about missing it. Free guest laundry was clean and incredibly handy.
Cons: What I really did not like was the plastic and styrofoam used at the breakfast buffet. I understand that during COVID times hotels have to do things differently (I rather liked the take-away breakfast, actually), but these days, there are ample choices for eco-friendly containers and utensils. There is ZERO need to use Earth-murdering styrofoam and plastic, and any conscious hotel will never use them again, ever. Also, there were no receptacles for recyclables, so I ended up packing soda cans and bottles into my car to recycle later. Really, at this time of climate crisis, hotels should be leaders in finding environmentally-conscious solutions. Rochester Institute of Technology is practically next door to this hotel, and it has a first-rate environmental science program making cutting-edge advances every day. Why not give them a call?
Excellent 9.0
Pros: Staff and clean room and location
Cons: No
Excellent 10.0
Pros: The rooms were very spacious and the kitchen with a dishwasher and the way the bathrooms are set up I actually was comfortable and felt like I was at home I've stayed there twice so far and have 2 different sized rooms and still nothing to complain about
Cons: Well for the type of hotel it is and its actual pricing I really feel like the hotel could really offer a little more as to the 24/7 pantry was terrible and its pricing no vending machines no room service no nothing really i like the real feel hotel stay.
Poor 1.0
Pros: Nothing comes to mind
Cons: Large incidental fees and there was a huge stain of sticky red substance on the floor of the room.
Poor 1.0
Cons: There were a lot of bugs
Poor 1.0
Pros: Nothinhg
Cons: My room was downgraded from a 2 bedroom suite to a studio with 4 kids and my husband, he charged my card the full price of the room to hold for accidentals, find out in the morning at check out he was only suppose to hold $75.
Excellent 10.0
Pros: Very clean and layed back
Poor 1.0
Pros: Nothing
Cons: Hospitality!!
Excellent 10.0
Pros: Great location and I would stay there again at the same price
Cons: Night clerk did not put dog charge in when I checked in so I had to go back to have them charge me.
Excellent 10.0
Pros: cleanliness, access, Consideration of the population they serve - set up was ideal
Cons: n/a
Excellent 8.0
Pros: The amenities in the room
Cons: The meats were all different versions of pork. Why not chicken or beef? What choice is there for non pork eaters?
Excellent 10.0
Pros: Room was clean, comfortable, large. View was beautiful. Staff was amazing. Free happy hour BBQ with wine and beer on Wednesday is a detail to make this place stand out over all others.
Cons: Breakfast could taste a bit better and be a little quicker to restock.
Good 7.0
Pros: It has a great location and is very nicely equipped. Too bad we were not there long enough for the complementary dinner and cocktails.
Cons: As is common with extended stay hotels you could definitely smell the cooking odors; expected & acceptable. However, this hotel reeked of body odor throughout the common areas (lobby, elevator, halls). It even smelled in our room? Maybe a staff issue?
Excellent 8.0
Pros: It was a nice location, the breakfast for a "suites" hotel was absolutely fabulous. Hot breakfast in addition to an entire fresh fruit bar.
Cons: i paid a little extra for "River view room" and that was nice, but i would recommend to request 3rd or 4th floor to be above the trees. We luckily had a gap in the trees, but the room beside us would have been really disappointing
Excellent 9.0
Pros: No better location for visiting University of Rochester
Cons: No recycling. Suite layout doesn't separate bedroom from living room.
Poor 1.0
Pros: Front desk concierge was very nice
Cons: There was blood stain and hair in my bed
Excellent 9.4
Pros: Extra complimentarys are great. Really nice for families.
Poor 1.0
Pros: I did. It get the room I booked and the receptionist was rude and stayed there was no other room. She stated she would allow me to leave and get a full refund. I am still qaiting
Mediocre 3.0
Pros: I loved the availability to rooms along with accessible items if needed for personal care.
Cons: Non insulated pool the pool was cold the jacuzzi was the same temp as pool. Their was no handy man on sight to fix issues. Had no tv service all night.
Okay 4.0
Cons: Yes I booked there for the pool only to find out it was out of service .
Excellent 9.4
Pros: Friendly, attentive staff.
Cons: MSNBC on TV in breakfast room. Very annoying.
Poor 1.0
Cons: Staff gave key card access to my room to another guest. It was an enormous invasion of privacy and extremely upsetting.
Excellent 10.0
Pros: Great location to be closr to THe university-front staff was very friendly
Excellent 10.0
Pros: All things are even better than what I can imagine
Cons: It is better if the front desk receptionist can smell more.
Staybridge Suites Rochester University - Rochester
Rated no. 3
8.5
Excellent 8.5
Based on 432 reviews
Details
Reviews

Cleanliness
8.9
Comfort
8.9
Facilities
8.0
Location
9.0
Overall
8.8
Overall 8.5 Excellent
Based on 145 reviews
Cleanliness
8.9
Comfort
8.9
Facilities
8.0
Location
9.0
Overall
8.8
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
8.0
Overall
10.0
Cleanliness
8.6
Comfort
8.7
Location
8.7
Services
8.4
Staff
8.7
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.3
Comfort
9.3
Facilities
7.3
Location
9.3
Overall
9.3
Cleanliness
9.1
Comfort
9.3
Location
9.0
Services
9.0
Staff
9.2
Cleanliness
8.4
Comfort
8.4
Facilities
7.0
Location
8.9
Overall
7.0
Cleanliness
9.0
Comfort
8.9
Location
9.3
Services
9.0
Staff
9.0
Cleanliness
8.8
Comfort
9.0
Location
9.0
Services
9.3
Staff
9.5

Excellent 10.0
Pros: Conveniently located. Good breakfast. Comfortable room. Clean bath. Nice pool. Several restaurant choices within walking distance including the amazing Phillips European.
Cons: Everything was fine
Excellent 8.0
Cons: there was no breakfast that I was aware of as the sign said Not Open on Mondays-----i have stayed in 100's of motels over my 80 years and it was the very first time I had to pay for a morning cup of coffee......and the price was $2.05....I assume the 5 cents is just some type of joke----you talk about being bush league as that is the very height of cheapness.....my suggestion is to raise you damn price for the room by $2,00( N0t $2.05) and give the guest a free coffee.
Mediocre 3.0
Pros: Breakfast was very good. The view from our room was lovely. The staff was wonderful. The location was great!
Cons: The price for what we got was horrendous - very overpriced. For the price charged it could be a little cleaner. The toilet plugged and the desk person had no idea how to clean out a toilet bowl, and then left water and stuff all over the floor so we had to clean it.
Excellent 10.0
Pros: Customer service
Cons: Everything was great
Excellent 10.0
Pros: Was in area I needed
Cons: Pretty no frills Grill was not open due to covid (it could've been opened but hotel does not want it open during this time)
Excellent 8.0
Pros: Conveniently located for my needs
Cons: We were advised pool was open which is why we reserved at this hotel and when we asked to use the pool we were told it was closed for the week. Had we been advised ahead of time we would have booked elsewhere.
Excellent 9.0
Pros: The cleanest and home feel of he rooms and hallways and the pool
Poor 1.0
Pros: Not ONE single thing - PERIOD. THIS IS NOT A MARRIOTT COURTYARD - more along the lines of Motel 6. No offense to Motel 6, but having spent many a dollar and night over the years at Courtyard, their exec management needs to take a hard look.
Cons: Heat was minimal to non existant. Refrigerator did not work and cut my finger with exposed metal. 6 kids (6 - 14) unmasked running in hall all nite and no experienced staff at the desk. There's more but I dont have enough characters ..this is a shame!!
Poor 1.0
Pros: nothing
Cons: they said I could use the pool and then said no when I arrived and paid for it
Excellent 9.0
Pros: The room was very clean. It was very quiet even in a city area. The beds are so comfortable!!!!! The staff was friendly.
Cons: The biggest complaint was the food pantry store was empty. We did not want to venture out to buy food stuffs for the kids, it was snowing badly and the roads were nasty. We had to go out anyway because there was nothing in stock but drinks.
Excellent 9.0
Pros: Clean
Okay 4.0
Pros: The location was great and the lobby appeal was beautiful. I liked the spacing and furniture in the room.
Cons: I'm disappointed that breakfast was not included or available, as advertised. With a toddler it was why we chose the hotel. I understand Covid concerns but it could have been explained better or signs could have been displayed.staff was not helpful
Excellent 10.0
Pros: Jacuzzi
Cons: Spiders
Excellent 10.0
Pros: Modern and clean
Cons: I loved the first floor patio and room setup
Okay 4.0
Pros: Clean
Cons: Elevator out of order. No hot water in shower,just sink.
Excellent 10.0
Pros: I will be staying again !
Cons: The only thing I would recommend is a microwave in each room
Excellent 10.0
Pros: I love the hotel all clean , quiet the staff so nice the location fine near the mall .
Cons: Everything i like it.
Excellent 10.0
Pros: Walk across the street to an Italian restaurant, a steakhouse and a TGI Friday's. 5-10 min drive to expansive shopping area with more eateries, grocery stores, banks, Walmart, Target, FedEx, etc. Quiet, secluded off the main roads, no road noise. Clean.
Cons: Walls are a bit thin, but overall, still quiet and peaceful and any "neighbor" noise I heard was brief.
Excellent 10.0
Pros: Close proximity to Rochester Institute of Technology (RIT) where I had to be. Clean hotel, super spacious rooms and very good bistro (in-hotel restaurant.)
Good 7.4
Pros: Highly Recommended for a stay
Cons: No microwave in the room
Excellent 9.4
Pros: Everything except lack of complimentary breakfast
Cons: Lack of complimentary breakfast
Courtyard by Marriott Rochester Brighton - Rochester
Rated no. 4
8.5
Excellent 8.5
Based on 145 reviews
Details
Reviews

Cleanliness
8.5
Comfort
8.7
Facilities
9.5
Location
8.7
Overall
8.8
Overall 8.2 Excellent
Based on 336 reviews
Cleanliness
8.5
Comfort
8.7
Facilities
9.5
Location
8.7
Overall
8.8
Cleanliness
8.6
Comfort
8.6
Facilities
10.0
Location
10.0
Overall
8.6
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.5
Comfort
8.7
Location
8.6
Services
8.2
Staff
8.3
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Staff
10.0
Cleanliness
8.5
Comfort
8.6
Location
8.8
Services
8.4
Staff
8.4
Cleanliness
8.8
Comfort
8.9
Facilities
8.0
Location
9.0
Overall
8.0
Cleanliness
8.7
Comfort
8.7
Facilities
8.0
Location
8.8
Overall
8.0
Cleanliness
7.5
Comfort
8.1
Location
8.2
Services
7.4
Staff
8.2

Excellent 8.0
Pros: Lovely staff
Cons: Fruits would have been better for breakfast eating cake every morning for 5 days straight The pool walk way to the lift was dirty for like two days straight before been cleaned
Okay 5.0
Pros: It was convenient and easy to unload and reload.
Cons: I left a jacket there and haven't heard from them about what happened to it. Room 403, I think.
Excellent 9.0
Pros: The room was great.
Cons: There was no room to sit outside.
Excellent 9.0
Pros: Breakfast was poor, would have preferred a bagel or roll instead of bun. Availability of business center and amenities.
Cons: Overall, stay was very comfortable. Would strongly recommend.
Good 7.0
Pros: It was clean and staff was very pleasant.
Excellent 10.0
Pros: Clean hotel with friendly staff
Cons: Hotel pool was chilly
Poor 1.0
Cons: Paid for non-smoking bc of asthma. Room had intense odor of cigarettes and chemicals, soil stained carpet (vomit?). Approached desk. Only resolution offered was to alert management after our stay. Checked out early, suffering lung pain.
Excellent 10.0
Pros: 99.9 was Great!
Cons: Something that's outta there control because of covid an that's not having the bar & restaurant open but other than that,PERFECTION!
Excellent 10.0
Pros: This was the most quiet hotel I¿ve ever stayed in! Super clean and got a great nights rest. So nice they space out the guests so there is less contact and also less noise!
Cons: No loved it
Okay 5.0
Cons: The room is too dark. The heater is extremely noisy. I don't like it they still use shower curtain but not sliding door.
Excellent 9.0
Pros: staff - professional, friendly, attentive to details!
Cons: no
Excellent 9.0
Pros: The staff! are rock stars. They're friendly, helpful, professional, and nice.
Cons: no
Mediocre 2.0
Pros: The room set up and the space
Cons: Wasn’t happy with the staff checking in , some of the room services wasn’t available issues with the tv issues with the sink. Refrigerator will not get cold. Just horrible called staff but no one came til about 1 in the morning. Ruined my ba
Poor 1.0
Pros: Nothing
Cons: The streets were not changed we switched rooms and those sheets weren’t changed and the lights didn’t work
Excellent 10.0
Pros: The courtesy of the staff, and the property was maintained. I was extremely satisfied.
Cons: N/A
Excellent 10.0
Pros: Clean, quiet comfortable rooms. convienentley located.
Cons: nothing
Excellent 8.0
Pros: Clean, convenient location to RIT
Excellent 8.0
Pros: Clean room. Comfortable bed. Friendly staff. Nice pool.
Cons: Breakfast was not included and not worth the $10 they charged. Its the only Holiday Inn I've ever been to where breakfast was not included.
Good 7.0
Pros: The staff was very friendly.
Cons: The rooms could have been cleaner. The carpet was not vacuumed very well and the mirrors had wipe marks. Something needs to be done with the ceiling in the bathrooms. They don't look very well.
Good 6.0
Pros: Location
Cons: Breakfast didn't come with our room rate. they spent a lot of money updating decor bedding flooring cabinets & window covering however cleaning was haphazard corners not clean bathroom door frames showing rust & ceiling peeling tub big gouge
Okay 5.0
Pros: location
Cons: $12 for Breakfast??..really..all other Holiday inns I've stayed in..the same breakfast was FREE
Good 6.0
Pros: Location
Cons: Needs some updating in rooms....bathroom too small.
Good 6.0
Pros: The room was nice the bed weren't cofortable
Okay 5.0
Pros: Average good location,good pool
Cons: construction, noise in the morning would wake you up.
Mediocre 3.0
Pros: Was visiting a family member at RIT. Great location relative to that and the highways
Cons: Horrible rooms, bad layout. The elevators are in odd spots. Looks like they remodeled an old cheap hotel and put a bow on a pig...remodel is nice, but only in the lobby and exterior. Would NOT recommend...beware, the room prices should be half at most.
Good 6.0
Cons: This hotel has a very odd layout. Small, hide elevator not close to lobby. 3rd floor accessible rooms noisy because of firedoor.
Okay 5.0
Pros: The location off of the highway was great.
Cons: The room furniture had stains all over it, and after paying $---- for a room, I was charge a $30 incidental fee, "just in case of damage", and breakfast wasn't included. They charged $10 if guests wanted breakfast.
Excellent 10.0
Pros: Breakfast was great, property was clean, staff and service were wonderful. I enjoyed the décor, the lobby and bar area were spacious and well appointed. Even the Keurig in the room was nice.
Cons: We had to hit the road at 5 am the second day and couldn't take advantage of the breakfast. We'll be back!
Okay 4.0
Cons: That no one came to my room to clean or change the sheets or clean or new towels, empty the trash can nothing.
Excellent 10.0
Pros: I took a day trip with my young granddaughter and the staff was beyond helpful. From the moment I walked in the doors until the moment I left, the staff was helpful, polite and professional. I truly enjoyed myself and I thank everyone for their help and kindness
Cons: The hotel is undergoing renovations right now, so there was a little bit of walking involved to get around the construction. Everything was still in nice shape so it's not really a complaint or a dislike.
Good 7.0
Pros: Free Breakfast , microwave and refigorator in room Cleanliness
Cons: The air conditioning filters were very dirty ,making the air coming out of them unhealthy .
Good 7.0
Pros: Good pool, friendly staff, clean, decent breakfast selection.
Cons: Bed was horribly uncomfortable, AC unit "auto" setting didn't work, keys stopped working twice and had to be reset, ran out of a lot of breakfast items early.
Good 7.0
Pros: The friendly atmosphere!
Cons: I was looking forward to using the pool area with a hot tub.
Excellent 8.8
Pros: Very clean, easy to find, good amenities -- fridge, microwave, kcup brewer. Wifi access good and sufficient bandwidth considering the teen in the room with me.
Cons: Very difficult to set the temperature so that the room was comfortable. was too hot or too cold all night and the racket the fan makes on the system is awful. Also, extremely dry air.
Poor 1.0
Pros: The bed
Cons: The clerk that checked me in
Poor 1.0
Pros: It was close to everything I needed, but getting to the hotel and out from there was a pain the way it's set up at the intersection
Cons: Staff didn't seem to care or want to do their job. No one at the front desk ever had to wait 10-15 minutes for someone to show up
Good 6.0
Pros: It was easy to find from the airport. Short distance - major streets - hotel faces the street. The complementary breakfast was decent.
Cons: It was a bit "tired" and worn out looking. I wasn't able to connect to wifi - and wasn't there long enough to deal with it. Got no reception on Verizon cell - probably nothing to do with hotel.
Okay 5.0
Pros: Proximity to NY Thruway
Cons: Keycard system on the did not seem to work well. VERY sensitive to speed at which you slid your card in/out of reader mechanism. Never had that happen at any other hotel and WAS an inconvenience to get it 'figured out'!!
Excellent 10.0
Pros: Very clean with extremely comfortable beds. Very convenient to restaurants and shopping. Great breakfast!!!
Cons: Nothing
Holiday Inn Hotel & Suites Rochester - Marketplace - Rochester
Rated no. 5
8.2
Excellent 8.2
Based on 336 reviews
Details
Reviews

Cleanliness
8.6
Comfort
8.6
Facilities
8.8
Location
8.7
Overall
8.0
Overall 8.1 Excellent
Based on 304 reviews
Cleanliness
8.6
Comfort
8.6
Facilities
8.8
Location
8.7
Overall
8.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
6.0
Comfort
7.0
Facilities
8.0
Location
9.0
Overall
6.0
Cleanliness
8.3
Comfort
8.3
Location
8.6
Services
8.1
Staff
8.5
Cleanliness
10.0
Comfort
8.0
Facilities
8.0
Location
10.0
Overall
8.0
Cleanliness
8.9
Comfort
9.0
Location
9.0
Services
8.6
Staff
8.9
Cleanliness
9.0
Comfort
8.5
Location
8.3
Services
8.8
Staff
9.1
Cleanliness
8.9
Comfort
8.9
Facilities
10.0
Location
8.8
Overall
10.0
Cleanliness
8.2
Comfort
8.1
Location
7.8
Services
8.0
Staff
8.3

Excellent 9.0
Pros: The staff really made the stay memorable. The attendant went out of her way to make sure we had everything we needed and more. It was a delightful experience
Excellent 10.0
Pros: Desk staff was incredibly nice, the room was clean and comfortable, and the stay was very pleasant. Our cat loved all the places to climb, and by exploring where no person usually goes, we can also attest to the cleanliness of the room... And for anyone else traveling with a sneaky cat: no places for them to hide when it's time to leave.
Cons: No complaints.
Okay 5.0
Pros: The breakfast was just a bin of dry cereal and a small refrigerator of milk
Cons: The pillows were not cleaned. When I called to ask for new ones, they said they did not have any other available pillows but they could come to the room with some febreeze.
Okay 4.0
Pros: Great location. Friendly staff. Nice sized room and comfortable bed.
Cons: The room had a few mishaps such as hair on the shower that was not mine, a water stained window shade and a very stained carpet. The grab and go breakfast was almost all carbs which as a diabetic is very bad for me. The worst part was they over charged me from the price I booked at by almost $40. I’ve called and written to the property with no response. I’m very unhappy
Excellent 10.0
Pros: Spacious, comfortable beds, nice pillows. All very positive.
Good 7.0
Pros: The room was bigger
Cons: This time staying here it was very noisy, it was smelling like smoke and lots of dogs barking
Poor 1.0
Cons: They sold my room after I checked in at 4pm that day!
Poor 1.0
Pros: Nothing
Cons: The rooms was not clean i pulled the pull out couch out and found a hole credit card.My room was not clean from bathroom on though i had to clean both rooms for my kids safty and health.I called you guys i could not get in touch yall did not call me back
Poor 1.0
Pros: Nothing
Cons: Not only where some staff very rude  also no one was on the same page when it came to getting information.
Okay 5.0
Pros: Nothing
Cons: Could not access pool due to maintenance and was not told until check in Very poor breakfast
Poor 1.0
Pros: Nothing
Cons: The room was so loud. The room next to us decided to blast music until all hours and when I ask the hotel staff to do something they said they would but never did. So me and my 7 year old and mother did not sleep all night after my son had an infusion.
Okay 4.8
Pros: Good location and friendly staff
Cons: Cleanliness was a huge issue in both rooms we got. Ultimately ended up checking out early because of the condition of the rooms.
Excellent 10.0
Pros: The staff was very friendly
Excellent 10.0
Pros: The hotel was very clean, bright and fairly new accommodations. The front desk staff very helpful and friendly. Breakfast was amazing. nice to eat outside on the patio. Close to shopping and restaurants.
Cons: The hotel was perfect
Poor 1.0
Pros: nothing
Cons: Arrived & our room wasn't ready, it was 6:30pm, they gave us a handicap one. It was dirty & disgusting. One bed was full of black hair, I got new sheets & made it myself. Both my husband and I had bed bugs, our legs are full of sores. Saw doc today.
Excellent 10.0
Pros: You have to try the bacon egg and gouda on ciabotta roll, it's awesome. Love this hotel. Will be back again for another staycation.
Excellent 9.0
Pros: It was a well equipped unit including a full kitchen.
Cons: There was only one chair in the room for 2 adults, although there was a dining table.
Poor 1.0
Pros: nothing
Cons: I was never told about the charge for incidentals... So the 70.00 i had on me i had to deposit on my credit card and that left me with 20.00 for me and my three children to eat was not enough at all. In addition the 50.00 is still on hold .
Excellent 10.0
Pros: The staff was very warm and welcoming!
Home2 Suites by Hilton Rochester Henrietta, NY - Rochester
Rated no. 6
8.1
Excellent 8.1
Based on 304 reviews
Details
Reviews

Cleanliness
8.5
Comfort
8.4
Facilities
5.0
Location
8.7
Overall
8.0
Overall 8.1 Excellent
Based on 281 reviews
Cleanliness
8.5
Comfort
8.4
Facilities
5.0
Location
8.7
Overall
8.0
Cleanliness
8.0
Location
8.0
Overall
8.0
Staff
8.0
Value for money
8.0
Cleanliness
8.4
Comfort
8.2
Location
8.7
Services
7.9
Staff
8.6
Cleanliness
8.0
Comfort
8.0
Facilities
6.0
Location
10.0
Overall
8.0
Cleanliness
8.7
Comfort
8.7
Location
8.9
Services
8.6
Staff
8.9
Cleanliness
8.1
Comfort
7.9
Location
8.0
Services
7.9
Staff
8.5
Cleanliness
8.6
Comfort
8.6
Facilities
4.0
Location
8.7
Services
8.2
Cleanliness
8.6
Comfort
8.3
Location
8.4
Services
8.0
Staff
8.8

Good 6.0
Pros: Location was most important for me as it was literally across the street from the airport. Staff was nice. Room was good size and clean.
Cons: Noisy, people coming in late. Kind of sketchy area.
Excellent 10.0
Pros: Very clean rooms, friendly staff, no noise from the road and landing plains.
Cons: Nothing, solid option for Rochester area.
Excellent 9.0
Pros: The friendliness of the staff.
Poor 1.0
Cons: I arrived at midnight very tired from a long road trip, and was first placed in a dirty room that was unlocked (super sketchy) and hadn't been cleaned. Then I was placed in a room next door to a group of teenagers who were loudly partying all night and smoking hookah or vaping something that smelled sickly sweet and the smell filled my whole room. This room was also fairly unclean with crumbs on the floor and bed, a stain on the sheets, and a used washcloth hanging in the shower. They also had no breakfast offerings, supposedly due to COVID, which was misleading as it was offered as a "breakfast included" stay on this website. To be fair, when I informed the manager of all of these problems, he promptly placed me in a king suite room at no extra charge. Still, I honestly would have preferred to check out and go stay somewhere else because I was completely grossed out by the entire experience. I will NEVER stay at a Best Western again.
Excellent 10.0
Cons: Everything
Excellent 10.0
Pros: It was close to every place we wanted to go. It was pretty quiet even though we were right across from the airport.
Okay 4.0
Pros: Safe
Cons: The bedroom curtains had visible holes, the bathroom smelled like musk and visible mold in both bath tub and under the sink.
Good 6.0
Pros: The staff is AMAZING and SUPER FRIENDLY. Also, the free breakfast is amazing. Super fresh and delicious. You would pay $14.95 for this breakfast anywhere else.
Cons: The rooms & bathrooms are a bit dated. The hotel in general is clean and functional but its just a 1 night stay type place. Any longer would be too long. The bedding didn't smell very fresh either.
Excellent 8.0
Excellent 10.0
Pros: The customer service was excellent. The front desk and service staff were extremely considerate (after a very long and tiring drive), and they went out of their way to be helpful.
Excellent 8.0
Pros: Literally across the street from the airport - extremely convenient for the airport. Clean room, comfortable bed, quiet & breakfast had more options than I anticipated.
Excellent 9.0
Pros: The staff was extra friendly and very helpful
Cons: Not really!
Okay 5.0
Pros: Right across the street from the airport, which is what we needed
Cons: The ceiling in the 2nd floor lobby area was severely water damaged. Black mold was visable, ceiling was crumbling. Entire floor had a musty smell. We ended up having to take our own vehicle to the airport because they had the shuttle schedule screwed up.
Good 6.0
Pros: location and quietness
Cons: The bathroom was way below expectations as far as cleanliness!
Okay 5.0
Pros: Location
Cons: Shower area did not look clean and inviting.
Excellent 9.0
Pros: It is right across from the airport and worth the money for a short communte
Excellent 10.0
Pros: Closeness to airport. Great breakfast offered at early hours. Shuttle was right on time
Excellent 8.0
Pros: breakfast with good variety, large HDTV
Cons: room was small
Excellent 8.0
Pros: It was clean. And easy to get to.
Cons: The recent remodeling in the bathroom was a little sloppy Ns made the room feel dirty, even though I am sure it wasn’t
Excellent 10.0
Pros: Greeting always pleasant. Room perfect with comfortable beds and clean. Early breakfast that I miss at other shows. Want this hotel every time!!! See you in a month.
Excellent 10.0
Pros: great for the price
Good 6.0
Pros: Proximity to airport.
Cons: No restaurants within walking distance. Bummer for those without a car.
Mediocre 3.0
Pros: Good Location and rooms were sufficient.
Cons: Early Morning/overnight front Desk Staff was rude and unprofessional. Lazy and would not get up off rear end. Blasting music video's from Phones while parked at front desk.
Good 6.0
Pros: The lady at checkin was very helpful
Cons: The lobby was sketchy and the runway was directly outside my window
Okay 5.0
Pros: Free parking and internet access.
Cons: Had to change rooms because I found ants in bathroom. Said we couldn't stay because of the spray. Left item in room. They threw it away instead of moving it two rooms down. Heard new people in room later that day. Also new room never serviced 2nd day.
Good 7.0
Pros: Breakfast comfortable beds!
Cons: Cold water tap not working
Good 7.0
Pros: Price point. Great comfortable bed and wonderful pillows!!
Cons: Airplanes close overhead til after midnight.
Good 7.0
Pros: Location.
Cons: It's fine for the category hotel that it is.
Good 6.0
Pros: Staff was nice when we got there. Location was good.
Cons: Room was not clean when we got there. Sticky cup residue on the table and yellow stuff in the tub. Mildew is also growing behind the wallpaper (you can see it in spots where the wallpaper is pulling away).
Good 6.0
Pros: It was clean. The staff polite.
Cons: I'm being charged 150.00 for linens I did not take. The staff needs to learn to count linens better. The hotel also couldn't find my reservation.
Okay 5.0
Pros: The proximity to the airport.
Cons: When I booked this reservation, it was to have FREE parking for the length of my vacation. I HAD TO PAY.... The registration clerk was adamant that there was NO free parking. I showed her the reservation printout and she became a little confrontational.
Good 7.0
Pros: The staff was smiling and nice. The room was also clean. Breakfast okay.
Cons: Nothing really.
Good 7.4
Pros: The rooms were comfortable and the location was great. We were able to get up early and head straight to the airport. Don't stay on the 1st floor, the lobby is an igloo.
Cons: Overnight staff Theresa was a total waste of our time. I usually do not include names in reviews when it is negative, but this woman was beyond incompetent for her job. Our wake-up call was never made like we requested. Shuttle drivers seemed confused most of the time but we made it to the airport with plenty of time to spare.
Okay 5.6
Pros: close to the airport. lowest price
Cons: Very dated. ill repair. stained.
Best Western The Inn at Rochester Airport - Rochester
Rated no. 7
8.1
Excellent 8.1
Based on 281 reviews
Details
Reviews

Cleanliness
8.4
Comfort
8.4
Facilities
7.0
Location
9.0
Overall
10.0
Overall 8.1 Excellent
Based on 124 reviews
Cleanliness
8.4
Comfort
8.4
Facilities
7.0
Location
9.0
Overall
10.0
Cleanliness
8.1
Comfort
8.4
Location
8.4
Services
8.2
Staff
8.2
Cleanliness
10.0
Comfort
10.0
Facilities
4.0
Location
10.0
Overall
10.0
Cleanliness
8.8
Comfort
8.8
Location
9.2
Services
8.4
Staff
8.5
Cleanliness
8.5
Comfort
8.5
Facilities
10.0
Location
8.5
Overall
10.0
Cleanliness
8.3
Comfort
8.3
Location
9.4
Services
7.8
Staff
8.8
Cleanliness
7.5
Comfort
7.7
Location
9.2
Services
7.5
Staff
8.0

Poor 1.0
Pros: Nothing
Cons: Staff was very accommodating, even when talking to Booking.com over the phone.
Excellent 8.0
Pros: I like the location.
Cons: I didn't like that my room wasn't clean, but I understand why but I should have the say if I didn't want anyone in there or not.
Excellent 10.0
Pros: Check in and out was very smooth. Room was very clean. Great location for early flights leaving Rochester. No shuttle because of COVID but the walk is around 200m and it is very easy to do with small luggage’s and handbags. Maybe even large suitcase with wheels. Towels are very clean have a small smell of Clorox to them). Hot water with good water pressure. They do have shampoo condition and soap for you. (No toothpaste but I had my own). Received two bottles of water at check in. Breakfast is a grab and go (because of COVID). We had yogurt and granola bar, cup of fruit and a bottle of water. Very good items in the breakfast bag). Small but light when traveling.
Cons: There is an enormous crack on the window. This is dangerous for anyone who leans on it. I rapidly took a photo and contacted front desk so I wouldn’t be blamed for this. This needs to be fixed ASAP. Photos of crack below
Good 7.0
Pros: No breakfast, coffee, etc. Poor staff assistance.
Cons: Staff assistance. I was told to walk to park my vehicle. I use a cane and it took me nearly 30 minutes to return back to the hotel.
Good 7.0
Pros: I like how peaceful it was, the cleanliness of the hotel. I like the restaurant that's close by, as well as it's not far from shopping or the city.
Cons: I didn't like that they do breakfast out a bag,when there's ways to social distance and still do breakfast as they did before covid. I also didn't like that you have to walk over to the airport for just for an uber or Lyft
Good 7.0
Pros: Overall the stay was good. Very convenient to the airport.
Cons: Was not advised there was no shuttle operating due to COVID. Did not receive my wake up call I requested at 3am.
Excellent 8.0
Pros: Comfortable beds..walking distance to aitport
Cons: No laundry bags
Poor 1.0
Pros: Location
Cons: The cleanliness of the bathroom (deplorable). The hotel staff charged me for two rooms and I only occupied one and they refused to amend the charges.
Good 7.0
Pros: Location was perfect
Cons: Smell of the room and no housekeeping until check out
Excellent 10.0
Pros: The friendly staff
Cons: Breakfast
Excellent 10.0
Pros: Cleanliness and glass windows
Excellent 10.0
Pros: Proximity to airport
Excellent 10.0
Pros: If you're flying into/out of Rochester you can't have a better location if your goal is to be near the airport. Its so close you don't even need a shuttle because I it is right outside the terminal. The room and staff were as well.
Poor 1.0
Pros: Nothing
Cons: All 3 rooms they moved me were infested with ants. They were all over the walls, counters, bed and my items. It was the worst hotel experience I have ever had. Then calling the GM/ corporate they say there’s nothing they can do for me. DO NOT STAY
Okay 5.0
Pros: Walking distance to airport
Cons: Fire alarm going off no fire
Excellent 8.0
Pros: Quiet able to rest - did not hear airplanes
Cons: No hot water at the time of my stay.
Excellent 9.1
Cons: No bar or restaurant. If there was it would be perfect!
Fairfield Inn by Marriott Rochester Airport - Rochester
Rated no. 8
8.1
Excellent 8.1
Based on 124 reviews
Details
Reviews

Cleanliness
8.2
Comfort
8.2
Facilities
8.3
Location
8.6
Overall
8.4
Overall 8.0 Excellent
Based on 865 reviews
Cleanliness
8.2
Comfort
8.2
Facilities
8.3
Location
8.6
Overall
8.4
Cleanliness
8.0
Comfort
9.0
Facilities
8.0
Location
9.5
Overall
8.0
Cleanliness
9.3
Comfort
9.3
Facilities
9.3
Location
9.3
Overall
9.0
Cleanliness
8.2
Comfort
8.1
Location
8.7
Services
7.8
Staff
8.6
Cleanliness
8.0
Comfort
8.0
Facilities
7.0
Location
9.0
Overall
8.0
Cleanliness
8.2
Comfort
8.2
Location
8.6
Services
7.9
Staff
8.5
Cleanliness
8.3
Comfort
8.3
Location
8.5
Services
8.0
Staff
8.6
Cleanliness
8.2
Comfort
8.2
Facilities
9.0
Location
8.4
Overall
9.0
Cleanliness
8.1
Comfort
8.2
Location
8.6
Services
7.9
Staff
8.6

Good 7.0
Pros: Good location, comfy beds
Cons: Sticky bathroom floor
Good 7.0
Pros: Staff went above and beyond to make your stay comfortable. One staff member went to the gas station once her shift ended to get ice because the ice machines were not working.
Cons: The ice machine didn’t work on any level, on a 90+ degree day. No towels in the room at check in. Both issues were resolved promptly.
Excellent 10.0
Pros: Extremely clean
Okay 4.0
Pros: The bed was comfortable and the staff was very nice.
Cons: The floor was sticky. Our shoes stuck to it. Also, the bathroom was very small. The carpet felt damp as well.
Okay 5.0
Pros: The staff was great, the tv was a nice size.
Cons: The bathroom was tight, the mattress was uncomfortable. The pillows were horrible, microwave was dated didn't warm right. Internet was in n out. Breakfast yuck. Stale
Excellent 10.0
Pros: Location was key
Cons: Clean, good service and polite. Location excellent
Good 6.0
Pros: LOCATION
Cons: ROOMS NEED TO BE UPGRADED. PLUS NO HOT WATER WHEN I TOOK A SHOWER.
Excellent 10.0
Pros: It was quit, clean and no surprises
Excellent 10.0
Pros: Very professional/overly helpful. Made life easier. Thank you.
Cons: No
Excellent 9.0
Pros: fresh made coffee and tea in the lobby 24/7, and cleanliness
Cons: no
Excellent 8.0
Pros: Location near food and hi-ways and stores
Cons: No
Excellent 8.0
Pros: Quiet, good location
Cons: The bath room is too wet after taking shower
Excellent 10.0
Pros: Excellent customer service.
Cons: The air conditioning vents and filters Were dirty however everything else exceptionally wonderful clean and exceeded my expectations
Excellent 9.0
Pros: The staff and location was great
Cons: The wifi was horrible
Excellent 10.0
Pros: The people great customer service
Cons: Nothing it was the best stay ever
Excellent 10.0
Pros: The staff was kind and the room was very clean! We had teenagers and you could walk to places to eat! Great location!
Excellent 9.0
Pros: The room was very clean, spacious, and comfortable. I liked the chair and the footstool.
Cons: Employees pulled their masks on when we came in the lobby. Aren't they supposed to be wearing their masks even when we aren't in the room?
Excellent 10.0
Pros: We were greeted by friendly staff and she helped us with information with nearby openings. The room was clean, comfortable, and very quiet. The hotel is in a convenient spot. There are plenty of eating establishments within walking distance. We had a nice
Cons: The bathtub needed to be upgraded.
Okay 4.0
Pros: The location is great.
Cons: Called after booking to confirm the room was handicap accessible and was told yes. Arrived to check-in a week later and was told the accessible room was booked and only a regular room was available. No good when you’re using a wheelchair.
Good 7.0
Pros: The mattress was very comfortable
Cons: Too much noise from adjoining rooms and hallway. ie. TV, music, water running and doors closing in hallway
Good 7.0
Pros: good location
Cons: no pool
Okay 4.0
Pros: location...right off interstate. Room was a good size. Breakfast was good.
Cons: It listed the hotel with a restaurant and there was no restaurant. Coffee maker in room was broken. Floors were sticky.
Mediocre 2.0
Pros: Free hot breakfast
Cons: We were not properly checked in so the hotel thought our room was vacant. Staff walked into our room several times, once at 12:30am while we were sleeping and again the next morning at 10am, while we were showering/changing.
Excellent 8.0
Pros: Friendly staff, microwave and fridge in the room and good breakfast.
Cons: Rooms could use some updating
Okay 4.0
Cons: Hallways smelt of weed
Good 7.0
Pros: location
Cons: breakfast not as expected - no fruit
Good 6.0
Pros: Price is good
Cons: The staff don''t look like they know everything.
Okay 5.0
Pros: Convenient location, standard offering for breakfast, room was clean and didn't smell
Cons: Needs maintenance (broken plumbing and drawers, worn seats, mold and mildew in bathroom).
Poor 1.0
Pros: Good location and the rooms are acceptable.
Cons: My first room smelled HORRIBLE, had to switch to a different room. The AC did not work correctly, the curtains barely covered the windows and let the sunlight in very early in the AM, the adjoining rooms were LOUD, and the in room coffee was 5 Decafs!
Okay 5.0
Pros: I like loction was good , I will come back .
Cons: I don't like it did not have a shuttle , which it start that you guys did that one reason I choice there. Did not care for that .
Excellent 8.0
Pros: location.
Cons: no indoor pool.
Good 7.0
Pros: Easy to find and turn into.
Cons: Breakfast was constantly busy and always out of something- after waiting for bagels they were frozen so could not divide very well. All food was missing because so many people there. Bathroom was smaller than others.
Good 6.0
Pros: I thought the location was good and the staff very friendly and informative. She was good.
Cons: the room was a mess, some of the bedding was stripped off and was in the chair the bathroom was a mess. The cleaning staff didn't finish their job. The young lady who was working at the front desk had to finish the job and she did it fast too.
Excellent 10.0
Pros: Clean room Comfortable bed, pillows Great staff Complimentary bottled water
Cons: Small rooms Breakfast was very basic
Okay 5.0
Pros: Location. Only a few minutes away from R.I.T, and many shopping centers, and a Boston Market (which is my absolute favorite) right next door.
Cons: Some of the electrical outlets didn't work, and the toilet didn't flush without nearly overflowing every time.
Okay 4.0
Pros: the location was perfect for what we needed to do,
Cons: The room had bugs, the dining area tables were not kept clean. The bathroom shower surround where it meet the bathroom door needed cleaning and re=chalking there was at least a 1/2 gap. the TV it was impossible to find out what was on each station t
Good 7.0
Pros: Convenient location.
Cons: It appeared a bit worn/dated
Good 7.0
Pros: Very basic room but was convenient and price was good.
Good 7.0
Pros: The breakfast staff helped get my 2 year breakfast because I was holding my newborn. She was super nice and helpful.
Cons: The key card didn't work on the outside doors so we had to walk around the whole hotel to get back in each time. Even after pointing it out to the staff, they never put up an "out of order" sign.
Okay 5.0
Pros: It was clean and inexpensive
Cons: They had difficulties assigning us an Un occupied room... The first room they gave us keys to already had someone staying in it. Same with the second room they gave us keys to. It wasn't until they gave us a third room that we were able to enter it.
Excellent 8.2
Pros: I loved the upgrades. The room was so nice and comfortable. The cable was great and I was able to connect to Wifi and complete my classwork with No issues. I always stay at the Best Western wherever I go!
Cons: My daughter reserved the room for me with one of my credit cards through Kayak and the amount was in hold. When I went in I stated I have a reservation under my name with Kayak and I'd like to check in. They stated the card I used with Kayak won't be charged it's just to hold the money and that they will complete the transaction. I found that odd because this is how I do my business when hotels are involved all the time. Needless to say, they told Kayak they didn't know it was a reservation and they will issue a refund within 7-10 business days. other than that my stay was absolutely amazing!
Poor 1.0
Pros: ABSOLUTELY NOTHING
Cons: ABSOLUTELY EVERYTHING FROM THE HORRID MESSY, DIRTY LOBBY TO THE STINKING ROOM WHERE THE TOILET LEAKED ALL OVER AND SEEPEDAL INTO MY BAGS.THE STAFF WAS RUDE AND INCOMPETENT USING MY ROOM, GIVING A KEY TO MY ROOM POSTING IN LOBBY TO USE MY ROOM AS A TOILET
Okay 5.0
Pros: This hotel is right next-door to sticky fingers which is a great restaurant bar that has a live band most nights.
Cons: This hotel is undergoing construction so the lobby was a mess, And although I realize when I make a reservation that I'm never guaranteed bed choice they only been available was a king-size one which wasn't great for myself and my two daughters.
Okay 4.0
Pros: Location was the only redeeming factor
Cons: Hotel is currently undergoing a remodeling in the main checkin area. My room was at the end of the hall near an exit door, that apparently did not lock, so anyone had access to the hotel. Room has very small, bathroom was even smaller
Poor 1.0
Pros: Location
Cons: Construction
Poor 1.0
Pros: Nothing.
Cons: Everything. Under construction. Filthy.
Excellent 10.0
Pros: Experience was great.. Check in Friendly easy and accommodating. They asked if I preferred a certain floor. The room was very clean and comfortable. The price was great
Excellent 8.5
Pros: We were looking for an affordable, decent place to stay while we attended a wedding. So the location (near mall shopping, walking distance to lunch spot, short drive to the wedding) and free breakfast filled the bill. We didn't need it, but appreciated the microwave in the room. The wifi connection was much less complicated than other, more expensive hotels.
Cons: Adequate but small bathroom, with a small sink.
Good 7.7
Pros: Very clean, smoke free. Would definitely book again.
Excellent 9.6
Pros: The Hotel was clean and well maintained in a nice easy to find location. It is close to a large variety of restaurants and stores. The staff were very friendly and helpful. If I am ever in the area again I will book a room at this Hotel.
Cons: Parking is limited.
Best Western Rochester Marketplace Inn - Rochester
Rated no. 9
8.0
Excellent 8.0
Based on 865 reviews
Details
Reviews

Cleanliness
8.2
Comfort
8.2
Facilities
9.0
Location
8.6
Overall
9.0
Overall 8.0 Excellent
Based on 259 reviews
Cleanliness
8.2
Comfort
8.2
Facilities
9.0
Location
8.6
Overall
9.0
Cleanliness
10.0
Comfort
10.0
Facilities
8.0
Location
10.0
Overall
10.0
Cleanliness
8.0
Comfort
7.7
Location
8.7
Services
7.5
Staff
8.5
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.0
Comfort
8.0
Facilities
9.0
Location
9.0
Overall
8.0
Cleanliness
8.8
Comfort
8.7
Location
8.6
Services
8.4
Staff
8.9
Cleanliness
6.4
Comfort
6.8
Location
8.0
Services
6.4
Staff
7.3
Cleanliness
8.3
Comfort
8.8
Location
8.7
Services
8.3
Staff
9.2
Cleanliness
8.2
Comfort
8.4
Location
8.6
Services
8.2
Staff
8.6

Excellent 10.0
Pros: Hands down the staff. Best customer service experience I've had at a hotel in many years.
Cons: The breakfast could be better accommodated on weekdays. Cold cereal is not the only option.
Mediocre 2.0
Pros: Location Shower was fantastic Breakfast is great
Cons: 1. Sofa had horrible smell 2. Blood stain on undersheet 3. No extra blankets available in the suite 4. Toilet kept getting chain caught inside the bowl and had to manually untangle 5. One box of tissue only, it's allergy season 6. No scheduled cleani
Poor 1.0
Pros: The pool
Cons: I sat in the lobby for over 45 minutes to check in because the staff didn¿t understand how to check us in on a paid reservation. Then the tub was clogged and I told the staff and the day said we you are checking out tomorrow is it ready an issue? The wor
Mediocre 2.0
Pros: The staff
Cons: No one cleaned/ sanitized the pool area after people were done! My bedroom had a thick wet floor smell which made the room super humid! And lastly my child got bit up by bed bugs so we left a day early and left all our belongings
Okay 4.0
Pros: The air conditioner keep cutting off and I wasn’t comfortable in the bed at all
Cons: No issues with property
Excellent 9.0
Pros: Hotel was in the perfect location Close to stores and restaurants Cracker Barrel restaurant next door
Excellent 8.0
Pros: Clean rooms, nice pool, quiet location.
Cons: Breakfast was muffins and Special K cereal - underwhelming.
Okay 5.0
Pros: Nothing
Cons: The first room they gave me was never cleaned. I had to get another room which wasn¿t the king room I paid for. It was a queen size. Never choose them again!!!
Excellent 9.0
Pros: size of room was perfect!
Cons: bath tub would not drain? plug wouldn't stay open to allow water to drain. Curtains were dirty! spots, food stains from top to bottom
Excellent 9.0
Pros: The staff front desk staff were great. Thehotel is very clean. Quiet environment
Cons: No this place is worth the money.
Excellent 10.0
Pros: The room was much larger than anticipated. Very clean. The staff was very friendly. This hotel had a "Grab n' Go" breakfast which was nice. Thank you for having the pool open. Kids were so happy!
Cons: Nothing
Excellent 10.0
Pros: I like the location plenty food spots nice an quiet it was definitely worth the stay can’t wait to stay again big thumbs up
Cons: Gotta b honest not anything at all
Excellent 10.0
Pros: Clean!
Cons: It was home away from home!
Okay 4.0
Pros: Room was clean and decorated nicely.
Cons: Poor customer service and lack of responsiveness to concerns
Excellent 8.0
Pros: The hotel was clean and the staff was friendly and courteous. Check in and out was quick and efficient.
Cons: Although the bed was comfortable, I felt that the pillows were small.
Good 6.0
Pros: It's close to RIT
Cons: Breakfast choices were not great during summer 2020. I'm sure it's usually better.
Okay 4.0
Pros: That it was pet friendly
Cons: Did not know they were not doing breakfast. The employees were not wearing masks, and people staying at the hotel were not wearing masks, this is especially important in this time of covid!! The bed was not comfortable
Excellent 9.0
Pros: Great price clean and comfortable
Excellent 10.0
Pros: How very quite it was we slept like Angel's
Good 7.0
Pros: Location
Cons: It was dirty
Mediocre 3.0
Cons: toilet kept running. misunderstding with desk clerk when booking.
Okay 4.0
Pros: /
Cons: /
Okay 4.0
Pros: Pool
Cons: The bed and pull out bed of the hotel room were both dirty. Tv only had a few channels. Of the channels they did have, only half worked. The continental breakfast was severely lacking and poor quality. I would never stay here again.
Mediocre 3.0
Pros: Not much
Cons: Cleanliness
Okay 4.0
Pros: Location
Cons: Checked into the hotel ok. Went to my room, opened the door and was greeted by a male employee sitting on the toilet with his cell phone in his hand. Went to the front desk to exchange rooms. The employee working with me laughed, another apologized.
Mediocre 2.0
Cons: we didnt know that the hotel was under construction until arrival. Thus there was no pool in the hotel available. We had to pack up 3 kids to go to hotel next door very inconveninet and difficult. Also no hot breakfast
Mediocre 3.0
Cons: Remodeling construction going on during stay. Workmen working on an entire floor into the evening with much noise. This appears to be an ongoing remodeling project which may take months. Hotel should warn guests prior to making reservations!!
Good 7.0
Pros: The proximity to eateries, the mall and the highway.
Cons: Few things: - the surrounding areas leading to the hotel lobby from the parking lot were not salted. These areas were slippery because of the freezing rain. - the breakfast consisted of basic food items, worse than that of a motel. No attendant.
Good 7.0
Pros: The location was close to a lot of restaurants. It is right by an exit of Interstate 390. I asked for a quiet room and got it. I did not hear anyone all night. Breakfast was okay.
Cons: Front desk attendant had to plug AC unit in and prop up plug to keep it running. Couldn't get window open in room. Found trash behind furniture in room. The floor in breakfast area was really sticky. Room door did not close and lock properly.
Good 7.0
Pros: The room was spacious. The location was convenient. The staff was excellent.
Cons: The bathroom was not cleaned well. There were hairs in the shower from the previous guest. And the wash cloth wasn't cleaned completely. There were stains from mascara on them.
Mediocre 3.0
Cons: carpet in room had black stains
Okay 4.0
Pros: Location and spacious room.
Cons: The room was smelly and felt not clean. The floors in the reception area and lobby were dusty and noticeably were not cleaned with care.
Okay 4.0
Pros: Free breakfast and fast free wifi
Cons: Lot of small things need attention or change 2-star or less ie wallpaper in the room is peeling, our roomed reeked of smoke, window wouldn't lock, the cabinet the fridge was in was rotting under the fridge, that's all I can list with the character limit
Good 7.0
Pros: The staff is very kind. Spacious rooms.
Cons: The room was very humid - heavy damp. So the sheets felt almost wet.
Poor 1.0
Cons: They gave 1 room key. Which was ok however, i didnt like the fact that a stranger entered my room that night. Walked in and when my bf got up to look they were gone. He then went to get a new set of keys. How does a huge mistake such as that occurs?
Excellent 10.0
Pros: The rooms are spacious and very nicely decorated. Also the breakfast area was well thought out, convenient and easy to access.
Cons: N/A
Excellent 8.8
Pros: The room was clean and of good size. Everything was as to be expected. It was nice to have a fridge and a microwave. We were very comfortable.
Cons: Hair drier didn't seem to work. Wasn't needed badly but would have been nice to have. There seemed to be a lot of families with younger kids staying there which was fine but a little chaotic in the morning for breakfast and the pool seemed to be always full. Breakfast didn't have a lot but was good enough to get us by.
Comfort Suites - Rochester
Rated no. 10
8.0
Excellent 8.0
Based on 259 reviews
Details
Reviews

Cleanliness
8.4
Comfort
8.6
Facilities
9.6
Location
8.9
Overall
9.2
Overall 8.0 Excellent
Based on 130 reviews
Cleanliness
8.4
Comfort
8.6
Facilities
9.6
Location
8.9
Overall
9.2
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
7.8
Comfort
8.2
Location
8.7
Services
8.6
Staff
8.4
Cleanliness
4.0
Comfort
8.0
Facilities
8.0
Location
10.0
Overall
6.0
Cleanliness
8.6
Comfort
8.8
Location
8.9
Services
8.3
Staff
8.6
Cleanliness
10.0
Comfort
9.2
Location
9.2
Services
8.8
Staff
9.6
Cleanliness
8.9
Comfort
9.1
Facilities
10.0
Location
8.4
Overall
10.0
Cleanliness
8.3
Comfort
8.9
Location
8.9
Services
7.5
Staff
9.2

Poor 1.0
Cons: Extremely rude staff and room wasn’t cleanly, double charged for room. Front desk guy refused to help us with being double charged.
Excellent 10.0
Pros: Cleanliness
Cons: Elevator was slow. That¿s all.
Excellent 10.0
Pros: Front. Desk night lady. Cookies
Cons: In order to get room cleaned, you have to let front desk know
Okay 4.0
Cons: I was there for three nights and never had any maid service. not once. very upsetting. i called and was put on hold amd never answered.
Mediocre 2.0
Pros: Location is great I have stayed here many times.
Cons: Booked over a month in advance. Mentioned in reservation notes that we would like a handicapped room or room with easy access. I booked this room for my parents who are in their 80’s. I also called and stopped In the day before to make sure all was ok.I asked for early check in was told yes. Parents showed up, no room available. We had haul everything back to the car. No handicapped room available and they were eventually placed in room 454 almos the furthest possible distance from the elevator. When I came back at 7pm to finally get them checked in I was told that I should have called the day of to get early check in. No one mentioned that the day before when I called and stopped in. I asked Kristie who checked us in if it was possible to get a room with easier location and she said the hotel was completely booked. Then after I explained my frustration and we are walking away to go to their room, she says “Do you want me to try and move someone else?” I turned and said, 3 minutes ago when I asked you said no we are completely booked. She was completely rude about it with a snarling look on her face. She should be working behind the scenes not face to face with customers. She made the stay worse. You are the higher priced hotel in tow , I expected more for my elderly parents. The manager tried to lie and say I spoke to corporate, when not only did I call the actual hotel the day before, I stopped in!
Excellent 8.0
Pros: The pool
Cons: The thermostat to control the heat/ac
Poor 1.0
Pros: Nothing
Cons: Totally terrible couple hours at this location. For a 8 stay it cost me $---, plus the walk to the elevator was something else to say the least. This location has breakfast but you have to buy it. Wow, at two star hotel breakfast is free.
Poor 1.0
Pros: Nothing
Cons: I wasn't able to stay there after finding out that I did not get the upgrades. I was told that the room would not hold 5 people (2 adults and 3 children) and that we could not stay there. I offered to pay extra for the 5th child and they would not allow
Excellent 10.0
Pros: Staff sheets and bed was so comfortable and room was spacious
Cons: Sink clogged up
Excellent 10.0
Pros: I love this hotel the staff couldn’t have been nicer it’s such a great feeling there. Even though it was all young hockey players it is such a great place Most comfortable beds and down pillows anywhere and phenomenal cookies!!!
Cons: Nothing it’s a wonderful hotel
Excellent 10.0
Pros: The staff were friendly, and the rooms were beautiful.
Excellent 8.0
Pros: The inside was a surprise. I loved the botanical garden appeal to the hotel. Overall the hotel was clean and loved the pool.
Cons: Something weird I experienced at this hotel was one of cleaning young ladies put the do not disturb sign in front of the door. When I clearly put the sign behind the door. When we came back the room was not cleaned and we didnt have fresh towels..
Excellent 10.0
Pros: The inside makes you feel you are in a tropical area, loved it! Also had a feel like being on a cruise ship. Very cool.
Cons: Zero.
Excellent 10.0
Pros: The location was great. The bar was great. the accommodations were fantastic. Had a great time.
Cons: Not really, but I do coffee and the coffee in the lobby could be checked more. Each day we ran out of coffee.
Good 6.0
Pros: The location was great for the wedding I was in Rochester for. Bar was nice feature. I also used the work out area found it clean ...well equipped.
Cons: Was disappointed somewhat with the actual pool size.
Excellent 10.0
Pros: Indoor restaurant and bar, warm cookies
Cons: None
Excellent 10.0
Pros: The rooms and staff are great!!!!
Cons: No everything was great!!
Poor 1.0
Pros: Would not accept the reservation you made for us.
Cons: Did not like anything.
Excellent 10.0
Pros: location was great
Cons: no
Excellent 10.0
Pros: everything
Cons: nothing
DoubleTree by Hilton Rochester - Rochester
Rated no. 11
8.0
Excellent 8.0
Based on 130 reviews
Details
Reviews

Cleanliness
8.3
Comfort
8.2
Facilities
6.0
Location
8.5
Overall
6.0
Overall 7.6 Good
Based on 494 reviews
Cleanliness
8.3
Comfort
8.2
Facilities
6.0
Location
8.5
Overall
6.0
Cleanliness
8.0
Comfort
8.0
Facilities
4.0
Location
8.0
Overall
4.0
Cleanliness
7.6
Comfort
7.7
Location
8.3
Services
7.3
Staff
8.0
Cleanliness
8.6
Comfort
8.4
Location
8.6
Services
8.2
Staff
8.8
Cleanliness
8.9
Comfort
8.5
Facilities
6.0
Location
8.6
Overall
6.0
Cleanliness
8.4
Comfort
8.5
Facilities
8.0
Location
8.6
Overall
8.0
Cleanliness
8.0
Comfort
8.0
Location
8.5
Services
8.1
Staff
8.6

Poor 1.0
Pros: Cleanliness
Cons: Bed and hot water
Good 7.0
Pros: Convenient
Cons: Mechanicals on the roof constantly running made for a not so restful stay and sleep.
Mediocre 3.0
Pros: I did like one of the house keepers genuinely nice attitude when I arrived. She and I greeted each other and briefly spoke about the hotel and area
Cons: I did not like the poor customer service from the front desk. The lady in the morning and the 2 ladies in the evening, and the checkout lady were each rude. The lady in the morning was very snappy. The 2 ladies in the evening were rude and made me feel as if I was bothering them and interrupting their eating when I came downstairs to ask about a issue in my room and if their was any other time slots open for the pool. Later the young lady opened the pool for me and then proceeded to let 12 other people into the swim room. She was rolling her eyes and told me that they did not say how many people really would be coming to swim and instead of telling them no (because of social distance/Covid) she said I could either come back later (I was the last of the night w/a 6yr old) if I don't want to swim with them and that it was my choice. I felt put on the spot as the family starred at me. (I overheard her do this to another family earlier and do not find it fair the ones who scheduled correctly have to pay for the other guest lies) I let the family stay and it was more chaotic than I thought it would be and finally left after one of the children threw up in the pool. The remote to the television did not work, big black spider in my bedroom. I was really disappointed in the attitude of the front desk staff.
Okay 5.0
Pros: The staff was excellent. Nice and friendly.
Cons: The cost of the room was to high
Excellent 10.0
Pros: Extremely impressed with professional, warm, accommodating staff. Enthusiastically welcomed All guests. Thanks for the kind, gracious experience.
Cons: No.
Good 6.0
Pros: The staff was friendly and accommodating
Cons: Not really it was cool for my short stay
Good 7.0
Pros: Breakfast and pool
Cons: I could smell smoke its suppose to be a smoke free hotel
Okay 5.0
Pros: The location and the person at checkout
Cons: It needs major updating, the room had not been vacuumed well and the two people upon check in were not welcoming at all. I felt like a bother.
Good 6.0
Pros: Location is good, but access is somewhat difficult. It is beside a small shopping center, and there is an access from the road, but it is set up in a manner that is confusing.
Cons: It took 3 tries to get into a room because the key card lock on the first room was not working. When I was assigned another room, the heater did not work. I had to request another room for a working heater. This gave me a bad impression about maintenanc
Poor 1.0
Pros: Nothing
Cons: There was fighting in the hallway partying domestic violence I was afraid the desk clerk would not call police to protect us from the dangerous people I will not use your hotel again they were dealing drugs in the hallway
Excellent 10.0
Cons: Would have liked an announcement about the fire alarm going off instead of me having to call the front desk.
Okay 5.0
Pros: The price
Excellent 10.0
Pros: Comfortable
Cons: None
Poor 1.0
Cons: They kicked me out because the room smelled like weed. I smoked outside. I smoke very strong weed so the smell sticks. So when I came back inside some complained it smelled like weed in the hallways. The manger tried to say I smoked in the room. False.
Excellent 10.0
Pros: Quiet, and clean. Nice to go breakfast. Definitely will stay again.
Excellent 8.0
Pros: The staff was excellent. Because of Covid there was no housekeeping staff but we were able to get extra plastic bags for garbage and extra towels when needed.
Cons: It was all good
Excellent 9.0
Pros: The staff that greeted us was very pleasant and helpful, always was available to assist us with whatever was needed.
Cons: The cleaning staff was non-existent guess due to COVID, but I had to empty my own trash and get my own clean towels because the housekeeping staff never showed up.
Poor 1.0
Pros: only the staff was courteous.
Cons: 1. room was so small for 2 queen beds. 2. room smelled really bad. 3. towels in the bathroom were covered with hair (yuck). 4. bedsheet and pillow seems not cleaned after previous guest. 5. bathroom lock was broken and main door lock didn't work eithe
Excellent 8.0
Pros: Location and ease to get to all the areas we needed to visit.
Cons: Pool is not available even with low occupancy.
Mediocre 2.0
Pros: The bed was comfortable
Cons: Nothing like we thought room was so small for a Superior King .. and the whole floor smelled and had marijuana smoke throughout the hall we were on the 5th floor . Breakfast was a joke , there were like 30 people at the little pool when we checked in .
Good 6.0
Pros: Check in went very smooth. Gentleman at the desk was very polite and let us check in before our scheduled check-in time. I reserved two rooms so he had already assigned us rooms right across the hall from eachother before we arrived, so that saved time.
Cons: Our primary reason in booking this hotel was because of the pool. It was disappointing to hear that the pool wasn't accessible the time of our stay. Rooms were quite small and really dusty.
Excellent 10.0
Pros: The staff especially the manager are excellent.
Cons: No
Excellent 10.0
Pros: Everything
Cons: No
Excellent 10.0
Pros: Great stay clean room.
Poor 1.0
Pros: Nothing
Cons: Everything! Upon arrival we checked into room 401 and then 409 and finally 501. Every room had dirty sheets or dead nats on the AC units. The shower curtain was filthy. The tub was filthy. The sheets and pillow cases were filthy. The bathroom mirror was
Good 6.0
Pros: Breakfast
Cons: The VERY stressed out front desk person. It doesn't take much to work her up. Awful people skills.
Okay 5.0
Pros: Location and amenities
Cons: No way to turn water on shower from tub faucet. Looks like they replaced faucet with one without the plunger to force water up to shower head. found food and a dental floss stick behind the furniture.
Mediocre 2.0
Pros: location. exercise room
Cons: noisy. all night long. could hear everything through the walls
Okay 4.0
Cons: Room was very very small
Good 7.0
Pros: The breakfast was good. The pool was nice and warm. The staff were wonderful!
Good 6.0
Pros: beds very comfy
Cons: this was an emergency visit to rochester as my daughter was admitted to the hospital. I arrived at 5am, the desk and reservationist knew of our arrival. I've worked over 20 years in hotel industry, you should offer 1/2 day rates! Disappointed!
Good 7.0
Pros: Room was bright and clean
Cons: Was assigned to a floor with several rooms associated with an event. They were partying all night and several calls to the front desk still did not solve the problem. Minimal sleep that night.
Mediocre 2.0
Pros: Updated and modern lobby and rooms. Friendly staff
Cons: Left dirty washcloth hanging from curtain rod in shower. Someone vomited in pool and it wasn't closed for cleaning. Pool dimly lit, secluded and door hard to open. Promised my kids cookies in lobby, never had any.
Okay 5.0
Pros: Staff was very nice.
Cons: Pool was cold and there was used soap with hair on it in my shower.
Good 7.0
Cons: I would like to see costs come down! Lodging and hotel rates are getting ridiculous.
Good 6.5
Pros: They took responsibility
Cons: The in room alarm clock went off at 6:00 in the morning when I never set it. Left on by previous tenant no procedure in place for staff to reset them.
Okay 5.0
Pros: Comfortable beds.
Cons: The air-conditioning was very noisy.
Good 6.5
Pros: Good for a quick overnight trip. Don't if i would stay there for an extended period of time.
Cons: Needed gluten free options at breakfast. Staff at front desk more attentive. Had to wait for 5-10 minutes for someone to come out of the office when checking in. Overall not a horrible hotel.
Holiday Inn Express Rochester - University Area - Rochester
Rated no. 12
7.6
Good 7.6
Based on 494 reviews
Details
Reviews

Cleanliness
8.0
Comfort
7.9
Facilities
8.6
Location
8.4
Overall
8.6
Overall 7.5 Good
Based on 239 reviews
Cleanliness
8.0
Comfort
7.9
Facilities
8.6
Location
8.4
Overall
8.6
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
7.5
Comfort
7.5
Location
8.1
Services
6.6
Staff
8.1
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.2
Comfort
8.3
Location
8.5
Services
7.8
Staff
8.8
Cleanliness
8.0
Comfort
7.8
Location
8.5
Services
7.9
Staff
8.3
Cleanliness
8.2
Comfort
8.2
Location
8.6
Services
7.6
Staff
8.4
Cleanliness
8.1
Comfort
7.9
Location
8.5
Services
7.6
Staff
8.1

Mediocre 2.0
Pros: I liked that it was in the city
Cons: The pool wasn’t operational, the sinks were backing up, hot water was gone for several hours and the pillows smelled disgusting!!!
Okay 4.0
Pros: Close to airport
Cons: Online states there is hotel shuttle availability, there is NOT. The front desk receptionist was outside talking on the phone. She turned and looked at me and didn’t come in until she finished her conversation and wasn’t welcoming at all. The facilities were outdated and not the cleanest. This is definitely not what I expected from a downtown hotel facility!
Excellent 10.0
Pros: Everything
Excellent 9.0
Pros: Everything was great 👍
Cons: NA
Poor 1.0
Pros: N/a
Cons: Yes, the room would not get hot. It was extremely cold in the room so I asked to be switched to a new room. The new room was unsanitary to the point where I requested to be moved back to the old room even though it was extremely cold. I am pregnant too.
Excellent 8.0
Pros: It was close to URMC where my friend was in the hospital. It will be in a very nice spot when the Genese river parks and bridges are more complete. My room looked over a not quite completed pedestrian bridge crossing the river.
Cons: The computers for credit cards were not working on my arrival. The staff were as gracious as they could be, but it took several minutes and I had to return to the front desk to provide them with my credit card once the computers were up.
Good 7.0
Pros: Lovely staff - really helpful.
Cons: Our hotel room had an odd smell - sort of like air freshener, but strong. Which was a little off-putting.
Excellent 10.0
Pros: The staff are kind and professional.
Cons: Patrons can be noisy in the hallways but the staff expertly deal with the more problematic guests. During the last night of my stay the fire alarm went off twice but I don't blame the hotel staff.
Mediocre 2.0
Pros: Location to the strong museum
Cons: We stayed 2 days. was so hot in the room we couldnt sleep,even with a fan it still didnt help temp stayed at 79 degrees, staff was not helpful at all, couldnt even provide us with a fork, cost over $200, shoulda stayed at a super 8, pool was also closed
Good 6.0
Pros: First room was pretty big
Cons: Had to move rooms. Other guest were rude. Didn't have many other rooms to move to. Guest banging on the door at 9am saying that they booked this room, when checkout wasn't till 11am
Excellent 10.0
Pros: The cleanliness of the Hotel and Rooms. The Receptionist was excellent. They did an awesome job. I would love to come again. Thanks!!
Cons: No
Excellent 9.0
Pros: The location was great. It was walking distance to many popular attractions
Cons: Initial receptionist was not friendly
Excellent 8.0
Cons: Parking was confusing
Good 6.0
Cons: The hallways were very noisy late at night. It was annoying.
Mediocre 2.0
Pros: Location was in area selected
Cons: This was not a 3.5 star hotel. Lobby sparse, entire hotel dated, room was so dirty and stained. Furniture damaged ....terrible. I would not pay more than $-- published rate. So bad. I have pics. You need to change this rating ASAP. No more than 2
Excellent 9.0
Pros: Location
Cons: Wish the bar had better hours
Poor 1.0
Pros: Nothing
Cons: The guy at the desk was rude. Wouldn't let u talk parking was a disaster
Excellent 9.0
Pros: location was great
Excellent 10.0
Pros: Great,personable staff! Very helpful and pleasant. Very good, affordable breakfeast too.
Cons: Nothing really.
Okay 5.0
Pros: Cheap onsite parking
Cons: Needs some updates
Excellent 10.0
Pros: Great location, very clean, staff was excellent
Excellent 8.0
Pros: location
Excellent 10.0
Pros: Very nice people. Very busy weekend but we were able to check in and check out quckly. The room was clean and comfortable.
Cons: As a person in a wheel chair - though I can stand on my own and walk a bit - the access to the hotel for the parking garage was not present. There were no ramps to the walkway so I had to get out of my wheel chair and step-up/step-down to get to the walkway. If I were totally chair born then I would not have been able to get into the hotel from the garage. We managed to find an elevator some time later in our visit but something should be done to allow access.
Excellent 8.2
Pros: The staff was fantastic!
Holiday Inn Rochester Downtown, An Ihg Hotel - Rochester
Rated no. 13
7.5
Good 7.5
Based on 239 reviews
Details
Reviews

Cleanliness
7.5
Comfort
7.6
Facilities
9.6
Location
8.3
Overall
8.2
Overall 7.0 Good
Based on 1,154 reviews
Cleanliness
7.5
Comfort
7.6
Facilities
9.6
Location
8.3
Overall
8.2
Cleanliness
10.0
Comfort
10.0
Facilities
8.0
Location
10.0
Overall
8.0
Cleanliness
5.0
Location
7.0
Overall
6.5
Staff
8.0
Value for money
5.0
Cleanliness
7.2
Comfort
7.3
Location
8.3
Services
6.9
Staff
8.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
7.6
Comfort
7.7
Location
8.2
Services
7.2
Staff
7.9
Cleanliness
7.8
Comfort
7.8
Location
8.2
Services
7.5
Staff
8.3
Cleanliness
7.7
Comfort
7.8
Facilities
10.0
Location
8.3
Overall
8.7
Cleanliness
7.4
Comfort
7.6
Location
8.1
Services
7.2
Staff
8.2

Good 7.0
Pros: Breakfast.
Cons: Carpet i the room. Price.
Good 6.0
Cons: Bed was hard
Okay 5.0
Pros: The price was nice. It met our basic needs.
Cons: The tub took over 30 minutes to drain after each shower, the staff was curt and non-informative when I checked in. Portions of the hallway smelled of marijuana.
Good 7.0
Pros: The facility was very nice & clean.
Cons: The room didn't offer enough lighting.
Okay 5.0
Pros: It was close to the relatives I was visiting.
Cons: They gave us a brown bag breakfast. On June 1st that was dated 5/31/21. In the bag was nothing I would have ate. The mattress made my back. The self serve laundry room didn't wash my clothes.
Good 7.0
Pros: It was clean
Cons: I booked two rooms one TV didn’t work staff did accommodate me moved me to another room. I had an issue with the pool I was the only adult with 3 kids it was explained that 2 adults needed to be present, but as I stated it was only me, so we didn’t get into the pool which was a big part of me booking at the Hotel. I was very disappointed as well as the kids.
Excellent 10.0
Pros: Clean and comfortable. Located near good food options. Convenient access to the highways I used. Good breakfast option, considering Covid limitations.
Excellent 8.0
Pros: Seemed to be newly renovated. Bed was comfortable.
Cons: Desk staff not very attentive. Waited for several minutes for someone to appear at checkin
Okay 4.0
Pros: Not much
Cons: Pd for king room when we got there didn¿t have any left and I booked 3 weeks In advance , there was a wet spot on floor right as soon as you walked in, and said full breakfast included, was not it was a bagged breakfast, will it stay there again
Okay 4.8
Mediocre 3.0
Pros: Location was convenient.
Cons: Star rating is too high. This should be a 2 or 2.5 star hotel. The bathtub did not drain well. Toilet needed nee flapper and continued to run water. Hotel in need of renovation. Ice maker on floor was broken.
Poor 1.0
Pros: Dirty, unfriendly, bag breakfast, gym closed. 0 stars, not a 3.
Cons: Most everything.
Good 7.0
Pros: Morning manager was on the ball.
Cons: Evening staff were not as supportive I felt. When I returned iate in the afternoon room was unlocked. I reported it and was issued a new card key. I asked that the manager contact me. Still waiting. Plus the wakeup service is lacking.
Excellent 9.0
Pros: Great staff
Cons: No light in bathroom.
Good 7.0
Pros: Friendly and helpful staff. Comfortable room temperature. The shower was HOT with great water pressure. The grab and go breakfast was handy for the family and everyone enjoyed it.
Cons: The hotel looks like some items have been updated and others have not. New TV faucets and fixtures but old wall paper and decor. At first glance the hotel looks dated but the essentials are newer and function well.
Good 6.0
Pros: Slept well, had everything we needed. Enjoyed the pool.
Cons: Advertised hot breakfast, but only did cheap to-go bags. Long time to check in, no one was at the desk. A lot of rules to use the pool - should be notified of these restrictions in advance.
Okay 4.0
Pros: Quiet
Cons: Plumbing terrible. Toilet would not flush very nasty
Okay 5.0
Pros: Really clean nice smell
Cons: Pool to small and when I take my room something happen in the pool there close i don¿t know why is the reason
Okay 4.0
Pros: Location.
Cons: The lady that checked me in.She insisted I ordereda kingsized handi room. I requested a king-sized bedroom. There was one king size room next to the elevator and directly acRoss from the vending machines. I asked for a diff room she said no.
Good 6.0
Cons: Hotel need upgrades
Good 7.6
Okay 4.0
Pros: The location
Cons: The breakfast was not exactly as expected. It was more of a small snack.
Poor 1.0
Pros: The location
Cons: Everything is old. Broke down and worn out dirty. Staff is very unprofessional
Poor 1.0
Pros: We didn't even stay the night. We left shortly after check in because it was disgusting and the staff was awful.
Cons: We checked out 2 hours after check in. The experience was horrible, and wasted money since we had to go elsewhere.
Okay 5.0
Pros: Clean, comfortable beds.
Cons: Hallways are dingy. Room was stocked with two conditioner bottles but no shampoo, and only decaf coffee. There was a small blob of toothpaste in the sink, suggesting it hadn't been cleaned.
Poor 1.0
Pros: Nothing
Cons: No maid service. Bad-grab-and-go breakfast.
Good 6.0
Pros: The location
Cons: The toilet wasn¿t clean, the room had a nasty odor. Didn¿t look like the floor were swept at all. And I found hair on the bed. Not satisfied at all
Okay 5.0
Pros: close to shopping,restaurants, nice area.Beds/pillows comfy.
Cons: this hotel is old, shows its age, elevator broken when we were there, carpet in elevator when it was finally fixed was disgustingly dirty, just basic room , no bells or whistles.
Excellent 10.0
Pros: The location it was close to my job
Okay 4.0
Cons: There was never any one to be found and when speaking to the person at the front desk, she mentioned she had been in our room when we were not there and we had asked not to be disturbed
Excellent 10.0
Pros: Clean and quiet
Okay 4.0
Pros: It¿s location
Cons: Receptionist was very rude
Poor 1.0
Pros: Location
Cons: Bed bugs and the general manager was not empathetic and standoffish when approached with video proof of the situation. I did not feel like a valued guest.
Poor 1.0
Cons: I would like to send the filthy pics of our room
Excellent 8.0
Pros: Location and amenities
Cons: No
Poor 1.0
Pros: The pool, everything else was trash
Cons: A hotel that has a pool, made me and my party of 5 leave the pool without any towels because "they didn't have any clean towels" after asking 4 times, the pipes are loud and squeeky, traumatized my daughter, the elevator old and rusty, cracking
Mediocre 2.0
Pros: The location was great
Cons: The room was dirty, no towels to bath with, washed off brown after being in the pool,
Mediocre 3.0
Pros: Clean
Cons: The lady at the front desk when I checked in was very rude
Excellent 10.0
Pros: Everything was nice and neat and clean.i loved staying there it was my first time staying there and I can't wait to stay again!
Cons: No
Poor 1.0
Pros: Heat and water pressure
Cons: Spent 15 minutes trying to check in at the front desk. Hotel room was dirty and outdated. Breakfast was trash.
Poor 1.0
Pros: Staff was kind
Cons: The first room we got was dirty and had blood on the sheets
Poor 1.0
Pros: Location
Cons: The heat in out 1st room never kicked in. It felt better in the hotel hallways and lobbies Moved to a second room and it smelled like a drug factory. Was moved immediately to a third room where it was still freezing cold and the bathroom wasn't clean.
Okay 5.2
Mediocre 3.0
Pros: The hotel staff was amazing! Attentive and solution based staff provided multiple solutions to our requests including moving our room due to soiled linen to ultimately excusing us from our contracted stay because of bugs, poor tub drainage, etc...
Cons: It clearly needs to be updated, extermination, and HVAC repair for extremely loud ventilation systems.
Excellent 8.0
Pros: Clean, well-organized. The grab and go breakfast worked great for us.
Cons: Other guests were noisy in the hallway all night.
Excellent 10.0
Pros: Pool
Excellent 10.0
Pros: this is my 2nd time staying here, both times were perfect. Rooms are clean and fresh smelling, I didn't have a box of kleenex this time but I had some so no big deal. Hardly no reason for a bad review. I felt safe and was not worried about my car.
Cons: nope
Mediocre 3.0
Pros: Staff was friendly and fix the complaint that I had
Cons: There was poop on the toilet when I walked into the bathroom very disgusting so obviously there's not a lot of effort into cleaning the rooms in between Guests. for this reason I will never stay there again even though the staff was friendly poop is a no
Good 7.0
Pros: Proximity to my destination, Price
Cons: They are in the middle of upgrades which are needed.
Mediocre 3.0
Pros: Affordable
Cons: Staff were not friendly and did not make efforts to accommodate request. It felt like I was brushed off.
Good 7.0
Pros: The Desk Clerk a very pleasant young lady
Cons: There should be a outdoor area to sit for smoker..so guess don't turn up their nose Live and Let Live No lotion The paper bag breakfast needs to be Diabetic freely
Mediocre 3.0
Pros: Location
Cons: Hard bed.small bathroom.hole in wall.small tv.not at all like the website.never again.
Mediocre 3.0
Cons: I was called hours before check-in that my reservation was cancelled as I was travelling from hours away even though my room was paid for. My room was not cleaned after our first night stay and no towels were available.
Mediocre 2.0
Pros: Bed was decent
Cons: We were down the hall from the pool and listened to kids running up and down all night. We had to sign a waver saying we wouldn't have a party. Then we were charged 50 bucks for incidentals that will be returned 7 to 10 days after check out. Not a 3 star.
Mediocre 2.0
Cons: Room was very filthy and smelled of throw up
Good 7.0
Pros: Friendly staff
Cons: Elevator and first floor and 3rd floor where my room was smelled like Marijuana the entire time. Smell came into my room. Unpleasant for myself and my guest.
Good 7.0
Pros: The hotel was under construction so they did A good job maintaining the cleanliness.
Cons: Due to construction the breakfast was horrible
Good 7.0
Pros: It was adequate for our one night girls night. Overall for the price it was decent. The location was great. There are two restaurants in walking distance and it is only a about 10 minutes from activists and 5 from shopping.
Cons: The room was obviously only half cleaned. We found belongings from the previous guest and the towels were not clean and had pink and black stains on them.
Excellent 10.0
Pros: Absolutely everything. The room was clean and well taken care of. The staff was polite and friendly. Best of all, the sheets were clean and the bed was comfortable.
Excellent 9.1
Pros: The staff was very attentive and efficient. Its a small hotel, but it has a good location, an effective gym and everything, specially the room, was very clean. The indoor pool was a hit with my nephew and niece.
Excellent 10.0
Pros: Everything. We were staying for our grandson's hockey tournament and the location was perfect.
Excellent 10.0
Pros: The staff was friendly and helpful . The breakfast was great and easy to access. Very clean facility- cleaning staff was able to do extras easily- extra towels . And I enjoyed the pool with the windows to the outside-and the air conditioning inside .
Cons: I liked everything and plan to stay here every time I am in town. Great value for the money!
Country Inn & Suites by Radisson, Rochester-Univ - Rochester
Rated no. 14
7.0
Good 7.0
Based on 1,154 reviews
Details
Reviews

Cleanliness
5.5
Comfort
5.7
Facilities
4.3
Food
3.0
Location
6.6
Overall 5.2 Okay
Based on 650 reviews
Cleanliness
5.5
Comfort
5.7
Facilities
4.3
Food
3.0
Location
6.6
Cleanliness
2.0
Comfort
4.0
Facilities
4.0
Location
4.0
Overall
4.0
Cleanliness
2.0
Comfort
2.0
Facilities
2.0
Location
8.0
Overall
2.0
Cleanliness
5.3
Comfort
5.4
Location
6.3
Services
5.1
Staff
6.6
Cleanliness
6.6
Comfort
4.0
Facilities
6.1
Food
3.0
Location
6.1
Cleanliness
5.4
Comfort
5.7
Location
6.5
Services
5.3
Staff
6.4
Cleanliness
5.2
Comfort
5.5
Facilities
4.0
Location
6.3
Overall
4.0
Cleanliness
5.6
Comfort
5.8
Facilities
4.0
Location
6.9
Overall
5.4
Cleanliness
5.5
Comfort
5.5
Location
7.0
Services
5.2
Staff
6.8

Mediocre 2.0
Pros: The desk person was friendly.
Cons: The room was nasty. Burn holes in sheets, wrinkles in sheets. Towels were not clean. Had a nasty smell in rooms and hallways.
Mediocre 3.0
Pros: Nothing
Cons: Upon check in staff told me that I did not have a reservation! And that I needed to give him my credit card to pay again¿ Not too friendly! Room smelled bad. Dead bugs all in the window sills and in the corner on the floor by the window. No real blanket
Mediocre 2.0
Pros: The location
Cons: VERY OLD AND STAINED. SMOKE ALARM FALLING OFF THE WALL
Mediocre 2.0
Pros: location. Only came here because I had nowhere else to go
Cons: The rooms themselves stink really bad. Bathtubs and toilets are not cleaned. Animals are allowed.
Okay 4.0
Pros: Great A.C in the room. Comfy bed, that's about all,
Cons: There was alot hanging out in the 1st floor hallways, the hallways were also very dirty n smelled funny, I heard dogs braking from at least 3 different rooms on my floor, there was no toilet paper in the room, I had to go all back to the front desk to get some, room floor was slippery. I'm very disappointed 😞
Poor 1.0
Pros: Nothing
Cons: It was in a terrible location and the internet doesn’t show you that. The lobby was filled with marijuana smoke and there was a big dog barking behind the desk so loud I couldn’t hear the receptionist. The bedding had cigarette burns in it. The door was filthy, the toilet was covered in urine. Ive stayed at Red Roof Inn and never experienced anything like that. It was more like a ghetto drug motel then a Red Roof Inn. Terrible.
Excellent 10.0
Pros: Free laundry and they hold your luggage for up to 24 hours after checkout which is very convenient
Cons: The room was a little small for the price but then again this is New York City
Okay 5.0
Pros: The room was clean. I left a nice tip for the room cleaner.
Cons: It is a two-star hotel for a three-star price.
Poor 1.0
Pros: Nothing.. I was physically assaulted by the property manager. I'm in the process of filing criminal charges.
Cons: I did not like anything there.
Poor 1.0
Pros: Nothing it was gross and unclean
Cons: The shower didn¿t work, it only pushed out cold water. There was no blanket on the bed just a sheet. It was loud and they take an extra 50$ from you when you get your room key
Excellent 10.0
Pros: This is a excellent hotel to stay when it comes to customer service, price, cleanliness, and location. I ¿¿% recommend this hotel!!!
Cons: NOTHING!!
Mediocre 2.0
Pros: Location.
Cons: It was trashy and poorly maintained. Smelled like weed. There was a huge ice dam hanging off the second floor roof over the side entryway. If it were to have fallen it would have killed someone standing under it. They should block the area.
Poor 1.0
Pros: I liked nothing at all.The staff are rude. They stole my rings and said they didn't find it. Its dirty and most things in the room don't work.
Cons: I liked nothing at all.The staff are rude. They stole my rings and said they didn't find it. Its dirty and most things in the room don't work.
Good 6.0
Pros: No complaints everything was as expected
Cons: No issues
Mediocre 3.0
Pros: The maintenance man was extremely kind and professional. The location is right next to the airport but just far enough you don’t hear the noise and there are quite a few shopping centers Walmart, restaurants, grocery stores very close
Cons: dirty Feet stuck to the floor . Was given dirty towels twice. First room (nonsmoking) reeked of smoke there were holes in the walls. 2nd room heat didn’t work properly. Smoke detector disabled. Phone broken. Smelled of too much air freshener
Mediocre 2.0
Pros: Nothing - smelled like weed.
Cons: Weed smell and dirty rooms
Good 6.0
Pros: The staff at the hotel was very friendly and accommodating
Cons: The hotel was busy and had a lot of police presence
Poor 1.0
Pros: Nothing it was ridiculous. The shower didn’t work 😵 they had tools laid all over the dresser in the room and it was loud as hell the entire time . All you heard was drills and doors closing
Cons: Everything
Excellent 10.0
Pros: The staff and kinss that they show me !!!!
Cons: Nothing
Excellent 8.0
Cons: Deposit of 100$ I didn’t like
Poor 1.0
Pros: Absolutely nothing there horrible and it's sad because the older guy doing maintenance is the only reason why I say anything nice
Cons: What didn't I like is the question
Good 7.0
Cons: No ice in the lobby no vending machines
Mediocre 2.0
Pros: There was only 1 vending machine for drinks which was out of order. 2 towels that were faded pink,no wash cloth nor bathmat.But room was for 2 people.No ashtray.Halls filled with weed aroma. Just way overpriced for little offered. Don't stay here ever
Cons: There was only 1 vending machine for drinks which was out of order. 2 towels that were faded pink,no wash cloth nor bathmat.But room was for 2 people.No ashtray.Halls filled with weed aroma. Just way overpriced for little offered. Don't stay here ever
Mediocre 2.0
Pros: Price
Cons: They had no toilet paper in the room and the towels were dirty
Okay 4.0
Cons: Room was dirty everything
Mediocre 3.0
Pros: Three beef was soft and comfortable
Cons: The cable didn't work, no ashtrays, no ice buckets, and only one garbage can.
Okay 5.0
Pros: Price
Cons: It appears as if half of a renovation. Was completed but the entire project never finished. All the vending machines empty
Poor 1.0
Cons: Lady behind desk has a very nasty attitude. She almost got into a fight with guests. & has me waiting for almost 10 minutes
Poor 1.0
Pros: The price. But I guess you get what you pay for.
Cons: My gf smoked 1/2 a cig when stepped out.HONEST MISTAKE! We were told someone complained and IF IT HAPPENED AGAIN HE'D CHARGE ME $100.He tried charging my card anyways.I didn't have it so we were kicked out in the middle of Jan forced to sleep in my car!
Poor 1.0
Pros: Nothing
Cons: Yes it was filthy
Excellent 10.0
Pros: Was quiet
Cons: No
Okay 4.0
Cons: This hotel is in the middle of a renovation. My room had not been updated. Couldn't get the non-smoking room I requested, door latch broken in the room, and security door did not work.
Excellent 9.0
Pros: The best thing I like about this location was The closeness of the airport .
Cons: The least thing I like about this hotel was the fact that another guess was sitting on the steps with her huge dog and I had to pass her and her huge dog to go up the steps to get to my room.
Good 7.6
Okay 4.0
Pros: The staff spoke to us as we came out & in. Very personal
Cons: Our room was not cleaned. We only had 1 hand towel & 1 washcloth, however when we requested another set it was brought promptly.
Okay 4.0
Excellent 8.4
Good 7.1
Poor 1.0
Cons: The staff member was rude. The room they gave to me was filthy! The sheets were balled up in the middle of the bed. The ice bucket had cigarettes butts in it with water. I was treated as if I did something wrong by complaining.
Okay 4.0
Pros: The staff was very friendly and helpful
Cons: The bathtub dripped, there were bugs in the room, the toilet didn't flush well, there was no clock, the bedspread on one bed and the blanket on the other had burn holes in them, the floors in the bathroom were slimy and the floors in the bedroom was sticky. You had to PAY for the interent.
Okay 5.7
Pros: Location and price
Cons: I only had one trash can. I had to go to the bathroom every time I wanted to throw out something. The bed sheet also had a bloodstain on it. I don't know if that was mine or someone else cuz I noticed the presence of mosquitos. Coffee machine was broken
Mediocre 3.4
Cons: Rooms were very dirty. After 2 days, we went to a super 8 for the other 3 days we needed.
Mediocre 3.7
Pros: Nothing
Cons: Bath thub faucet leaked. The constant dripping sound was not pleasant. The bathroom fan rattled. The toilet flush lever did not operate properly. The room wasn't very clean, hair, dust and grey stains in the bathtub. The second floor had a constant lingering smell of pot. The staircase door is very loud. Patrons were talking, laughing, yelling, cursing, running, throwing things from my arrival at around midnight, up until around 3 am. Highway and planes(?) can be heard clearly. The staff never intervened to keep the noise down. I didn't sleep.
Okay 4.0
Pros: It was close enough to the airport and local stores.
Cons: Not a very pleasant stay. Now I know why they have carpets in hotels. The upgrade amenities could have been better spent on getting comfortable beds. They charge for travel toothbrushes....what hotel does that? I thought those were normally complementary. And the icicles hanging near the back door...talk about a lawsuit waiting to happen.
Good 6.8
Pros: Location, price, clean, simple.
Cons: Smell of tobacco in "non-smoking" room, some loud guest chatter on Saturday night.
Mediocre 2.0
Cons: I was arriving late in Rochester and leaving my hotel to fly back to Boulder at 3:30 am. I just needed a quick, close stop to sleep for a few hours before I traveled again. I was traveling alone at that point. I booked the room based on Kayak reviews and also it not having a presence on the bed bug registry (I'm a little unhinged when it comes to possible infestations of any kind). I'd never been to Rochester and wanted something super close and convenient to the airport, clean, no frills, etc. because I really needed just the bed. I arrived and checked in just fine/paid for my room. I found my way to it through a series of long empty halls on the second floor. The room was fine, pretty much what I expected...clean and basic. I unpacked the few things I would need for early morning and sat down on the bed and turned on the weather channel. About five minutes later, the room phone rang. I picked it up and the voice on the other end said, "This is the front desk. Do you need your room serviced?" I said I didn't and he asked if I was sure. I said I was and hung up. The room was a little dusty and I thought maybe it had been unoccupied for a stretch since I didn't see another soul on the whole second floor. I didn't give the phone call a second thought until a few minutes later when the room phone rang again. I picked it up and the same voice said, "This is the front desk and we need you to come down here." I asked why and he said, "You just need to come down here right now." My mind raced from maybe there was a fire or a death at home or my rental car got hit. The head covered a lot of possibilities quickly. Not understanding and starting to freak out a little bit, I asked what this pertained to and he said, "Ma'am, you need to get down here now." I was confused and stumbling and said something about being in the middle of something, so could I come down in 15 minutes. He said, "No. You need to come now. You didn't pay for your room and if you don't come down here now, the police are going to take you." I was shaking at this point and asked, "Take me where?" He said, "Into custody." I said, "What for?" and again he said, "You didn't pay for your room." I was very upset and nervous about what was going on and insisted I did pay when I checked in and that he was standing right there when I slid my card and had it approved. I also told him that I have text alerts for all transactions from my bank and that I got one immediately when I swiped my card, plus I had my receipt sitting right in front of me. He said, "You didn't pay and if you don't come down here right now, the police are coming up to get you." I said to please send them because I didn't understand what is going on and hung up. I immediately used my cell to call 911 and told the dispatcher what went down. He told me to lock the deadbolt and stay in my room. He said no police were in the lobby and that someone was either trying to lure me into the hall to do me harm or trying to get me out of
Red Roof Inn Rochester - Airport - Rochester
Rated no. 15
5.2
Okay 5.2
Based on 650 reviews
Details
Reviews

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