Phoenix SUV Rentals

Pick up was easy. Adding another driver at different time was difficult. Car was not very clean abd headrest in back broken.

Service staff were quick and the process was simple and easy

Friendly/knowledgeable easy to deal with staff. The vehicle was brand new and could have been set up, navigation, door locks, radio. Navigation didn’t work, radio sound and stations had to be set to be user friendly. Overall I had a very good experience with Alamo

Everything was good. It would be nice if car rental prices weren’t more than the airfare.

The Rental Center at Sky Harbor was very easy to get to via the SkyTrain after arrival. The staff was friendly, attentive and knowledgeable.

I reserved a full size sedan but they didn't have one when I arrived so they made me pay more for a SUV.

Cost is way too high. Airport fees take advantage of tourist. Plan to avoid Sky Harbor in the future.

The first car we received (Chevy Trax) was an underpowered car that had poor handling. After driving for a day it developed a slow tire leak that required adding air every day or two. The Alamo roadside assistance people we spoke with were all very helpful. We were in a remote location near the grand canyon north rim and they dispatched a new car from Las Vegas over 100 miles away within 24 hrs. The new car worked perfectly (Ford Escape), drove very well, and had no mechanical issues. When we returned the car at the Phoenix airport, the person we spoke with asked us how the rental was and we explained the issue and how Alamo helped us get a replacement car. Without asking, she gave us a substantial discount on the rental cost because of the car trouble which was unexpected but greatly appreciated. Overall, the customer service and roadside assistance people were all nice and very helpful. The one problem was that the communication between the roadside assistance people could be better. For example, when we talked with one person and they went off shift, we had to go through the whole story again with the next person that took over the case. Also, the tow truck driver who brought the new car (who was very nice) hadn't been brought up to speed on the case and didnt know that we were going to be away from the car when he brought the replacement car. It all worked out though and we were impressed by Alamo's customer service and very happy with the replacement car.

Check in staff was super friendly and drop off was very efficient. Liked car, seemed expensive but everything is now.

Don’t book or trust them

We had a great experience renting a car from Enterprise . This includes both picking up and dropping off ! Jocelyn and Bennett were informative , prompt and efficient in getting us through the process . Its people like them that are a key to Nationals success ! Keep up the good work and customers will choose National !

The check in was a bit long. Self-serve kiosks were offline.

I didnt get to rent this car because flight was delayed, and this business closes at noon on Saturdays. I should have had a normal car for $165, instead I landed at 4pm saturday 3/18/23 and had to rent some crazy contraption of Turo, because the only alternative was to rent same car from Enterprise at the airport for almost $785. So I toured Arizona in a 2 seat turbo convertible owned by some guy with about as much trunk storage as a glovebox in a normal car. I mean there wasnt so much as a map pocket or a drink holder. I dont know who I am more pissed at Enterprise for staffing their offices so lightly or Frontier airlines for randomly rescheduling flight times, but you both suck.

Great service, clean car, appreciated the kindness of the staff

Compared to most car rental staff, these agents were outstanding: efficient, professional, skilled, friendly and caring. Waiting in line wasn't too bad either.

Very helpful with our longer rental. Discounted for minor inconveniences. Great staff!!

All the personnel I met at Enterprise were personable and helpful. The car I rented was fine.

The staff at the location were amazing. They were there to help me get what I needed, even with late notice and not many options to choose from. It was a great experience from start to finish. I will rent from this location again the next time I am in Phx. Ken Smith 913-304-4208

The staff was very friendly and accommodating, easy to work with.

We were matched with the same vehicle that we drive at home. No need to learn the controls on a different model of car. The staff were very helpful.

The Sixt experience was perfect--except for the car I rented. The agent offered me an upgrade from a Toyota Camry to a BMW for a minimal increase in payment. Never having driven a BMW, I agreed. But the car was a low-slung sporty model, and getting in and out of the car was very challenging! It handled magnificently in every way, but its comfort level was lacking. I wish the agent had informed me of this particular feature--and I would've stayed with the Camry. I'll know for next time...

Don't book with SIXT if there's even a 1% chance you'll need to cancel. It was the most infuriating process ever to cancel. Their website (there's absolutely no human to talk to) kept saying I needed to go through kayak to cancel. Kayak's website (also no human) says you have to go through SIXT. Neither was taking responsibility. After 8 emails SIXT finally cancelled it, which showed they were indeed the ones able to cancel it!!! Took way too much time. Don't recommend.

We rented Sixt, through Kayak, and had an impossible time cancelling the reservation. We called, we sent emails, we tried to cancel through their website. Kayak indicates that any cancellation is through Sixt. Sixt makes the cancellation virtually impossible. We had a health related cancellation and we emailed the line, and got back an auto-response. We called and got sent to the email (which had the auto response). We tried to cancel use their cancel button, but it did not recognize the reservation. Then, we got billed, so now we have to dispute the charge through our credit card. It's not worth the hassle to rent through Sixt.

They did not have the Camry I booked, so they gave me a Cadillac instead. Pick-up and drop-off was easy.

Plan on waiting up to an hour to get car after you check in to the Avis counter at Sky Harbor Airport. The rental car companies need to find a better way to bring up cars to customers.

The woman at the front desk was incompetent. It took me an hour to get my car

Pick up was very friendly and efficient. Drop off was confusing. No directions by signage or communicative personnel. We were steered wrong at drop off requiring extra steps and unnecessary waits in line. Car was not cleaned properly, even to the point of empty soda bottles in back seat. Windshield wipers were completely absent. So glad it did not rain more than one out of seven days! We would have told a staff member IF a human was available to report to.

The pickup was atrocious. I was in line for almost an hour and a half.

There was confusion about where the pickup and drop off were. I asked kayak for airport locations, but we actually got pickup/dropoff locations a few miles away from the airport. Wasn't a big deal, just a couple uber rides and the price was 50% below what we would have paid at the airport...just wish communication was clearer. They didn't have the car we paid for at the Phoenix pickup, so we exchanged a few days later. It was all worth it cuz the price was right.

I like when I signed for the vehicle I wanted, I only had to go to the slot of where the vehicle was parked, it was very easy and simple to be able to find the vehicle and just drive out, rather than just to line up again to wait until an attendant gets the vehicle for you after lining up to sign for the vehicle, which was approximately 35 mins wait.

Line to pick up the car was awful. Pricing is outrageous with all of you guys these days . .

You rented me a car 35 miles from the airport!!!!

Front end was way out of alignment. Tiring to drive 6 hours

Literally 40 customers in line with 3 reps to help Lady told me she waited 50 minutes in line Not acceptable to me, booked a car with a competitor

We reserved a premium SUV WELL IN ADVANCE. Budget did not have a vehicle in our class. They tried to downgrade us to a smaller SUV or a pickup truck, both impractical and did not have the space we needed. We had to fight in order to get an SUV one size up. The agent did not listen to us and was not polite or easy to work with, and we had to keep arguing why what he was offering did not meet our needs. It was a very unpleasant experience and started off our vacation poorly. Will never again rent from Budget.

Everything was perfect.😊

This Budget was on Indian School Road, a $20 Lyft ride from the airport. It charged 1/2 of what the airport Budget charged. Well worth it!

The pick up process took nearly an hour of waiting in line.

Long, long wait at check-in, approximately 45 minutes. Air conditioning did not work (in Phoenix)

The lines at the pick-up facility in PHX were very long. Took an hour to see an agent. More staff was brought in to assist which made the lines move faster. Once in the garage there was another line to be assigned a car, another 30 minutes. Staff in garage was obviously working as fast as they could and overwhelmed. I ordered a standard car the attendant offered a small Honda and said that was a standard option. When I mentioned the car was to be similar to a VW Pasat she said that was, She was done with me at that point and said I could "Just wait in line again for another car option". I was then offered approached by another staff member and was offered a truck and was taken to one that already had a guest in it. I was then taken to another section of the garage and choose a Volvo. I felt sorry for the attendants as they trying their best with a crazy busy situation.

The servicing before. The car had no washer fluid so had to buy since it started snowing

Long wait when picking up , everything else was fine.

Since I picked up my car just before the Superbowl-Event it was very busy. So I got a visibly damaged Ford Mustang. That´s not good for a "show-car" :( I rented the car via Budget but it was placed in the AVIS area. So it was way hard to find. Return was easy.

Line at the rental car agency was 30 plus minutes to pick up my car. Then when I got to the parking area to pick it up that was 15 minutes as well. Need more staff and support in these areas. Car was clean and comfortable. Thanks.

Your third party b.s. didn't work! Your system changed to pick up and drop off times to noon and noon which wasn't accurate. Tried to change, call payless, we don't handle that. Tried to call you, we don't handle that. Never again!

No one working at the counter or any signs saying to go anywhere different. Called Payless and they said to check outside for their employees they are probably smoking! After 30 minutes no one returned. Went to the car area and a worker said “ just go to the Avis counter . Asked to speak to a manager and was promptly hung up on by Payless customer service! Won’t rent from Payless ever again.

Very easy to pick-up. Car was exactly as ordered

Nice to have tram to take us to rental place. There really wasn’t much that I would change other than being able to add even just one other driver without such a high cost. That would be what I would change.

The check-in process was terrible. The line did not move for 20 min with one lady behind the desk. A gentleman came out and the line zipped through but still took 40 min for 5 people in line. Then went to the number where car was supposed to be and the car was missing. Had to wait in another line for 10 min to reassign us another car. Drop off was very easy.

A fairly long wait to get helped at check in- then they had to substitute cars. Not sure that we got the FULL size that we really needed for 5 people to be comfortable but we made it work. Drop off was very disorganized. There was only 1 employee there and we had no idea what we were supposed to do. Finally someone said just leave the keys in the car and then you can get out. No one came to look at the car or check it in. We did not know if we were supposed to leave or not. No signage either.

Could not find pick up location Terrible Walked for hour trying to find Payless worker

They upsell the insurance under the name of “deposit” make sure you pay the right amount. Check your invoice

The pick up process was horrible, the computer systems kept crashing, I spent over an hour in line. Very poor service.

Rented Tesla, good ride, unclear on "fuel" costs, charged for charging

I had an awful time with the 949 W Camelback Rd Phoenixaz, Phoenix, AZ 85013 location. My flight was delayed so I was unable to pick up my car before the locations closing. So I called customer service the morning after, was told they would hold the car for 24 hours. I arrived at the location, they said that customer service is wrong and that they will not hold the car for more than 2 hours. So they gave my car to someone else and said they had no other cars that they could offer me. I called customer service again, they started by saying that this location had cars to rent and should hold the car for 24 hours. After some back and forth, they figured out that they actually had no cars to rent out in the entire city. Then they proceeded to tell me I can get a refund if I cancel an hour before, which is obviously too late and not helpful information at this point. I asked them what can they do for me as I prepaid, and would be leaving without a car. After some time on hold, the associate said that they would give me a full refund on my reservation and I would get it in 7-10 business days, as well as an email receipt confirmation. This was 4 days ago, I have not received an email confirmation, and am currently unsure if I am still getting this refund. I ended up spending over $200 in Ubers for the weekend, more than what I was spending on the rental car. I reached out to their customer service again, I pray that I actually get this refund.

Didn’t like a damn thing about Hertz they canceled my reservation cause they said I didn’t show up on time so I was without a car all weekend and my plans were destroyed because of that!!!!

Made a reservation and when we arrived to the hertz rental place which was 20mins from the airport (which we ubered to) they didn’t have a vehicle for us. The lady at the front desk said she tried calling us but never left a voicemail. I missed the call because i was just landing from my flight. I tired calling serval times but no know ever answered. The staff member was very unapologetic about the situation and didn’t offer any help, knowing we were tourist and weren’t familiar with the area. We eventually ubered to another rental place, Avis/ Budget 10mins down the road, where they were very accommodating evening without a reservation.

This Hertz location is incredibly awful. There are approximately 3 people working behind the counter but only one would take care of the over 8 customers waiting to be helped. The others seemingly had other things they were doing but never said what those things were. The manager was not made available when we requested to speak with him and we waited over an hour to get into our car after arriving at the agency. The car was only charged to 80% when we arrived and we weren't provided with the adapters necessary to make our charging experience better. Overall would never recommend someone use this dealership

Kayak issue I believe. I thought I was renting at the airport and the location turned out to be 20 minutes away.

The pickup took way longer than necessary.

I was not able to pick up car because it was closed. I had to rent another car as no one answered the phone. I will not use a hertz or kayak again.

Loved the woman who helped me. She went the extra mile! Nothing to improve!

I never got the car. My taxi to the depot arrived late so I arrived a few minutes after official closing time. The staff locked the door when they saw me coming and just sat there chatting, ignoring me while I knocked on the door. Hertz took my money and left me a stranded traveller in the suburbs of an unfamiliar city at night.

Every National employee we encountered was friendly, warm, helpful and understanding -- which was all very appreciated considering the travel-related stress we'd been under the day we had to rent a vehicle to get home. That said, $300+ for a one-night one-way rental felt a bit exploitative when so many people were stranded by airlines during the holiday travel weeks.

With National membership it was nice to skip the rental desk and just pick an available car. The problem was that they didn't have the car type that we reserved, so we were told to just pick any car in the Emerald Aisle. I had to call National twice after rental completed because they severely overcharged us vs. the agreement/reservation we had made.

The process was very smooth and the car was as promised.

They did a great job and the rental process was smooth.

I love you get to choose your car from any available on the lot as an emerald member.