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Phoenix hotels near Heritage Square
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Best Phoenix hotels near Heritage Square
This family-friendly Scottsdale resort is located in the suburbs, within 2 mi (3 km) of Old Town, Scottsdale Fashion Square and Scottsdale Waterfront. Camelback Mountain and Scottsdale Stadium are also within 3 miles (5 km).
Overall 8.9 Excellent
Based on 189 reviews
All
- All
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
9.4
Pros: Spa was awesome
Cons: disappointed no microwave on entirw facility for guest
Excellent
8.8
Excellent
10.0
Excellent
9.6
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
9.7
Excellent
9.4
Pros: Great facilities and exceptional staff
Excellent
10.0
Pros: Food, athletic facilities and room were wonderful.
Cons: More staff in restaurants to reduce wait times.
Excellent
10.0
Pros: Pool and restaurants plus nearby hiking
Excellent
10.0
Pros: Well thought out facility, furnishings and amenities, with guest comfort being a top priority. The breathtaking scenery and we'll maintained golf course complements the resort. Most importantly is the attitude of the staff; everything is done with a genuine smile.
Good
6.5
Pros: Bed, linens, view, city location, air conditioning, large rooms
Cons: Dirty carpet, furniture, and rug. Housekeeping ignored hotel policy of bottled water, chocolates, and turndown service. Women wearing skimpy bikinis in the lobby and elevators with no coverups - Such a DISAPPOINTMENT from six years ago when this resort was the utimate getaway!!
Good
7.7
Pros: The food here is amazing. All the food in old town was amazing as well. We ate at the pool two days and it was gormet delishious! We also ate breakfast in the resturant down stairs and it was also fantastic. Pricey but very good.
Cons: Hotel is beautiful when you walk in and is a really nice place to stay but is very dated. The pool and the rooms need updated to make this hotel worth the money.
Excellent
9.4
Pros: Nice place, friendly staff....there is an awesome hike within walking distance!
Cons: food options are limited unless you travel and so of course food is expensive.
Excellent
8.2
Pros: Bed was very comfortable
Cons: They could have lowered the price on the spa menu since the Jacuzzi steam room and shower are closed
Excellent
10.0
Pros: Beds super comfortable. Gorgeous resort. Luxurious all around
Cons: At one point my 9 year old cut his toe at the pool and when I asked for bandaid and first aid, instead of bringing it to me, I was told to go up to the hotel and ask for it - a good 5 min walk. Leaving my 9 year old bleeding - instructing him to hold pressure as the nail was avulsed, and instructing him to watch the 4 year old to not go near the pool since I had to leave them unattended. Any other 5 star resort would have immediately had me stay with the child as they either sent for someone or radio to someone to bring supplies. Ofcourse this probably just had to do with the very young staff that I spoke with. But, all staff should be appropriately trained at resorts such as this one.
Located in Paradise Hills, this luxury resort is 1.9 mi (3.1 km) from Camelback Mountain, and within 6 mi (10 km) of Scottsdale Fashion Square and Biltmore Fashion Park. Salt River Fields at Talking Stick and Desert Botanical Garden are also within 9 mi (15 km).
Overall 8.7 Excellent
Based on 248 reviews
All
- All
- Families
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
10.0
Good
7.4
Excellent
10.0
Pros: Everyone was professional and courteous.
Cons: Housekeeping kept knocking on our door when we told them we had a late checkout.
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
8.5
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
9.7
Excellent
9.7
Pros: The wonderful friendly staff made this resort really stand out! Grandpa Frank in the Prado was the best. What nice people and a beautiful resort. The rooms were clean and the beds were comfortable. We stayed three days and I didn't want to leave!
Cons: I looked for movie channels or movies on demand on the television but none were available.
Excellent
10.0
Pros: The views of Camelback mountain were incredible. The staff were the most friendly and helpful staff I have ever come in contact with. I especially enjoyed the walk out patios on the first floor. The layout of the bathroom in the our room was so large and luxurious. I highly would recommend The Montelucia to anyone visiting Paradise Valley.
Excellent
10.0
Pros: Everything from when we arrived to when we left. Friendly valet, great bellman, very sweet pool waitress. Pretty room and grounds are gorgeous.
Excellent
10.0
Pros: The grounds are beautiful, the staff is very friendly and the amenities are all fantastic. They really did think of everything when they made this hotel. We wanted to have a relaxing weekend and that's what we had. Can't stress enough how the staff does any amazing job of making sure you are well taken care of.
Cons: The only issue we had was that we wanted to take a bath in our room and the water was not hot at all.
Excellent
10.0
Pros: I don't usually right reviews, but I felt compelled to recommend our experience. We were in awe of the hotel from the moment we arrived. Marissa and Michael at the front desk were professional, engaged and most important they were personal. Hotel grounds are reminiscent of Tuscany with lots of stone and massive wooden gates/entryway. The room exceeded our expectation of cleanliness and style. The onsite restaurant was also delicious. We decided to stay after my wife shot a wedding on sight and vowed to be back. We will return in the near future.
Good
6.8
Pros: Location is good, restaurants and pool is good, atmosphere is nice, staff are friendly, has good amenities.
Cons: Fridge didn't work, had expired juices and a bad smell, no space for your own groceries / wine ( one of those sensor fridges). Toilet chain broke twice. Notified front desk, gave us a $50 credit and apologized. Overall handled it well. Despite the negatives, still a good place however would not return and prefer another location over this one.
Excellent
8.5
Pros: Grounds and hotel were beautiful and clean. Loved the adult pool.
Cons: Valet parking in desert for $22 is crazy expensive. Business center computer usage at $6/15 min is just wrong after already paying $29 resort fee.
Excellent
10.0
Pros: The grounds were beautiful the staff was very friendly and courteous.
Cons: the cost of the drinks were high. some charge errors that I caught.
Excellent
8.5
Pros: setting and location - beautiful
Cons: more diverse food options and more activities for families
Located in Downtown Phoenix, this hotel is within a 10-minute walk of Children's Museum of Phoenix, Phoenix Convention Center and Roosevelt Row. Chase Field and Arizona Science Center are also within 15 minutes. 3rd Street - Washington Station is 11 minutes by foot and 12th Street - Washington Station is 12 minutes.
Overall 8.7 Excellent
Based on 398 reviews
All
- All
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
8.0
Excellent
8.0
Okay
5.4
Excellent
10.0
Pros: Location, location, location Free parking Free full breakfast Friendly staff
Cons: N/A
Excellent
9.1
Pros: Had tickets to diamondbacks game. Close place stay.
Cons: Breakfast was okay. Didn't care for turkey sausage.
Okay
4.6
Cons: The beds were torture. Not only were they hard, the springs were poking through. Also, we paid for queen beds and got doubles. The breakfast was a joke: it was in a tiny cramped little room and was gone every morning we went down. Worst of all, we were constantly bombarded by the extremely loud noise of elevator machinery. Seriously, it was impossible to relax there.
Excellent
8.0
Pros: staff friendly location
Cons: shuttle service started at 7AM. - doesn't help for earlier flights bathroom had lots of wear and tear; especially tub/shower requested extra supplies via Kayak but didn't receive them upon check in.
Located in Downtown Phoenix, this eco-friendly hotel is within a 5-minute walk of Phoenix Symphony Hall and Talking Stick Resort Arena. Phoenix Convention Center and Chase Field are also within 10 minutes. Washington - Central Station and Jefferson Street - 1st Ave Station are within a 5-minute walk.
Overall 8.6 Excellent
Based on 437 reviews
All
- All
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.0
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
9.4
Excellent
9.7
Good
6.5
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.4
Pros: This hotel is Nice and clean. The interior design is modern. The location is perfect if you want to take a stroll around downtown. From the front entrance, you can see the US Airways stadium, the Chase stadium or arena (sorry, not a sports fan) and just a few minutes walk away. Also it about a five to ten minutes walk to Heritage Square. One minus is the room we stayed in had only one chair and a long sofa for seating. Having just one chair made it tough for two of us to enjoy food or coffee in our room. I recommend friends to stay there, but because it's downtown, don't be surprised about how expensive parking can be, $23/night.
Cons: None
Excellent
10.0
Pros: Staff was very friendly and helpful. Love the location - easy walk to arena and convention center and light rail. Plenty of restaurants, clubs, live music choices nearby as well.
Cons: While I didn't mind, some may be put off by the need to leave the hotel and cross the plaza to access fitness center and breakfast. Both are well worth the "inconvenience"
Good
7.1
Pros: Room was clean and comfortable. Staff was friendly, courteous and professional. Only guests can enter the guest room floors.
Cons: Our room's thermostat was not working right. Our room at the lowest temperature was freezing but at any higher temperature our room would be way too hot. There was no door on the shower which caused water from the shower to get on the bathroom floor, making it slick and a fall hazard. Our bed had no sheet, just the comforter and a small throw blanket. We had to request a sheet and add it to the bed ourselves. We had a very difficult time getting comfortable enough to sleep.
Excellent
10.0
Pros: I liked the location, the décor, and the amenities and perks included with the hotel room stay. Overall, a great hotel. :)
Cons: I did not like the design of the shower, where it was only partially enclosed with a glass wall, where water could spray out onto the bathroom floor. The mattress was a little hard, and the pillows were a little flat.
Excellent
8.0
Pros: Cleanliness
Cons: Room service took forever to show up...2hrs later
Excellent
8.2
Pros: Nice place
Cons: No smoking. $140+ rooms but $27 just to park in garage. And no the hotel doesn't pay for it dicount it or validate parking. This was a bummer.
Excellent
10.0
Pros: Everything
Cons: Nothing
Excellent
9.4
Pros: I loved that I could use the EoS gym! The restaurant was fantastic and all the Staff were absolutely wonderful.
Cons: The pillows and bedding was too soft...no neck or back support in the bedding. Other than that, a wonderful stay...I would stay there again next time in Phoenix
Excellent
9.1
Pros: Love the wine happy hour
Cons: The bed was only so-so. Mattress seemed old
Located in Downtown Phoenix, this hotel is within a 5-minute walk of Arizona State University - Downtown Phoenix and Roosevelt Row. Phoenix Convention Center and The Van Buren are also within 10 minutes. Van Buren - 1st Ave Station is only a 2-minute walk and Washington - Central Station is 5 minutes.
Overall 8.6 Excellent
Based on 413 reviews
All
- All
- Families
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Good
7.7
Excellent
10.0
Excellent
10.0
Excellent
8.5
Excellent
9.4
Excellent
9.1
Good
6.0
Mixed emotions here. The room was great! Spacious, clean, comfortable. The staff was very good, especially front desk. They were friendly and seemed eager to ensure I had an enjoyable stay. My one issue (and the reason for less than stellar scores in some areas) is the restaurant facility. Taking into consideration that the pandemic finds most places short staffed (which they were), the entire food operation is massively screwed up. First, the menus. There are THREE: dine in, carry out, AND room service (though as far as I could tell, they actually don't have room service right now, which isn't surprising, or a big deal.). But to make things even stranger, the room service and carry out menus are different. Don't understand this. Both menus are quite limited to begin with...why have TWO? To add another level of weirdness, you can't call in a carry out order...you have to go down to the restaurant to place your order in person. And then you have to order at the bar, which took forever on a Saturday night (short staffed, date night, etc.) When I finally placed my order, the harried server said I needed to wait close by so they could easily find me when my order was ready. Which meant I couldn't sit down anywhere in the lounge area because of the crowd, and was forced to stand around near the bar counter. Then it took 25 minutes for my Caesar salad with shrimp to come out. After I finally got back to my room and opened the container, I discovered that the salad had no dressing on it whatsoever. My only "special request" was for them to leave off the anchovies...Someone in the Westin's management needs to figure this out!
Excellent
8.8
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
8.8
Excellent
10.0
Excellent
9.1
Pros: The hotel was really comfortable and really was luxurious. But how can hotel, especially one of this stature not have free WiFi? Makes absolutely no sense! Also no hot tub or bath tub, so forget the idea of a soothing soak. You also have to pay $32 a night for parking. Or you can park across the street for $15/day, but if you leave and come back, you have to pay another $15. So don’t plan on leaving once you get there. However there is a light rail across the street if you need to travel somewhere. There is also no included breakfast. Other than those things, the hotel was really nice. I probably won’t stay again because I really love to be able to stay in a hotel with a hotub.
Mediocre
2.0
Cons: Booked the hotel and tried to cancel a couple hours later. Priceline spoke with the front desk manager and they refused to allow me to cancel. I understand it's in your fine print but it's just bad business practice to take someone's money when the reservation was JUST made. It's not like it was booked for months and the room was not given to someone else because of my reservation. I am the CEO of a moderately sized company and travel to Phoenix 5-10 times a year and send hundreds of clients to Phoenix. I will make sure no one stays here. Good thing you kept my $500.
Excellent
10.0
Pros: Large well appointed room. Great bed!
Cons: Outrageous charges for parking ($35/ day), WiFi ($18./day), in room movie ($20.)
Excellent
10.0
Pros: Everything
Cons: N/a
Excellent
8.0
Pros: Large rooms. Comfy bedding. Modern design. Great views of the city. Great breakfast. If you elect not to have maid service, you are given a $5 coupon to use in the restaurant.
Cons: Parking was $28 per car per night. We parked across the street for $14 per night.
This family-friendly Phoenix resort is located in the suburbs, within 2 mi (3 km) of Desert Ridge Marketplace and Musical Instrument Museum. Mayo Clinic Hospital is 2 mi (3.3 km) away.
Overall 8.7 Excellent
Based on 106 reviews
All
- All
- Families
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
9.4
Excellent
10.0
Excellent
9.4
Okay
4.8
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: Went for my birthday overnight and the staff could not have made it more special for me. Starting at checking in, when we were upgraded to a room other with a king size bed and amazing view. They went above and beyond- we came back to the room to champagne, a handwritten birthday note, and cake! Then the pool concierge and staff (Nicholas, tabitha, yanna (sp?) and Camille all made us feel SO welcome and taken care of. They brought out a birthday dessert as well, while we were lounging by the pool. They comped a couple things and really made us feel celebrated and welcomed. It was a FANTASTIC customer service experience- which is rare to find these days!
Excellent
9.7
Pros: The resort was amazing. The staff was very friendly and helpful. The kids loved the pool area, especially the lazy river and slide. Nice 36-hole golf course on the property.
Located in Downtown Phoenix, this hotel is within a 5-minute walk of Herberger Theater Center, Phoenix Convention Center and Roosevelt Row. Arizona State University - Downtown Phoenix and Children's Museum of Phoenix are also within 10 minutes. 3rd Street - Washington Station is 6 minutes by foot and Van Buren - 1st Ave Station is 8 minutes.
Overall 8.6 Excellent
Based on 161 reviews
All
- All
- Families
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
10.0
Okay
4.8
Excellent
9.7
Excellent
8.8
Excellent
10.0
Pros: Customer service was great!
Excellent
10.0
Good
7.7
Excellent
9.3
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
10.0
Pros: Location, Clean Rooms, Excellent Beds, Good Internet.
Cons: Homeless Begging right outside front doors.
Good
6.3
Cons: Staff were not friendly .... injured myself while there and would not allow me temporary use of a wheelchair. Nothing in the vicinity of the hotel really.
Excellent
10.0
Pros: Staff was friendly. Room was very clean. I was impressed by the security and the quietness of the room. Very relaxing. Close walk to Chase Field. We will stay there again for sure.
Excellent
10.0
Pros: Friendly staff. Clean rooms comfortable bed . Easy walk to downtown events
Cons: Confusing parking structure . Foggy windows .
Okay
4.8
Pros: The room was clean and comfortable
Cons: It's funny that the only memorable and helpful staff are not upfront. Reception is horrible...H O R R I B L E!! This is the only reason I would never go back.
Excellent
10.0
Pros: It was a great experience from the front desk to the easy check out.
Cons: Not really a factor if you're not a weekender but parking is truly disproportionate to the amount of rooms in the hotel. You will find that out the hard way if you find yourself staying on a Saturday night.
Excellent
9.3
Pros: walking distance to anything downtown; very clean; friendly staff; excellent bed
Cons: no free wi-fi???? $17 parking????
Excellent
10.0
Pros: Easy check in and out. Very clean room and comfortable bed. Pillows are also amazingly comfortable!!
Okay
4.0
Pros: Semi clean room
Cons: Nothing open past 12, very much lack of knowledge of there "hotel" hour of operations, never had an opportunity to enjoy like food but like everything else there is somthing more rhat will stick with people at Tucson, for a life time
Located in Downtown Phoenix, this hotel is within a 10-minute walk of Phoenix Convention Center and Talking Stick Resort Arena. Chase Field and Arizona State Capitol are also within 2 mi (3 km). Van Buren - 1st Ave Station and Washington - Central Station are within a 5-minute walk.
Overall 8.5 Excellent
Based on 729 reviews
All
- All
- Families
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
9.4
Excellent
10.0
Excellent
10.0
Pros: Great historic building that fit in right in the center of downtown. As it is a historic property, the lobby was marvelously refurbished with its marble surroundings. Rooms were extremely clean and comfortable and the style is wonderful. Close to everything in downtown including the light rail, bars/restaurants, sports arenas, and nightlife.
Cons: As it is a historic property only valet parking available which may inconvenience some but wasn't a deterrent for me. Room service limited to a few hours daily.
Located in Downtown Phoenix, this hotel is within a 10-minute walk of Burton Barr Central Library, Japanese Friendship Garden of Phoenix and Phoenix Art Museum. Arizona Opera and Arizona State University - Downtown Phoenix are also within 15 minutes. Roosevelt - Central Ave Station is only a 2-minute walk and McDowell - Central Ave Station is 5 minutes.
Overall 8.5 Excellent
Based on 573 reviews
All
- All
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
9.4
Pros: The breakfast was amazing- the beds and pillows are perfect-
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: Great room, staff, and style. Also, the beds were amazingly comfortable.
Cons: The in room tablet doesn't list all their options well or other info. Feel like it needs a redo.
Okay
4.0
Pros: Decoration
Cons: Guests on all sides were extremely loud. Whether it was TV, talking, moving furniture, etc. The check in time was unreasonably long. We were locked out of our room. Room service/the restaurant never answered the phone.
Excellent
9.7
Pros: Normally I dread the term "boutique," which usually signals small, cramped spaces with questionable decor. This was not the case with FoundRe. The rooms were spacious and very stylishly appointed, with wonderful design aesthetic. The staff were courteous and helpful and the adjoining restaurant was excellent as well.
Cons: The only slight downside was the fairly spartan "fitness room" which was a handful of cardio machines and a basic set of dumbells.
Located in Downtown Phoenix, this hotel is within a 10-minute walk of Phoenix Symphony Hall, Phoenix Convention Center and Talking Stick Resort Arena. Arizona State University - Downtown Phoenix and Roosevelt Row are also within 10 minutes. Washington - Central Station and Jefferson Street - 1st Ave Station are within a 5-minute walk.
Overall 8.5 Excellent
Based on 411 reviews
All
- All
- Families
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Pros: Yes concierge level very nice.
Cons: Nothing all was excellent
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Good
7.6
Pros: The location of the hotel was great. It was in the heart of Phoenix. The staff was very friendly and helpful.
Cons: The gym is very small and they were renovating so you could hear work being done and the elevators were really slow.
Excellent
8.2
Pros: Staff very friendly and helpful.
Cons: The Concierge Room is advertised as being for guests with rewards points at the Platinum or Gold level plus one guest. The hotel opened the Concierge Room to hundreds of pre-teen and teenaged girls unchaperoned, competing in a national ballerina event in the city. Business and professional guests very disappointed.
Excellent
9.7
Pros: Friendly staff, clean rooms, quality amenities. Would return again.
Cons: A larger swimming pool with shaded areas would be nice. Otherwise, no complaints.
Excellent
10.0
Pros: The Renaissance is close to so many cool downtown Phoenix venues - Valley Bar, Hanny's Seamus McCaffrey's, and Crescent Ballroom. We were able to walk around and had plenty to do all within walking distance.
Excellent
8.5
Pros: Friendly staff and good location.
Cons: Limited menu for dinner. Outdoor chairs and tables are great but had bird droppings on them.
Excellent
10.0
Pros: Stayed in one of the newly renovated rooms. When I got off the elevator to go to my room, I stepped on the thickest, plushest carpet ever. Room was spotless. Lots of outlets on the desk so I was able to keep all my devices charged. All of the staff I encountered were pleasant and helpful. Even the valet, when my car was brought around, washed my windshield before I started out for home. Extremely easy to get back to I-10. The breakfast buffet was wonderful - including lots of fresh fruit and again. Walking distance to Chase Field as well as lots of bars and restaurants.
Cons: Would have liked to have had a magnifying mirror in the bathroom for putting on my makeup but there was lots of light.
Okay
4.0
Pros: Great check in staff and very nice room.
Cons: Decided to stay in instead of going out and the bar staff at the hotel was horrible waited 15 minutes for first drink and then couldn't remember what the drink was. It was super expensive and staff not very personable
Excellent
10.0
Pros: Everything like it should be pleasure to stay there
This family-friendly Scottsdale resort is located in the shopping district, within a 15-minute walk of Kierland Commons and Scottsdale Quarter. Tournament Players Club (TPC) of Scottsdale is 2.6 mi (4.1 km) away.
Overall 8.5 Excellent
Based on 113 reviews
All
- All
- Families
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Pros: The hotel is staffed by professionals who know how to deal with the public. Every detail is taken care of. Our room safe needed to be replaced, and, (due to our inconvenience) we were given a bottle of wine. (Not necessary, but a nice gesture.) Their Hotel Manager should run United Airlines, he could teach them a thing or two about customer service and bedside manner.
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
8.8
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: Everything was on point.
Excellent
9.4
Cons: It’s class. Hard to put that into words. There’s better resorts. This one is just a go to because of it’s CLASSY
Excellent
10.0
Pros: Great F&B, BQ staff was awesome, grounds and amenities top notch. Everyone very nice and accommodating. The gent who handed me a bottle of water at check-in is a keeper.
Excellent
9.6
Pros: Adult pool is great, staff is professional and very accommodating. The grounds are in prefect condition. The spa is on the smaller side compared to the other resort spas in the area. Park in the self parking for free other wise you pay for the valet service. The resort is right across the street from Keirland Commons (great shopping) the resort offers discounts at most of the stores in the commons. Make sure you check in with the concierge to get the discount brochure. Nice gym
Cons: Free wifi in the lobby but only for an hour each day.
Excellent
10.0
Pros: Loved the property and the friendly staff. The room we got was spacious. Loved that it's dog friendly and they provide the dog beds and dog bowls. Even have crates for loan. The food is excellent. The property is huge and very private. Well maintained fitness center.
Cons: Nothing at all
Excellent
10.0
Pros: Pool
Cons: nothing
Excellent
10.0
Pros: We planned same day travel and we were met with friendly staff, beautiful grounds and many amenities. It was a perfect quick trip for golf, spa, pool and relaxation. It is close to neighboring shops and dining!
Excellent
8.6
Pros: Beautiful hotel with view of amazing gold course. Nice paths to walk on. Lazy river. Heavenly bedding is so comfortable. Quick check in and out. We had the free breakfast buffet included. Delicious!. Great shops and restaurants nearby,
Cons: Our room was one of the few with a view of a wall. Disappointing. Our first day, we left the room for 6 hours only to come back and the room had not been cleaned.
Okay
5.4
Cons: The linen in the room had an old stinky smell. I think we just gotna room thatbwas either not used for a very long time, or linens on the bed (including bath robe) that were old. It was very uncomfortable for me to sleep in that bed. They just need to make sure their linen are fresh! I pais over $200/night for a stinky bed.
This family-friendly Phoenix hotel is located near the airport, steps away from Herberger Theater Center, Phoenix Symphony Hall and Phoenix Convention Center. Arizona Center and Heritage Square are also within 10 minutes. 3rd Street - Washington Station is only a 4-minute walk and Washington - Central Station is 5 minutes.
Overall 8.4 Excellent
Based on 581 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Couples
- Groups
- Solo travellers
- Business travellers
Mediocre
2.0
Pros: Nothing
Cons: Everything.
Excellent
10.0
Excellent
8.0
Cons: A bit pricey
Excellent
8.8
Good
7.7
Excellent
9.1
Pros: The view, the rate, the employees
Cons: The carpet, the old Apple phone radio
Excellent
8.2
Excellent
10.0
Excellent
8.8
Excellent
8.0
Poor
1.9
I would not recommend this hotel. We had to change rooms three times because the bed linens were dirty. The bathroom was old and towels had stains. This will be the last time I book a stay at a Hyatt.
Excellent
8.5
Pros: If you're attending a function at the convention center, this is the perfect hotel.
Cons: I wish that there was a small store for incedentals.
Good
7.1
Pros: The heart of downtown Phoenix within walking distance to restaurants and bars downtown.
Cons: The most uncomfortable bed I've attempted sleep in for as long as I can remember. My poor back.
Excellent
8.3
Pros: Great location for what we needed. I really liked the Fitness Center. Plenty of cardio machines. Nice touch having the cold, wet towels available.
Cons: Water temperature was terrible in the room. Either too cold or too hot. When I turned on the hot water at the sink to wash my face it got very hot and no amount of cold water would cool it down for quite a while. The shower had to be turned all the way hot to get a warm shower. There wasn't a shower towel mat for the floor the first day we were there.
Excellent
8.0
Pros: Typical nice Hyatt hotel.
Cons: Fix the hot water!
Excellent
8.2
Pros: Walking Distance to Chase Field.
Cons: Room had a vague smell of cigarette smoke.
Excellent
10.0
Pros: Fantastic staff. Even with the renovations going on, the service was top notch and the front desk staff was so quick to meet our needs.
Good
7.7
Cons: The rooms could use an update. facilities in the room for hooking up my laptop and charging (USB) were non-existent.
Excellent
8.0
Pros: The staff was friendly and I liked the amenities in the hotel.
Cons: The bathroom was really small.
Excellent
9.3
Pros: Staff was friendly and helpful.
Good
7.1
Pros: I do appreciate the employees and the easy access to many other attractions. That was nice
Cons: I did not like the actual bed and the sheets and covers. I must of woke up 6 -7 times. Sheets where not soft. They were hard and loud. The bed was noisy and felt old. Was not a comfortable sleep. Also. This is arizona the air is dry. Maybe giving complimentary waters would be nice. Not charge $5 per water bottle.
Excellent
10.0
Pros: Staff was amazing!
Good
7.1
Pros: Staff. Food. Location.
Cons: Rooms need remodeling in a big way. Bed was uncomfortable and the A/C did not work.
Okay
4.8
Pros: Very close to Talking Stick Resort Arena and Chase Field.
Cons: Staff was not very knowledgeable about the area which was strange considering they live there. Parking is terribly overpriced and wifi is not free. Hotel overall looks very tired and run-down. Online pictures are not a true representation of what the property looks like.
This family-friendly Phoenix resort is located near the airport, within a 15-minute walk of Oasis Water Park and Arizona Mills Mall. Diablo Stadium is 2.5 mi (4 km) away.
Overall 7.8 Good
Based on 798 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Cons: Bar closed at midnight
Good
6.0
Good
7.4
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
8.5
Excellent
10.0
Good
7.0
Excellent
10.0
Excellent
10.0
Excellent
8.0
Good
7.7
Excellent
10.0
Excellent
9.7
Excellent
8.0
Excellent
8.6
Pros: Water park amenities
Cons: Water park hours vs check in/out time. I checked in on Friday night and water park didn't open til next day and I had to check out prior to going to the park.
Okay
5.4
Pros: The hotel is beautiful. It has great potential but they are far from meeting it. If they remodeled the place, they certainly are not finished. The housekeeping staff were great.
Cons: They do not have supplies/equipment to handle the capacity. We needed another blanket and were told they ran out. They do not have nearly enough chairs at the pools. There were 10 lounge chairs at our pool. I know they cannot provide enough chairs for every guest but there is absolutely no excuse why there were not at least 30-40 chairs at each pool. There was certainly room for that many. People at the pools were angry. The teenagers that work at the oasis pool were rude. Instead of being a relaxing experience, it was over-crowded and stressful.
Excellent
9.1
Pros: Beautiful balcony view and clean room.
Cons: No ice machine on every floor.
Excellent
9.1
Pros: The grounds were beautiful and in excellent condition. The rooms are large and have everything you need. The location was excellent. The workout room was unbelievable!
Cons: Bed was not the most comfortable I have used in a hotel. Especially for the money. As to be expected, the food service on site is extremely expensive. Resort fee is high and not optional - they get ya!
Mediocre
2.5
Pros: Not much to like. Except the property had mature trees.
Cons: Staff service was shockingly bad. The property claimed there was an upgrade ... still old and dirty looking. Price of food was very high. They call this a resort ... more like a glorified hotel. Would not recommend this property ti anyone.
Okay
4.2
Cons: Many reviews have the Arizona Grand Resort on the top of their list, but the truth is the options are few, the facilities are dated, and the atmosphere has very little energy. Don't get me wrong, this is a nice hotel, however, in terms of resorts, it does not belong in the same conversation with any of the Scottsdale or Sedona facilities. Very disappointing considering what was being sold. A three-night reservation, we left after one evening.
Good
6.0
Pros: As always the Weather during Spring Break is wonderful. The general layout of the resort is wonderful. This is my 3rd trip here since 2009 and we want to make it a annual thing for myself and my kids,
Cons: This trip we experienced a lot of horrible service, missed room services, not being attended to while at one of their restaurants. the exception was the last night we were there. I spent $5000 over a course of 6 nights we stayed..I would expect way better service when ones pays this much. Im considering not coming back due to the service not matching the price I paid. I also feel the resort could use a bit of updating and repair. Eep in the room when we had burnout light bulbs and once again they were never replaced on our stay.
Excellent
9.7
Pros: We loved our comfortable room. We loved the waterpark. We loved being able to check in a little early.
Cons: We didn't love not being able to bring a few snacks into the waterpark. They make sure you have to buy them there.
Excellent
10.0
Pros: We really enjoyed the Oasis Water Park they had different events going on which made it super fun for the kids.
Cons: The room was clean, great location close to shops restaurants and more. Plenty of things to do at resort.
Excellent
10.0
Pros: Enjoyed the peaceful atmosphere... we celebrated our first year anniversary here and the staff was very courteous that we had an upgrade on our room and a bottle of wine given to us for free at your arrival! Excellent location!
Cons: Restaurant had good quality food just a little overpriced.
Okay
5.7
Pros: Grounds Family water park
Cons: Requested newspaper three times - never received - front desk and "grand service" said that paper would be delivered as it was part of " resort fee" which I was required to pay Asked for creamers for coffee in room never delivered TV says you can check out via tv but cannot - line was half hour long Facility is nice but dated and worn Service in bar was understaffed, "free" appetizer (with two drink minimum) never arrived Mandatory $45.00 plus tax resort fee seems excessive considering poor service
Excellent
8.8
Pros: This isn't a very romantic resort. Too many places for families and not enough places for romance
Cons: DO NOT LIKE THE EXTRA CHARGE AT THE DESK OF $49 FOR WHATEVER. I WAS CHARGED AN ADDITIONAL $110 WHICH $55 IS REIMBRUSED AFTER SO MUCH TIME. CHARGE WHAT YOU WILL AND LEAVE IT AT THAT. WE COME FOR THE SLIDES & LAZY RIVER LIKE EVERYONE ELSE. BUSINESS MAYBE DIFFERENT.
Excellent
8.8
Excellent
10.0
Pros: The service was like what you would find at a 5 Stsr hotel. When we checked in we forgot to ask for a pack and play put in the room. We asked the valet on the way out and by the time we got into the room there was one in there with sheets and a blanket already. It was fantastic!
Cons: The food and drinks at the pool were very expensive and not worth the money.
Okay
5.1
Cons: The waterpark was supposed to open on February 18th per the website and a phone call to the hotel - so we booked from February 20th to 24th. What they failed to inform us was that the Waterpark was only open the weekend before and the weekend afterwards. When we arrived on the Monday the person who greeted us and showed us to our room talked about the Waterpark being great and only later did we find out it was closed. We got 2 nights of the facility fee refunded, however the other 2 nights were not refunded and we chose this hotel especially because of the waterpark. Very disappointing.
Excellent
9.4
Pros: The water park is so fun ! There are so many fun things to do there the water slides are awesome! The beds are super comfy too!!
Cons: There's a resort fee that should just be included in the price but it's for a good reason and the room service is a bit high .
Excellent
8.2
Cons: How busy the pool area is with kids. I am not sure how they can help adults that are not traveling with kids but I'm sure they would be annoyed with the level of kid noise. I think the parents allow the kids too much freedom with little parent supervision even late at night. I feel they should have curfews for the kids. If you are seated over the bridge you must bring your shoes to the lazy river or your feet will be burned. I feel they should have more entrances to the lazy river to much congestion in one area
Excellent
10.0
Pros: rooms and Oasis waterpark
Cons: menu choices for romm service a little limited
Excellent
10.0
Pros: We went for the water park & got more than we expected for the holiday with extended hours & activities for the children. For an additional amount we could check out later & enjoy the park more. Staff were very courteous.
Cons: No microwave
Excellent
8.5
Pros: Comfortable suites with good beds; lush vegetation; wonderful little swimming pool right across from our suite; restaurant patio dining; a great water park for kids; good gift shop.
Cons: Furniture somewhat dated; very small bathroom; stained carpet in living room (except for that, the suite was very clean).
Good
7.4
Cons: cost of food & drinks to expensive
Excellent
8.5
Pros: Newly remodeled, spacious, comfortable suite in beautiful oasis.
Cons: Tasteless coffee forces you to go to the Starbucks counter or dining room. Be sure to turn on the exhaust fan in the shower and/or keep the bathroom door mostly closed when showering. Learned that the hard way when the smoke alarm over the bathroom door was set off. According to the woman at the front desk, some of them are sensitive and can be set off so you have to open the terrace door to get it to stop.
Excellent
8.0
Pros: The staff was friendly. The waterpark was great for the kids.
Cons: Most things shut down about 9pm. The waterpark closed at 8pm, which was fine. The resturants closed at 9pm. The Lobby bar closed early was well. The resort was great for the kids, but left few options for parents.
Excellent
8.2
Pros: Location was good, hotel was clean, staff was friendly and responsive. We were given an upgraded suite. I would consider returning. The fitness center was very nice.
Cons: As a 4-star resort, I expected just a bit more. Water pressure was poor, not all of the shower features functioned properly, dirty towels were left by the cleaning staff outside our door for extended periods. The $50 + tax resort fee per day seemed a bit excessive - especially when the water park was only open on the weekend and we were not able to use it.
Excellent
9.3
Pros: Water Park and Pool area are top notch Grounds were beautiful Upgraded to a Suite was plenty of room for 4 adults! Breakfast at the restaurant, pricey but delicious... some of the best pancakes, jams, toast and buffet we've ever had
Cons: Expensive Resort Fee $40/night + tax... ouch! I thought $20 was the standard? Room Service charge $x delivery fee + 23% gratuity... 23%! Highest we've ever seen. (And the food wasn't that great) Got a great deal on the room, but the resort fee and expensive food options will keep us from staying there again.
Excellent
9.4
Pros: Staff.Staff and Staff is the resorts strength... Luz was great; fast and friendly. She got us checked in and on our way quickly with limited swim time available......that was important. Dan escorted us to our room and set us up quick and easy. Room service was awesome
Cons: Resort fee seems over the top considering daily rate being charged
Situated in the suburbs, this resort is within 2 miles (3 km) of Old Town, Scottsdale Fashion Square and Scottsdale Waterfront. Scottsdale Stadium is 2.2 mi (3.5 km) away.
Overall 7.8 Good
Based on 738 reviews
All
- All
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
9.0
Pros: Everything was very clean and neat
Excellent
10.0
Excellent
8.2
Excellent
10.0
Good
7.7
Excellent
8.8
Excellent
10.0
Good
7.7
Excellent
10.0
Excellent
8.0
Excellent
10.0
Good
7.1
Good
7.1
Excellent
8.0
Excellent
8.0
Excellent
8.5
Excellent
10.0
Okay
4.8
Excellent
10.0
Excellent
9.7
Excellent
8.5
Excellent
8.0
Pros: The place was big and the staff was very helpful. The rooms were clean and big.
Cons: The only thing I would say is the wifi was giving everyone trouble had to pay but the staff refunded me the money just wish is was simpler.
Good
7.3
Pros: Location, Clean
Cons: Room was so far from the lobby we had to drive to the lobby to have breakfast!
Excellent
10.0
Pros: The grounds are beautiful and very open. With multiple pools and a restaurant with breakfast and lunch buffet for a decent price. Staff is very friendly and the overall hotel stay was wonderful. I would definitely stay again.
Good
7.7
Pros: quiet. rooms old and a little tired. closest ice machine didn't work. room door did not close on its own. bed a bit old.
Excellent
8.2
Pros: Clean, great location.
Cons: The gray haired gentleman with a mustache that was on duty late that evening was very rude.
Mediocre
2.0
Pros: The grounds were beautiful
Cons: Way understaffed. Hotel restaurant closed at 4:00. No room service. Terrible
Excellent
9.7
Pros: Friendly, helpful staff. Nice room.
Good
6.5
Pros: The staff is very friendly & helpful and the lobby and grounds are nice
Cons: Old hard cookies, dirty looking rooms that need serious updating
This family-friendly Phoenix resort is located near the airport, within 3 mi (5 km) of Wrigley Mansion and Arizona Biltmore Country Club. Castle N' Coasters and Biltmore Fashion Park are also within 6 miles (10 km).
Overall 7.0 Good
Based on 1,537 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Good
7.4
Excellent
9.1
Excellent
10.0
Pros: Everything was amazing.
Cons: How early check out was not the best.
Okay
4.0
Cons: Dated
Excellent
9.4
Excellent
10.0
Good
6.5
Excellent
8.0
Excellent
9.7
Excellent
10.0
Excellent
9.7
Excellent
10.0
Excellent
10.0
Okay
5.4
Good
6.0
Good
7.7
Excellent
9.7
Excellent
10.0
Pros: It's a nice place, bed was so good
Cons: Nothing to complain about
Excellent
10.0
Mediocre
3.1
Pros: Nothing
Cons: Hvac was loud. Tv had cords and boxes hanging out the side. Guests ran around screaming and play until 11pm
Good
7.4
Pros: Nice rooms for the price, fun waterpark, but the pools were dirty and the pool pavers were blistering hot on our feet.
Excellent
8.0
Pros: Pool is great with kid friendly options. Location is perfect for activities.
Cons: The upkeep has gone downhill, things out of order or in need of repair / upgrade.
Excellent
8.0
Pros: I like the location on 16th Street. Nice bars and restaurants close by. Water park was fun.
Cons: Rooms are a bit dated. Water park was smaller than I was hoping. Not a lot of choices for dining on resort during summer.
Good
7.7
Pros: The pool was great! The pool staff was excellent and always around if you needed anything!
Cons: We were unable to check in early, so they said they would text us when our room was ready which should have been by 4 because that's the time of check in. Around 4:30 still no text, so we decided to go check ourselves. When I spoke with the woman at the front desk about checking in she said our room was still not ready. Luckily she moved something around and got us into a room, but what if I hadn't gone to the front desk and just waited for a text who knew how long we would have waited. If check in is at 4 then we should have been in a room by that time. Also the housekeeping never came to clean our room on the second day which I found very odd.
Okay
4.0
Pros: The efficiency of how the rooms were cleaned.
Cons: For the cost the facilities were very dated.
Good
6.5
Pros: The hotel was very kid friendly and beautiful. The river ranch was a blast. Our room was large with a great view.
Cons: Our room was dirty. It didn't look like the bath tub had been cleaned at all. I had to rinse several hairs down the drain before I could even shower my kids. The carpet was absolutely terrible which became extremely noticeable once my 10 month old started crawling on it. The service was ok some of the staff was super friendly and helpful others were almost rude. All of that being said, I would still stay here again with high hopes of the room being a little cleaner.
Excellent
9.4
Pros: The amount of space for the King bedroom suites was very accommodating. There are two separate rooms, a living room area with a pull out bed is great to use if you have additional folks with you or children, and a separate bedroom in case you want more privacy. The staff were very knowledgeable and responsive. I didn't need much assistance, but for the few questions or needs I had, they were quick to aid me. The resort is kept up well. It has stayed up-to-date since my last stay there 20 years ago. I'm happy to see it has been kept in good condition. I went to the spa and the masseuse was incredibly experienced and did an exceptional job. I would highly recommend the spa.
Cons: There are a few small areas that the resort could improve on: -I noticed it was very difficult reaching hotel staff by phone. I tried every single line (ie Guest Request, Room Service, Front Desk..) just to try to reach someone. This happened to me about 5-6 times within my first 36 hours. They could work on beefing up availability of folks to answer phones. -The spa was fantastic, and one of the showers was very dark, and had one ceiling light which was not in the shower. This made the room dark after pulling the shower curtain. It didn't do justice to the overall appearance to the spa. -Also I would recommend the spa supplying a few creature comforts in the locker room, such as disposable combs for people to use after showers.
Excellent
10.0
Pros: I loved the cozy rooms, I get cold very easily so I was able to turn the heat on full blast while being in a SUPER comfy bed. Room service was amazing and very quick and the staff were very nice and helpful.
Excellent
10.0
Pros: We loved the many options of pools. Also, this was the best exercise facility ever! The staff were also very helpful and friendly.
Good
7.4
Pros: Aging but acceptable property
Cons: The practice of a mandatory resort fee seems to be a gouging tactic if you don't use the services. Not against this property specifically, just the industry practice. Other than that, a pleasant stay.
Okay
4.0
Cons: Rooms need updating. Pool dirty. 90% kids. They should advertise this resort as a kids and family resort. Not a good value for the money
Excellent
10.0
Pros: This place is beautiful. The grounds and buildings are recently remodeled and they are very clean. The room had a lot of space. Parking was great, and the resort fee was actually worth it for once. They give you a lot for the $24 a night fee, I had no complaints.
Good
6.0
Mediocre
2.0
Pros: Easy check in
Cons: They boast "millions of dollars in recent renovations" but the rooms are just awful. I remember this resort from many years ago, and at the time it was very nice. They have basically let the whole place become run down and have milked it for all the money they can get out of it. It is a run down crappy "resort" now, and should be condemned.
Okay
5.7
Pros: The beds were comfortable. Front desk personnel were friendly and very helpful. The rooms are comfortable but a bit outdated. There was some confusion about my bill, but it was quickly cleared up. Overall the hotel was nice, but a bit dated though the amenities were lacking.
Cons: Pool was gross - they didn't bother to skim it over 4 days if was there and there were tons of dead bugs including bees and a cockroach. Saturday morning they had no towels and weren't even trying to fix it. Maids entirely blocked the hallway with their carts and didn't bother to move to let us off the elevator. Lazy river is nice when it's not busy, but was very crowded on the weekends.
Located in Downtown Phoenix, this historic hotel is within a 5-minute walk of Orpheum Theatre and Arizona State University - Downtown Phoenix. Phoenix Convention Center and Roosevelt Row are also within 10 minutes. Van Buren - 1st Ave Station and Washington - Central Station are within a 5-minute walk.
Overall 6.6 Good
Based on 28 reviews
All
- All
- Families with older children
- Families with young children
- Couples
- Solo travellers
Excellent
8.2
Excellent
10.0
Excellent
8.2
Excellent
8.0
Excellent
10.0
Pros: Have stayed there many times, will return.
Cons: Be careful: do not get an adjoining room.
Excellent
8.0
Excellent
10.0
Excellent
8.2
Excellent
8.2
Good
7.7
Excellent
8.0
Okay
4.0
Mediocre
3.1
Cons: I don't expect much when it comes to amenities, but the bathroom didn't even have soap. Like, so I could wash my hands. Both elevators were broken the entire time too
Mediocre
2.0
Cons: The front desk lady was extremely rude to start. Absolutely zero parking although the add indicated parking is available. We had to PAY for parking and walk 5 blocks in the 110 heat. No breakfast. The bathroom door had no lock. And, the kicker is this morning I have little bites all over me!
Excellent
9.3
Pros: The location couldn't have been better for downtown. The staff was very friendly and helpful. I had a very nice stay.
Cons: The bed was a little hard.
Good
6.8
Pros: great location, friendly staff
Cons: Bathroom
Okay
5.1
Pros: I didn't die.
Cons: The staff
Okay
4.8
Pros: The staff was very friendly and pleasant.
Cons: The rooms were old and small. Yes, old building, charm, history, cool, but in the heart of downtown Phoenix in this modern age, you can update your buildings to keep the old charm and still allow for the enjoyment of modern conveniences. A hotel is a customer service oriented business and the building itself is crucial to the customers experience. Our room was very small but ok, could be livable with the right amenities. Very few outlets so tough to charge up computers and phones. None in the Bathroom! None! So I had to blow my hair dry in the other room. The bathroom had a huge sink but zero counter space. So what was the counter put my toothpaste, make up, hairbrushes and such on while i got ready? A toilet seat. Yup. No counter in the bathroom. It had the charm of an old place with the type of tile but so much of the tile was chipped and the paint peeling away from the walls it just felt old and dirty and run down. The drain in the shower didn't work well and I was standing in several inches of water while I showered. No room to room AC so you were at the mercy of how cool the people at the hotel wanted to keep the place. In AZ its 100+ all the time. I bet our room at night was 77 degrees or more. We were sweating and it made sleeping tough. We probably will opt for a more modern place just for the AC and clean feel next time and be willing to pay a higher price for it.
Excellent
9.1
Pros: Location would be great for business travel. Great historical hotel with interesting Hollywood history. Very family friendly roof top pool & sun deck.
Cons: Downtown Phoenix doesn't have much to offer for family fun. The bar directly below the hotel is rather loud until the wee hours.
Okay
4.8
Pros: The location and the beds are comfortable.
Cons: I last stayed at the San Carlos about seven years ago. My how things change. I remember the hotel having character, being older and all, but now that has slipped from "character" to "run down." Everything looked slightly dingey. The walls are much thinner than I remember so everything was audible. The second floor is now the Luke Air Force Base floor, which is fine, but it looks like the decorations belong in a third-grade classroom on Luke base housing. For the amount of money that we paid there should be more amenities. Instead it looks like they are going for minimum service with maximum profit. The hotel needs a serious overhaul.
Excellent
8.2
Pros: The history of the hotel was pretty cool.
Cons: The room was very small in comparison to newer hotels.
Okay
4.8
Pros: Location & price.
Cons: I was given a room key for a room that was already occupied. Then, the guests on my floor (3) were loud all night, as if there was a party in the hallway outside my door.
Excellent
9.4
Okay
4.0
Pros: I don't normally write reviews but this place forced me to write this. The water is the shower actually burned me! The temperature changes so rapidly and without warning whenever another Hotel guest flushes the toilet. Seriously. I will never stay here again. Hope ya'll have a great day!
Good
6.2
Pros: It was fine. Cool to see some of the history, but it’s like they forgot to evolve it to the 21st century. The shower only pumped hot water every 30 seconds, and even then it was scalding before it reverted to luke warm. It was mostly clean, but not spotless. The rooms were fine, but tiny and a weird layout. Was tough to maneuver luggage around. Nice pool. No hot tub. No bar or room service. People were very friendly.
Excellent
9.1
Pros: The hotel was convenient to my meeting venue, was reasonably priced and provided all the basic services I needed. The staff was helpful.
Cons: Only 2 concerns: 1) Kayak, the agency I booked through should have included the "historic", $5/day" charge in their quote for the room; and 2) the bathroom was very small - which was not a problem for me but would have been a problem for a large person.
Excellent
9.1
Pros: Not a high end hotel but very quaint. Staff were very nice and the place was very clean. I will be returning!
Okay
5.4
Pros: Breakfast? What breakfast? Location was good, that was about it.
Cons: Room was last renovated in 1945 or so.
Excellent
8.5
Pros: Friendly staff, great pool, very well kept hotel.
Cons: Please fix the ice machines that were broken on each floor. And a second working elevator would be great, the past two years I have stayed there only one worked.
Okay
4.2
Pros: The pool deck was gorgeous and the staff was nice. The location was okay but still a little sketchy.
Cons: You can hear everything. Every sneeze or soft whisper from other rooms. The windows let every street noise in.
Mediocre
2.8
Pros: Location
Cons: The room was clean, but the electrical was scary. Best was hard and saggy in the middle. I amenities in lobby. Not historic just old and neglected.
Excellent
8.5
Pros: The Hotel San Carlos is a fascinating gem out of the 1920s. Great for the history buff, someone willing to try something unique for a lifetime memory. The staff was considerate, always helpful, and very friendly. I had no complaints. Would stay there again. (Plus, the bath towels have to be the largest ever made...the size of beach towels!)
Cons: Thankful there were lots of close restaurants. The Vietnamese restaurant was outstanding. Realize that costs and parameters limit what can be done for historic landmarks, but carpeting needs updating, wall art (movie star pictures, etc.) could be updated. And...would be great to receive a handout of all the special floor 'tourist points' or history. Ended up going floor to floor to read everything and see everything.
Located in Encanto, this spa hotel is 0.9 mi (1.4 km) from Barrow Neurological Institute and within 3 miles (5 km) of Heard Museum and Phoenix Art Museum. Roosevelt Row and Arizona State University - Downtown Phoenix are also within 3 miles (5 km). Indian School - Central Station is 10 minutes by foot and Osborn Rd - Central Ave Station is 13 minutes.
Overall 6.5 Good
Based on 487 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
9.7
Excellent
9.7
Pros: What a cool place. I want to design my home like the lobby. And thank you for having the book "teachings of Buddha" I leared a lot.
Cons: Nothing. Every thing was perfect
Excellent
8.5
Excellent
8.2
Excellent
10.0
Excellent
10.0
Pros: Everything
Excellent
8.8
Excellent
8.0
Excellent
10.0
Excellent
10.0
Good
7.4
Excellent
10.0
Good
7.4
Excellent
8.0
Excellent
9.3
Excellent
10.0
Excellent
9.6
Excellent
8.8
Okay
4.8
Excellent
9.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Good
7.4
Excellent
8.0
Excellent
9.4
Excellent
8.0
Excellent
9.1
Excellent
9.7
Excellent
10.0
Okay
4.8
Excellent
8.8
Excellent
8.6
Excellent
8.8
Excellent
10.0
Excellent
10.0
Pros: I like the amenities that were offered. I would definitely stay there again.
Okay
4.3
Pros: The bar was good. Bartenders were really nice and made good drinks. The snacks were a plus but I didn't like having to bother the staff for them .
Cons: Weird music playing. No room for toiletries in bathroom. The walls were not well painted.( sloppy job). The web site boasted early check in but when we arrived we were told no check in until 3. My husband is disabled so this was inconvenience. There was only book Buddha but no Holy Bible. Dirty clothing was in the drawers. There was loud street noise due to delivery trucks at 6:30am.
Excellent
10.0
Pros: everything was above and beyond fantastic! incredibly friendly and knowledgeable staff, hip pool with excellent late night vibe, delicious drinks, tasteful decor, all-around cool scene in the heart of phoenix. we'll return whenever we can!
Good
7.7
Pros: Excellent staff , great swimming pool for all ages , low cost meals , happy hour every afternoon , bands playing most nights
Cons: Luke warm water for showering and shaving took ages to obtain , towels old
Excellent
10.0
Pros: Room was large and had great amenities. Koerig coffee maker with good Italian roast provided. Staff always attended to our needs in a very timely and friendly way. Restaurant was fabulous. Pool very unique and fun. Rooftop deck wonderful. Would definately stay again.
Excellent
8.2
Pros: *99% of staff gave 120% (Shout outs to Jena, Jacobi, Jimmy) effort towards quality service. Resort fee is reasonable considering free breakfast vouchers each day, snacks upon request, and upstairs (rooftop) events depending on te season and weather, like free wine hour and a band on some nights. Pool-view suites are the best bet.
Cons: The 1 bad apple at the front desk. *Older, short-haired supervisor was rude. never said hello or attempted eye-contact for each of the three days that we passed the front desk. Although the hotel had a significant makeover, which is a job well done, select rooms on each floor have a trunkated window/external city view due to the structure of the building, unlike the other rooms that have nice a nice oversized window facing outside the property (city view). Might consider revamping the parking lot for security. Room-key-only access with an electric arm to prevent anyone from parking there would be a good start with ornamental fencing to match the current design of the building.
Excellent
8.2
Pros: Hotel was clean and comfortable. Restaurant was good. Pool nice. Enjoyed rooftop bar. Staff helpful.
Cons: Noisy in evening. Not sure if it was from parking lot or bar area.
Excellent
10.0
Pros: Excellent restaurant + fantastic customer service. We wanted a quiet weekend by a nice pool and the Clarendon was perfect for that - plenty of access to fun if we wanted it but also peaceful and relaxing. Rooftop deck was lovely and the regular Friday night band was phenomenal. It was surreal/heavenly to sit in a hot tub under the stars listening to really interesting piano trio arrangements of Radiohead and Satie.
Excellent
10.0
Pros: The free snacks were great, the bar/restaurant was very welcoming with some great live music and excellent drinks. The staff were very friendly. The building itself was very cool and the pool area was almost enticing enough for me to buy a swimsuit.
Good
7.4
Pros: Staff was very nice and the restaurant was good. Beds were comfortable and room was a pretty good size.
Cons: Rooms were a little run down and carpet was a little dirty, some things in the bathroom were broken and bathroom was really small.
Excellent
8.2
Pros: Very nice rooms. Softest towels of any hotel I've eer been in. The food in the restaurant was excellent. The staff was good.
Cons: The first room they put me in the heater didn't work. They gave me a new room rather quickly and even upgraded me to keep me on the top floor, which was nice. However, I don't like hotels where I can hear EVERYTHING that goes on in the rooms around me and in the hallways. Babies crying, dogs barking (the dog was on the floor below me), cell phones ringing, people talking, people using the bathroom, people opening and closing closet doors in their rooms. It was hard to relax, and forget about a good night's sleep. It was disappointing because everything else about this place was top notch.
Excellent
9.3
Pros: The staff at the Clarendon Hotel went above and beyond to make my stay enjoyable. I had some issues trying to book a massage through their spa, but the hotel manager responded immediately and took the extra care to ensure everything was corrected for me. Truly a great experience.
Cons: The hotel is undergoing some construction, which presented some challenges. But, the hotel staff were more than accommodating to overcome any challenges that came up with the construction.
Good
6.8
Pros: The pool. Breakfast was excellent, but gang-style service was at once spotty, redundant and inefficient (former restaurant owner here).
Cons: Non-disclosure of the "service fee" upon our exit, as well as bank holding onto funds, whether we booked through a third party or otherwise. Being upfront is the equivalent in this case of paying it forward. Also, what does this service fee cover? We turned away the morning maid service each morning because it was at or before 9:30 am. It was both the weekend, and we were on vacation/ in town for a one-off musical engagement. We asked her to come back in a couple of hours the first 2 mornings, but never saw nor heard from anyone again... no new towels, tidying up, etc. In fact, mid-way through day 3 (our final day there), we were fed up with recycling old damp towels and had to call the front desk for some replacements. Someone did arrive within the hour to switch out towels, tp, etc,, but back to the definition of service fee, are we missing something? We even felt compelled, in the holiday spirit, to leave $20 for housekeeping in the envelope provided. For what, however, we are left wondering. will most assuredly be booking elsewhere next trip.
Excellent
10.0
Pros: We were happy with everything there and surprised by a lot more. Complimentary wine from 5 to 6. Complimentary bike rentals. Complimentary snacks and drinks. As you can tell, they have a lot of comlimentary add ons.
Cons: A few suggestions: Please provode more that just TV channels. Some movie channels would be appreciated. Or a dvd player. On the sky deck, which is awesome, there are these onion domed ratan lounge chairs. We loved them, but we ordered drinks and realized there was no place to put them down. A little table nearby would be a great addition.
Located in Downtown Phoenix, this motel is within 2 miles (3 km) of Talking Stick Resort Arena, Phoenix Convention Center and Chase Field. Children's Museum of Phoenix and Arizona Science Center are also within 2 miles (3 km). 3rd Street - Jefferson Station is 25 minutes by foot and 3rd Street - Washington Station is 28 minutes.
Overall 6.3 Good
Based on 2,213 reviews
All
- All
- Families with young children
- Families
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Pros: I liked having a safe place to rest.
Cons: More vegan options.
Good
6.2
Pros: Bathroom was clean.
Excellent
8.0
Okay
5.4
Mediocre
3.7
Okay
4.5
Good
6.0
Excellent
8.0
Okay
5.7
Excellent
8.0
Pros: Decent deal clean good price hot water . Not bad , not 5 star but it was 36$ tax included so
Mediocre
3.1
Pros: The lady at the reception desk when we checked in was fantastic, very sweet and super helpful. She is the only reason we stayed in this disgusting motel and didn't immediately go back to Flagstaff. We would have been a lot more upset and probably would have left demanding our money back had she not been so kind to us. The lady who worked the evening of March 15, 2015 deserves a raise! The lady when we checked out was also nice but was unprofessional and more concerned with what was on her phone. Overall, we did get what we paid for I suppose. The location was super convienent, it was 10 min or less away from everything we wanted to do. Just glad we only stayed for one night. I will also admit that the bbqs by the pool are a genius idea! A familiy staying there was bbq-ing up a storm and it smelt AMAZING. haha The hotel resturaunt was also actually really nice!
Cons: The room was disgusting. Utterly disgusting. Cheetos stuck to the carpet, all of the trash cans full, all the towels were damp, no toilet paper, used soaps, dirty mirrors and counter tops, smelt like dog pee, cigarette burns in the sheet/bed, beds were super questionable, pillows smelt mildewy, and only half of the outlets worked. We ended up using our clothes for pillows and ended up sleeping on top of the comforter just because we didn't want to sleep inside. The most staff seemed overworked and underpaid. The rest seemed lazy. And by internet they do not mean WiFi, they mean a tiny computer from the 80s in the lobby... That may or may not work.
Okay
4.0
Pros: Price Close to the airport
Cons: Almost all of the surfaces were sticky! Stains on the pillow cover. Noise of the adjacent highway! Noise of the 18 wheelers that park there. Homeless people around there.
Okay
4.0
Pros: It's close to where I'm going
Cons: The location is creepy
Good
6.0
Pros: Location
Mediocre
3.4
Pros: It was cheap and staff were friendly.
Cons: There were a lot of lingering people at all hours. Someone called our room at 1 am. The second night someone knocked on our door after midnight. Overall, a very sketchy place.
Mediocre
2.0
Pros: Nothing
Cons: First, when I went to go check in the clerk made me wait for like 10minutes while she counted her drawer. Then she received a phone call and was helping the person on the phone while I just stood there. No apologies or acknowledgement afterwards. Second, the facility sucks. Lastly, at night I went to dinner with friends when I returned there were bikers cover the entry way, there people out fighting and smoking. My friends feared for me staying there by myself so I ended staying at their airBnB. I am currently on my way back to motel to get my stuff and run out of there.
Mediocre
2.0
Pros: nothing
Cons: dirty sheets, crappy pillows - you had to dodeg the pimps and drug dealers to go to and from your room
Good
6.0
Pros: Very friendly staff and security.
Cons: Very shady-looking people hanging out around the motel at all hours of the night. Not a good neighborhood. The room did not have a fridge to keep your food/drink cold.
Mediocre
2.0
Cons: The room was a complete DUMP! Ripped chair, and old rotten food in the refrigerator. I was afraid for my life, and that I would wake up and my car would be gone...
Mediocre
2.2
Pros: Closeness to the airport.
Cons: Very dirty. Very rundown. Extremely dodgy people walking around the hotel at all hours of the night. Loud from the passing interstate. Lots of places where your car might be rocked. Women of loose morals knocking on the door very late and offering their services. Stay away!
Mediocre
2.0
Cons: Expedia either screwed up booking or they overbooked and we got screwed. Booked a room 3 months in advance and they were not helpful at all
Okay
4.3
Pros: I liked that I had a bed for the night.
Cons: I didnt like the fact that it appeared that the motel was used as a discreet place for truckers to meet prostitutes and that I felt like I was going to be robbed at any second.
Mediocre
2.0
Pros: Nothing!at all!!!!!
Cons: Everything should have been better not to mention I paid cash the and they still charged my card and haven't refund me yet
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