Prices are in New Zealand Dollars.

Hotels near Phoenix Sky Harbor Airport

Hotels near Phoenix Sky Harbor Airport

Search hundreds of travel sites at once for Phoenix Sky Harbor Airport hotels

Sky Harbor Intl (PHX) - Phoenix, AZ, United States
Check-in
Check-out
Compare vs KAYAK |

Best hotels near Phoenix Sky Harbor Airport

Cleanliness
9.1
Comfort
9.1
Facilities
9.4
Location
9.1
Overall
9.6
Overall 9.0 Excellent
Based on 1,000 reviews
Cleanliness
9.1
Comfort
9.1
Facilities
9.4
Location
9.1
Overall
9.6
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
10.0
Overall
10.0
Cleanliness
7.0
Comfort
9.0
Facilities
8.0
Location
7.6
Overall
8.6
Cleanliness
9.0
Comfort
9.1
Location
9.2
Services
9.0
Staff
9.4
Cleanliness
9.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.2
Comfort
10.0
Facilities
10.0
Location
9.2
Overall
10.0
Cleanliness
9.1
Comfort
9.1
Location
9.0
Services
9.0
Staff
9.4
Cleanliness
9.2
Comfort
9.2
Location
9.2
Services
9.0
Staff
9.3
Cleanliness
8.9
Comfort
8.9
Facilities
9.0
Location
8.9
Overall
9.5
Cleanliness
9.1
Comfort
9.2
Location
9.3
Services
8.8
Staff
9.3

Excellent 9.0
Pros: We had a very easy check in and check out. Breakfast was great!
Excellent 10.0
Pros: Friendly Staff, clean room, quiet
Cons: The only sad thing is that there wasn't any pancakes or waffles. But everything else was great
Excellent 10.0
Excellent 9.0
Pros: Pool. Food was nice touch and helpful.
Excellent 10.0
Pros: The hotel was conveniently located to the car rental and airport. We were pleasantly surprised at check in that they offer a free happy hour with food and free alcoholic beverages. The rooms were spacious and the beds were comfy!
Cons: Nothing
Excellent 10.0
Pros: Great staff and top-notch facilities.
Cons: It is in an ugly neighborhood.
Excellent 10.0
Excellent 10.0
Excellent 10.0
Excellent 10.0
Pros: The staff are amazing, kind and wonderful I love staying at this hotel! They have learn to work around this COVID epidemic unlike other hotels that I have stayed at & just shut down serving food and drinks but still charge you high prices!
Cons: I'm disabled & I can say they make the hotel pretty friendly in all areas to get around in a wheelchair. Except 4 times there elevator doors closed on me and wouldn't reopen and I'm now wearing 4 big bruises & a blood blister on my big toe that got hit.
Excellent 10.0
Pros: Extremely friendly staff.
Cons: Not many restaurants real close. But food at the motel was great.
Good 6.0
Pros: Free dinner and drinks were provided. The staff was friendly and accommodating.
Cons: Cons were no USB ports, no coffee maker in room as advertised. Coffee provided downstairs, but stale by evening. I tried the decaf and found it undrinkable. Drain valve you lift up to make shower work was very stiff and almost was unable to take shower.
Excellent 10.0
Pros: King bed
Cons: N/A
Excellent 10.0
Pros: The food
Excellent 10.0
Pros: Beautiful property and clean
Okay 5.0
Pros: The Staff was excellent
Cons: Bathroom floor was dirty old trash on floor and dirty foot prints. Did not look like it had been mopped in a while.
Excellent 9.0
Pros: Wonderful staff.  Hotel  employee  greeted us promptly and courteously and was such a big help. In these difficult and uncertain times, the staff did everything right to make our stay as pleasant as possible. Great location. Clean room..
Cons: Needed half and half for coffee in the morning (only had powdered creamer).
Excellent 10.0
Pros: Great.
Excellent 10.0
Pros: The property is so very well maintained. There is a welcoming pool and jacuzzi. They offer a hot dinner and free drinks for all guests and also a hot breakfast. The staff is wonderful and helpful. The rooms were in great condition. We got a terrace.
Cons: The only negative would be in the location category. It is right off the highway and offers a local shuttle for the airport. However, if you wanted to walk to a store, it would be a bit far of a walk as there were no stores in walking distance.
Excellent 9.0
Pros: Staff superb, Covid-19 masks required-thank you
Cons: Hallway not vacuumed with specs of food on carpet and some stains
Excellent 10.0
Pros: Service was professional, quick. Staff very helpful
Mediocre 3.0
Pros: The gentlemen  was wonderful. You should be very lucky to have such a loyal employee
Excellent 10.0
Pros: The kickback they offered every night was really nice.
Good 7.0
Pros: Location and parking
Cons: Not super clean. Only one entrance to/from. Pool closed at 10. No restaurant, very limited food/drink after 10 pm
Excellent 10.0
Pros: We liked that we did not have to leave since the hotel provided breakfast and an evening lite buffet as well as three drinks each.
Cons: The only problem we had was we set up a wake up call with the front desk that did not work. We must say, however, when they learned about the wake up failure they put together a very nice bag of goodies for us to take to the airport and snacks for on the airplane. Thank you to the employees of the Drury airport hotel.
Good 7.0
Pros: Multiple pillows to choose from and comfy bed
Cons: Food was low quality and breakfast was same everyday. A little slow to keep up with demand. E.g. waffle mix out and it took her 20 minutes after being asked and other items not refreshed like bananas. Guess you get what you pay for!
Excellent 9.1
Pros: Great variety of breakfast items, as well as hot dinner/snack items that were all included in the nightly rate. There were even free alcoholic and non-alcoholic beverages, as well as popcorn!
Cons: A little close to the highway, so it could be loud at times.
Excellent 8.5
Pros: Great service and breakfast include
Cons: Basic breakfast, but overall good
Excellent 8.8
Pros: It's close to the airport! They give you loads of free food! Like soft tacos with grilled chicken and salad. The airport shuttle doesn't run early enough for a 6am flight, but they'll hire you a cab instead - on them!
Cons: The exercise room is for 16-year-olds and up only; no exceptions. The pool wasn't super clean, though it was sanitary.
Drury Inn & Suites Phoenix Airport - Phoenix
Rated no. 1
9.0
Excellent 9.0
Based on 1,000 reviews
Details
Reviews

Cleanliness
9.0
Comfort
8.9
Facilities
8.8
Location
8.9
Overall
8.5
Overall 8.8 Excellent
Based on 431 reviews
Cleanliness
9.0
Comfort
8.9
Facilities
8.8
Location
8.9
Overall
8.5
Cleanliness
7.5
Comfort
6.5
Facilities
7.0
Location
7.5
Overall
7.0
Cleanliness
9.2
Comfort
8.9
Location
8.8
Services
9.0
Staff
9.2
Cleanliness
8.6
Comfort
8.7
Facilities
9.0
Location
8.1
Overall
8.3
Cleanliness
9.0
Comfort
9.1
Location
9.0
Services
8.9
Staff
9.2
Cleanliness
9.0
Comfort
8.7
Facilities
9.3
Location
8.8
Overall
8.6
Cleanliness
8.8
Comfort
9.0
Facilities
9.4
Location
9.1
Overall
9.4
Cleanliness
8.5
Comfort
8.6
Location
8.7
Services
8.3
Staff
8.7

Good 7.0
Pros: Location.
Cons: I was charged more than price when reserved, if I hadn't caught it I would have been charged more.
Excellent 8.0
Cons: The only thing problem I had with this property was the bathroom was really small.
Excellent 9.0
Pros: Very close to Downtown Tempe and super comfortable beds
Cons: Small Balcony
Excellent 10.0
Pros: Staff was very attentive and friendly. Hotel was new and clean
Cons: No
Excellent 10.0
Pros: Rooms are very nice
Cons: No restaurants close by.
Excellent 8.0
Pros: Property nice always clean
Okay 5.0
Pros: Pool
Cons: You still aadvertise the shuttle takes you to shops within 5 miles which is the main reason I booked here, but when I called and asked for a ride the front desk did not seem too happy and like I was bothering them. This in turn made me feel out of place and I spent $90 in two days on lyft getting to places right around the hotel
Excellent 10.0
Pros: I like the manager she was wonderful her and her staff were pretty lovely. I notified her about my hotel not having a spacious tub like it said it did in the description box of the hotel she went ahead and took care of me after apologizing for it
Cons: My hotel tub wasn¿t spacious and wasn¿t what I paid for not at all
Excellent 9.0
Pros: Very comfortable bed, large room, very clean and quiet.
Excellent 10.0
Pros: Location and Cleaniness
Cons: Didn't have a Microwave in Room.
Excellent 10.0
Pros: Very clean and comfortable. Bed was SUPER comfortable! Friendly and helpful staff.
Excellent 10.0
Pros: Staff was beyond friendly and helpful.
Excellent 10.0
Pros: easy check-in and checkout.
Cons: everything went above and beyond expectations.
Excellent 8.0
Pros: It was a great location and had the airport shuttle service.
Cons: The coffee maker in the room didn't work fully but I didn't complain because I was not in the room long enough. They signed me up for Hilton vip but said breakfast not included.?
Excellent 10.0
Pros: Hilton mgmt, is highly gifted with outstanding. guest care and concern. The professionalism of which we experienced is second to none. We would certainly certainly return.
Cons: Although the hotel is aged, the cleanliness was outstanding
Excellent 10.0
Pros: Room was luxurious and had nice comfy bed, great temp controls , free airport shuttle , a Denny’s nearby, allows Postmates delivery, Starbucks available in morning, restaurant in hotel and only ---- bucks per night. Quiet, clean , comfy, nice
Cons: Only one restaurant and no room service
Good 6.0
Pros: Great black our shades.
Cons: The definition of average airport area hotel.
Excellent 10.0
Pros: Good breakfast. Wonderful staff! Perfect location & 24/7 shuttle.
Good 7.2
Okay 5.0
Pros: Hotel is located about 5 min's drive from PHX international airport. Front desk staff was very friendly.
Cons: Its understandable that its an old property but our room had constant sewage smell in bathroom. Also the shower is very small and there is no curb to hold the water into the wet area.
Mediocre 3.0
Pros: Close to the airport.
Cons: We marked that we wanted freebreakfast. The hotel info says Full American breakfast. Upon check in we were told that we did not have breakfast included with our room. The website was misleading.We had other options and would have booked elsewhere.
Excellent 8.0
Pros: Close to phx, frees shuttle round the clock, restaurant, coffee shop on site
Cons: Beds are not comfortable.
Mediocre 3.0
Pros: the price was cheap
Cons: there was an unpleasant odor in the room. We called for the shuttle from airport and were told where to go. Waited over 45 minutes for the shuttle and called the number several times was on hold and disconnected. staff worried about fix broken file hold
Excellent 10.0
Pros: Great, clean, comfortable hotel with friendly staff, good food, and overall nice place to stay!
Good 6.0
Pros: Very hospitable staff
Cons: Location is far from everything. Even a grocery is a few miles away. WiFi just wouldn’t connect.
Good 7.0
Pros: The room was nice
Cons: There was a hair on the towel
Excellent 10.0
Pros: Fast check-in Roomy Quiet Parking was good. Breakfast was good, though a little pricey.
Cons: Shortage of electrical outlets at bed. I like to charge my phone but keep it there for clock and an alarm.
Mediocre 2.0
Pros: convience of location and Hertz drop off site
Cons: It was less than acceptable! Booked a king and it had two doubles. The carpet was absolutely filthy! Walked barefoot from the bed to the bathroom wound up with long black hair all over my feet!!!(I wiped my feet on the bathmat and it was disgusting!)
Good 6.0
Pros: The over all cleanliness of the hotel
Cons: The staff, was extremely rude and our room was falsely advertised. Put us in the wrong room and then advised us it was just "too bad"
Good 7.1
Pros: This Hilton has an executive lounge. Clean, nice rooms. Nice staff
Cons: Don't get room 260. Long walk to room, but its next to a very noisy elevator. 6:15 to 7am elevator it operated continually and impossible to get back to sleep. Charged $4 /beer in exec lounge.
Mediocre 2.0
Pros: Very nice room.
Cons: The check-in staff was very rude! I did NOT get my wake-up call! No included coffee or breakfast at this motel. You also must pay for internet in your room. There is NOT free parking if you fly and return!
Okay 5.0
Pros: Room is big, good location regarding to airport
Cons: No free WiFi in the room. Bathroom is a little small
Mediocre 3.0
Pros: The towels and sheets Friendly staff
Cons: Paper thin walls - could hear people talking clear down the hall, knocking for room service, heard everyone's door open - close, heard tv next door Pay for internet service No continental breakfast Maid moved my toiletries Canteen open limited
Good 6.5
Pros: The location is close to many attractions.
Cons: It wasn't very clean, the toilet was dirty and the counters on the dressers had liquid stains on them. The front door had a huge gap between the floor and door so we could hear everything from the outside in the hallway.
Good 7.7
Pros: Rooms was modern and clean and comfortable
Cons: The rooms were far from the lobby and hard to find a bit and gate around pool was odd
Excellent 10.0
Pros: Everything
Cons: Nothing
Hilton Phoenix Airport - Phoenix
Rated no. 2
8.8
Excellent 8.8
Based on 431 reviews
Details
Reviews

Cleanliness
9.2
Comfort
8.9
Facilities
8.7
Location
9.2
Overall
8.6
Overall 8.8 Excellent
Based on 268 reviews
Cleanliness
9.2
Comfort
8.9
Facilities
8.7
Location
9.2
Overall
8.6
Cleanliness
8.0
Comfort
6.0
Facilities
8.0
Location
10.0
Overall
8.0
Cleanliness
9.0
Comfort
8.7
Location
9.2
Services
8.7
Staff
9.1
Cleanliness
9.0
Comfort
8.3
Facilities
9.3
Location
8.6
Overall
8.8
Cleanliness
9.3
Comfort
9.3
Facilities
9.3
Location
10.0
Overall
9.3
Cleanliness
9.3
Comfort
9.2
Location
9.3
Services
9.0
Staff
9.3
Cleanliness
9.5
Comfort
9.3
Facilities
10.0
Location
9.0
Overall
10.0
Cleanliness
9.0
Comfort
8.7
Facilities
7.6
Location
8.9
Overall
8.0
Cleanliness
9.2
Comfort
8.9
Location
8.9
Services
9.0
Staff
9.0

Excellent 10.0
Pros: Beds were comfy pool was great.
Cons: It was all good
Good 7.0
Pros: Close to the airport with a free shuttle
Cons: The guy above us was walking and you could hear him. The sound proofing wasn’t great.
Excellent 10.0
Pros: Waffle House next door was convenient and delicious. The Hilton was pretty, the staff are attentive and kind; beds and pillows so comfy;
Cons: I’m worried about how slippery the tub is while showering. Weirdly slippery and curved; son did slip and fall even after I warned him haha- he was fine but an older person may get hurt.
Excellent 8.0
Pros: Definitely loved the rooms very spacious and had all the proper amenities/accommodations. We stayed for Valentine’s day and the mini fridge in the room was a big plus for us being that we had left over food from dinner. All in all I loved it. And breakfast was AMAZING.
Cons: I didn’t like that there was no balcony however thats just me being picky and not actually properly viewing the place. But there was really nothing to not like, the outside does make it look sketchy but inside is gorgeous.
Excellent 10.0
Pros: Being able to check in before 3pm really helped us out. The room had everything that we needed.
Cons: If I return to Phoenix I'm going to look for a hotel that has more dining choices within a mile or two.
Excellent 10.0
Pros: Everything about the hotel
Excellent 10.0
Pros: lots of space in our room, really nice shower/bathroom, and it was very clean. It also featured a nice kitchenette that we didn't end up needing to use. We could of easily stayed a week and been very happy. TVs in both room and living room. Oh & the airport location was perfect with a shuttle service!
Cons: We were located near the elevators and you could hear them running throughout the night. I ended up turning my "fan" noise on from my phone to try and drown it out.
Excellent 10.0
Pros: Quiet and clean
Cons: I had a roach in my bathroom
Excellent 9.0
Pros: Everyone is friendly, caring and willing to accommodate.
Cons: No back up when the power went out (twice). Poor quality of TV programming.
Excellent 10.0
Pros: Nice and clean
Cons: No complementary breakfast
Excellent 10.0
Pros: Hotel employee at the front desk was absolutely exceptional
Good 6.0
Pros: It was very clean
Cons: I didn't like how we ended up in a handicapped room right next to the door to go out to the parking lot. Could not sleep
Excellent 9.0
Pros: Great value. Clean, convient, room service was a nice touch!!
Excellent 10.0
Pros: Always clean with professional staff
Excellent 8.0
Pros: Lobby was clean and decorated nicely. It also smelled greatQ
Cons: The front desk attendant did not great us on arrival. She was on the phone with customers, I think. However, with some basic etiquette she could have been more effective. Upon checkout we got the same treatment from the young man at the desk.
Poor 1.0
Pros: Nice woman at front desk, convenient location
Cons: HORRIBLE room. Paper-thin walls & ceiling, next to constantly slamming door to outside, windows faced front parking lot, no option for 2 beds as we were led to believe we could have, & bad layout for us since room was configured for disabled guests.
Excellent 8.0
Pros: The layout of the room
Excellent 9.0
Pros: Nice suite for the price. Pleasant and efficient staff. Enjoyed the stay.
Excellent 10.0
Pros: Spacious room and comfortable bed!
Mediocre 2.8
Pros: Location convenient to the interstates
Cons: Nose all night long from machinery and guests upstairs. Couldn't get a good night's sleep ay this hotel. Also under renovation, facilities a mess.
Okay 4.0
Pros: Location. Close to the airport.
Cons: While clean, the room looked like a cheap college dorm room. Boxy with cheap furniture.
Okay 5.0
Pros: Staff was very helpful after we complained about being put in a room on a floor that was under construction. We were moved immediately to a floor that was finished. The housecleaning person was outstanding,she actually fixed a bedside lamp that was loose
Cons: We feel we should have been informed that the hotel was being remodeled, probably would not have booked. OR upon check-in we should have been at least put in a room on a completed floor NOT on the floor still under construction.
Good 7.0
Pros: Friendly, helpful staff. Clean/newly renovated rooms.
Cons: No water pressure in shower, hot and cold gauges seemed to be backwards on faucet and shower.
Excellent 8.5
Cons: The air conditioner in the bedroom blew right on my face, which was very uncomfortable.
Excellent 10.0
Pros: Needed a good sleep before flying home. Quiet but close to airport. Good beds. Accessible to city for last nights meeting. It worked great.
Okay 5.0
Pros: Parking of our vehicle while we travelled for 11 days.
Cons: I was told by an unknown staff that our vehicle could park at the hotel while we were gone. However, when we arrived we were given a different story. The charge was reduced, but still had to pay. The free parking was the main reason I chose this hotel.
Excellent 10.0
Pros: Place has everything you could want; restaurant, bar, coffe-cookie station, pool, fitness, business center, LOVED that the "Pavilion Pantry" was open 24/7. Got in late after a show & wanted snacks, everything was well stocked, good variety/choices and it was 'gimme this, gimme that, charge it to the room, thankyouverymuch. An extra juice/Gatorade in the mini-fridge for the morning just makes sense when traveling! Hotel is well kept inside & out. LARGE Room is spacious, love a bathroom that is NOT cramped. Furnishings are new, clean, bed is very comfortable. If we had stayed longer I would have given the restaurant a try. The breakfast buffet looked very complete AND an omelette station for reasonable price. Neighborhood/area was convenient but the property felt secluded/private at the same time, nice. Ample parking even late night, when does that ever happen? :)
Cons: The room itself could have used a mirror and the shower had JUST enough water pressure but that is nit picking, we do almost monthly one nighters to Phoenix area and we will be back for sure.
Excellent 8.2
Pros: Great for kids/family.
Cons: Friendly and accommodating.
Excellent 10.0
Pros: I was impressed with how hospitable the staff was. Very clean.
Excellent 9.4
Pros: Near to airport Cleanliness Staff excellent Restaurant excellent and convenient Facility updated Well maintained Laundry facility very clean
Cons: Beds too soft for my arthritic back Loudness of air conditioning that kept waking me up, but needed to keep it on since Phoenix was 115 degrees outside Very rude and loud and noisy guests in hall - but they are in every hotel, I know
Okay 5.4
Cons: The bed was stated online to be an adjustable comfort bed but was only a pillow top type. I didn't think the bed was very comfortable at all. The window at the end of the hall overlooked a really awful property full of garbage and cars. The restaurant was a great convenience since there was not much around the hotel to go to. The staff in the restaurant was very professional and nice. The food was also pretty good. Since we only stayed one night to catch an early flight it was fine.
Excellent 10.0
Pros: Nice room. Quiet. Super friendly front desk staff
Cons: No complaints
Hilton Garden Inn Phoenix Airport - Phoenix
Rated no. 3
8.8
Excellent 8.8
Based on 268 reviews
Details
Reviews

Cleanliness
9.5
Comfort
9.3
Facilities
8.0
Location
9.3
Overall
7.6
Overall 8.9 Excellent
Based on 93 reviews
Cleanliness
9.5
Comfort
9.3
Facilities
8.0
Location
9.3
Overall
7.6
Cleanliness
9.7
Comfort
9.4
Location
9.6
Services
9.3
Staff
9.5
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.2
Comfort
9.2
Location
9.2
Services
8.6
Staff
8.6
Cleanliness
10.0
Comfort
10.0
Location
8.8
Services
9.7
Staff
9.7
Cleanliness
9.4
Comfort
9.3
Facilities
7.0
Location
9.2
Overall
6.5
Cleanliness
9.5
Comfort
9.3
Location
9.3
Services
9.2
Staff
9.3

Good 6.0
Pros: It was right off the highway and easy to find. The guy who checked us in was very helpful with how we could get a shuttle to and from the airport.
Cons: The hotel itself was okay. It seemed nice at first glance. However our room was missing several things including a refrigerator. The towels were clean but seemed a little worn, and the shower definitely needed to be recaulked. The room next to ours had the vent thingy from the ceiling pulled out and beside the door which was interesting.
Excellent 10.0
Pros: Hotel looked clean and fresh. Beds were comfortable and easy transport to the airport.
Excellent 9.0
Pros: I would have to say that the bed was the most comfortable bed I have slept in!! What kind of bed it is?
Cons: Not something you can control but I did not like that there was no breakfast options available there.
Excellent 8.0
Pros: Clean
Cons: No food on site
Excellent 10.0
Pros: Brand new hotel, fast service
Cons: To add good Coffe to the bar.
Excellent 9.0
Pros: Very comfortable bed
Cons: Arrived in room and had to call for bathroom amenities (no hand soap, shampoo, conditioner)
Excellent 10.0
Pros: decor, rooms, cleaniness, atmosphere
Cons: To make a copy of a document in the business center, it cost $8.95 to use the computer and then 65 cents per page. Other hotels it is free.
Okay 5.0
Pros: Cost
Cons: Dead bolt did not work, tub did not drain, no refrigerator, thermostat did not work, room service did not answer and call to front desk about room service was never returned.
Excellent 8.8
Pros: My room was very, and comfortable.
Cons: The hotel was not in walking distance to restaurants.
Okay 4.8
Pros: Location to the airport.
Cons: I paid for my room on Kayak when I booked the riom. When I arrived the girl at the desk told me there was no way I paid online. I was ready to leave and she caught me and said she received payment thru Kayak. Then she sill tcharged my credit card. It is now 10 days later and still they have not refunded my money for the second charge and have never even offered a discount or anything for their mistake.
Marriott Phoenix Airport - Phoenix
Rated no. 4
8.9
Excellent 8.9
Based on 93 reviews
Details
Reviews

Cleanliness
8.7
Comfort
8.8
Facilities
9.6
Location
8.6
Overall
9.6
Overall 8.6 Excellent
Based on 885 reviews
Cleanliness
8.7
Comfort
8.8
Facilities
9.6
Location
8.6
Overall
9.6
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.7
Comfort
8.7
Location
8.6
Services
8.2
Staff
8.6
Cleanliness
10.0
Comfort
9.0
Facilities
9.0
Location
9.0
Overall
9.0
Cleanliness
8.5
Comfort
8.7
Location
8.7
Services
8.6
Staff
8.6
Cleanliness
8.4
Comfort
8.8
Facilities
10.0
Location
8.2
Overall
10.0
Cleanliness
9.1
Comfort
9.3
Location
8.9
Services
9.0
Staff
9.1
Cleanliness
8.6
Comfort
8.6
Location
8.6
Services
8.5
Staff
8.6

Good 6.0
Pros: The staff very friendly and beds were comfortable.
Cons: Big room but carpet smell wired , found women hairs in the restroom’s floor.
Excellent 9.0
Pros: Everything was clean, check in went smoothly and we enjoyed being able to reserve the hot tub for an hour.
Excellent 10.0
Pros: Staff is friendly, close to hotel. Shuttle driver was extremely helpful!!!
Cons: The bed was soooo hard. I woke up the next morning with a super stiff back. I recommend this hotel but only if u don¿t care about a super hard bed
Okay 4.0
Pros: The shuttle is nice to offer.
Cons: Lobby is updated & that¿s about it. Pool area needs a deep cleaning, I would see animals in the pool in the AM & kids would go in after. The rooms are old & dingy. Barely any pillows & covers given. You get what you pay for but I would AVOID this hotel!
Excellent 8.0
Pros: The rooms were clean and it was a convenient location. There was a hot tub we could use and a fan in the bathroom (that small detail is important!)
Cons: We specifically needed a hotel with a laundry area for guests because our flight had been cancelled and we were out of clothes. Their dryer was broken and we had to go out to find a laundromat.
Excellent 8.0
Pros: Clean hotel!
Cons: No information about the hotel in the room. Would be nice if there was a website that I could go to for information about the pool, workout room, etc. Also, the hair dryer was broken.
Good 6.0
Pros: Location was very convenient to the airport. Hotel provided a free shuttle.
Cons: The lobby has been redone, but the rooms are in desperate need of an update. Housekeeping standards are in question: crumbs between the nightstand and bed, etc. Even after they finish updating the rooms, I would question the housekeeping.
Excellent 9.0
Pros: I loved having quick access to the airport (canceled flight and last minute reservation) and the full restaurant and bar in the hotel. Free shuttle was great too! Staff was excellent!
Cons: It is a little dated but not dirty or anything like that.
Poor 1.0
Pros: The lobby was nice
Cons: The room was dirty, the lights when you enter the room wouldn¿t turn on then the lamp on the right side flickers on and off and the radio kept humming even though it was unplugged. Also their was hair all over the bed was nasty.
Excellent 9.0
Pros: Area was great. Very close to everything you could possibly need.
Cons: The worse thing about this particular hotel was the internet. My kids could not log on to the internet with there devices. The internet was horrible.
Excellent 10.0
Pros: location and very clean
Cons: NO
Excellent 10.0
Pros: Courtesy and clean hotel. Friendly staff.
Cons: N/a
Excellent 10.0
Pros: It was very affordable.
Cons: I always prefer a free breakfast, and that was not part of the deal but the hotel was excellent. A free breakfast would have put it over the top.
Okay 5.0
Pros: Location
Cons: Staff were rude
Excellent 10.0
Pros: Close to Phoenix Sky Harbor airport, complimentary airport shuttle service, clean and well appointed rooms, comfortable bed, recently remodeled lobby and restaurant.
Cons: No.
Good 6.0
Pros: The location,close to the airport
Cons: The hotel is rundown. The fixtures are old and poorly maintained. The room was dated and in need of renovation.
Okay 5.0
Pros: Price was righg
Cons: Staff rudely told me to put my mask over nose i already had the mask
Good 6.0
Pros: Location Friendly, informative staff @ front desk
Okay 5.0
Pros: Two entrances
Cons: The bathroom was dirty! It has built up dirt on the wood part of the sink. The floor under the sink had dirt and it was built up in the corner. (I have pictures) We are in a pandemic and it is critical to have High touch areas sanitized between guests..
Good 7.0
Pros: Pool and hot tub were nice. Staff were friendly and helpful.
Cons: I've stayed here several times over the past few years. Rooms are starting to get a bit run down and did not give the feeling of being super clean.
Good 6.0
Pros: Good location
Cons: First room I was assigned smelled like sewer. Was moved to another room that was fine. Overall, old, tired interior, old hard bed, carpet stained, and just an old hotel that needs up dated.
Mediocre 3.0
Pros: price
Cons: This hotel is not a 3 star as advertised.Its more like a 2 star hotel. Bed is hard as a rock, TV had only one channel and no hair dryer.
Poor 1.0
Pros: No one thing, disappointed
Cons: Gross and Nasty! I felt like I was staying in a dirty hostel...the bathroom in the room was disgusting,I was afraid to shower it was so bad. From check in to check out was a nightmare.The biggest waste of money and I would have rather slept in my car.
Mediocre 2.0
Pros: Location
Cons: The staff were dismissive. Very unprofessional.
Poor 1.0
Pros: I like how clean everything looked and also the cable tv from Cox was on point .
Cons: My room toilet was not working properly , it didn’t have enough water pressure to flush . Called the front desk twice to fix it, someone would come in fixed it once then the 2nd time he just left the toilet the same. I grabbed my bags and left.
Poor 1.0
Pros: Customer service was great!
Cons: The room was dated and dirty. I checked out 2 days early and got a better room
Poor 1.0
Pros: Room was so dirty had smell
Cons: It was dirty
Good 6.0
Pros: Front desk and staff that I encountered were very friendly.
Cons: The cleanliness of the room was, to say the least was very disappointing! The room was very dirty from bathroom, furniture and headboard.
Poor 1.0
Pros: 30 minutes after we checked in to our room (203), we saw a big bed bug in one of the pillows. We took a picture and my bf killed the bug and put it in a tissue paper and went down to the front desk to complain. The front desk personnel transferred us.
Cons: We found a bed bug in one of the pillows, then we were transferred to another room. Next morning, a housekeeping staff just opened our door without knocking and if it were not for the latch she can just barge in and when asked she didn’t know any e
Okay 5.0
Cons: Not as nice as many of the holiday inns I've stayed in
Good 7.0
Pros: Awesome staff. Nice hotel
Cons: No daily room cleaning unless you requested it.
Okay 5.0
Pros: The location is convenient. The outside and the lobby look great.
Cons: The room needed updating. The shower was old and can't be really cleaned. The bathroom door slammed shut, wouldn't stay open on its' own.
Okay 5.0
Pros: Close to the airport
Cons: Front desk looked like it was makeshift. Didn’t have a welcoming or professional look
Good 6.0
Pros: Staff was great no complaints other than not offering a credit towards room not being clean.
Cons: With Covid cases on the rise , I expected the room to be super clean and that was not the case. Very upset at room not being completely clean.
Poor 1.0
Pros: Dirty Room , hair all over the bathroom, pillow smelled like sweat. Filthy
Cons: Did not like the hotel
Good 6.0
Pros: Airport Shuttle
Cons: Room rehab was incomplete and left.
Okay 5.0
Pros: Location
Cons: More cleanliness. room smell like it was not been dusted. Carpets were not very clean
Mediocre 3.0
Pros: Parking was good, Easy fast check in
Cons: The entire floor smelled like marijuana, the alarm clock was broken and was making an awful noise all night long, we had to move the end table in the middle of the night to unplug it. It felt unsafe, people loitering around the parking lot at night.
Good 7.0
Pros: I liked the staff. Friendly and helpful
Cons: I didn't like that there is no room service. Covid or not. A few towels and some soap dropped off are not to much to do without having to be prompted.
Okay 5.0
Pros: The customer service was awesome. I thoroughly appreciated them sending a Lyft to get me at the hotel when the shuttle wasn’t available. Very kind staff which was very appreciated after a long couple days traveling.
Cons: The hotel is somewhat rundown. There are definitely areas you can see it’s been upgraded but in my room, there was damage to the closet door, rust on many fixtures, dirt in the corners. Also outrageous prices for food. $5 for cereal?! $5 for OJ?!
Okay 5.0
Cons: 3 adults and 3 children and we had a suite and only had 2 sets of towels. At bedtime the pull out couch had no sheets tried to call front desk phone did't work when down all they sent up was a blank and 1 sheet no pillow case.
Okay 4.0
Pros: I liked the hotels proximity to the airport and it was easy to get on/off with good freeway access. It also had a new and bright appearance in the lobby area.
Cons: The restaurant bar staff was rude and told us that a huge portion of their menu wasn’t available and had sold out.We were definitely steered towards leaving as hardly anything on the menu was available. Our room was musty and hallway to our room wa
Good 6.0
Pros: The rooms
Cons: the staff at the front counter
Mediocre 3.0
Pros: The one staff was so friendly and helpful.
Cons: Very run down for Comfort Inn. Needs updating! Low price and ‘seedy’ clientele. Carpet filthy in bedroom. Sheets clean but with cigarette burns. I was concerned for my vehicles’ safety. Poor lighting. Run down front. No nice landscap
Good 7.0
Pros: It was located in an area that was convenient for me. It was reasonably clean.
Cons: My room wasn't dirty, but it wasn't spotless. It needs some updating. The lamp flickered the whole time it was on, the shower didn't work correctly and the grout and shower head were dirty and clogged, and the light switch didn't work at the door.
Poor 1.0
Pros: I love the out lay of the building very pretty design love the colors and paint colors.
Cons: When i booked my second night i noticed staff came into our room when we where gone despite the rule that they wonldnt do so considering the covid 19 safety rules that they wouldnt go into rooms that where payed for until the guests leave.
Poor 1.0
Pros: Bed
Cons: Carpet breakfast not included and outdated old furniture and charged my card 300 dollars falsely and unfairly
Poor 1.0
Pros: Nothing it was so bad I spent most of the night in my rental car. The smell of cleaner was so strong you could taste it in the air.
Cons: It was filthy. The box spring frame was actually broken on one side. The overwhelming smell of cleaner was so strong you could taste it when you took a breath. I spent most of the night in my rental car. By far the worst hotel I have ever been in.
Mediocre 2.0
Pros: Unfortunately the worse holiday Inn I have been in. I didn't have enough room in the did not like section. Platinum Member IHG
Cons: Lobby renovation. Only allowing one person/couple at a time to use the pool and spa areas with appointment. Apparently pool, smoking area? cigarette butts/glass ashtray's. Black Mold,walls of the shower. Rusted metal in bathroom. Stained furniture.
Mediocre 3.0
Pros: Nothing
Cons: Yes a lot of things Smile bad Breakfast price expensive Room not clean
Mediocre 2.0
Pros: Rooms were updated and clean.
Cons: Hotel has a horrible odor and smells like farts, cigarettes and cheap perfume. Construction made access to nearby attractions extremely difficult. Very few vegan choices for meals.
Mediocre 2.0
Pros: Proximity to the airport
Cons: Room light didn't work, shower had issues, no complimentary breakfast, computer was not in a private room and didn't work had memory issues and pop ups indicating it wasn't functioning and a very old keyboard that was sticky, overpriced room
Excellent 8.2
Pros: Timely airport shuttle
Cons: Room lighting inadequate partially due to light burned out
Mediocre 3.0
Pros: location
Cons: yes, the key card would not open my door & I had to wait for over an hour for someone to get my door open. it did this for two nights
Mediocre 3.0
Pros: It was close to the airport.
Cons: Room was worn out and dirty. Air conditioning did not work very well. It did not meet my expectations for this star level.
Holiday Inn Hotel & Suites Phoenix Airport - Phoenix
Rated no. 5
8.6
Excellent 8.6
Based on 885 reviews
Details
Reviews

Cleanliness
8.8
Comfort
8.8
Facilities
8.7
Location
8.6
Overall
8.4
Overall 8.6 Excellent
Based on 823 reviews
Cleanliness
8.8
Comfort
8.8
Facilities
8.7
Location
8.6
Overall
8.4
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
10.0
Comfort
7.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
8.7
Comfort
8.6
Location
8.8
Services
8.6
Staff
9.0
Cleanliness
9.5
Comfort
9.0
Facilities
9.5
Location
9.5
Overall
9.3
Cleanliness
7.4
Comfort
8.0
Facilities
8.2
Location
7.1
Overall
7.5
Cleanliness
8.8
Comfort
8.8
Location
8.7
Services
8.5
Staff
8.9
Cleanliness
8.4
Comfort
8.4
Facilities
8.0
Location
8.4
Overall
7.0
Cleanliness
9.0
Comfort
9.0
Facilities
9.1
Location
8.6
Overall
9.3
Cleanliness
8.8
Comfort
8.5
Location
8.5
Services
8.4
Staff
8.8

Excellent 10.0
Pros: The room wat nice and clean
Good 6.0
Pros: Location was good.
Cons: The beds were very uncomfortable.
Okay 4.0
Pros: No Buffet offered, $15.00 omelet, $12.00 bagel, Too expensive.
Cons: The bed was rock hard, and the T.V. old fashioned cable... Toilet was so low to the floor, like it was for toddlers.
Okay 5.0
Pros: The location to the airport and that the hotel provided a shuttle.
Cons: The beds were too soft and the heavy room doors slammed shut all night long in the hallway waking me throughout the night. And, the lighting in the bathroom wasn’t bright enough.
Excellent 8.0
Pros: Cleanliness
Cons: The pool was closed the entire 3 days for maintenance
Excellent 10.0
Pros: It is very close to the airport and they have a shutter to take you if necessary.
Cons: The elevator, too small to fit with the luggage trolley since the big one was broken.
Excellent 9.0
Pros: Proximity to airport
Cons: The elevators were very slow -
Excellent 10.0
Pros: The manager was super nice!
Cons: No
Excellent 10.0
Pros: THE LOCATION, EVERYTHING WAS PERFECT.
Cons: Nothing, I would stay there again. I stayed at another motel the night before, paid for 2 nights, but checked out after the first night because the room was not really clean especially the corners the environment felt unsafe. But they did refund m
Excellent 10.0
Pros: Very clean and very friendly staff members!
Mediocre 2.0
Cons: It is loud from both noise from the street and noise from the interior. Loudest hotel I have ever tried to sleep in at any time in my life. There was no water to the room except for several hours in the morning.
Excellent 10.0
Pros: Staff was very courteous
Excellent 10.0
Excellent 10.0
Pros: Very comfortable bed after doing some hiking. Pure air room was great. Usually my skin is horribly dry after taking showers in hotels. But not that day. My skin was great!
Excellent 10.0
Pros: Staff very helpful in scheduling shuttle service. Was impressed that you had complementary breakfast when so many have, for the most part, have greatly condensed this service because of COVID.
Excellent 8.0
Pros: I loved the hotel and staff. It was perfect until checkout billing charges were made now money in limbo. Came off card instantly why can't it go back the same way?
Cons: Hotel charged my card 3 times for same thing refund will take over a week. Over $140 and my fiance's card we used for deposit. It's Xmas I needed that money more than ever. Excessive billing confusion. Now we are both out over $140 each waiting on refund
Okay 4.0
Cons: I clean the hotel when I got there and it was filthy, yet they had a fancy sticker on the door that said it was sanitized.
Mediocre 2.4
Mediocre 3.0
Cons: Shuttle service was unreliable.
Okay 4.0
Pros: Location, easy access and parking.
Cons: Charge a dollar for water bottles in room. In Phoenix, other hotels provided guests free water bottles in room. No coffee in room for coffee maker, front desk didn't have supply . Only Hotel I've seen in Phoenix without free coffee in lobby.
Poor 1.0
Pros: I have never taken the time to write anything negative before, but this was the worst experience ever. I am so disappointed. I went down to the front desk after only being there for three hours and handed back the room key. Front desk didnt care.
Cons: It was a horrible experience. I will never go back.
Okay 5.0
Pros: Price
Cons: The location and the fact that the pool is open 24 hours. I could hear people at 200 AM in the pool. The location of the hotel is about a mile from the REALLY bad area of Phoenix.
Okay 5.0
Cons: The location. It’s an old hotel with a bit of a face lift. More of a 2 or 2.5 star.
Okay 5.0
Pros: Airport shuttle and proximity to airport was best; bed was soft and comfortable
Cons: It was fine.
Okay 5.0
Pros: Proximity to airport is about the only benefit.
Cons: It's very tired and stale smelling.
Okay 5.0
Pros: Good location, well maintained
Cons: Rude staff
Poor 1.0
Pros: Room was decent however there was never any hot water in the shower. I stayed here 2 days with cold water
Cons: Yes. The hotel has a complimentary service of washing your clothes. The lady at the front desk stated that the dryer takes longer than usual. It took 9 hours for my very small load of clothes to dry and they were still damp. Spent most of my stay upset
Good 6.0
Cons: Could not get two beds
Good 7.0
Cons: Room had problem with thermostat which I found later on and it was not worth complaining. AC or heater would not turn off
Okay 5.0
Cons: We were not within walking distance to anything. I would have liked a place to sit outside and get Sun.
Mediocre 3.0
Cons: This hotel is in Phoenix, and the very small pool was full of green gunk. I would not have stayed here had I known the pool was unusable.
Mediocre 3.0
Pros: Quiet...relaxing
Cons: No nearby convenience stores...restuarant prices were outrageous...
Good 7.0
Cons: not quite what was expected or perhaps hoped for. Have stayed at better HGIs.
Good 6.0
Cons: I do not like that even though there is a continental breakfast included with other prices it is not with ours.
Okay 5.0
Pros: Average Hotel with loud air conditioning unit. Room was nice, however, hallways were cold and uninviting. No free breakfast.
Cons: No free breakfast.
Good 7.0
Pros: It wasn't too far from the places and homes we visited. Seemed everything was about 15 minutes away. There aren't any restaurants close by or at least I had to search and drive around, none near the main crossroads to grab a quick bite, or fast food.
Cons: There was only one pool and it was right in the front of the building. That was unattractive to me, so have people/guests walking in and seeing us right there swimming right off of the mainroad. I would have preferred it more private, like in the back.
Poor 1.0
Cons: They charged me $37 saying i used the resturant. I have never been at the resturant at all. I am sure a staff memeber used my card without my authorization. I called the hotel no solution so far. Thank you Alelign
Okay 4.0
Pros: Big rooms and a lot of space
Cons: The staff. The lady at the front desk wasn't helping at all. She said she couldn't find my reservation and after 5 minutes of me spelling my name over and over she said: well, I can't find you in our system. Another gentleman had to come and help
Good 7.0
Pros: Clean and quiet.
Cons: The mattress needs to be replaced.
Mediocre 2.0
Pros: It's close to the airport
Mediocre 2.0
Pros: Nothing... I would not recommend this hotel to anyone.
Cons: Very strong chemical or cleaning smell in the rooms burned my eyes and nose,had to leave the air on full blast and leave the hotel for almost 4 hours before I could tolerate it.Hotel employee was rude and unconcerned. Shower head was broken. I will n
Good 7.0
Pros: Nice, quiet, clean, and the room smelled wonderful!
Cons: Area!
Good 7.0
Pros: Centrally located... Clean... Friendly staff..
Cons: Everything seemed just too expensive...
Excellent 10.0
Good 7.0
Pros: Spacious, clean, modern design
Cons: Things are falling apart and being neglected. It seems like it’s in a decline. The TV wasn’t working and maintenance told me this was a problem with all the TVs but he couldn’t fix it. The toilet wasn’t working properly. The sh
Good 6.0
Pros: The business center will stock and nicely located
Cons: The smell of the heater in the room. It had a ugly musky smell in there.
Excellent 8.0
Pros: Room was clean and comfortable. Met my needs.
Cons: Room smelled of a scent that I didn’t care for. Room freshener or something.
Mediocre 3.0
Pros: The staff were very pleasant.
Cons: I did not like the beds. The knob to adjust support was ineffective. The location surrounding was rough looking. The gated pool was small and sits in the shadow of the sun. The jacuzzi water looked green.
Excellent 10.0
Pros: I needed a place close to the airport with a 24 hr. shuttle service, and one that would allow an early check in. This hotel has wonderful people working at the reception desk,(Donigha?) professional, courteous, and accommodating. A nice beer and wine happy hour and a good menu for dinner and breakfast doesn't hurt either.
Cons: It is not a 'walkable' neighborhood, but then the Hilton Garden provide s the necessary services, so not a 'deal-breaker'. Proximity to the airport, for the price, in my opinion can't be beat.
Excellent 10.0
Pros: Comfortable n cleanliness
Cons: No comments.....
Mediocre 2.0
Pros: Close to airport.
Cons: Shuttle van falling apart; driver, although pleasant, was wearing soiled clothing. Hotel needs upgrading. Wanted to have lunch but diningroom only open morning and night and nothing available within walking distance and in an area I did not feel was saf
Excellent 10.0
Pros: Was gone early and back late each day. Room was clean and the bed was comfortable. I had no problems.
Good 6.8
Pros: Clean facility, could definitely tell its newer. Well put together rooms. Handy computer room which helped me book a return flight home.
Cons: $15 for a mediocre cheeseburger. Small patio area, small pool area. No continental breakfast but instead a $14 breakfast buffet. Stuck us in a room next to the elevators which shook our room every 10 seconds all night long.
Excellent 10.0
Pros: The hospitality. The cleanliness.
Cons: Hard not to like anything.
Excellent 9.0
Pros: Great hotel with friendly staff.
Cons: N/A
Hilton Garden Inn Phoenix Airport North - Phoenix
Rated no. 6
8.6
Excellent 8.6
Based on 823 reviews
Details
Reviews

Cleanliness
8.9
Comfort
8.9
Facilities
9.0
Location
8.9
Overall
7.8
Overall 8.6 Excellent
Based on 400 reviews
Cleanliness
8.9
Comfort
8.9
Facilities
9.0
Location
8.9
Overall
7.8
Cleanliness
8.0
Comfort
9.0
Facilities
9.0
Location
9.0
Overall
8.0
Cleanliness
8.8
Comfort
8.5
Location
8.8
Services
8.4
Staff
8.4
Cleanliness
9.6
Comfort
9.2
Facilities
9.6
Location
9.6
Overall
8.0
Cleanliness
8.0
Comfort
8.6
Facilities
8.0
Location
8.6
Overall
7.0
Cleanliness
9.0
Comfort
8.8
Location
9.0
Services
8.5
Staff
8.6
Cleanliness
8.9
Comfort
9.2
Location
8.6
Services
8.9
Staff
8.6
Cleanliness
9.1
Comfort
9.2
Facilities
9.0
Location
8.9
Overall
8.0
Cleanliness
8.8
Comfort
8.8
Location
8.9
Services
8.4
Staff
8.7

Good 6.0
Pros: Nothing spectacular about this property. My first visit to Phoenix for college tours. Area is ok; property a bit smaller than what I’m use to when traveling.
Okay 4.0
Pros: We had issues with noise and fights outside our room
Cons: Toilet and plumbing was backed up ..wouldn’t stay there again
Okay 5.0
Pros: I enjoyed the covid safe breakfast option as well as the food options given. The options were all packed and healthy! The pool was open and allowed 10 guests at a time so that was a nice luxury!
Cons: The cleanliness of the room was not great. There was Valentine’s chocolate under the bed/around. There was gum stuck to the floor and you are only given on towel. One of the front desk employees is a little blunt and rude so my interaction was short each time.
Mediocre 3.0
Pros: Comfy beds
Cons: Front desk was rude upon arrival. Paid for 2 queen beds and gave us a twin with a couch. Not nice when you’re traveling 10+ hours and need a bed to lay in instead of a couch
Excellent 8.0
Cons: Just 2 big towels !!
Good 6.0
Pros: The bed
Cons: The window small and the carpets have stains and our toilet had a few hairs on it and our breakfast we order plain bagels got raisins in the bagel I’m allergic
Excellent 8.0
Pros: Due to restrictions from the virus, I was impressed with how they handled the free breakfast. I ended up booking due to a cancelled flight and arrived way before check-in time and was able to get into a room by 10am. They were so helpful and considerate.
Cons: It's a usual hotel issue, but I couldn't manage to get the temperature just right. Covers on and off all night as the AC came on and off all night. Plus, the refrigerator was weirdly loud. But I did have my earplugs!
Excellent 8.0
Pros: The ease of getting on the highway. The maintenance team came in a fixed the two problems we had.
Cons: The night before you had to tell the manager if you wanted maid service.
Excellent 8.0
Pros: close to airport
Cons: just an average hotel
Excellent 10.0
Pros: The beds were some of the most comfortable beds I've slept in.
Cons: The microwave did not work.
Good 7.0
Pros: The Staff in the morning were very nice and accommodating.
Cons: The first room I was given had an bad odor and I was given another room and it was fine.
Excellent 9.0
Pros: Friendly staff. Wonderfully decorated front lobby. Over abundance of to go breakfast
Cons: Location was questionable but no problems
Okay 4.0
Pros: The place was pretty clean. I enjoyed the stay for the most part.
Cons: Front desk was not helpful what so ever but another front desk gentlemen came in and very kind.
Excellent 10.0
Pros: Excellent Service very Satisfied
Cons: Very Happy
Mediocre 2.0
Pros: I guess close to airport
Cons: Very rude
Excellent 8.0
Excellent 8.0
Pros: Cleanliness
Cons: Room to close to the pool. Really loud.
Excellent 10.0
Pros: Clean comfortable and close to the airport
Excellent 9.0
Pros: Location was ideal for us. Close to the PHX, close to the golf courses we played and had a shuttle to the airport.
Excellent 10.0
Pros: It was near the airport and had a very prompt shuttle service. Breakfast was also excellent!
Cons: Very trivial point, but rooms were a bit smaller than normal.
Excellent 10.0
Pros: Shuttle service, cleanliness, & adequate room for all your needs in a short stay
Okay 5.0
Pros: Price.
Cons: The bathroom tub was clogged n there was a cockroach in the breakfast table
Excellent 9.4
Pros: Convenient locaton neat airport but quiet and comfortable
Okay 5.0
Pros: Room was clean and appeared to have been updated.
Cons: Construction was underway. Lobby did not exist except for check in Area. Staff was nice but place was kinda a mess. They were remodeling entire hotel,
Good 6.5
Cons: Very noisy. Could hear everyone in the halls and in the adjacent room
Good 6.8
Pros: The hotel staff was very courteous and the location to the airport was ideal.
Cons: It was not filthy but our bathroom was not as clean as I prefer and t he hotel hallways were kinda dirty.
Excellent 10.0
Pros: The many pillows were luxuriously thick. The halls were quiet. The breakfast choices were outstanding for the money.
Cons: Our first room had a distinctive (cigarette-type) odor to it, however the front desk immediately corrected it by assigning us a different room.
Excellent 10.0
Pros: Great value for the money
Excellent 9.3
Pros: Nice clean professional hotel, would recommend and will stay again on my next business trip to Phoenix area.
Holiday Inn Express Hotel & Suites Phoenix-Airport - Phoenix
Rated no. 7
8.6
Excellent 8.6
Based on 400 reviews
Details
Reviews

Cleanliness
8.8
Comfort
8.8
Facilities
8.5
Location
8.5
Overall
8.4
Overall 8.5 Excellent
Based on 520 reviews
Cleanliness
8.8
Comfort
8.8
Facilities
8.5
Location
8.5
Overall
8.4
Cleanliness
7.3
Comfort
8.0
Facilities
8.6
Location
8.0
Overall
8.0
Cleanliness
4.0
Comfort
4.6
Facilities
6.0
Location
4.0
Overall
2.0
Cleanliness
8.6
Comfort
8.4
Location
8.2
Services
8.3
Staff
8.2
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
10.0
Overall
8.0
Cleanliness
9.0
Comfort
9.2
Facilities
9.1
Location
9.1
Overall
9.0
Cleanliness
9.0
Comfort
8.9
Location
8.6
Services
8.5
Staff
8.8
Cleanliness
8.7
Comfort
8.6
Facilities
8.6
Location
8.1
Overall
8.6
Cleanliness
9.0
Comfort
8.9
Facilities
8.5
Location
8.9
Overall
8.9
Cleanliness
9.0
Comfort
8.6
Location
8.6
Services
8.4
Staff
8.7

Excellent 10.0
Pros: Loved it
Good 7.0
Pros: The front desk lady was very nice and the room was clean.
Cons: There was a rather rowdy group of kids in the lobby most of the time. The bartender seemed very agitated with the scenario.
Excellent 9.0
Pros: check in was easy, room clean and comfy. Location great-so close to airport
Okay 5.0
Pros: Decor was fun
Cons: Everything was closed at the hotel Advertised a restaurant and bar. Closed Breakfast was supposed to be included in our room rate. No breakfast
Excellent 10.0
Cons: Homeless, people hung out in the parking lot
Excellent 10.0
Pros: It’s was safe, clean and the staff was very friendly.
Cons: NA
Poor 1.0
Pros: Nothing. Experience was horrible. They charged my account twice for the deposit and the staff were very unpleasant
Cons: The receptionist was not helpful at all
Good 6.0
Pros: convenient to airport, well equipped with iron, ironing board, steamer, coffee
Cons: shower did not drain well, bed was way too soft
Poor 1.0
Pros: Nothing. Folks in other reviews complained about homeless. They're NOT an issue! Homelessness is in EVERY area of the US. Even upscale areas. So don't use them as a reason not to stay at any particular hotel. Nor why hotels lack their own upkeep.
Cons: This is the worst Aloft ever!! Very DIRTY inside hotel! Nasty elevators,dirty hallway carpets & walls. Pool/patio closed. Yet BAR was packed with folks! They CHARGED our CC 100.00 (not put supposed hold). Staff not welcoming at all. Very stand offish.
Excellent 10.0
Pros: Bed was so comfy. Loved the modern decor. Close to.airport with a free shuttle.
Cons: Wouldn't wander off property, quotes bit of homeless around.
Excellent 9.0
Pros: Able to walk to it from the airport.
Cons: Marriot
Excellent 10.0
Pros: Love the staff and I love that the love animals
Cons: Nope
Good 6.0
Pros: Prime Location
Cons: The noise level, running jumping was heard all night
Excellent 10.0
Pros: Very clean. Was surprised it was so quiet in the hotel given it being next to the airport.
Cons: N/a
Excellent 9.0
Pros: I can walk to it from the airport. Comfy bed. Clean room.
Cons: I don’t like that Marriott bought it. I wish it were independent again.
Excellent 9.0
Pros: Staff was amazing, hotel was nice and clean. I would stay here again In a heartbeat
Cons: Even though this hotel is near the airport we were not disturb by planes taking off and landing. However our first two nights were filled with noise from Street traffic. The 3rd night we asked for a room away from traffic and it was much better.
Excellent 10.0
Pros: Very clean and great beds.good location if you need to be by the airport area.
Excellent 10.0
Pros: I was blown away when the front desk actually volunteered to bring me towels and an iron. They were prompt, polite and poised. If reminded me of pre-covid data and it meant a lot to me.
Cons: Lisa’s demeanor and attitude is a stark contrast to the sunny, helpful, positive characteristics of the other staff. I found her cold, rude, condescending.i hope that this is a momentary speed bump on an otherwise stellar record of outstanding perf
Mediocre 2.0
Pros: They had security.
Cons: The walls have chipped paint. It was extremely loud, people running up and down the hallway at 4am or 5am. There are a lot of homeless people outside in the parking lot/circle k next door. I did not feel safe with my daughters.
Excellent 10.0
Pros: Comfortable bed, well-appointed room, clean and modern property, decent fitness center and pool, very close to Phoenix Sky Harbor airport, complimentary airport shuttle service or approximately 7 minute walk to airport tram.
Cons: No.
Excellent 10.0
Pros: Location, price, cleanliness, shower was nice and room was decent
Cons: No breakfast offered and the bar was closed
Poor 1.0
Pros: The rooms I love and visit a few times a year or more..But this experience with the manager  was one to leave a lasting BAD impression.BECAUSE OF HER AND HER LACK OF KNOWLEDGE THEY OWE ME $---.HOPE TO BE REFUNDED BY BEN THE NIGHT MANGER
Cons:  MANAGER RIPPING ME OFF AND DOUBLE BILLING US
Good 7.0
Pros: I liked that it was close enough to the airport. There were enough staff on duty.
Cons: Even though there were enough staff around I had to keep asking for towels n room service.
Mediocre 3.0
Pros: It was a conveniant location
Cons: Who test the fire alarm all day and late night??! Really is so upsetting to wake up with that loud noise no once but many! And there is never a manager in duty to provide a explanation!
Poor 1.0
Pros: Nothing
Cons: They charged me for lighting a candle while bathe 75.00 saying that it was not allowed I had no idea you could know staff was very rude.
Okay 5.0
Pros: The hotel room was bigger than expected and the lobby was nice. The bed was very comfortable.
Cons: There were some very loud noises in the middle of the night and they lasted until early in the morning. The bathroom had some mold and the sink had a smell in the drain.
Good 7.0
Pros: Surprisingly quiet even being on the 2nd floor. Bed was comfortable.
Cons: Shades did not darken the room, too much light came through in the morning. They were allowing glass around pool, very dangerous. Couldn't have just a light in the toilet/shower area.
Poor 1.0
Pros: The bar
Cons: Ckd in on Friday. Never had a hot shower until hour prior to cknout on Sunday. The desk could care less. They said since I prepaid there was nothing they could do. Someone has my money and I think I should get some of it back. hotel from hell.
Excellent 8.5
Pros: There hotel was very convenient, very clean, the bed was very comfortable, the shower was decent, and overall our experience was very positive.
Cons: The breakfast experience was awful. The breakfast room was unbelievably confusing. There were paid groceries interspersed with maybe-free stale bagels with cheap-diner packaged condiments, horribly awful coffee with cheap-diner packaged cream, interrupted by a window selling tiny fancy food cartons. I have never been so confused for a hotel breakfast, and although we choked down a piece of bread and took some really bad coffee to throw away at the parking garage, the breakfast experience seriously marred an otherwise great experience.
Good 6.0
Pros: The room was clean and the pool was salt water.
Cons: The breakfast was a disaster. The woman cooking it was rude to me when I asked for assistance as I had never ordered before. Then she messed up my order, made me wait while she served others who came after me.
Good 6.0
Pros: Location
Cons: Not well insulated. Heard the airplanes all night and listened to our next door neighbors TV early in the morning.
Excellent 10.0
Pros: Stayed at Alofts in PHX and Tampa, always consistent and a good value.
Okay 5.0
Pros: Location to downtown.
Cons: It was still being remodeled and you could tell it was not finished.
Good 7.4
Pros: Room is nicely appointed, ours needed a little maintenance TLC on the shower door. Water pressure also a little low.
Cons: Convenience store appears to be congregation site for homeless etc. and I would not go there at night.
Mediocre 2.0
Pros: Hotel was dirty. Trash everywhere. Old furniture. They're doing some remodeling but don't tell you that on the site
Cons: See above
Good 6.0
Pros: Location
Cons: Wash clothe had human waste in it.
Excellent 9.4
Pros: Very upbeat place to stay. Colorful and uplifting! Rooms are very spacious and the beds are big and cozy. Staff was very friendly!!! Me and my husband will be staying here again!!!
Good 7.0
Pros: The staff was very friendly and accommodating.
Cons: The pool was very meh. And the room was too small for 4 adult sized people. pillows were bad.
Excellent 10.0
Pros: staff is super, price is great. I love that they encourage people to go green and not have their sheets washed daily - they give $ back for every day you don't get clean towels and bedding. I highly recommend Aloft
Excellent 9.7
Pros: The staff was very friendly and accommodating. Loved that they had a shuttle to and from the airport. We ate at the Ruby Tuesday's right by it and had a great time with some of the locals. Aloft is close to the light rail, which was very convenient for us since we were going to the Diamondbacks game in downtown Phoenix. Would definitely stay here again. The price was also great!
Cons: The only complaint that we had was that there was some construction going on that started at 530 am, which woke us up way earlier than needed.
Excellent 10.0
Pros: fun atmosphere, really good pool
Cons: I wish they had a hottub
Good 6.0
Pros: The motel did not have water the morning we were to depart and it ruined our trip back home...the motel should Have advised their guests about not having water
Okay 5.0
Pros: The staff were really friendly in trying to make up for the original problem.
Cons: The hotel shuttle pickup from the airport didn't come, leaving me out in 100 plus heat for over half hour. It would've better if the front desk staff had simply explained to me that I could take the airport train but it took multiple calls to learn this.
Good 7.1
Pros: Convenient to airport.
Cons: Kinda like a cheesy Vegas hotel. Unorganized staff.
Okay 4.0
Pros: Shower
Cons: Dark, spooky feeling
Good 7.7
Pros: Clean, comfortable.
Cons: Planes, trains and automobiles. Heard them all, all night long.
Excellent 10.0
Pros: Very close to airport, stylish rooms, friendly and helpful staff.
Cons: Close to airport and tramline, meaning constant background noise. Hallway and adjacent rooms also conducted lots of noise.
Mediocre 2.2
Pros: I didn't contract any disease
Cons: Rundown dingy with homeless people and prostitutes hanging around. Very noisy. Towels, when you could get them, were dirty gray and Iike sandpaper
Excellent 8.2
Pros: My young daughter liked the modern decor. She is averse to older looking bathrooms but liked the modern bathroom style (both public and room restrooms). The place was clean for the price we got. Would consider other places in the < $100 category.
Cons: Wish there was a complementary breakfast included but there was options nearby in the area.
Mediocre 3.0
Pros: Nothing
Cons: The front desk staff we were very rude. They insisted that the room was not paid for even though I showed them proof that I prepaid. As a result of the lack of customer service, I did not check in to the hotel I will never book at another Aloft property nor would I recommend this hotel to anyone else.
Aloft Phoenix Airport - Phoenix
Rated no. 8
8.5
Excellent 8.5
Based on 520 reviews
Details
Reviews

Cleanliness
8.7
Comfort
8.7
Facilities
8.1
Food
6.5
Location
8.8
Overall 8.3 Excellent
Based on 521 reviews
Cleanliness
8.7
Comfort
8.7
Facilities
8.1
Food
6.5
Location
8.8
Cleanliness
7.0
Comfort
8.0
Facilities
7.0
Location
8.0
Overall
9.0
Cleanliness
8.7
Comfort
8.6
Location
8.8
Services
8.1
Staff
8.5
Cleanliness
8.8
Comfort
8.8
Facilities
8.4
Location
8.4
Overall
9.3
Cleanliness
7.5
Comfort
8.6
Facilities
8.6
Location
7.8
Overall
9.0
Cleanliness
8.8
Comfort
8.8
Location
9.0
Services
8.5
Staff
8.8
Cleanliness
8.8
Comfort
8.3
Facilities
8.0
Location
8.9
Overall
8.0
Cleanliness
8.8
Comfort
8.7
Facilities
7.6
Food
6.5
Location
8.9
Cleanliness
8.8
Comfort
8.5
Location
8.8
Services
8.2
Staff
8.9

Poor 1.0
Pros: Staff wasn’t helpful at all
Cons: Pictures look better online
Excellent 10.0
Pros: Several weeks ago I stayed at this same property, staff at that time was not very friendly. This time they were great!
Cons: Carpet and furniture in room are worn, chair actually bags stuffing hanging out of the arm.
Excellent 10.0
Pros: Clean and modern
Cons: Nothing
Excellent 9.0
Pros: We enjoyed the pool, pretty much had it to ourselves! The staff were kind and very helpful. The location of this hotel is close to the highway and close to Scottsdale and Tempe where there are so many nice restaurants and bars.
Cons: The bar needs to have better hours, it’s right in the lobby and should be staffed all day.
Good 7.0
Pros: I liked the morning breakfast! I did not enjoy the dinner, I was served cold, overcooked pasta/ shrimp/ nasty tomatoes the food taste gross. The night staff seemed unfriendly and unhappy. It was very uncomfortable. I traveled 2,000 mi.
Cons: The staff services was both unprofessional as well as nasty attitudes. I was professional, respectful, & courteous. I deserved the exact same treatment in return. Hotel appearances nice hotel staff lack kindness/ empathy for others.
Excellent 8.0
Pros: Location, elevators were available,overall clean. Cleaning personel were friendly and helpful.
Cons: Desk person doing check in was not friendly. It was around 7pm. Friendly greeting goes a long way. He was more demanding than asking.
Okay 5.0
Pros: Close the airport and shuttle service was nice.
Cons: Bad customer service at the front desk. Ended phone call, saw me waiting, refused to acknowledge. Temp in room was all over the place and difficult to make consistent.
Excellent 8.0
Pros: Excellent location
Cons: Everything was excellent except noises from hallway,cleaning staff, construction on fourth floor, and traffic from elevator.
Excellent 10.0
Pros: Great location and a very clean, modern room Staff was friendly and helpful
Excellent 9.0
Pros: Close to airport, very good meal, waitress good but by hetself.
Cons: Chair in room slippery on wood floor.
Excellent 10.0
Pros: Lady at checkin was very helpful. Restaurant serves delicious food!
Cons: The view!
Mediocre 3.0
Pros: The staff was kind
Cons: The hotel was so loud. We could hear everything in our room from other rooms, doors slamming, people walking, and conversations in other areas. The beds were very uncomfortable and the rooms were VERY small.
Excellent 10.0
Pros: Hotel was clean, check in was easy, staff very accommodating
Cons: I prefer to have breakfast included in the cost of my stay.
Excellent 10.0
Pros: There was no microwave in the room, but they brought one for us.
Mediocre 3.0
Pros: Location was convenient.
Cons: Checked in and got to room and toilet didn’t work. Then had a early flight and couldn’t get any sleep because there was a argument next to my room and cops came very loud
Excellent 9.0
Pros: Location
Excellent 10.0
Pros: The staff was Incredible! I came here to get out of my cities weather for three days and they were the most accommodating, friendly, respectful staff I have ever met. Rooms were modern/clean, hot tub was lovely, and easy transportation from the airport.
Excellent 10.0
Pros: Staff was very friendly and helpful.  the front desk was particularly helpful
Cons: Vacuum the hallways where new pictures are being hung
Excellent 8.0
Pros: Good location. The staff is extraordinary. Hotel employee is tops!
Cons: The floors are floating tile and loose. They felt dingy so I washed them with hand towels. FILTHY! The hot tub jets were broken. Housekeeping does not service the rooms daily so the rooms are simply not that clean. Covid is the operative excuse. Sure....
Okay 5.0
Pros: The rooms where clean
Cons: The staff where not very friendly. More of the don’t talk here is you’re card leave. So many loud rude people that I’ll never stay again. For a hotel who had no smoking it sure wreaked of smoke.
Mediocre 3.0
Pros: Cleanliness
Cons: Th bed was very hard and uncomfortable. Pillows where very small, not enough pillows. No channel on tv destínate to hotel amenities, restaurant menu or checkout.
Good 6.0
Pros: Lol. I’m guessing I could say I like the way it looked coming in.
Cons: Had to go down and switch rooms due to it was not clean at all. There was urine all over the toilet and ants everywhere. The room I got switched to had no cold water in the bathroom sink. Didn’t find that out right away but went to sleep.
Good 7.0
Pros: Cool layout
Cons: Just wasn't informed about room not being cleaned everyday due to covid, or instructions about requesting new washcloths, bar of soap, etc.
Mediocre 3.6
Mediocre 3.0
Pros: I got this room
Cons: I got this room for my mistress well one of them. But she was not happy. I should of pick a cheap white. Sorry
Good 6.0
Pros: The Staff was amazing we loved the the employees especially everyone working the front desk they were all so nice and very funny.
Cons: The restaurant only opened for breakfast on our last day which was Sunday that was very unacceptable. The Breakfast menu was horrible.
Mediocre 3.0
Pros: The pool was open and pretty nice
Cons: The walls between the rooms were so thin. I could hear everything that was going on in the rooms next to me. Could even hear my neighbors tv on all night. Also the elevators are dangerous, they literally closed on my 3 year old when we were walking in.
Okay 5.0
Pros: Good looking from outside but sub standard.
Cons: Before this hotel I was looking into courtyard Marriott and there was unnecessary adds blocking the screen and so I closed without confirming. Then I booked in Raddison for two nights. My credit card was charge twice. Charged for both hotels.
Good 6.0
Pros: Booking and check in was easy. Staff friendly.
Cons: I couldn’t figure out how to turn down the air conditioner. It ran all night. There were only sheets, no blankets, even in the closet. I was freezing. The shuttle ended at 10 and I called at 10:03. Had to take Uber.
Good 7.0
Pros: Cleanliness and one of the staff was very friendly.
Cons: The bed was not at all comfortable and god backache.
Good 6.0
Pros: Th
Cons: The mattress in my room was awful. The only way I can think to describe it is to compare it to the mattresses that were on the beds at summer camp when I was a kid or possibly a college dorm room mattress.
Good 6.0
Pros: The size of the bathroom & room. Cleanliness and availability of staff
Cons: The AC unit was extremely loud. And the drain for the tub was kind of clogged.
Okay 5.0
Pros: Nothing.
Cons: Sketchy area, shady people. Dumb staff. Unclean beds and rooms. Beat up for a Radisson.
Poor 1.0
Pros: There were Gnats in my room and not just one or two but multiple - DISGUSTING - on checkout i told the front desk they had to fumegate the room and that I wanted a call or email from the General Manager - NEVER HEARD A WORD
Cons: SEE ABOVE PLEASE - IT WAS DISGUSTING
Good 7.0
Pros: Its by the mall's
Cons: Nope
Poor 1.0
Pros: Staff and room great.
Cons: High priorities is no smoking signs everywhere even make you sign on policy. But on Covid-19 only 2 a couple of sanitizers, no posted signs no wearing of masks in common areas etc. main reason I checked out and won’t return. Internet speed slow.
Poor 1.0
Pros: Leaving
Cons: No one there was wearing a mask that was mandatory by state or corporate.. staff was definitely not friendly. Staff was wiping noses and conversing w/ homeless people outside w/o wearing a mask and then coming back in to hand paperwork to check guest In
Mediocre 3.0
Cons: Very loud guests. There must have been a party going on. The smell of cigarette smoke filled the hallway. There was trash lying on the floor around the trash can just outside the elevators.
Good 7.0
Cons: The staff were super helpful and super patient with my situation.
Poor 1.0
Pros: That i left there. That place is awful. The employee  is a real piece of work. No class swearing under his breath at my wife and i.
Cons: EVERYTHING WAS HORRIBLE. CLEANLINESS WAS NONEXISTENT VERY FILTHY REMNANTS OF PREVIOUS GUEST OR GUESTS. EXTREMELY POOR CUSTOMER SERVICE. THEY EVEN BOOKED SOMEO E INTO OUR ROOM WE WERE ALREADY INSIDE OF!! VERY LOUD AND WHEN I TOLD THE MANAGER...SHE LAUGHED
Okay 4.0
Pros: The man that handled my entry and the people working at the bar
Cons: Way overpriced on everything the room is nice but not for the price I’ve stayed several cheaper places with a lot more in room for the price . For a mixed drink and bottle of beer 20 . 00 that was the craziest $20 so I would never again stay again.
Okay 5.0
Pros: The location was not what I expected a lot of people just walking around
Okay 5.0
Pros: The 12 pm check out.
Cons: No everything was good.
Okay 5.0
Pros: Great location and fun, updated decor. Nice linens and the A/C kept the room nice and cool.
Cons: Front desk wasn’t rude but wasn’t welcoming either. It felt like we were bothering them with our arrival. The hotel is dated. The updated decor was fun but our sink didn’t drain and our room had a warped floor.
Okay 4.0
Pros: Nothing
Cons: Bathroom light was on all night. Maintenance would not fix. Shower handle was broken and was not fixed as well.
Mediocre 2.0
Pros: They had complimentary snacks and water at the entrance
Cons: The cleanliness was not good, there was no complimentary breakfast, and the fire alarms were triggered unnecessarily and they did not communicate anything with the guests while we waited outside.
Poor 1.0
Pros: the morning desk clerk listened. Late night clerk was unkind and rude.
Cons: Put on hold when calling for hotel shuttle. Took Uber. Went to first room. Smelled like a sewer. Second room was better however; fire alarm light was on until midnight.. it was a strobe light. Dirty shower towel.
Excellent 10.0
Pros: Very clean
Mediocre 3.0
Pros: Amazing staff!
Cons: It maintained 84° in our room the entire time. No one slept cause of the heat. Nothing anyone could do since they said that they have energy conserving air system. Too hot for comfort.
Okay 5.0
Pros: Good location
Cons: charged for parking, no breakfast, and tub was disgusting and drained slow
Poor 1.0
Pros: Was not satisfied with overall experience
Cons: Yes they had no runninning water no thru Thursday from 11am-3pm also smelled like fesis. Horrible experience. Bad customer service
Mediocre 3.0
Cons: Bed and mattress was wet
Mediocre 3.0
Pros: At the time what I had to do in the city the location
Cons: For small grating very misleading 2nd Most things very outdated except the TV Not very clean trash left in the unit from previous guest
Excellent 8.2
Mediocre 2.0
Pros: Reserved the room on Kayak when my plane was delayed and I knew I would not make the connection but later airline decided to give a voucher for my room. When I tried to cancel this room, a mere 4 hours later, I was told no and that I would be charged even when I would not be using the room. Will not be using Kayak again. #gotmeonce
Excellent 10.0
Pros: Location is right by the airport and within 20m of anywhere you want to get in Phoenix and surrounding areas
Cons: Pool was fairly small
Excellent 10.0
Pros: The family and I were stranded and the hotel saved us from staying at the airport over night with a 2 year old. The room was clean and they furnished a crib for my kid.
Cons: The lights in the room next to the beds didn't work. The cords on the lights was bent at a weird angle so the wires were not making the electrical connection needed. All the others lights worked great.
Excellent 9.1
Pros: Good house keeping, friendly staff
Cons: Limited restaurant menu
Excellent 8.0
Pros: my stay was clean, high grade and complete with good services, thank you.
Excellent 8.0
Pros: comfortable bed. Plenty of space in the room. Liked the big screen tv.
Cons: Can't think of anything.
Good 6.6
Pros: Nice staff. Good restaurant. Good business center where it was easy to print boarding passes.
Cons: The hotel is past it's best. The room was fine, though the elevator, hallways, and common areas were shabby, even dirty. The airport shuttle was difficult to find. Had it not been for the volunteers at the airport, I wouldn't have known how to locate it. Even after calling the number, the phone just rang endlessly. We would stay at a different airport hotel next time.
Good 6.3
Pros: The room was fine, nothing special but not bad. The lobby has clearly been remodeled and has a nice lounge and bar area.
Cons: There was a crazy screaming drunk man in the hallway that kept us up for hours and it took the police a long time to come. While the hotel apologized in the morning, I felt that more should have been done to compensate for the fact that we were not able to sleep at all.
Mediocre 2.6
Pros: I loved the bed
Cons: They placed us where we were facing the AC unit, a used towel from a previous guest was still there. The headboard had som sort of white residue on it. Parts of the room was dusty. I found hairs stuck to the sheets on the bed.
Radisson Hotel Phoenix Airport, Phoenix, AZ - Phoenix
Rated no. 9
8.3
Excellent 8.3
Based on 521 reviews
Details
Reviews

Cleanliness
8.6
Comfort
8.3
Facilities
8.5
Location
9.0
Overall
8.0
Overall 8.4 Excellent
Based on 66 reviews
Cleanliness
8.6
Comfort
8.3
Facilities
8.5
Location
9.0
Overall
8.0
Cleanliness
4.0
Comfort
6.0
Facilities
8.0
Location
8.0
Overall
6.0
Cleanliness
8.7
Comfort
7.8
Location
9.2
Services
8.1
Staff
8.4
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.2
Comfort
8.8
Location
9.4
Services
8.3
Staff
9.2
Cleanliness
8.0
Comfort
8.3
Location
8.8
Services
8.3
Staff
9.0
Cleanliness
8.3
Comfort
8.3
Facilities
8.0
Location
8.1
Overall
8.0
Cleanliness
7.9
Comfort
8.6
Location
8.6
Services
7.9
Staff
8.6

Good 6.0
Pros: Location to the pool.
Cons: We tried servers times to use the 1 at a time gym. We were never notified that the gym was available after letting the front desk know we wanted to be alerted when the gym was free.
Good 6.0
Pros: Location, coffee, price
Cons: I called you address sink that would not drain. Was not fixed in a four day / three night stay. Someone else’s clothes were left in the room when we checked in. Dirty wash cloth was left in shower. Really makes me question the cleaning protocol.
Excellent 9.0
Pros: The outside fire pit and pool are nice. The staff was attentive and courteous in all interactions.
Cons: The beds seemed small for a queen.
Excellent 8.0
Pros: Cleaness
Cons: Everything was excellent
Excellent 8.0
Pros: Staff was very helpful and polite. Room was comfortable. And all thou couldn't use normal amenities they did have items for purchase.
Cons: Cova restricted from normal use of the amenities and lounge . Not hotel fault! However if your paying permim prices for a room with amenities, because of cova rate should reflect!
Excellent 8.0
Pros: Everything
Cons: Nothing
Good 6.0
Pros: The staff was wonderful and supplied all our needs in a timely manner. We enjoyed the pool!
Cons: Our room wasn't cleaned ,nor towels replaced after the first night. The furniture was dated and the carpet was old and worn.
Excellent 10.0
Pros: Love the location close to the air port ... staff Very friendly.
Cons: N/A
Excellent 8.0
Pros: The hotel was quiet, and Clean some front desk workers were very friendly and polite, I love the pool entry from the rooms
Cons: I DID NOT LIKE THE FACT THEY CHARGE A 20 A DAY INCIDENTAL CHARGE FOR LONG STAYS
Excellent 10.0
Pros: i love the Marriot Hotel its very classy exceptionally clean and i especially love the bed! The most comfy bed ever!
Cons: I wish they had a microwave in each room
Excellent 10.0
Pros: Rooms
Cons: Bistro Open sooner
Excellent 10.0
Pros: Great location. Very clean and extremely friendly staff. Room & bed was very clean, comfortable and relaxing. Bar downstairs is convenient.
Cons: Parking fee should be displayed so guest are aware before booking. Airplane noise from the airport is somewhat annoying. It's constant all day & night.
Courtyard by Marriott Phoenix Airport - Phoenix
Rated no. 10
8.4
Excellent 8.4
Based on 66 reviews
Details
Reviews

Cleanliness
8.6
Comfort
8.6
Facilities
8.8
Location
8.5
Overall
8.8
Overall 8.2 Excellent
Based on 1,209 reviews
Cleanliness
8.6
Comfort
8.6
Facilities
8.8
Location
8.5
Overall
8.8
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Staff
10.0
Cleanliness
8.5
Comfort
8.0
Facilities
7.5
Location
8.5
Overall
7.0
Cleanliness
8.6
Comfort
8.6
Location
8.6
Services
8.4
Staff
8.7
Cleanliness
9.0
Comfort
10.0
Facilities
9.0
Location
10.0
Overall
9.0
Cleanliness
9.3
Comfort
9.5
Facilities
9.3
Location
9.1
Overall
9.5
Cleanliness
8.5
Comfort
8.6
Location
8.5
Services
8.2
Staff
8.6
Cleanliness
8.7
Comfort
8.7
Facilities
8.0
Location
8.6
Overall
8.0
Cleanliness
8.6
Comfort
8.6
Facilities
9.0
Location
8.5
Overall
8.4
Cleanliness
8.3
Comfort
8.2
Location
8.4
Services
7.8
Staff
8.4

Excellent 10.0
Pros: Close to the airport. Comfortable room and friendly staff, very accommodating. Great value. Will be back on my return trip.
Cons: All is good!
Okay 5.0
Pros: The front desk staff was friendly and knowledgeable.
Cons: The room had a seal on it which was misleading because the bathroom was far from clean. There were only two wash clothes in the bathroom when I asked for additional wash clothes for my face housekeeping had an attitude and hated to bring them. Also the restaurant hours, they close so early.
Excellent 9.0
Pros: Location, and the room was a perfect size
Cons: The only thing was the sink in the bathroom didn’t get hot, and one button on the elevator, we had to press like 10x for it to light up. Other than that, our stay was pleasant
Excellent 10.0
Pros: The employees were super nice to my daughter and were very helpful
Cons: The property was clean and didn’t get bothered for anything
Excellent 9.0
Pros: This suite was awesome! I don't think I have ever stayed in a more comfortable, professional, clean, utilitarian suite. It was a truly wonderful experience. I will always remember it.
Cons: Absolutely nothing
Poor 1.0
Pros: It was nice at first
Cons: The heater did not work it was really cold I called into the front desk to report it at 630 and they did not come check the room until 11pm by 1 am put us in another room. The heater did work then but it just messed the experience up we went to relax
Excellent 8.0
Pros: The remodel is very nice. Room was comfy and brightly lit.
Cons: The staff did not seem to want to be there. Was extremely disappointed that it stated breakfast was included, but it was not. When asking the staff, they just blew it off to covid, didn't even offer a free cup of coffee or an apology. Need to update this.
Excellent 8.0
Pros: The front desk guy when we checked in was very nice and helpful as was the guy who drove the airport shuttle.
Cons: There were cigarette butts on the lobby floor.
Excellent 9.0
Pros: Shuttle service
Excellent 10.0
Good 6.0
Cons: My hotel room was not cleaned upon me checking in. My comforter was dirty and pillow case and was covered up with another sheet. House keeping never came the next day to replace our sheets, clean, and Never replaced the used towels.
Poor 1.0
Pros: I disliked this hotel very much. I checked in went to the room and walked out immediately and gave the girl at the front desk my key and left.
Cons: Dirty, old, run down, the girl at the front desk was rude.
Excellent 9.0
Cons: One set of hotel elevators were inoperable. Slightly inconvenient.
Excellent 8.0
Pros: Everything else was as expected. Nice and clean room.
Cons: Your ad stated "free breakfast " however during covid there is no breakfast. Please remove this feature on your ads, immediately! Not that I would not have stayed there however I expected breakfast and budgeted for that. I adjusted.
Excellent 8.0
Pros: Location - close to airport
Poor 1.0
Pros: Nothing
Cons: I stayed 3 days and I had to get a new key everyday and the office was far from my room imagine having to go up 3 levels to find out your key not working then have to go back to the office. Also they had to charge 50 everyday because my booking agent mess
Good 7.0
Cons: Room location.
Excellent 10.0
Pros: Rooms and breakfast
Cons: No
Excellent 8.0
Pros: Chocolate chip cookies still very good. Front desk staff very nice and informative.
Cons: The breakfast items were OK. Nothing to write home about re: taste. Have been in other DoubleTrees where the breakfast selections were very good.
Good 6.0
Cons: They were so book so we couldn’t check in till after dark so really didn’t see much and let on a flight next morning
Excellent 10.0
Pros: Very clean, quiet, well designed & functioning hotel. Larger than average refrigerator in kitchen, very spacious hangout space in the room with pullout couch. Really great quality breakfast.
Cons: Had to wait just a minute or two if you came to breakfast within 30 min of closing. Could have had more space in breakfast buffet line to pop in and grab something, food close together.
Excellent 8.0
Pros: Proximity to the airport
Cons: The outside elevator
Excellent 10.0
Pros: The location of the hotel was perfect for returning rental car, touring in the day, and a free shuttle to the airport. Rooms were spacious, clean, and the bed and pillow comfortable. Slept great, very quiet. Staff was very friendly and accommodating.
Cons: Cannot think of a thing.
Good 6.0
Pros: Free breakfast and shuttle to and from Disneyland. Good location as well. Breakfast was decent, don't expect 5 star restaurant quality, but good to start your day. Would probably stay there again.
Cons: Loud. So close to freeway I heard traffic all the time I was there. Older hotel that needs some renovation. Saturday nights can be hard to find parking.
Excellent 10.0
Pros: Friendly staff, great breakfast, lovely pool and very comfortable suite!
Okay 5.0
Pros: Location to airport
Cons: Its priced high for the room and amenities
Good 6.0
Pros: Free Breakfast!
Cons: The AC in the room wasn't cold in the 110 degree weather!! The pool had some type of tiny, snake like bugs swimming fast in the water...
Okay 4.0
Cons: Hotel management did nothing about our 5/6 complaints about the smokers next door who smoked infront of our door every day/night.
Okay 5.0
Pros: The pool.
Cons: The lady from the restaurant was very rude. She made a scene regarding my daughter not wearing shoes and made my daughter cry. It was extremely un-necessary.
Good 7.0
Pros: Location
Cons: I did not expect this exterior room entrance for the out of date status of the hotel rooms
Poor 1.0
Pros: Proximity to SKy Harbor Airport
Cons: 1. The room was not configured as advertised 2. Specifically asked for a room away from the loud bldg AC fans, got the room closest to them 3. No towels at the pool 4. Flies in breakfast area 5. Over-charged for bar drink 6. Desk staff did nothing to
Poor 1.0
Pros: This was the filthiest hotel I have ever stayed at it stunk like cigarette mold and dirty carpet I don't know who rates hotels for you or rooms they were way off on this one the sad part is I had to pay for this room not sure if I will use your site for r
Okay 5.0
Pros: Bed was comfortable. Breakfast was good.
Cons: Room smelled musty/moldy. Very dark and dated decor.a
Mediocre 2.0
Pros: Location close to airport
Cons: I paid for a king size room but when we checked in I was told they had none left but the room had a hideaway sofa as well as the bed. We used the hide a bed but I got next to no sleep in it. I was very disappointed and upset with how we were treated.
Good 7.0
Pros: Friendly and efficient desk staff. Complimentary breakfast buffet.
Cons: Bathtub faucet dripped and drain was extremely slow forcing one to stand in ankle deep water during a shower. I am amazed this can happen, don't past guests and housekeeping notice this?
Poor 1.0
Pros: It was clean and all the space we needed.
Cons: They charged my card for the room after I already paid for it and then gave us the run around to get our money refunded. They gave us a credit of --- for the mistake, but then charged our card again for things we bought with the credit.
Mediocre 3.0
Pros: Breakfast is good. Although one is forced to leave a tip for the "free" breakfast. Tacky.
Cons: No handicapped room even though we asked for one. Sofa bed was awful. Old and lumpy. Long walk for elderly Mom.
Mediocre 3.0
Pros: I liked that this hotel was close to the airport.
Cons: Called for a shuttle from the airport, unaware that there were 2 Doubletree Hotels in area. Arrived @ Tempe, told my booking @ Phoenix. Told to go back to the airport and take the shuttle to Phoenix or take a cab-unable to transfer my booking, or ME!
Poor 1.0
Pros: The restaurant everything else was not worth the price . Rude staff . Complained and they did nothing.
Cons: The staff greeters are rude none caring. Complained and nothing was done
Okay 5.0
Pros: Close to airport
Cons: It's outdated and could use some revamping!
Good 6.0
Pros: It's time for upgrading bed and funitures!
Okay 4.0
Pros: The breakfast is amazing.
Cons: Room was dirty and stank, bed was uncomfortable. And they don't have very many vending machines, had to go all the way to the third floor for a water bottle.
Mediocre 3.0
Pros: Free parking, free breakfast, warm cookies & close to airport.
Cons: Dark dingy rundown hotel that is in need of major updating. Stained carpet, ceilings and old nasty bathtub/shower. Terribly ugly unappealing rooms. Also doesn't feel safe with all room doors with external entry. Would NOT recommend.
Mediocre 3.7
Pros: The only things redeeming about this property are the free parking, free breakfast and warm cookies.
Cons: This hotel is dingy, rundown, and desperately needs renovation. The room doors are also not within a closed building. This Double Tree is nothing like any of the ones we've used in the past. Save your money and look for a cleaner, safer and nicer overall property.
Excellent 10.0
Pros: The location was close to the airport and only a short drive to University of Phoenix Stadium. It was perfect for a quick in and out trip.
Good 7.7
Pros: Celebrate New Year's Eve with an early check-in and stay at the Doubletree and early dinner at 6 PM and the nearby transportation to our event departing at 8 PM fantastic
Good 6.0
Pros: It was quiet and the space was nice.
Cons: The bathroom was unpainted in areas, there were no extra blankets in the room, the restaurant menu was... not wonderful.
Good 7.0
Pros: staff friendliness, distance to airport and promptness of shuttle
Cons: bathroom fan not working, noise level high, unable to obtain a printed receipt upon check-out.
Okay 5.0
Pros: It was clean which was great as I am a super freak about cleanliness. It was a block from the light rail which was great for taking local transportation to Tempe or downtown Phoenix. There was a gas station half of a block from us which was great!!
Cons: The hotel needs serious replacement on their furniture and carpet. The couch had an area where it looked like a greasy head rested there for years, it was gross. I asked for a blanket, to put on couch, but was told no extra blankets available.
Okay 4.0
Pros: The location is convenient for me, and the breakfast buffet is pretty good.
Cons: I always have trouble connecting to the internet at this hotel. I need internet access to work in the evening. During my last stay I was not able to connect. I know it's not my laptop as it works everywhere else.
Mediocre 2.0
Pros: Location, free shuttle to and from the airport and parking while away on vacation. Of course the chocolate chip cookie they give you at check in was wonderful!
Cons: The food was absolutely awful in the bar area. The carpet badly stained. Shower didn't work at all (no water). Very run down and poorly maintained property. Will not return!
Excellent 10.0
Pros: It was a wonderful hotel, great breakfast, comfy room, and friendly staff.
Cons: I was traveling alone and my room was on the 5th floor quite a distance from the office and a little hike through the foliage and pool area. Even from the parking lot entrance, closest to the elevator I needed to take, I had to travel down a dark walk area by the laundry. I didn't feel unsafe but it could be a recipe for disaster. I checked in after dark and the lighting is limited around the pool area for the ambiance but this made it difficult to figure out where to go. I would have preferred something closer and should have asked.
Poor 1.0
Cons: It was very rundown. The staff was horrible.
Okay 5.0
Pros: It was close to the airport
Cons: The free breakfast was set up terrible. It didn't start until 7:00am and you have to stand in line to be seated and your expected to leave a tip even though its cafeteria style. That adds to travel stress when you have an early flight.
Excellent 8.8
Pros: Appreciated the free shuttle to and from the airport, as well as to neighboring restaurants. The complimentary breakfast buffet had plenty of choices, including scrambled eggs, bacon, sausage, oatmeal, cereal, various breads and pastries, yogurt, etc. Rooms are spacious, with a door separating the bedroom from the living room. Two large flat screen tv's, locking safe, large refrigerator, microwave and coffee maker. King bed is super comfortable with pillow top mattress! Plenty of large towels and good water pressure. Internet access was reliable and strong.
Cons: Bathroom is very small, and it was very difficult for both of us to get ready in the morning. The sink was next to the toilet, as opposed to being outside the bathroom, as in other hotels. Hair dryer only had medium heat setting - plenty of power, but needed warmer temp. Most rooms surround the pool, and one night the families using the pool were really noisy. The noise reverberates!
Excellent 8.3
Pros: We liked the size of the room. And it was clean
Cons: We did not like that some of the channels on the television were fuzzy, and more than that, the pool was very dirty.
Excellent 9.0
Pros: The staff were very helpful and friendly. Room was clean and nice size. Very lovely outside pool with plenty of clean towels. The free breaksfast bar was fresh and delicious.
Cons: First visit our family was put into handicapped room and the shower facilities were extremely messy with 4 people showering.
Excellent 10.0
Pros: Clean facility with a very friendly staff
Cons: No dislikes
Excellent 10.0
Pros: The hot buffet breakfast included is fantastic in quality and expectations. The set up of hotel is wonderful as all views ou can see mountains and planes taking off (the noise from planes was not an issue even though you felt like you could grab planes out of the sky. I would recommend this for all of my relatives who would visit me and for all of you wbo have no idea where you should stay.
DoubleTree Suites by Hilton Phoenix - Phoenix
Rated no. 11
8.2
Excellent 8.2
Based on 1,209 reviews
Details
Reviews

Cleanliness
8.8
Comfort
8.7
Facilities
8.8
Location
8.9
Overall
9.0
Overall 8.2 Excellent
Based on 1,089 reviews
Cleanliness
8.8
Comfort
8.7
Facilities
8.8
Location
8.9
Overall
9.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.1
Comfort
9.1
Location
9.3
Services
8.8
Staff
8.6
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
8.0
Comfort
8.5
Facilities
8.5
Location
8.5
Overall
8.0
Cleanliness
8.9
Comfort
8.8
Location
8.8
Services
8.4
Staff
8.9
Cleanliness
8.4
Comfort
8.2
Location
9.1
Services
8.0
Staff
8.8
Cleanliness
8.7
Comfort
8.7
Facilities
9.0
Location
9.0
Overall
9.4
Cleanliness
8.5
Comfort
8.5
Location
9.2
Services
8.0
Staff
8.6

Excellent 9.0
Pros: The staff was very friendly. There were gel dispensers in a lot of places. The offered plastic cutlery and microwave use without limit.
Cons: The beds were not so comfortable. The air conditioning was a little noisy. The shower took a lot of time to shut down, so a lot of water was wasted.
Excellent 10.0
Pros: Very clean property. Comfortable and relaxing environment. Staff top notch. Very respectful and courteous. Best of all it was also pet friendly. Restaurant quality food. Dispo less then 3 blocks away. Beds and towels soft and inviting.
Cons: Nothing.
Good 7.0
Cons: They did not allow early check in
Excellent 8.0
Pros: Close to airport. Excellent staff!
Cons: Nothing
Okay 5.0
Pros: The best thing about this hotel was the central location to all the areas of the Phoenix metro that we visited.
Cons: This was not a four-star hotel! The carpet in the hallways was stained and the tile was falling out of place in the bathroom of our guest room. We were very disappointed in the quality of our stay as we were there for our anniversary.
Excellent 10.0
Pros: Desk employees where dressed really nice,and polite and did their job well.consistant security and very clean and fancy!!!!
Cons: Happy with everything!
Good 6.0
Pros: Best thing to like about this hotel is the location and shuttle service.
Cons: I did not like how little the room offered, and the toilet did not run properly.
Excellent 9.0
Pros: Friendly staff and it was comfortable.
Cons: The sink was clogged. I could not use the sink for most of my stay. I let management know, but they never got it fixed. They also had no microwave.
Okay 5.0
Cons: I spilled a Powerade bottle and got charged over $250 for it. Seemed excessive and for all I know it might be justified, but just beware that they might go crazy with charging for damages.
Excellent 10.0
Pros: I liked the fact that you needed your hotel key to use the elevator, it made me feel so secure. It was a beautiful hotel, our room was great, the staff was wonderful.
Cons: I didn¿t like the fact that there was no smoking on the property at all, they could have had a smoking section. I felt like I was in California, that¿s a huge downside for me.
Excellent 8.0
Pros: Everything was really nice, clean and comfortable.
Cons: The only thing is the menu in the lounge is very limited as far as the food options. I also had trouble getting staff to respond to a problem. I had to call several times before they took care of the problem.
Mediocre 3.0
Pros: Close to freeway and things to do
Cons: Could hear everything. Walls paper thin.
Good 6.0
Pros: Location, free parking, and clean comfortable rooms.
Cons: Typically there is a free breakfast but that wasn't the case. Also, check in was at 4pm not 3pm.
Excellent 10.0
Pros: Proximity to many areas in town.
Cons: Not many restaurants close by. A little out of the way when it came to eating and shopping.
Mediocre 2.0
Pros: Bartender very nice food was good
Cons: Unable to check in til 5 pm had to wait 2 hours Leak in room whenever u used sink Guest next door blaring tv and talking til 4am No complimentary coffee in lobby room coffee in hotels is notoriously gross
Mediocre 2.0
Pros: Hotel was clean and sealed when arriving but I believe that we were the lucky ones. Nice inside had convenient parking garage that got you car out of the slummy outside atmosphere
Cons: House keeping was cleaning rooms vacuuming and yelling at each other until after 10 pm (very bad language used loudly by house keeping) hot water would run out after 3 min andI called to ask specific about hot tub they did not they didn¿t ment. It closed
Okay 5.0
Cons: Not 4 star level
Okay 5.0
Pros: The lobby.
Cons: The bed was the most uncomfortable thing I have ever slept on, my wife and I both considered just sleeping in the floor the bed was so bad. No free breakfast limited parking, there was a parking garage but no mention as to if guests could park there.
Excellent 10.0
Pros: Room was nice and clean
Cons: The location was not preferable
Mediocre 3.0
Pros: the staff were great and accommodating. the breakfast was great. the guy at the coffee shop was friendly. free parking. clean.
Cons: there was a plumbing issue in the room above us and water was dripping into our bathroom. we got moved to another room and then the shower drain was clogged. we were given a free breakfast which was nice but no way this is a 4 star hotel.
Excellent 9.0
Pros: Nice ... day after christmas. Not much activity however staff was accommodating.
Poor 1.0
Pros: The water worked.
Cons: Bedding and shower were nasty.
Excellent 9.0
Pros: Good location, Classy and safe
Cons: Rooms seem a bit dated and could use a makeover. No microwaves.
Okay 4.0
Pros: Access to airport
Cons: Rude service. Airport shuttle driver left me behind twice. Saying “not enough room” and made a joke about my weight.
Okay 5.0
Cons: Certainly not a 4 star. Homeless, in parking area
Excellent 10.0
Cons: The location is in a pretty rough area a lot of bums around hotel
Poor 1.0
Pros: worse hotel ive ever been in my entire life. dirty, toilet and bathroom leaking everywhere, cockroach in the bathroom. you guys have breakfast included in your description and they dont even serve breakfast.
Mediocre 3.0
Pros: The only thing good about this hotel was that the staff were nice.
Cons: This is absolutely NOT a 4 star hotel and I’m upset that this was even an option. My first room shower wouldn’t drain so I had to get dressed & go to the lobby with wet hair. My. 2nd room had no drain, 1/4 roll toilet paper & was not very cl
Okay 4.0
Pros: It was good
Cons: Naw not really
Excellent 8.0
Pros: Excellent service...very courteous and professional. Pool was really nice and well-heated. The bar and friendly/funny bartender were unexpected pluses (he worked Saturday night). Room was extremely clean, as was the lobby and common areas. Everything worked and AC was exceptional. Parking was convenient and plentiful. Location was central. Excellent cable TV package.
Cons: Tub spout was a little flimsy. Water pressure and temperature would fluctuate. One bed had a loose mattress pad that would bunch up. We were unable to access the WiFi.
Good 7.0
Pros: Clean lobby, restaurant, business center. Room heating and cooling worked perfectly. Free parking. Close to airport.
Cons: Room not great. Location was sketchy. People yelling and playing music from their car down in the street. Was very loud. Definitely not a 4 star experience.
Mediocre 3.0
Pros: Friendly staff and free wifi.
Cons: The room wasn't very clean. There was hair on the sheets, in the shower, and on the ceiling of the bathroom, the carpet was vacuumed poorly and there was only a tiny roll of TP. I don't recommend this hotel.
Excellent 10.0
Pros: The gingerbread cookies upon arrival were fantastic. Good choice in cookies
Okay 4.0
Cons: The room serive food was absolute garbage. $50 for raw, scrambled egss, dehydrated fried sausage and soggy cardboard waffles..... Garbage.
Excellent 10.0
Cons: I wish you can access the Hotel from the parking garages. Because of Covid the hotel was 1/2 full. We bought a standard room. Once we got in the room there was one small bed. And the room was small to accommodate just the one bed. We weren’t hap
Excellent 8.0
Pros: Although it was definitely older, it was still a very nice place. The standard room was well equipped and comfortable. Security was good, needed the room key to use the elevators to get to the floors. Close to the airport.
Cons: For me, the bed was a bit too hard for a luxury hotel. Also housekeeping was a bit lax as there was a coffeemaker but not coffee in the room and had to go to the front desk to get it.
Okay 5.0
Pros: Free parking, the bar/restaurant, big screen tv
Cons: Pretty much a “cookie cutter” room and bathroom. No where to park while checking in. I would only describe it as a fair location.
Okay 5.0
Cons: Bathroom light flickered on and off constantly. Room not better than a two star hotel. Elevator broke down when we were leaving so we had to carry everything seven floors down. Ice machine broken on our floor.
Good 6.0
Pros: Very accommodating. I was pleasantly surprised you did not hear planes being so close to airport.
Cons: Could be cleaner and updated. Restaurant food was Just ok. They were very short staffed.
Mediocre 3.0
Pros: The Bartender was amazing, that’s absolutely it.
Cons: Everything else. The service. The unprofessional manner they spoke, disrespectful, rude staff. Based who got booked first by where they reserved their room. Worst experience I’ve had flying to Arizona and I go twice a month and try new hotels each
Mediocre 2.0
Pros: I was sold a 4 star hotel experience of the likes of the double tree and McCormick ranch resort, I got booked outside of my city, next to the airport in a sketchy zone in a hotel that resembles a holiday inn. I had a horrible time and felt lied to.
Cons: They have yet to return my deposit. The staff didn't take me seriously when I asked for concierge services also when I requested special arrangements in light of our anniversary as they failed to attempt to deliver.
Good 7.0
Pros: The price
Cons: No drinking water No breakfast I understand it is because of Covid
Good 6.0
Pros: The security safeguards on the elevators.
Cons: This hotel was not a 4 star hotel. It smelled terrible.
Poor 1.0
Pros: Nothing
Cons: Rooms were extremely basic and had a unsettling smell. Did not resemble a 4 star hotel
Good 6.0
Pros: Complimentary valet parking is awesome. The employees were very nice. Heated pool and hot tub were awesome
Cons: Older hotel, hallways have a smoky/mildew smell to them and are very dark.
Good 6.0
Pros: Close to the airport.
Cons: Needs to be updated.
Good 7.0
Pros: So close to airport.
Cons: The sink did not drain.
Poor 1.0
Pros: Hotel employee at the front desk was friendly and professional.
Cons: Smelly dirty gross. No soap in the bathroom. Couldn't wait to get out of there.
Mediocre 3.0
Pros: Airport shuttle
Cons: The hotel on the outside was nice but the room I was In was bad. The bathroom was nasty. The toilet was dirty, large water stain in the bathroom ceiling, the tub grout was all rusted, possibly mildew on shower ceiling. There were stains on the curtains
Poor 1.0
Pros: location...
Cons: A/C in the room sounded like an airplane all night... didn't sleep more than 2 hours straight. Finally dawned on me @ 4.30 AM to put on my noice cancelling headphones to lessen the noise. Front desk was unsympathetic. Not a fan!
Poor 1.0
Pros: nothing, it was a huge mistake booking Crowne Plaza
Cons: everything!
Poor 1.0
Pros: Zero. It's definitely not a 4 star property.
Cons: Customer service is poor. Rooms are below average. Find a different property to stay at.
Poor 1.0
Pros: Nothing.
Cons: Room 1036 had no hot water and despite making the front desk aware of the situation, nothing was done. Housekeeping failed to make my room for 2 consecutive days. Poor.
Poor 1.0
Cons: Y'all messed up my credit card and caused me to be charged double for this hotel. They claim they will refund me the double charge but we will see what happens.
Poor 1.0
Pros: I am sorry, but I can't think of anything.
Cons: It was not what I would consider a four star hotel. The hotel was very dated, our room was not clean, and the neighborhood was frightening.
Mediocre 2.0
Pros: The cleanliness of the room
Cons: The cable was out for my stay , the whole time! The shower was clogged it filled up fast just as you let the water heat up it was up to your ankles, the hallways smell like and old stale smell , very dark and dreary, will not stay there again
Good 7.1
Pros: Room service. Food. Friendly people.
Cons: Price was less expensive the day after we arrived but we were locked In at the expensive price.
Excellent 8.2
Pros: Friendly staff, clean comfortable room
Cons: The price was rather high
Good 6.0
Pros: the food
Cons: lost & found never calls you back, nor they answer the telephone.
Excellent 8.0
Pros: Staff was very nice room was clean quite spacious would recommend to any one. The train is directing in front of the hotel for a 10 ride to downtown.
Cons: None
Good 6.0
Pros: The staff were very freindly. I ate at the resteraunt and found it to be surprisingly good
Crowne Plaza Phoenix Airport - Phx - Phoenix
Rated no. 12
8.2
Excellent 8.2
Based on 1,089 reviews
Details
Reviews

Cleanliness
8.2
Comfort
8.3
Facilities
7.0
Location
8.6
Overall
7.8
Overall 8.0 Excellent
Based on 997 reviews
Cleanliness
8.2
Comfort
8.3
Facilities
7.0
Location
8.6
Overall
7.8
Cleanliness
8.3
Comfort
8.6
Location
8.7
Services
8.1
Staff
8.7
Cleanliness
6.1
Comfort
8.6
Facilities
7.3
Location
6.3
Overall
7.8
Cleanliness
8.2
Comfort
8.2
Location
8.5
Services
7.8
Staff
8.5
Cleanliness
8.3
Comfort
8.2
Location
8.6
Services
7.9
Staff
8.7
Cleanliness
8.2
Comfort
8.2
Facilities
6.0
Location
8.5
Overall
8.0
Cleanliness
7.6
Comfort
7.7
Location
8.3
Services
7.4
Staff
7.9

Excellent 10.0
Pros: Great location and friendly staff
Cons: The elevator was a bit small and the hallways as well.
Excellent 10.0
Pros: The bed was very comfy and the room was very clean .
Cons: The elevator was out of order but other than that everything was excellent.
Excellent 9.0
Pros: Close to airport
Cons: Elevator broken. Smelled like marijuana
Excellent 8.0
Pros: Very close to airport car rental return and ofcourse airport. I've stayed here before and will again. Has proximity to Hilton hotel which has a bar and very good restaurant so I didn't have to go far to get a drink and good food.
Cons: The bagged breakfast was less than other hotels I've stayed at. I understand under Covid 19 precautions some hotels provide better access to food than others, this one was disappointing in this regard. I think the pandemic is being used as an excuse to provide less than optimal service, others don't seem to have this problem.
Excellent 8.0
Pros: There were plenty of options despite the COVID restrictions. I was happy to have fresh milk and cereal! No warm foods though.
Okay 5.0
Pros: Location
Cons: The walls were too thin I could hear people talking on both sides.
Okay 5.0
Pros: The room was as described and the hotel was located about 5 miles from the airport.
Cons: The hotel did not have a shuttle to take me to the airport in the morning, even though they promised me they would. I returned my rental car the night before. Forcing me to pay for a car service
Excellent 10.0
Pros: Close to the airport, good price, quick pick up. Stuck in AZ for a night, this hotel fit the need.
Excellent 8.0
Pros: I liked the location, just off the freeway and easy access.
Cons: A little run down and noise at night
Okay 5.0
Pros: Close proximity to airport. Front desk was available and friendly.
Cons: Room condition was. Acknowledging personal preference rather than hotel or booking issues.
Excellent 9.0
Pros: The staff were friendly and professional.
Cons: The breakfast on the go kind of stunk. One suggestion is that they put a trash/ashtray outside each entryway including the stairs to outside as someone on the 2nd floor did a lot of smoking and just threw their cigarette butts and trash on the ground.
Excellent 10.0
Pros: Staff
Cons: Coffee was terrible
Okay 4.0
Cons: Unclean floors in the hallways and our room, our bedding was not clean, the smoke detector was missing in our room, the bathroom fan was falling out of the ceiling, hallway and bathroom smelled like cigarette smoke. Would not recommend.
Good 7.0
Pros: The room was spacious and the bed was extremely comfortable.
Cons: My room had used shampoo and body wash. It was already opened. I didn’t know how to reach the front desk because their phones don’t have labels like most hotels.
Okay 5.0
Pros: clean room
Cons: Couple fighting around midnight in the hallway and next to the room for over half hour. Where was hotel security?
Okay 5.0
Pros: Close to Job...nice staff. But there was no hair dryer or coffee until evening hours the to go breakfast was not great....bagels and or but cold waffle and syrup??? and an orange??? ugh.
Cons: Close to Job...nice staff. But there was no hair dryer or coffee until evening hours the to go breakfast was not great....bagels and or but cold waffle and syrup??? and an orange??? ugh.
Excellent 8.0
Pros: Good location. Decent breakfast bag.
Cons: Travellers need to know they have no airport shuttle on weekends! We found out too late, after requesting a shuttle for a group of 9, with 15 suitcases. Staff offered no option, but to try cancel our reservation... Also, no hand soap was available.
Excellent 10.0
Pros: Great customer service from front desk to maintenance to housekeeping to shuttle driver. Terrific stay. Would come back again. Would like to see a coffee maker in each room!
Cons: Every room needs a coffee maker! The fridge and microwave were most appreciated!!!
Excellent 10.0
Pros: Friendly staff and clean rooms. Close to amenities and easy to get to.
Okay 5.0
Cons: Blood on toilet when we arrived and hallways smelled like smoke
Okay 4.0
Pros: Nothing really.
Cons: The uncleanliness of the hall ways, elevator, mess everywhere and in breakfast area (dust, dirt, debris..etc), hall ways smells like marijuana. Everything felt compact:
Mediocre 3.0
Pros: Location
Cons: Nonsmoking room smelled like cigarettes, dirty floor in bathroom, picture hangers on wall with no pictures, hairdryer in pieces with broken on/off switch, hallway wall in disrepair, not enough towels- 2 queen beds-3 people and 2towels
Excellent 10.0
Pros: Price was great on short notice. Staff was A+. Room was as advertised, if not better.
Cons: No.
Poor 1.0
Cons: From the outside it looked normal but when we entered there were multiple people that had dogs, and they kept their dogs in the rooms. The second floor smelled so strongly of smoke that we could hardly breath even in our room that was no smoking.
Mediocre 2.0
Pros: Close to the airport
Cons: Had to ask for the bathtub to be cleaned again. Hotel also smelled terribly like smoke which went into the room as well.
Poor 1.0
Pros: The location close to the airport
Cons: Disappointed. Management must feel like this is a destination hotel. No airport shuttle available over the week ends. Why else would one stay there? They use CoVid 19 as an excuse. Hallway smelled like cigarette smoke. Use other hotels next door.
Poor 1.0
Cons: Filthy, no washcloths or hand towels, the desk had food residue from previous person.
Mediocre 2.0
Pros: Honestly I can't think of anything that impressed me.
Cons: From the moment I went to the room the toilet was plugged & kept running over. We asked to move that night & was told to wait to see if they could find something on the first floor which didn't happen & next we were given 2 big towels, 1 hand towel & rag.
Poor 1.0
Pros: The location was right off the freeway next to the airport.
Cons: I wanted a hotel with airport shuttle and breakfast country was supposed to have both and didn’t have both. I started to take a shower and realized there are no towels in the room. The shower was leaking all day and night durning my trip.
Okay 5.0
Pros: Price
Cons: Personal (Poor customer service)
Mediocre 2.0
Pros: Not much to like. The a/c worked well.
Cons: Worst stay I ever had. There was no soap or towels when we checked in. The bottom sheet of the bed was just laying on the mattress. But the scariest part was the room had not been cleaned or sanitized. We found items from the previous guest on the floor
Poor 1.0
Pros: Nothing.
Cons: The rooms were dirty. They never had enough towels, the pool was closed and I had even called before renting the room and asked and I was assured it was open. Breakfast was a joke!! This place is not what it portrays in the pictures or the description!!!
Poor 1.0
Pros: Nothing. Drug addicts and derelicts ran the halls and lobby without masks on all hours of the day and night. Also, the whole place had a funny smell the entire time I was there. It took a while for my belongings to smell normal again.
Cons: It falsely advertised certain adminties, but when I got there, it was already too late to cancel. I could have chosen any hotel for that price, but I chose that one because of what adminties were offered. Everything was either closed or torn out.
Poor 1.0
Cons: price
Good 7.0
Pros: The location was close to the airport.
Cons: The appearance inside was not great. It looked like they were in the middle of fixing damaged walls and ceilings.
Okay 5.0
Pros: Location from airport
Cons: First room they provided was very smelly so I asked for another suite. They did provide a new suite No breakfast was offered although they indicate on the website that they do provide free breakfast. Maybe due to Covid, but didn't state that upon checkin
Excellent 10.0
Pros: Staff is great, very professional and helpful
Cons: House keeping needs to pay more attention to detail
Mediocre 3.0
Pros: Honestly there was nothing that stands out
Cons: Smelled weird, allowed noisy animals, rude staff
Good 7.0
Pros: Room was clean with comfortable bed. Very good breakfast
Cons: .There was a lot of yelling outside our door about 10:30PM but it only lasted several minutes. Next morning,I noticed quite a few teenage boys, probably a sports team. The breakfast area was way to small to handle the traffic.
Good 6.0
Excellent 10.0
Good 7.0
Pros: CLOSE TO AIRPORT WITH A NICE SHUTTLE. FRONT DESK EMPLOYEE NICE.
Cons: was not as clean as normal
Good 7.0
Pros: Had a good breakfast as well as a decent location.
Cons: Curb appeal was fine but the interior is a let down. Cramped elevator, with dirty floors. Narrow hallways and a tired appearance that doesn't seem to fit with the exterior.
Excellent 8.8
Mediocre 2.0
Pros: 1. The staff at this hotel was very nice and accommodating when there were concerns. 2. The shuttle service was AWESOME (readily and available)
Cons: Every day there was an issue: 1. The toilet was broke 2. The sink was linking underneath 3. The linen was dirty with obvious imperfections 4. As to change the linens more than once with no success until the third day 5. The smell in the room dai
Good 7.0
Pros: Location
Cons: The beds were too soft and the outdoor stairs were creepy at night.
Good 6.0
Pros: The only difficulty I had was that on the second night of my stay I was charged $20 for incidentals as I was the first night. I did have a total OF $12.00 CHARGED to my room and the balance of $8.00 was returned to my Debit card. I had NO charges on my
Cons: stay there were ho charges and yet the deposit of $20.00 was not returned to my account. Please correct this error and return the $20.00 to my debit card, Thank you for your assistance. Tom Halleran
Good 7.0
Cons: There was a bad smell in the room , it didn't smell clean
Excellent 8.0
Pros: The room was spacious and comfortable. Also clean.
Cons: The breakfast was perhaps the worst I have had at a hotel. Burnt patty sausage, frozen reheated over hard eggs were just nasty. Never saw eggs like that before. Have stayed here before and was pleased. As long as you don’t eat the breakfast if it’s like this one, you’ll be pleased with your stay.
Mediocre 2.0
Pros: Free breakfast.
Cons: Rm 130 has bed bugs. Both my mom and I are allergic to insect bites. We both woke upwithbites on our back, stomach, and legs. So gross, now have to clean our clothes and bags extra. Informed front office just to make aware but he responded in defense.
Good 7.0
Pros: Staff very helpful and courteous.
Cons: Not as clean as expected but was near airport and downtown which is what we wanted.
Poor 1.0
Pros: The show was clean
Cons: The carpets smelled of urine, it all felt very unclean. Way over priced. This should be a $-- room
Good 7.0
Pros: Room and bed were excellent. Free breakfast better than other hotel we stayed at. Very VERY noisey from airplanes...not in your control I know but advise earplugs
Cons: Noise level from airplanes
Poor 1.0
Pros: Locarion; I chose this location because it was close to the airport.
Cons: I was severely bitten by bed bugs. I have bites throughout various part of my body which I had an extreme reaction to.
Poor 1.0
Pros: Location
Cons: The hotel closer to 1/2 star than 3 stars
Mediocre 3.0
Pros: Location
Cons: No bath tub Jacuzzi was broke
Country Inn & Suites by Radisson, Phoenix Airport - Phoenix
Rated no. 13
8.0
Excellent 8.0
Based on 997 reviews
Details
Reviews

Cleanliness
8.2
Comfort
8.1
Facilities
8.2
Location
8.4
Overall
8.2
Overall 8.0 Excellent
Based on 245 reviews
Cleanliness
8.2
Comfort
8.1
Facilities
8.2
Location
8.4
Overall
8.2
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
8.0
Overall
10.0
Cleanliness
7.9
Comfort
8.1
Location
8.5
Services
7.9
Staff
8.2
Cleanliness
9.3
Comfort
9.3
Facilities
8.6
Location
8.6
Overall
8.6
Cleanliness
8.9
Comfort
8.6
Location
8.6
Services
8.6
Staff
8.8
Cleanliness
7.1
Comfort
5.8
Location
7.9
Services
7.1
Staff
5.8
Cleanliness
8.3
Comfort
8.1
Facilities
6.0
Location
8.4
Overall
6.0
Cleanliness
7.5
Comfort
7.3
Location
7.4
Services
7.0
Staff
7.3

Good 7.0
Pros: The stay is always relaxing. The rooms are exceptional and so is guest services.
Mediocre 3.0
Cons: booking.com said this was a King bed and queen pull out coach. When we got there it was not a king (which I booked for this very reason because I was traveling with co workers an did not want to sleep in a queen bed with a stranger. They would not provide a roll away bed and made me haul all of our bedding for the pull out coach ourselves to the room. When we got all of our stuff to the room we found workers in there working on the broken toilet. We had to haul all of our luggage back out to the car and go the the front desk. They were not apologetic for the inconvenience at all. They ended up canceling our reservation since it did not match the description on Bookings.com and said we would get a full refund. Still waiting on that but at least grateful that they would refund and cancel our reservation. The hotel is also in a shady area. There were several shady characters out front drinking from a giant bottle of vodka in the afternoon. I didn't feel safe here. We ended up having to call other hotels to find something better.
Excellent 10.0
Pros: Staff always busy cleaning. Grounds well kept. Nice dog area behind building. Even a basketball court.Full carryout breakfast of an egg sandwich, juice, muffin, yogurt and an orange every day.
Excellent 9.0
Pros: The service, cleanliness, location and quiet.
Cons: I liked eveything.🙂
Okay 5.0
Pros: My son loved the pool.
Cons: Very small restroom hard to close door because toilet next to door.
Poor 1.0
Pros: Staff was very friendly
Cons: It was dirty everything was broken in the room
Poor 1.0
Pros: I liked the space in the two bedroom suite.
Cons: Cleanliness must be worked on. Our room was dirty, stains on the sofa sleeper, dirty tubs, smelly carpets, hotel hallways & rooms need to be vacuumed. Housekeeping is only done upon request. Guests trash left outside their rooms for days.
Poor 1.0
Pros: The staff waited until they were outside our door to call the police to have us trespassed when our credit card declined one time after 6 weeks of staying there.
Cons: The staff. The front desk ¿manager¿ TJ lied about our stay and then called the police to have us trespassed, all before even saying a word to us about it.
Excellent 10.0
Pros: Hotel would not allow me to upgrade to one bedroom auite.
Mediocre 3.0
Pros: The kitchen and privacy
Cons: I had to move on Christmas day and cancel my trip to sedona with friends because the sink garbage disposal and dishwasher broke the morning of Christmas and there was not one maintenance person to fix it.
Good 6.0
Pros: The size of the room(it’s almost like A small apartment) and the kitchen is extremely helpful.
Cons: Well the fact that when I called to verify the amount they charge you for incidentals and was told $20 only To get there and find out it’s actually $100. I did not have the $100 and they would NOT budge on the amount. AT ALL!!! I ended up not bein
Excellent 9.0
Pros: The room is good size and nice to be able to cook.
Mediocre 2.0
Pros: It was clean.
Cons: I was not allowed to have my service dog on the property without paying a non refundable $150 fee.
Excellent 8.0
Pros: Location and it was quite.
Cons: Lack of amenities due to COVID. No housekeeping, very little food.
Excellent 10.0
Pros: Most necessities met.
Cons: My parents complained about the staff's manners.
Excellent 9.0
Pros: The staff we dealt with were great. The room is really good size.
Cons: Smell of drugs from time to time.
Okay 5.0
Pros: Location
Cons: The hotel room was out of date. The hotel tub was old and slippery. Cabinets were old and gave off a smell when room was warm. No breakfast offered.
Okay 5.0
Pros: Great location
Cons: Unfortunately your website did not mention the 'free breakfast' was a plastic bag with a small yogurt, muffin, kids apple juice. Not the usual hot breakfast we were expecting. The room 340 had an A/C unit that was very noisy intermittently throughout the
Excellent 10.0
Pros: very big room, very clean
Cons: nope, very satisfied
Excellent 8.0
Pros: They gave me a one bedroom. Full kitchen. Close to the freeway.
Cons: Breakfast was junk. They didn’t have coffee in the room. No cleaning because of Covid.
Poor 1.0
Pros: Location
Cons: Room was not clean. Left over clothes in the drawers. No toilet paper in the rooms. Would not recommend and will not stay there again.
Good 6.0
Pros: When I first checked on the female working is very helpful and with her positive attitude made checking a great experience.
Cons: The room was Infested with ants all over the floor. There was a drunk individual that was throwing up sitting on the sidewalk by the south entrance. I tried calling the front desk but no response also I asked for my room to be cleaned but nothing
Excellent 9.0
Pros: Little kitchen
Cons: How the deposits work
Excellent 8.0
Pros: The rooms at Marriott Residence are always nice.
Cons: It was very disappointing that they did not serve breakfast. They could have at lease given grab-and-go bags like other hotels. A large part of the reason why I book with Marriott Residence is because they serve breakfast.
Poor 1.0
Pros: Nothing, I would of stayed in the streets and camped out.
Cons: The hotel was disgusting. Their were dirty dishes. There were left over enchiladas left in the oven. There was food left by the trash can. There was razors left in the bathroom tub. This place was nasty.
Excellent 9.0
Pros: Staff was very nice
Cons: No EVERYTHING was good.
Good 7.0
Cons: Toilet running all night. Helicopters noise. Thin walls.
Okay 5.1
Cons: Mattresses are uncomfortable at this location. Better room appliances. No/Insufficient utensils and/or cooking equipment. WiFi service is really bad.
Okay 4.0
Pros: Close to freeways.
Cons: Hair in a trash can for the first room we were placed in, stains on both bath tubes of both the original room and the replacement room. Tub of first room didn't drain well and bugs in first room, too. Breakfast was not great.
Good 6.0
Pros: Very clean and nice
Cons: They left us waiting for courtesy van at airport for 30 minutes, before I called again and they finally got someone to us.
Poor 1.0
Pros: the location
Cons: Security of the room. Five hundred dollars of personal items went missing while we were out of the room. Management said would investigate and followed up with a phone call they reported "they do not know how this could happen." Compensation was refused.
Good 7.0
Pros: Staff was fantastic . Always trying to help customers and always keeping hotel clean.
Good 6.0
Pros: Have kitchen
Cons: Staff not very coopertive
Good 7.0
Pros: We found hair in the kitchen counter and in the frigerator and have breakfast there was here in a tortilla basket at the buffet. Also, the phones were out so it was a big inconvenience for the phones to be out when we needed room service.
Okay 5.0
Pros: Ability to get on and off highway. Good location. Like the kitchen area of room and the living room area was comfortable. More so on sofa than bed!!
Cons: Bed was horrible. We had the worst sleeping experience. Food was not very hot, eggs and bacon cold.
Poor 1.0
Pros: They had an included breakfast
Cons: The place is filthy with carpet stains in rooms, hallways, and public lounges. Trash bins are overflowing on sidewalks and trash is lining the halls. The doors and walls are scuffed and dirty. The staff is not helpful and have a "don't care" attitude.
Good 6.0
Pros: cushings on fold out bed ripped and damaged. i told them and they did nothing. needed more blankets shower curtain drained directly on floor flooding it. dangerous with light switch coffee VERY WEAK
Cons: FIX SHOWER CURTAIN DRAINING ON FLOOR...MAKES A FLOOD
Good 7.0
Pros: Location close to PHX. Outdoor pool and hot tub.
Cons: Bathroom was dirty, mold on shower curtain and toilet dirty. Also halls are a bit like a maze.
Good 7.0
Pros: Nice big room.
Cons: Tub faucet would not stop running.
Mediocre 2.0
Pros: Close to airport, 24 hr. Shuttle
Cons: The room was extremely small. We have stayed at many Residence Inn's before and this one was rediculous in size. We requested and expected a King bed, we got a queen size. There was food and crumbs under the pull out bed. There were more issues.
Okay 5.0
Pros: Close Proximity to airport.
Cons: Floor plan/rooms inconveniently accessible. No eateries walking distance, Staff unhelpful in providing information: local eateries, directions for locating the hotel room, complimentary buffet, airport transport and Marriott membership.
Excellent 9.7
Pros: The rooms are clean, bed was comfortable and the kitchen was stocked with everything you need. This is a great value!
Mediocre 3.0
Pros: location and room good.
Cons: They never came and cleaned on 2nd night as requested. We told them no cleaning on day 1, but they never came back. it was a holiday but still, it was not acceptable. Plus, there was no room book or TV list. When asked they brought photo copy.
Residence Inn by Marriott Phoenix Airport - Phoenix
Rated no. 14
8.0
Excellent 8.0
Based on 245 reviews
Details
Reviews

Cleanliness
8.1
Comfort
7.9
Facilities
7.5
Location
8.0
Overall
7.7
Overall 7.7 Good
Based on 1,180 reviews
Cleanliness
8.1
Comfort
7.9
Facilities
7.5
Location
8.0
Overall
7.7
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.0
Comfort
8.0
Facilities
4.0
Location
8.0
Overall
8.0
Cleanliness
8.0
Comfort
7.9
Location
8.1
Services
7.6
Staff
8.4
Cleanliness
8.0
Comfort
8.0
Facilities
6.6
Location
7.6
Overall
7.2
Cleanliness
7.4
Comfort
6.8
Facilities
7.1
Location
7.1
Overall
7.1
Cleanliness
8.3
Comfort
7.9
Location
8.1
Services
7.5
Staff
8.3
Cleanliness
7.8
Comfort
7.8
Facilities
8.0
Location
7.8
Overall
8.0
Cleanliness
8.1
Comfort
8.0
Facilities
7.8
Location
7.9
Overall
7.8
Cleanliness
7.8
Comfort
7.6
Location
7.8
Services
7.4
Staff
8.1

Poor 1.0
Cons: Found 2 roaches in room took video and pictures not cool waste of money person at counter wouldn't give me refund.
Okay 4.0
Pros: Inferior hotel for the price
Cons: Rooms unacceptable for the price no
Excellent 10.0
Pros: For the price and location you can’t beat it!
Cons: Pizza Hut sucked but not part of the hotel
Mediocre 3.0
Pros: Friendly check in, generally clean
Cons: Very loud hotel, worse than any other ¿airport ¿ hotel I¿ve stayed in. It almost feels like you are on the landing strip with just cheap headphones on your ears. Do not go here if you are a light sleeper . Back parking lot needs more lighting
Excellent 9.0
Pros: The staff was amazing! Extremely helpful and accommodating. The free breakfast was surprisingly good! Not your usual hotel breakfast buffet but an actual breakfast with too much delicious food.
Excellent 9.0
Pros: Location
Excellent 10.0
Pros: The price was amazing g
Cons: I would have like breakfast to be a little later on in the morning
Excellent 9.0
Pros: There was a gym
Cons: Told their was breakfast to our quest but had to purchase from restaurant
Mediocre 3.0
Cons: Lot of noice of others guests, people smoke marijuana out of the room
Okay 5.0
Cons: Hotel under renovation during our stay; not ideal. I would recommend this hotel, once Reno is complete
Excellent 9.0
Pros: Close to Phoenix Sky Harbor airport, complimentary airport shuttle service, restaurant on premises, economical price, rooms have been remodeled recently, comfortable bed.
Cons: No elevator installed for access to second floor, some noise from aircraft departing nearby airport can be heard, lack of other restaurants within walking distance from hotel.
Good 7.0
Pros: Clean room and comfortable beds.
Cons: Too close to the freeway and was all torn up due to remodeling.
Excellent 9.0
Pros: The location is the most important to me along with the restaurants in the building
Cons: My room could have been cleaner and the air condition even though it was that one its lowest setting was not cool enough for me
Excellent 10.0
Pros: Complimentary airport shuttle service and proximity to Phoenix Sky Harbor airport, comfortable bed, clean and well appointed room, attached restaurant.
Cons: Lack of an elevator.
Excellent 10.0
Pros: Friendly employees. Clean room, comfortable bed and cold a/c.
Excellent 8.0
Pros: It is what I asked for.
Cons: Pool was broke
Excellent 9.0
Pros: Front desk attendants are very polite and understanding. They are there at your service very impressive.
Cons: Few designated smoking areas, but at the same time keeps cigarette butts from being littered everywhere.
Good 6.0
Pros: The cleanliness of the room.
Cons: The staff was intrusive and it wasn’t maintained well even if it was cleaned decently.
Good 6.0
Pros: The housekeeping staff was amazing friendly and thorough
Cons: Yes front desk a bit clueless
Good 6.0
Pros: Cleanliness!! Super white towels and sheets. Clean rooms clean grounds very well taken care of. I love it..
Cons: Everything is great. Except there always is that 1person which isn't very nice, and doesn't have any empathy 😥😥. That makes the whole place look bad..
Good 6.0
Cons: Front desk clerk was rude and the stairwell smelled like dirty feet. Also door to the restroom would not close all the way.
Mediocre 3.0
Cons: I had a roach in my room.Called front desk to let them know but he did say sorry or even seem to care.
Excellent 10.0
Okay 4.0
Pros: We had a short stay, coming in late and leaving early for a flight. The room was clean and what we needed.
Cons: We took the kids and luggage to the room to find out there was already someone in it! It was 10pm and we had just taken the kids from the car and carried the luggage to the room. The person offered to change rooms luckily.
Good 6.0
Pros: Close to car rentals
Okay 5.0
Pros: Rooms were clean
Cons: Unhelpful front desk and rude shuttle driver
Good 7.7
Pros: Close to airport the pool the restaurant
Cons: Very tiny shower I'm 5 foot and my head almost touched the shower head. My BF is 6'3" he had to duck to take a shower
Okay 5.0
Pros: Location to airport.
Cons: The room had a bad smell and my allergies went crazy and I could not breathe all night. When leaving the room I was fine. The room was clean, but obviously had mold or something that really messed with my allergies.
Okay 5.0
Pros: The hotel shuttle that travelled to the airport
Cons: I didn't not like that I was placed on the second floor and had to carry my heavy luggage up the stairs since there was no elevator. I requested to be placed on the first floor but that was denied. Also, the road noise was very loud from the freeway.
Mediocre 3.0
Pros: Location
Cons: AC not working, noicy, overpriced, no breakfast
Okay 5.0
Pros: Proximity of airport. Manager bent over backwards to allow use of office internet.
Cons: We were in the farthest possible away from the office. Seems like tj His is common when using your service. It will make me choose other services.
Good 6.0
Pros: The customer service
Okay 5.0
Pros: Very convenient to the airport. Free parking.
Cons: Due to it's convenience to the airport, it was VERY LOUD. Plane noise, traffic, and other guests all contributed to the noise. Totally do-able for a night before an early flight, but wouldn't want to spend my whole vacation there.
Mediocre 2.0
Cons: Nothing at all near this hotel except airport.
Excellent 9.4
Pros: Older style, very clean, excellent staff, nearby restaurant.
Cons: If you’re sensitive to sound it’s close to the freeway so there is some traffic noise. If you have heavy luggage asked for a room on the first floor. It’s a two-story facility with no elevator.
Excellent 10.0
Pros: Really surprised by the cleanliness. Great service . Great for the price
Cons: N/a
Good 6.0
Pros: Incredibly convenient to the airport and rental car drop-off. Decent facilities and the room was perfectly adequate. Easy to get to, easy parking
Cons: If you prepay for breakfast ( $25) you get two coupons, each worth $20, so not the best deal in the world.
Good 6.0
Pros: Inexpensive, clean and convenient
Cons: Don't opt for the package with prepaid breakfast as it's cheaper to simply pay cash. The prepay will not purchase its value and that's a little frustrating
Poor 1.0
Pros: Close to the airport.
Cons: No microwave in room. TV had only 25 channels. Room was dingy and dark.
Excellent 8.2
Pros: Over all our stay was great. We were only at the hotel for one night after a late night flight. We had no complaints at all.
Good 7.7
Pros: Has airport shuttle,affordable
Cons: Hard to find parking
Excellent 10.0
Pros: I just needed a place to sleep and go on my way it was perfect. The staff gave me good info and told me where to have breakfast and find a walmart.
Cons: Nothing to complain about
Excellent 8.2
Pros: Proximity to airport,attached restaurant, free parking for 14 days
Good 7.7
Pros: Room was well-appointed with desk, occasional chair and luggage rack. The bed was comfortable with plenty of pillows. The bathroom was clean.
Cons: There was no free breakfast. Breakfast was available in an attached restaurant that was mediocre at best. We ate both dinner and breakfast there and the food and service was adequate. Had there been other restaurants in the immediate area, we would have gone elsewhere.
Excellent 10.0
Pros: Fine bar, restaurant and smoking area.
Excellent 10.0
Pros: Provided what I requested, a room with refrigerator on first floor quiet side of building.
Cons: Nothing
Excellent 8.8
Pros: It is close to the airport with free pick up and drop off for a late arrival and early departure the next day. Comfortable and clean, it was a great place to recharge and still affordable.
Excellent 8.2
Pros: Very friendly staff. Very comfortable beds.
Cons: A lot of the vending and and Ice machines were out of order. We didn't need them..but it was Phoenix…HOT!
Okay 5.1
Pros: We had an early flight the next morning so decided to stay at the Best Western Airport Inn because it was fairly close to the airport & to our rental car return. The rooms were fine, everything in the room was standard and worked for what we needed. There was a pool and washer & dryer facilities onsite, but we didn't use them - seemed fine though.
Cons: We were put in room 231 which was in a corner next to an "Employee Only" room (maybe some kind of laundry room or work room). The only problem with this was that something made a really loud buzzing noise. In the room the buzz sounded like it was coming from the wall - it was as if some sort of generator or loud water heater or something would kick on for about 4 minutes, then off...over and over. ALL NIGHT. The noise would start out as a hum, then get slightly louder, slightly louder, until finally it would be a full out buzzing then a clinking noise and it would shut off. It would be off for about 4 minutes, then start back over. If you are a heavy sleeper or really tired I'm sure you'd have no problem. My girlfriend finally just put some ear buds in so she could pass out. We didn't try to get our room changed because we had unloaded all of our things in that room and by the time we got back to rest from dinner (and noticed the noise) it was past 11 pm. The next morning when we went to check out and mentioned it to the man at the front desk he said "well you should have changed rooms" and offered nothing. I didn't expect a free room by any means, but an apology for the inconvenience would have been nice customer service. Aside from that, there is no elevators & the WiFi didn't work.
Good 7.4
Pros: Clean and spacious room. Free shuttle to/from the airport.
Cons: There is no elevator. I have to carry a heavy suitcase to my room in 2nd floor. There is no free breakfast typically found at this kind of hotel although there is a restaurant. Wifi was not working.
Okay 4.0
Pros: inexpensive
Cons: my room was 100 yards from the highway and walls are thin their airport shuttle took over 30 minutes pillows are horrible
Okay 4.0
Cons: next to frwy - noise all ight
Excellent 8.0
Pros: Comfortable beds
Cons: Poor TV reception
Best Western Airport Inn - Phoenix
Rated no. 15
7.7
Good 7.7
Based on 1,180 reviews
Details
Reviews

FAQs when booking a hotel near Phoenix Sky Harbor Airport

How much is a cheap hotel near Phoenix Sky Harbor Airport?

How much is a cheap hotel near Phoenix Sky Harbor Airport for tonight?

How can I find hotels near Phoenix Sky Harbor Airport?

Where to stay in Phoenix?

Our map will help you find the perfect place to stay close to Phoenix Sky Harbor Airport by showing you the exact location of each hotel.