Sheraton Phoenix Downtown

No soap Clock didn't work Had to wait in line for 15 minutes to check in at 4am Bath mat was dirty

I liked the location and how clean it was. Staff was helpful for the most part. I saw this hotel during a previous visit, and decided I would stay on my next visit. I was disappointed - especially coming off of a GREAT stay at a Marriott in Virginia. The room was quiet and clean.

Room service was expensive, especially considering there wasn't nothing else around after a certain hour. Paying for wi-fi, even rewards members? Doesn't this hotel cater to people attending conventions? The café had inconvenient hours, and that left the restaurant and room service as the only options for a quick bite. I was given a room with a view - only to get to the room and have to rearrange the furniture to get to the window to CLOSE it, never mind being able to enjoy the view. Housekeeping showed up before 8 AM on a Saturday morning! I thought I had communicated that I would be gone by 10 AM, but when I returned, the room had not been cleaned and they never returned. On checkout day, I had a 6 AM flight so when I went to check out (3:30 AM), I asked for a printed bill. They were unable to provide it because they were running "reports." When I informed the Desk Clerk that I wanted to see the bill so that I could clear up any issues while I was still in town her suggestion was that she would email it to me, and I could call their customer service number when I got home. I have no idea how that answered my request to view the bill right there. I had a question about a charge on the account (I suspected incidentals). So I requested that she at least confirm that it was a refundable incidentals charge - she couldn't. Evidently their computers can only do one thing at a time. I have NEVER had a hotel tell me they could not provide a bill when I requested it.