Cons: All four of us that landed in Anchirage didn't get our bags, then there was zero professional communication on how to get it back. Same thing happened in Aug the last time I flew w Alaksa. Only that time once I got my bag back thr wheel was missing. Rediciolus.
Pros: Great Copa
Cons: United a disaster
Pros: Ease of boarding because it is less crowded, good beverages and snacks even though it is only a 50 minute flight. Flight attendants are attentive and friendly.
Cons: The noise from the plane and engines are quite loud, and you can feel the vibration resonating in your ears for the entire duration. No in flight entertainment because it is such a short flight. This flight left 30 minutes later than scheduled but worked out to my advantage because I had a 44 minute layover and had to be processed through TSA again.
First flight cancelled
Pros: Quick luggage dispersed at airport
Cons: Flight cancelled and being rerouted! Almost missing connecting flight being last one to board
Pros: People are very welcome they take a view that the customer matters
Cons: Speed of the flight
Cons: From difficulty with online reservations and airport check in to flight attendant comments and then the flight itself, this was my worst flying experience in 30 years.
Pros: Ease of boarding.
Cons: Didn't like the ambient noise of the propjets.
Pros: The staff were very friendly and the snacks were generous for a short flight.
Pros: Thank you - everything was perfect. I hope to fly with you again soon.
Pros: Thank you kindly for wonderful customer service.
Penair flight from plattsburgh to boston
Terrible customer service
Cons: My flight out of Eureka/Arcata to San Francisco was cancelled as Penair filed bankruptcy. I had a connecting flight through SFO on Alaska, as Penair is Alaska Air's code share partner. I was first told I can get a flight through Crescent City 1 hr and change from Arcata/Eureka. After that, I was told those flights are also cancelled and they can only give me a refund. No offer to book me on United, which is the other airline that flights out of Eureka/Arcata. I was to take my daughter to the University at Humboldt and fly back to Los Angeles and the commitment was already made. I had to book the new flight on another airline myself and pay the extra fair cost. I can understand them filing bankruptcy, however, the service of assisting the committed passenger was not acceptable. Will not fly Alaska in the future.
A little bumpy but good
Pros: Friendly and helpful crew, generous snacks and soft drinks. Quick way to get up Maine, better than a 5 hour drive.
Cons: A bit bumpy and a little late arriving.
Great way to get to northern Maine
Pros: Flight crew was friendly and efficient. Snacks and soft drinks were generous. We arrived on time.
Cons: We started boarding a little late but boarded quickly, It is a propeller plane so a bit noisy inflight, headphones would have been a god thing to bring along.
Love this flight and the Klamath crew is top notch!
Pros: Such A plus service for such a tiny airport. The staff and crew makes everyone feel like a VIP! So greatful to have a flight that goes from Portland to Klamath Falls for such an unbelievable price!
Cons: Was perfect!
Pros: Friendly and helpful staff. Easy flight.
Cons: Plane was hot, and then we were deboarded and the flight was canceled.
No Attendants - Nightmare!!!
Pros: The people on the plane - were very nice ! Service was great on board aircraft !
Cons: They lost my luggage from Denver - only 7 people on plane and cant keep track of luggage!! When I got to Denver airport I waited at ticket counter to get checked in for 40 minutes and no attendant at counter !! Not impressed at all !!! At Kearney airport no attendants available until I called them - when my luggage didn't arrive ! They were all outside - doing something- didn't even know I was still in the airport office ! I went behind counter to get phone numbers to call - to contact an attendant!!! Not a good day !!!!
Pros: Very nice crew.
Cons: I wish the plane did not faintly smell like cigarettes. After hanging out with smokers all week I was hoping for a fresher scent.
Long wait to check in
Pros: Flight crew was fantastic.
Cons: I arrived two hours before my flight and waited over an hour for the Ticketing agent to arrive, including calling Penn Air several times. There were no options to check in without a ticketing agent and as a result came very close to missing my flight.
Pros: THEY DID GET ME THERE
Cons: THEY FORGOT TO BRING MY BAGGAGE, AND EVEN CHARGED ME A FEE TO CHECK IT.
Pros: The bag of cookies handed out during the flight.
Cons: Having to turn off my small electronics during takeoff and landing.
A day late–on BOTH ends of trip!
Pros: The flight attendant was pleasant.
Cons: The flight was cancelled at 8:00pm the night before I was scheduled to fly out. I lost an entire day of my trip and a lot of money. I was booked on a flight for the following day 24 hours later. PenAir gave me a $200.00 voucher that I can only use if I buy a ticket and apply it towards the fare. There are no flights on PenAIr's system that are as low as the useless voucher they gave me.
Pros: Fair price. Nice crew.
Cons: Very small plane. Loud. Better than walking, though.
Scary ride has awesome pilot
Pros: Pilot was there at the end of a difficult, windy flight. He was able to reassure us of his experience and skill with humor and a smile.
Cons: Wind and weather but nothing you can do about that
Cons: Flight was so late I could not make connecting flight. Had to reschedule for next day. Cost $$ to do with no compensation from penair!
Pros: that I could get on as your plane left early and I missed it the last time
Cons: Plane was noisy & a high pitched sound the entire flight. Had major headache.
Pros: Prompt- a pleasure. The whole staff, including those in the airports were pleasant and attentive.
Cons: I don't understand the luggage fee, especially because I paid $35 leaving Boston and $25 for the same bag on return. There were only 8 passengers and my suitcase seemed to be alone. It does not make sense.
food nor entertainment was available for purchase.
Pros: Professional and curteous crew.
Cons: It would have been nice to have food options available either at the airport in arcata or onboard. I know some airlines use to offer a paper bag meal before boarding that you could. Avery on.