Guest reviews
Overall rating
6.3
Good
Based on 87 reviews
Cleanliness
6.3
Comfort
6.0
Pick-up/Drop-off
6.3
Value for money
6.6
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Pros
"Staff very friendly and helpful"
(in 961 reviews)
"Our own car was fine."
(in 2507 reviews)
"Car was clean and overall good."
(in 276 reviews)
Cons
"There were no cars available."
(in 135 reviews)
"Did not pick up car"
(in 2339 reviews)
"Car smelled like an ashtray."
(in 331 reviews)
Recent reviews
Traveller rating
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customer service
car was clean
pick up the car
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car was great
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great car
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waited a few minutes
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8.4
Pros: Staff was friendly and polite
Cons: Method of payment need to be updated. We travel with another couple and your system wouldn’t let us split the cost. Very inconvenient.
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2.8
Pros: Nothing
Cons: I could have been given the size vehicle I rented. Instead I was given a size smaller and the car would not fit all the passengers and luggage. This place was quite unprofessional and I will never rent here again and I will and have been telling everyone else how terrible Payless car rentals is.
review from
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2.8
Pros: The hatchback wouldn't stay up so packing the car was a pain. Also, the seatbelt release would stick and not latch on both front seats.
Cons: The original booking was for a car rental on site with no shuttle but had to take a shuttle after waiting very long to get to counter.
review from
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4.0
Pros: The car was very old dirty beat up car
Cons: At the minimum clean the car when I picked it up the car was filthy
review from
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9.2
Pros: Staff was very friendly, experience was wonderful
review from
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6.0
Pros: People at drop odd and driver to airport was nice.
Cons: Car was old and not in good shape.
review from
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2.0
Pros: Nothing.
Cons: We had our reservation from the beginning of September. When we got to our destination in December, we were told that there were no cars left. This happened to several other families that also had reservations. They had overbooked and we were left stranded.
review from
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8.8
Cons: Got two flat tires (rear tire and when changed to spare found out that spare was also flat)
review from
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7.6
Pros: The quickness of the whole experience
Cons: The car could have been more up to date and cleaner. Very bumpy ride especially at a place with large speed bumps and pot holes in the road
review from
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4.8
Cons: We rented a Jeep adjacent car and what we got was nothing like it
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8.0
Cons: The quality of the vehicle.
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6.0
Pros: The staff we worked with were very nice.
Cons: The car itself had lots of pre-existing scrapes & paint issues. The interior of the car had stains on the seats & seat-belts. The dashboard compartment lid was broken and bounced up and down while driving. I booked a car to fit 4 people with 4 bags. This car only fit 2 bags in the trunk at a time.
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