Car rental at Providenciales Airport

Pros: Not friendly not helpful. Doing you a favor

Cons: If I rented somewhere else.

Cons: 1) They are NOT on-site at the airport - you have to take 3 minute van-ride out to the avis car rental center. Not a big deal, but if you are expecting a curbside pickup of your rental car, you will not get it. 2) They move REALLY slow at the front desk to get your pre-paid, pre-booked car ready. We waited for 40 minutes, for what i've got done in 7 minutes in other Avis centers 3) The Car was rather worn out, and beat up, and was not worth the COST we paid for it.

Flight delay gets you dumped by Avis

Pros: The consistently did nothing to help no matter how many numbers and people you talked with

Cons: Flight was delayed by one day. Wouldn’t keep reservation even if I paid for the day it sat there. Kept stating there were no cars available for 7 day rental. Drove past Avis lot coming and going to a competitor that I tried not to use. Over 50 cars sitting idle. Paid more from competitors but got the service Avis wouldn’t do. Avis = dead to me.

Cons: We had a reservation at 4 p.m. for a rental car at the airport of providenciales the plane landed at 15.15 but the post-landing checks continued until 4.45 p.m. Leaving the airport around 4.50 p.m. No one was at the desk at avis. No notice, no message, no email, no one was interested in our book

Pros: Friendliness of staff.

Cons: Waited 45 mins for the shuttle ride to Avis, as many other people got their pick of cars. When we arrived, they offered a manual Suzuki, w/ broken antennae, broken vents, & in poor shape. Couldn't fit in the car. Gave us a Suzuki Swift for more $ that was newer, but not clean and beat up.

Cons: Car was old and had no features like radio. A real junker of a vehicle

Cons: Dishonest horrible rental service. Charged us twice for car and will not refund money. Horrible customer service. Worst ! We will NEVER use AVIS again!!!!!!

Pros: Staff was helpful and friendly. The car was one step from the junkyard. Lots of squeeling. Paint was peeling all over. But it got us through the week. Poor little car

Many dents, scratches, old, not clean out and in

Pros: This model car, Suzuki compact, drove well, had an ok AC

Cons: 1. Agent not communicative almost rude 2. Agent charged higher price for extra drivers than price in booking, had to intervene, no appology even 3. Car had a big dent ( as if in accident) and many scrapes throughout 4 Dirty outside andhad sand, leftover papers inside 5. Rude agent upon returntoo, did not communicate clearly how 'hold' is going to reconcile with actual payment, had to beg for explanation, finally provided by another agent. This rental place does not represent the Avis name well. A let down

Cons: Car broke down and it took 5 hours to get someone to service. The car was on the side of the road and I had to wait. I was stranded with my wife and 7 year old. Avis customer service seemed to care less. Would never use Avis again!!! The Avis location was 3-miles away.

Horrible van

Pros: The pick up and drop off was fairly easy

Cons: The van we got was in such horrible condition. The wheels were making sounds. The alignment was off, the van was in very poor condition. We tried to call and exchange it but didn’t have any luck. Would never rent from them on the Island.

Cons: The description on Kayak versus the description from Avis did not match. I tried calling both Avis and Kayak before our trip and neither helped, they referred me to each other for questions about the rental, and would not address my question about capacity. Neither would take responsibility or fix the discrepancy or honored their price. The last thing we want to be doing when we get into a foreign airport late at night , kids in tow, is scramble to find a different car because what we reserved was not what we were getting, but that's what happened. I felt badly for the guy waiting at the kiosk because it was the last flight and he was waiting on us to take that car, it was not his fault. There's no way we could fit. We went with Alamo instead but it cost us $100 more than what we had budgeted. Very displeased with both Kayak and Avis.

Not 100% as advertised

Pros: Fairly convenient

Cons: Used AMEX on Kayak - they don't accept it there had to use another card. They don't accept the insurance I got on kayak had to get their insurance.

Totally sucked

Cons: Why do you take reservations with AMX and then when you get to the facility they don't accept AMX. Total and absolute BULLSHIT! I will never use you guys again!

Worst ever!

Pros: Nothing!

Cons: They gave me an entirely damaged car, which should not even be in their inventory. I had to return it with full tank, which caused me the cancellation of 2 meetings. When I came to return the second car they charged me a late fee. They did not consider the fact that I lost more than 3 hours the previous day trying to return the first car. CHEAP CARS HAVE NO LIGHTER OUTLET THEREFORE PHONES CAN'T BE CHARGED ON THE GO. SECOND CAR WAS ALSO DIRTY.

Car is not at the Airport

Pros: Nothing at all. We were lied to by Avis

Cons: We specifically booked through AVIS because Kayak both sites stated the car was IN TERMINAL. This was critical to us as we were traveling with a infant and a car seat. When we got to the AVIS desk they informed us that a shuttle would be coming to pick us up. We told the desk clerk that we chose Avis as they stated the car was located in Terminal, and paid additional money for that service. They completely lied to us and did not even have the decency to adjust the price for an offsite pick up. Do Not Use AVIS on the island.

Terrible cars on this island

Pros: I didnt like much about my rental at this island.

Cons: Small, manual clown cars, with many miles on them, no radio or music at all. the Car was too small to use on the many unpaved roads that are on the island, so I could not even go everywhere I wanted to see.