Guest reviews
Overall rating
5.9
Okay
Based on 26 reviews
Cleanliness
6.2
Comfort
5.7
Pick-up/Drop-off
6.1
Value for money
5.7
Pros
"The staff were very friendly."
(in 2108 reviews)
"Return was quick and easy."
(in 313 reviews)
"Overall very good experience though."
(in 548 reviews)
Cons
"Very poor customer service ."
(in 395 reviews)
"There were no cars available!"
(in 297 reviews)
"Long lines and slow service."
(in 920 reviews)
Recent reviews
Traveller rating
3
3
4
2
6
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
long line
great experience
great price
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2.0
Pros: No rude , no care not friendly moved like cattle wrong car don't bother
Cons: Make sure you get what you ask for Don't let the, take care without an inspection had full tank they said half think they took some out and had to go and fill up again
review from
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5.6
Pros: Staff was fine. Pickup and Dropoff we’re fine.
Cons: Car was much smaller than expected although they promised it was same size as requested. Dirty, banged up, stripped down vehicle. My 31 year old son had never used a crank handle to lower the window before.
review from
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6.4
Pros: Staff was friendly
Cons: Car was smaller than advertised.
review from
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5.2
Cons: When I dropped off my car to the local budget office I was shocked to see that my bill was almost $40 higher then the quote I received online. I showed the agent a printout of the original quote. That didn’t help so as a result I will never do business with Budget again.
review from
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7.6
$30 extra fee if you drop off at the airport
Pros: Staff was super nice, but I was told to drop the car off at the airport on my departure. Turns out there is a $30 fee if you do that.
Cons: Mandatory liability insurance if $6 a day. Not disclosed in the fees on kayak.
review from
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2.0
Cons: Car wasn’t available. They said come back tomorrow. Flight was delayed
review from
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2.8
Vehicle in terrible repair
Cons: The car was very damaged on every side, including the top and the air conditioning did NOT work. Being on an island with high temperatures, this was terribly inconvenient.
review from
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8.4
Pros: They picked us up right at the airport and brought us to the car rental site. We did not feel pressured, and the staff was kind and attentive.
Cons: The only thing I didn't understand is that you absolutely need to bring the car back full of gas which is not so easy in TCI. Make sure you have cash to pay for the gas because they usually will not take a card
review from
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10.0
Pros: Staff were very friendly and courteous.
review from
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2.0
Budget false advertised total price and their customer service sucks !
Cons: Did not like paying more than advertised and CONFIRMED total price ! Advertised as airport pick up only to have to be shuttled to pick up and drop car.,Very deceptive advertising
review from
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8.4
Very good overall
Pros: Great value, great customer service
Cons: Rental office was not in the airport as advertised. Had to be shuttled off-site. Car was pretty beat up but clean and operated well.
review from
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2.0
I couldn't get in contact with anyone.
Cons: My flight changed and I needed to make sure that I could change the time to drop the car off early at the airport. I called Budget, but they couldn't help me. All they could do was give me the number for the office, but no one answered the phone in the office and I had to cancel the reservation.
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