Hotels near Minneapolis-Saint Paul Airport

Hotels near Minneapolis-Saint Paul Airport

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Minneapolis St Paul (MSP) - Minneapolis, MN, United States
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Best hotels near Minneapolis-Saint Paul Airport

Cleanliness
9.6
Comfort
9.5
Facilities
10.0
Location
9.7
Overall
9.7
Overall 9.3 Excellent
Based on 206 reviews
Cleanliness
9.6
Comfort
9.5
Facilities
10.0
Location
9.7
Overall
9.7
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
10.0
Comfort
8.0
Facilities
10.0
Location
10.0
Overall
8.0
Cleanliness
9.5
Comfort
9.3
Location
9.6
Services
9.3
Staff
9.3
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.8
Comfort
9.8
Location
9.8
Services
9.6
Staff
9.6
Cleanliness
9.4
Comfort
9.4
Location
9.9
Services
9.6
Staff
9.4
Cleanliness
9.5
Comfort
9.5
Facilities
10.0
Location
9.1
Overall
10.0
Cleanliness
9.5
Comfort
9.6
Location
9.5
Services
9.3
Staff
9.1

Excellent 10.0
Pros: Pretty much everything was perfect!! Will definitely return in the future 😊
Cons: No vending machines makes it a little inconvenient
Excellent 9.0
Pros: Proximity from the airport, and direct access to the Mall of the Americas
Excellent 9.0
Pros: Really nice and clean and easy to park and navigate.
Cons: Pool could have been a little warmer :)
Excellent 9.0
Pros: The location to the mall all the staff was great
Excellent 8.0
Pros: How close it was to mall of America
Cons: On the expensive end
Excellent 10.0
Pros: Location connected to the mall.
Cons: Didn¿t like that you had to pay for parking. Radisson is connected & we stayed B4 & we didn¿t pay for parking. Also staff was lazy we asked for luggage cart they said they couldn¿t find them my husband had surgery we needed help they just said can¿t f
Excellent 8.0
Pros: Lindo, limpia la habitaci¿n solo creo que falto un poco de limpieza en la ducha ... si no fuera por eso dar¿a excelente debido al costo
Excellent 10.0
Pros: Location and cleanliness.
Excellent 10.0
Pros: The great smell, cleanliness, location.
Cons: The swimming pool and bar are not open due to COVID-19....that part sucks!
Excellent 10.0
Pros: Huge room
Cons: Parking fee(though small)
Okay 4.0
Pros: The location connected to Mall of America was very convenient and being relatively new meant ample plug ins and newer beds and TVs. The Cedar + Stone restaurant downstairs was also fantastic.
Cons: The staff are generally quite rude and housekeeping took hours to come after we called at 2pm asking when they would clean the room. We had kids that needed a nap with the long day running around the MOA and Nickelodean Universe.
Excellent 9.4
Cons: The only issue I had was access through the mall. Going through the restaurant with bags is cumbersome
Excellent 9.7
Pros: + Beautiful looking hotel from the rooms to the lobby. + Upgrade room for Marriott Rewards Platinum's to CL floor. + Direct entrance to the Mall of America. You can leave your coat in your room. + One of nicest Concierge Lounges (CL) I have ever been too. + CL food offerings are step above a CL at a Marriott. + CL staff were all super friendly. + Great online phone app to get your car from valet parking. + Very big bathrooms with a walk in shower and a separate huge bath tub. + Great views of planes taking off and landing at the MSP airport. + Super quiet windows - you could not hear any traffic or jet noise. + Very fast elevators. Never had to wait. + Right on the highway, so very easy to get where you are going.
Cons: - Having to pay for parking. -
Excellent 9.7
Pros: I like the rooms,the bathroom was very clean Nice people
Cons: Parking was too expensive
Excellent 8.8
Pros: Beautiful facility. Restaurant was excellent but pricy.
Cons: Rooms a bit small and no sofa bed or room for a roll away so with kids age 9 & 11 I would need 2 rooms. Service although polite was a bit impersonal. Didn't like the fee for wifi or parking.
JW Marriott Minneapolis Mall of America - Minneapolis
Rated no. 1
9.3
Excellent 9.3
Based on 206 reviews
Details
Reviews

Cleanliness
9.6
Comfort
9.4
Facilities
8.0
Location
9.5
Overall
9.0
Overall 9.2 Excellent
Based on 481 reviews
Cleanliness
9.6
Comfort
9.4
Facilities
8.0
Location
9.5
Overall
9.0
Cleanliness
8.0
Comfort
6.0
Facilities
6.0
Location
10.0
Overall
8.0
Cleanliness
9.6
Comfort
9.4
Location
9.7
Services
9.3
Staff
9.4
Cleanliness
9.6
Comfort
9.5
Location
9.6
Services
9.4
Staff
9.2
Cleanliness
9.3
Comfort
9.3
Location
9.2
Services
9.2
Staff
9.2
Cleanliness
9.5
Comfort
9.4
Facilities
10.0
Location
9.3
Overall
10.0
Cleanliness
9.5
Comfort
9.3
Location
9.1
Services
9.0
Staff
8.9

Okay 5.0
Pros: Amenities, refrigerator and relative quiet for being so close to the airport. Easy walk to the MOA. Plentiful parking. Friendly and helpful staff.
Cons: Uncomfortable pillows, sliding glass bathroom door and the spotlights shining on our window all night that couldn't be completely blocked by the draperies. Billing us 6.95 for WIFI which we didn't request.
Excellent 10.0
Pros: Location. Staff. Rooms. Perfect
Cons: Everything was perfect
Okay 4.0
Cons: I have been at the hotel for a month and have tried to extend my stay for another six days. So I don't have to leave the hotel and look for another one, I'm paying the amount of one more expensive for the same room. Disappointed!!!!
Excellent 10.0
Pros: it was very clean and the staff very friendly
Excellent 10.0
Cons: Parking. Good
Okay 5.0
Pros: The location was close to Mall Of America, which is what I had been looking for. Staff were friendly.
Cons: I chose this hotel based upon its rating for cleanliness but it did not live up to my expectations what so ever. The toilet had obviously not been cleaned, floor not swept, etc. At least the sheets had been changed.
Good 7.0
Pros: Good location with restaurant and jimmy John's next door as well as MOA and airport. Very nice lobby with bar. Overall very modern and good value for the price.
Cons: The bathroom had a sliding door that didn't shut all the way, so there was little privacy and the shower pan leaked. The bathroom sink was in the middle of the King size room.
Excellent 8.0
Pros: Clean and comfortable. Good parking. Good rate.
Cons: We were promised a complimentary breakfast but did not receive one. We asked about it but the staff said everything was ala carte, nothing free. False advertising.
Poor 1.0
Pros: The room is nice. We enjoyed our first night.
Cons: There was no heat at all the last night of our stay. The TV didn’t work. The phone in the room didn’t work. And there was NO hot water! We also didn’t get room service at all the second day either. No towels. Nothing. ☹�
Excellent 10.0
Pros: The peloton, the location, the staff, the breakfast
Cons: Wish there was more food service options.
Okay 4.0
Pros: I really liked the location! It's literally across from the Mall! And staff is very friendly.
Cons: I didn't liked the room. In the bathroom they don't have fan. They should have sleeping sofa. Because if family can't afford separate rooms for couples then they should have the sleeper sofas, we are paying anyway!
Excellent 9.0
Pros: It was quite possibly the easiest quickest, most efficient check ins That I have ever had. I often feel I am inconveniencing the front desk during check-ins... But the agent at check in was delightful and quick!
Cons: Nothing. It is a top-notch hotel!
Excellent 10.0
Pros: My room was excellent. Quiet and clean with good workspace and comfortable bed. Hardwood floors are very clean.
Cons: Due to Covid, the bar and restaurant were closed. Luckily there is a good restaurant next door.
Excellent 9.0
Pros: I loved the interior design , many lights switches and smart tv programmed to Netflix and hbo. It was nice to watch free hbo movies on click. Love the location next to mall. But this hotel is not equipped for families.
Cons: I didn’t like the bathroom. The bathroom door didn’t have lock, i do not like the fact I can’t be private in bathroom. The bathroom shower door didn’t close (malfunction) and the water was splashing all over on the floor. Not
Excellent 9.0
Pros: Beds, Media, Store for snacks etc, Rain head shower
Cons: Nope
Good 7.7
Pros: Easy check in
Excellent 8.0
Pros: Great location. Very comfortable room.
Cons: Housekeeping was not responsive. Called to have them turn down the hideaway bed(we registered 3 guests). They never came, had to figure it out ourselves. Also requested shaving cream....we called twice but they never came.
Excellent 10.0
Pros: It was very quiet despite being right by the airport.
Excellent 10.0
Pros: Great breakfast and good service
Cons: None
Excellent 10.0
Pros: Clean up to date accommodations. Nice hotel bar with drinks and food. Great local restaurant beside the hotel too. Location is perfect for airport.
Good 6.0
Pros: The location, and ease of parking.
Cons: We understood our room as (2) queens, and had a queen and a pull-out. Not the most comfortable. Please clarify in the descriptions and registration information.
AC Hotel by Marriott Bloomington Mall of America - Bloomington
Rated no. 2
9.2
Excellent 9.2
Based on 481 reviews
Details
Reviews

Cleanliness
9.5
Comfort
9.4
Facilities
9.1
Location
9.6
Overall
9.1
Overall 9.2 Excellent
Based on 292 reviews
Cleanliness
9.5
Comfort
9.4
Facilities
9.1
Location
9.6
Overall
9.1
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.0
Comfort
8.0
Facilities
8.0
Location
9.0
Overall
8.0
Cleanliness
9.5
Comfort
9.4
Location
9.7
Services
9.4
Staff
9.5
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.5
Comfort
9.5
Location
9.4
Services
9.4
Staff
9.4
Cleanliness
9.4
Comfort
9.6
Location
9.8
Services
9.4
Staff
10.0
Cleanliness
9.2
Comfort
9.1
Facilities
9.0
Location
9.4
Overall
9.0
Cleanliness
9.5
Comfort
9.3
Location
9.7
Services
9.0
Staff
9.5

Excellent 8.0
Pros: Friendly staff
Cons: Everything was fine
Excellent 10.0
Pros: Very great price for the size room you get. Had a full mini kitchen and dishes. Pool wasn’t huge but was perfect size for our family of 4 and one other family of 2 was in and we had lots of space for each other. Got there 40 minutes early and they let us check in! Also had breakfast sandwiches and bunch of cold food options for breakfast. Will stay again!
Cons: Pool wasn’t really big
Excellent 8.0
Pros: Right across the way to the mall. Walking distance was perfect.
Cons: Staff was not too friendly.
Excellent 9.0
Pros: The hotel was clean, and staff was excellent. The handled all issues promptly. I had no issues with the hotel.
Cons: The hotel was a quick walk across the street from the Mall of America, but nothing else was in walking vicinity. With Sears closed, the walk was a little longer than expected, but none of this was the fault of the hotel. This is my only complaint though.
Excellent 9.0
Pros: Enjoyed the location and cleanliness of the facility. Very friendly staff and overall wonderful experience. Easy access to the highway & Mall of America. Walmart/Target within 15 mins for home goods since a full kitchen. The girls had a wonderful graduation mini trip. LOVE LOVE LOVE IT. Will be back again and SOON.
Cons: We had a 2 bedroom suite which also had a pullout bed. The sofa bed was not very comfortable (per the children). They stated it was lumpy in spots and they could feel the coils on the sofa bed frame. I think the 2 bedroom suites should include a powder room to allow all the guests to use the bathroom when necessary. That was an issue for us with 3 kids and 2 adults.
Okay 5.0
Pros: Size of room and location
Cons: Our only complaint was the first room had sticky handles on the kitchen drawers and some small debris on the furniture in the living room. It concerned us since supposedly there was “super COVID cleaning” practices in place and you would think handles would be a top priority.
Poor 1.0
Pros: Nothing
Cons: None of it staff very ride
Good 7.0
Pros: Clean and great location Fantastic restaurant across the street—Hazelwood.
Cons: Airplane noise, air conditioner noise in the room.
Excellent 8.0
Pros: Room was very nice
Cons: Snack breakfast because of covid, not good food. Had to call to get a pool reservation
Excellent 9.0
Pros: Attention to keeping order staff dealt with unruly behavior from guest in a very professional manner
Cons: Simply beautiful
Good 7.0
Pros: The size of the room and amenities included
Cons: Pool. Housekeeping entering without knocking first.
Excellent 10.0
Cons: Parking was a problem
Excellent 9.0
Pros: New, nice room, very clean, walking distance from Mall of America.
Cons: Breakfast was not as good, should have been at par with hotel quality.
Excellent 10.0
Pros: Rooms were great - have 2 older kids and we had a 2 queen suite with a pull out couch. Older kids had their own bed and we all had space. Very clean and nice appearance.
Cons: For the money, I truly can’t think of anything that could have been better.
Excellent 9.2
Excellent 10.0
Pros: They had a good breakfast and the room was great
Cons: The elevator was broken
Excellent 10.0
Pros: This was such a comfortable hotel. I will be coming back for sure. Great location, staff, breakfast and so, so clean!! I would easily refer this TownePlace Suites and in fact already have!!
Cons: No, it was fabulous!!
Good 7.0
Pros: Location and hotel facilities were great!
Cons: Breakfast was free, but it was the worst free breakfast ever. The eggs were runny and rubbery. Muffins were cold (as if taken out of a refrigerator or freezer). OJ dispenser was dispensing orange water (ran out of OJ).
Excellent 10.0
Pros: the friendly staff and cleanliness of the hotel. also the convenience of the proximity to the mall of America.
Excellent 10.0
Pros: Booked one night in this hotel hoping for the best!Because the one I really wanted to stay at couldn't get me in for a 2day stay.I am so happy I have found my forever hotel when I visit Mall of America.It has everything you need+extras.
Cons: I didn't like that I had to leave!
Excellent 10.0
Pros: The staff was great, breakfast was very good, hotel was very clean.
Excellent 9.0
Pros: Modern, clean, simple
Cons: Planes are kind of loud but its right next to the airport!
Excellent 9.0
Pros: Location was great for Mall of America - a 5 minute walk. Hotel was new, clean and bed was comfortable. Breakfast was a standard affair, with the usual hot and cold items.
Good 6.0
Pros: Staff was great. Nice location. Good sound proofing in rooms. Hardly heard the planes flying over. Nice breakfast.
Cons: Pool was small and no hot tub. They had no information on sightseeing, attractions or any thing. All the information they had was to join the Merrit hotel program.
Okay 5.0
Pros: Close to airport, close to Mall of America, very nice clean room..wonderful comfy beds.
Cons: The noise of other patrons was HORRIBLE!! Children and people running in halls above us and screaming all night..very upsetting. We have to come back in 3 weeks and not sure if I would want to stay again only for that reason.
TownePlace Suites Minneapolis Mall of America - Bloomington
Rated no. 3
9.2
Excellent 9.2
Based on 292 reviews
Details
Reviews

Cleanliness
9.2
Comfort
9.1
Facilities
9.6
Location
9.2
Overall
9.0
Overall 8.8 Excellent
Based on 1,050 reviews
Cleanliness
9.2
Comfort
9.1
Facilities
9.6
Location
9.2
Overall
9.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.1
Comfort
9.0
Location
9.3
Services
8.7
Staff
8.5
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.3
Comfort
9.1
Location
9.3
Services
9.0
Staff
8.9
Cleanliness
8.9
Comfort
8.8
Location
9.1
Services
8.9
Staff
8.9
Cleanliness
9.2
Comfort
9.3
Facilities
8.0
Location
9.1
Overall
7.0
Cleanliness
9.2
Comfort
9.2
Location
9.1
Services
9.1
Staff
8.9

Excellent 9.0
Pros: Location, large 50¿ tv, size of rooms
Cons: Beds were low, could¿ve been more comfortable. Hotel could¿ve been cleaner, ice was always out on every floor.
Good 7.0
Pros: Location and Lobby.
Cons: Misinformation. $10 parking a night and I had to have my own wash towels.
Excellent 8.0
Pros: The location of the hotel to the Mall of America was perfect.
Cons: The ice room on the 6th floor had food on the walls.
Mediocre 3.0
Pros: When we checked in they could not find our reservation. Then they put us in a handicapped room, no tub. They did move us thankfully. No Ice at all. The front desk person was rude when we asked how to get ice. No one cleaned our room!
Cons: Everything! Will never stay here again
Excellent 9.0
Pros: Clean and modern with a great location. Very close to the light rail.
Cons: The mattress on the bed wasn't very comfortable.
Mediocre 2.0
Cons: There was still garbage in the couches , no towels and everyone left all their trash out side their rooms and nobody came and picked it up & then of course there was no ice what so ever
Okay 5.0
Pros: Property is great , location is great but is actually very dirty hotel to be a 4 stars hotel it didnt meet my expectations . As soon as i walk in all garbage and toulet papers outside of every room , spend hrs and even smeely dirty toilet papers outside of doors of other rooms next to mine. In my stay my room was never clean , my towels wasnt changed . I had to go to the lobby and ask for clean towels . The housekeepers knock my door since 6 am and woke me up , i finf it very disrespectful and poor work ethics . I dont recommend this place , for a cheaper place you can find a cleaner facility
Cons: Property is great , location is great but is actually very dirty hotel to be a 4 stars hotel it didnt meet my expectations . As soon as i walk in all garbage and toulet papers outside of every room , spend hrs and even smeely dirty toilet papers outside of doors of other rooms next to mine. In my stay my room was never clean , my towels wasnt changed . I had to go to the lobby and ask for clean towels . The housekeepers knock my door since 6 am and woke me up , i finf it very disrespectful and poor work ethics . I dont recommend this place , for a cheaper place you can find a cleaner facility
Good 6.0
Pros: Quiet,updated rooms
Cons: Staff never explained anything at check in. Didn't know we needed pool reservations. Where the elevators were, where are room was, etc. That there was a parking fee...
Poor 1.0
Pros: Cleanliness only
Cons: The entrance was so far away from the room and so was the parking.
Excellent 8.0
Pros: Modern, nice, close to Airport
Good 7.0
Pros: Location, close to MOA and Ikea. Rooms are modern.
Cons: Paying for parking, no use of the pool (covid restrictions had it "booked" already but there was no one in the pool), limited menu at restaurant, no ice machine - needed to go down to the restaurant just to fill our cooler. Just underwhelming overall.
Excellent 9.0
Pros: Location and clean!
Cons: none
Excellent 8.0
Pros: Cleanliness, and location to the airport and MOA.
Cons: Recently the lobby bar opened. The bartender insisted that while we were sitting at a 4 top waiting for our drinks, we had to wear masks. Once the drinks arrived and were placed on the table in front of us we could remove them. Silly and unfriendly.
Excellent 10.0
Pros: Cleanliness, location, employees, it was over all a great experience
Cons: Nothing
Excellent 9.0
Pros: Clean and roomy. Beds were a bit small but comfortable
Cons: Wish microwave was in room too
Excellent 9.0
Pros: It was very nice and clean and the guard at the door was very friendly when we checked in
Cons: 10 dollar parking fee feel like that should be included in the hotel unless your leaving your car for multiple days while your on a trip.
Excellent 10.0
Pros: Very clean rooms
Excellent 9.0
Pros: I like the look and it¿s close to airport and Mall of America
Cons: I would like a microwave in my room so the only thing I did not like was no microwave in my room
Good 7.0
Pros: It was nice, clean and conveniently located.
Cons: I understand why hotels charge for parking. I DO NOT understand why these additional charges are not clearly disclosed at the time of purchase!!! I¿m tired of being surprised by this at check in and it needs to stop.
Good 6.0
Cons: Too often no one at front desk.
Good 6.0
Pros: It was clean and quiet
Cons: The bar and restaurant were closed. Check in was unfriendly
Good 6.0
Pros: the room
Mediocre 2.0
Pros: The room i seen online was the same room they give i ask for another room they want to charge me more money
Okay 5.0
Cons: It was really cold in room
Good 7.0
Pros: It was pretty empty which made it quiet and peaceful. It was clean.
Cons: Asked for toilet paper and it took legit an hour for it to be dropped off at my door. Ridiculous. Rude front desk lady as well. $10 parking a night which was a surprise.
Mediocre 2.0
Pros: It was decent
Cons: water didn't get that hot, no microwave i had to get on the elevator just to heat subverting up. 10 a night to park 2 a cup of coffee that wasn't even good. Air/ heat in room sucked
Okay 5.6
Good 7.0
Pros: Style and bathtub
Cons: Limited coffee and cups in room, no food or coffee service at all.
Good 7.0
Pros: Nice hotel
Cons: Nothing really exceptional
Okay 5.0
Pros: The shower.
Cons: No free breakfast.
Okay 4.0
Pros: It is a nice place with a great location
Cons: No one at the front desk upon arrival - had to go find someone.
Good 6.0
Pros: I liked that it was quiet.
Okay 5.0
Cons: People knocking on my door and walking away in the morning before o could answer the morning of check out which delayed getting ready and getting my infant ready to check out on time
Okay 5.0
Pros: Location
Cons: It is not comparable to other 4 star hotels in the area and price range.
Okay 5.0
Pros: The location.
Cons: Cleanliness was not up to standards for a Hyatt and the primary reason why I won't stay there again. No regular coffee in the room was a minor irritation, what they had was a mix of cocoa and coffee. No response was received back from an email to Hyatt.
Mediocre 3.0
Pros: It was clean.
Cons: The staff and the pillows.
Okay 4.0
Pros: Comfortable bed
Cons: Charged for parking even though I called hotel directly before booking and was told there was no fee. Room toiletries were used when we got into the room.
Excellent 10.0
Pros: New, modern, clean and with great food. I’ll recommend this hotel is great!
Okay 5.0
Pros: It does not meet Hyatt Regency Standards I thought the Design was that of an Aloft Hotel No gift Shop, no Vending, Tiny rooms with IKEA like furniture. Will Never stay again
Poor 1.0
Pros: Close to the mall.
Cons: Rash developed in multiple areas of the body that was exposed to bed sheets, which progressively got worse and still an issue 1 1/2 weeks later. mgr said what do you want & also said no one online will understand hotel sheets would cause a rash.
Okay 4.0
Cons: Check in was a hurdle. Receptionist did not not disclose what hotel had to offer, had to get information from listening in on someone else's conversation. The pool was only kid friendly. Was looking for a romantic getaway but didn't get it.
Mediocre 3.0
Pros: Great location. Very suitable for executive travel.
Cons: No breakfast was disappointing. The staff was cold and elite. Nothing kind and friendly here. Beds were extremely low and extra hard. No fluffy comforter just a thin blanket sandwiched between two stiff sheets. Housekeeping knocked on our door at 8:30am.
Mediocre 2.0
Pros: Clean room and convenient location
Cons: When I booked online it was for a king bed. The room I received was two queen beds.
Okay 5.0
Pros: I didn't use them
Cons: Pool no hot tub
Poor 1.0
Pros: Nice location
Cons: At 12:30 in the morning we could not get the room we requested. It wa a horrible experience.
Mediocre 3.0
Pros: Loved everything, decorations,b est part room was very quiet and comfortable, shuttle to airport was convenient
Cons: Shower didn't work
Poor 1.0
Pros: The hotel was clean and in a great location.
Cons: The restaurant messed up both our meals resulting in our family not eating together.
Mediocre 3.0
Pros: Beautiful design
Cons: Furnace/AC unit was broken. Loud clanking at night kept waking us up. Notified front desk fatter first night. They said they would fix it. But it was no better 2nd night and we were too tired to request a new room. It was disappointing
Excellent 8.0
Pros: The dinner menu was fine.
Cons: The breakfast options were a disappointment. Looked and tasted like processed food.
Poor 1.0
Pros: When I drove away and knew I never had to go back!!
Cons: There was nothing I liked about this hotel.
Poor 1.0
Pros: Room was nice
Cons: Caught the hotel staff being dishonest while checking in. They said they didn't have a room with two queen beds. When I said I was going to leave, they said they did, but I had to pay more!! Charged me $11 to not share a bed.
Poor 1.0
Pros: The exercise facility had cold towels
Cons: The staff is very hit and miss. We have stayed at many hyatts in the past and this was by far and away the worst experience we have ever had. We would not stay here again and unless their management contacts us we will not stay at Hyatt hotels again.
Hyatt Regency Bloomington - Bloomington
Rated no. 4
8.8
Excellent 8.8
Based on 1,050 reviews
Details
Reviews

Cleanliness
8.9
Comfort
8.9
Facilities
7.5
Food
6.5
Location
9.6
Overall 8.8 Excellent
Based on 1,002 reviews
Cleanliness
8.9
Comfort
8.9
Facilities
7.5
Food
6.5
Location
9.6
Cleanliness
9.3
Comfort
8.0
Facilities
8.0
Location
9.3
Overall
8.6
Cleanliness
9.0
Comfort
8.0
Facilities
8.5
Food
6.5
Location
9.4
Cleanliness
8.8
Comfort
8.9
Location
9.6
Services
8.8
Staff
9.1
Cleanliness
6.0
Comfort
5.0
Facilities
5.0
Location
9.0
Overall
6.0
Cleanliness
7.5
Comfort
8.5
Facilities
8.5
Location
10.0
Overall
8.5
Cleanliness
9.1
Comfort
9.0
Location
9.6
Services
9.1
Staff
9.3
Cleanliness
9.1
Comfort
9.0
Facilities
6.0
Location
9.7
Overall
6.0
Cleanliness
9.1
Comfort
8.8
Facilities
4.0
Location
9.1
Services
8.6
Cleanliness
8.5
Comfort
8.3
Location
9.0
Services
8.0
Staff
8.8

Excellent 8.0
Pros: We loved the convenience to the mall and loved that our hotel had restaurants to eat at.
Cons: Breakfast was grab and go items i was really wanting eggs and bacon
Excellent 9.0
Pros: Loved how clean it was and how close it was to Mall of America! Made a day of shopping easy and worry free! Loved the adjoining rooms for our family of 5. Beds were comfortable. Everything felt clean and safe.
Cons: Nothing. It was great!
Excellent 8.0
Pros: Great location, good price, extremely friendly desk staff
Cons: Everything was good
Good 6.0
Pros: Very clean and smells clean. Easy access to the mall. Ihop and TGIS are both attached with hotel access to Ihop.
Cons: The "hot tubs" are not much warmer than the pool. Lights in our room either flickered when off or didn't work.
Mediocre 3.0
Pros: Location close to Mall.
Cons: Beds were too small for two people. Swimming area was filthy and one hot tub was broken. Water in pool was super cloudy and could not let me kids swim any longer after 3 mins. Air conditioning in the room was so loud we could not get a good night sleep.
Excellent 10.0
Pros: I came got my daughter golden bday with her friends & she loved the stay at the hotel, it was clean & the staff was wonderful
Cons: N/a
Excellent 8.0
Pros: Pool hours and location
Cons: No daily housekeeping or cleaning the rooms but I understand the policy
Good 6.0
Pros: Great place wonderful front desk help
Cons: Maintenence shows up to fix the air-conditioner with no tools and says the reason it's hot in the room is because it is outside. I thought that is why you turn the air on in the first place. Never got below 75 in the room with a fan going also.
Excellent 10.0
Pros: Location: between 2 nice restaurants TGIFs and IHOP; very convenient. Plus MALL OF AMERICA across the street. Convenient free parking. Nice outside pool. Free breakfast, but I'd rather go next door to IHOP for fabulous pancakes.
Cons: My room's carpeting needed shampooing or replacement - serious stain next to the bed.
Okay 5.0
Pros: The hotel was nice older than looked in pictures
Cons: Our room wasnt available upon check in after being told to come back later it still wasnt available and we had to wait forever for them to find us a room....one guy tried to make up for the receptionist who was horribly rude to everyone she encountered...
Excellent 10.0
Pros: How close it was to the mall, room was really big and clean. Also pool stayed open late
Good 7.2
Excellent 10.0
Pros: Their customer service at the reception desk. Hotel employee was great to us!
Cons: N/A
Excellent 10.0
Pros: My kids and I stayed in a suite at this property. We didn't want to leave! The room was huge and comfortable. The front desk staff was informative and friendly. 2 pools, 2 hot tubs, easy walk through a skywalk to MOA, free hot breakfast & noon checkout!
Cons: No, completely satisfied
Excellent 10.0
Pros: Proximity to destination
Cons: It was a great value
Excellent 10.0
Pros: We liked everything.
Cons: NO
Excellent 10.0
Pros: The suite - love the extra room with sofa and chair
Cons: no - one of the best hotels I have ever stayed at - the personnel were very helpful and very nice people
Excellent 10.0
Pros: Great location next to the MOA. Lovely common spaces. Connected to two restaurants for convenience. Free internet and parking were a nice amenity.
Good 6.0
Pros: 1 - Location 2 - Some front desk staff 3 - Breakfast
Cons: 1- One front desk staff ( even the rooms were cleaned ( later other staff gave us the rooms) but this lady ( elderly with glasses) kept on making excuses that the rooms are not ready 2 - Non-functional elevator 3 - No enough parking
Excellent 9.0
Pros: Comforting and reliable staff and room. Everything was great
Cons: N/A
Poor 1.0
Pros: When I got to leave the next morning
Cons: It was dirty and had cockroaches. Everything is falling apart
Okay 5.0
Pros: It is conveniently located near the Mall of America and the price was reasonable. The hotel was clean and the staff at the front desk was very friendly and helpful.
Cons: The bed was very firm and uncomfortable. The heating and cooling vent was next to the bed, and it alternated between heat and cold air throughout the night. We tried adjusting the thermostat, but it didn¿t help. Rooms and hall were not well lit.
Okay 4.0
Pros: location
Cons: dirty
Okay 4.0
Pros: Location, clean rooms, large pool area,free breakfast
Cons: Check in process was bad
Good 6.0
Cons: One front desk host must have been having a bad day. She may have been the rudest clerk I have dealt with in all travel. Check-in led to an incorrect room and changes. Rooms were not saved in close proximity as requested by direct call to hotel.
Okay 5.0
Pros: Staff
Cons: No heat, no dailycleanings, towels etc throughout 5 day visit. No pool, no exercise room, no cookies. Breakfast left much to be desired.
Good 7.0
Pros: Good location.
Cons: It was dated. Rooms were very utilitarian.
Mediocre 3.0
Pros: The Mall of America was within walking distance and there are two restaurants attached to the hotel; Ihop for breakfast and TGIFridays for dinner.
Cons: They didn't offer Wi-Fi and refused to explain why. Their TVs are old; no streaming or casting abilities, not even a TV Guide. Their pools and hot tubs were FULL of people and they did not follow Covid regulations. The bathroom is awful.
Good 7.0
Pros: Breakfast and friendly staff
Cons: The bathroom and sofa sitting area reeked of bleach/cleaning chemical
Poor 1.0
Pros: Not a thing
Cons: First off, room was set at 81 degrees Why would you keep it  that hot? After 15 hrs it only got down to 75. Staff was no help at all.’ Continental breakfast is over, but they continue to charge you the same. This whole place is a shady jok
Good 6.0
Pros: Location, room size and comfortable
Cons: Carpet in room could be cleaner
Excellent 9.6
Mediocre 3.0
Pros: It was right next to the MOA.
Cons: We asked for an early checkin. We had to wait til 530pm before a room was clean and ready. When we got in the room it wasn't that clean. Still had hair in the shower from the previous guest and the shower leaked. It wasn't even a drop, it was a stream.
Good 7.0
Pros: Location, staff was friendly.
Cons: Bathroom was very small, water didn’t stay in the shower, towels didn’t stay on towel hooks. An ottoman and another mirror would be nice by the chair/desk area.
Poor 1.0
Pros: Location
Cons: Front desk staff were rude and uncooperative with checkin issue. TRUE HOSPITALITY PROFESSIONAL does not behave as he did. He should have been a problem solver and not make guesrt suffer handship for his convenience.
Good 7.0
Cons: The pools chemicals were way too strong. I couldn't sit in the pool area very long and my eyes were still burning the next day.
Good 6.0
Pros: Location and included breakfast with room charge
Cons: Needs updating. Room did not stay cool.
Poor 1.0
Pros: The staff was very helpful and worked with us.
Cons: Our room was full of mold and not clean at all.
Good 7.0
Pros: Location
Cons: Person at check in was not very good. She seemed as though she didn't want to be there.
Excellent 9.7
Pros: Staff is excelent everything is clean great location for mall.
Cons: Beds are a little lumpy but tolerable
Okay 5.0
Cons: I called the hotel to verify the park and fly and was told that yes the service was available. Once I arrived for check in I was then told it would be $10 per day per car for the park and fly so I had to pay an additional $150.00 I wasn't expecting.
Okay 5.0
Pros: The room's AC worked.
Cons: Lack of staff knowledge of the area Lack of staff friendliness Lack of staff period
Excellent 10.0
Pros: Our room was clean, modern and quiet. Loved the fact that even though there was a shuttle, we could just walk across the skywalk right to the mall whenever we wanted. No timing out when we needed to catch the shuttle. Breakfast was good and the options were a bit different each day. Highly recommend!
Cons: Not a single complaint!
Good 7.4
Pros: Close to airport
Cons: The entry area was very tired looking with lots of spots on the upholstered furniture. Room was adequate for a one-night stay. Was within walking distance to the mall.
Good 6.5
Pros: Easy to find , very convenient , great front desk staff
Cons: The air conditioner was very , very loud , hard time sleeping when it was on . Had too turn up volume on TV to hear it and when it turned off had to turn down the tv because it was too loud then . My son didn't sleep well . I did tell front desk when we checked out . She said ,"thanks for telling us." The hotel was full .
Poor 1.0
Pros: Free Shuttle Service from airport to hotel. Close in proximity to MOA (mall of America). That's it...
Cons: Could not check-in room until 4PM! OMG! 30-years traveling globally, latest ever checked-in 1PM. Flew from SEA 1AM to Chicago, then to MSP 9:30am. Only thing care about is sleeping. All amenities only basic 2-3 star. Not worth price. Airlines staff hotel.
Mediocre 3.0
Pros: breakfast
Cons: The air conditioning was the loudest I have ever been around in a hotel. The bed was horrible, it took 2 days for my back to feel better. The pillows, horrible. I spent the 2 previous nights at the Radisson and everything was wonderful. Won't return.
Good 6.5
Pros: The layout The extra towels provided upon request The two TVs
Cons: The drab grey palette The door between the bedroom and bathroom (husband bumped his head on it -- it's in an awkward place in the king accessible room The waffles were soggy at breakfast
Okay 5.3
Pros: Location and shuttle service to airport and Mall of America.
Cons: The complimentary food selection was pretty gross: BB-sized "scrambled" eggs, stale, stinking meat, no raisin bran cereal (only tubs of Cheerios, one of Coco Puffs), fruit and yogurt in OPEN bins (um, there were FLIES landing in this food, guys!) No decent baked goods (stale, plain bagels, no cinnamon toast even!) Just really disappointing food. PLUS: the room was NOT clean or upgraded. Fusty furniture (check your own Duluth hotel to see how it should be done!), and bathroom mirror frame CAKED with dust,. Ew. The AC/heat unit had a busted control panel, never fixed, so folks could poke around on the wiring and chip board - probably not even safe! This particular Country Inn & Suites needs to be checked out by management. It's really looking dated and dumpy.
Country Inn & Suites By Radisson, Bloomington Moa - Bloomington
Rated no. 5
8.8
Excellent 8.8
Based on 1,002 reviews
Details
Reviews

Cleanliness
8.5
Comfort
8.6
Facilities
10.0
Location
9.1
Overall
10.0
Overall 8.8 Excellent
Based on 120 reviews
Cleanliness
8.5
Comfort
8.6
Facilities
10.0
Location
9.1
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Staff
10.0
Cleanliness
8.3
Comfort
8.6
Location
9.1
Services
8.3
Staff
8.8
Cleanliness
9.4
Comfort
9.0
Location
9.3
Services
9.0
Staff
9.5
Cleanliness
8.9
Comfort
9.2
Facilities
10.0
Location
9.6
Overall
10.0
Cleanliness
7.5
Comfort
7.1
Location
7.5
Services
7.1
Staff
7.5
Cleanliness
8.2
Comfort
8.2
Location
8.2
Services
7.9
Staff
8.9

Okay 5.0
Pros: The hotel was nice, location was perfect.
Cons: The layout of the rooms was very poor. The bathroom was in our bedroom, which makes the privacy of having your own bedroom extremely redundant.
Good 7.0
Pros: The front desk staff were very friendly and helpful. The breakfast was okay, considering covid protocols, the breakfast area itself was clean and the staff there was friendly.
Cons: The rooms could have been a bit cleaner. The kitchen counter had a sticky spot, there were stains on the couch and chair in the living area and both had small rips and tears from usage. The furniture and carpet felt worn and tired. The toilet was horrendously loud when flushed.
Excellent 10.0
Pros: I loved the pool area and the workout gym. Very clean and not crowded. I stay here every year for our family trip because you guys have a kitchen.
Cons: No complaints.
Poor 1.0
Pros: It’s near the airport
Cons: Dirty room. Malfunctioning heat system
Excellent 10.0
Pros: The staff was very friendly and helpful. Room, lobby and grounds very clean.
Cons: Stairway carpet needs cleaning
Excellent 10.0
Pros: The outstanding staff should be commended
Cons: The room had some questionable stains on the carpet and furniture. But the biggest issue was the thermostat wasn't working, it said it needed a new battery, so I was really cold all night.
Okay 5.0
Cons: Rude staff
Excellent 10.0
Pros: The staff was top notch. Being an early riser I often see the pool and other areas of the hotel 1st and usually see things about a hotel management that wish I had not. Here I was not an understanding guest but am impressed one.
Excellent 9.0
Pros: THe Location and the size of the rooms.
Cons: The food wasn't the best.
Excellent 10.0
Pros: The employees were very nice and helpful
Cons: There was a family in the hot tub that made it very nasty and dirty but the next day it was closed and being clean
Excellent 8.0
Pros: Spacious office workspace, full kitchen
Cons: Location felt isolated
Excellent 10.0
Pros: that its kid friendly , the swimming pool, the breakfast , and the chilling area it had was wonderful to step out the room .
Cons: We misunderstood about the cleaning staff coming to clean and our room was not cleaned for that day and we had wet towels. But overall the cleanliness was good .
Excellent 10.0
Pros: Nice pool. Very good breakfast. Nice kitchen. Friendly helful staff. Even social reception had very good food. Taco Night.
Excellent 10.0
Pros: Sparkling clean, great staff and delicious fresh breakfast. Way above average!!
Excellent 10.0
Pros: The Staff were very polite and helpful. The room bigger than expected. The breakfast was fabulous
Excellent 10.0
Pros: The rooms were comfortable, large, clean. Service was exceptional. The breakfast was great. Spent time in the hot tub. We actually talked about making a mental note to always look for a Residence Inn wherever we travel!
Residence Inn by Marriott Bloomington by Mall of America - Bloomington
Rated no. 6
8.8
Excellent 8.8
Based on 120 reviews
Details
Reviews

Cleanliness
8.9
Comfort
8.8
Facilities
7.3
Location
9.3
Overall
7.6
Overall 8.7 Excellent
Based on 327 reviews
Cleanliness
8.9
Comfort
8.8
Facilities
7.3
Location
9.3
Overall
7.6
Cleanliness
6.0
Comfort
6.0
Facilities
6.0
Location
6.0
Overall
6.0
Cleanliness
6.0
Comfort
6.0
Facilities
6.0
Location
8.0
Overall
6.0
Cleanliness
8.8
Comfort
8.7
Location
9.4
Services
8.6
Staff
9.0
Cleanliness
10.0
Comfort
10.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
10.0
Comfort
10.0
Facilities
9.0
Location
9.0
Overall
10.0
Cleanliness
9.0
Comfort
8.9
Location
9.2
Services
9.0
Staff
9.2
Cleanliness
8.7
Comfort
8.8
Location
9.3
Services
8.8
Staff
8.8
Cleanliness
8.9
Comfort
8.9
Location
8.9
Services
8.4
Staff
9.1
Cleanliness
8.9
Comfort
8.7
Location
9.0
Services
8.4
Staff
9.0

Excellent 8.0
Pros: Nice location, all the employees helpful and friendly.
Cons: I feel the suites could have had two queen beds and a new pull out bed. It seemed old and used a lot!
Excellent 10.0
Pros: The shuttle service was excellent. Front desk staff was friendly and kind. Very informative and made suggestions for places to visit while there.
Cons: I had to change my own sheets and bring my own trash down.....
Excellent 10.0
Pros: The service was great the room was very comfortable. The location was great.
Good 7.0
Pros: Traveled with 2 teen granddaughters and son and we were able to really spread out and have our own space
Cons: The rooms were a little on the need more cleaning side and the breakfast was average
Excellent 9.0
Pros: The location is perfect! This hotel is exactly like the pictures
Excellent 10.0
Pros: I have stayed at this hotel many times .Rented out a room for a prom party .Put my whole family up for a stay there love that hotel
Cons: If it not broke don¿t fix it I love that place
Poor 1.0
Pros: they advertise having a happy hour - there was none - breakfast was a candy health bar - the room was very poor shape - needed to be up dated, furniture in poor shape - morning staff of one was nasty when answering questions. pat that is the best.
Okay 5.0
Pros: the mini suite had a nice kitchenette and fridge with ice maker
Cons: State mandates masks inside. The night manager did not have or wear one. the police came and were wearing masks to deal with some disturbance. The next morning the cleaning staff were sitting in the unused buffet area without masks. No CDC guidelines
Poor 1.0
Pros: None!
Cons: The whole building
Excellent 10.0
Pros: They have a separate living room from the bedroom. Felt more homey.
Cons: No
Excellent 10.0
Pros: Very friendly and accommodating!
Excellent 10.0
Pros: Caring, attentive staff
Excellent 10.0
Pros: We are a family of 6 so we love the suites.
Excellent 9.0
Pros: Very nice accommodations with the best complimentary breakfast we have ever seen.
Cons: For such a nice facility, we were surprised that the facial and toilet tissue seemed to be low bidder quality. Really out of sync with everything else about the hotel.
Excellent 10.0
Pros: Great breakfast! Great service!
Cons: Very nice!
Excellent 10.0
Pros: Clean, great location, friendly staff
Excellent 10.0
Pros: I loved the location.
Cons: Yes. The charge on my credit card for something I payed cash for. Then I was told, their is nothing they can do unless I produced a receipt. For $5.50.
Good 7.0
Pros: Price, location, free breakfast, pool, wi-fi
Cons: Wasnt informed of the 20.00 hold for incidentals per room. I had to call and get this information after reviewing my pending charges. I am told the hold is removed after 72 hours and the charges are reversed.
Mediocre 2.0
Cons: Locked out of room for hours. Staff had to break door
Good 6.8
Pros: Location was great- walked to Mall of America
Cons: Under construction and they did state that up front. The breakfast when I went down was out and took a while to get refilled if staying don't plan on eating breakfast there. Compared to other Homewoods, it was very disappointing. The room was very tired and needs a good renovation. The pull out couch was very uncomfortable. I assume after construction these issues will be taken care of.
Okay 4.0
Pros: Location was good. Front desk staff and housekeeping staff were friendly.
Cons: Water leaked from the ceiling in the bathroom. Wasn't a big deal because we noticed it a few hours before checkout. Pool closed at 10 but we got to go in the morning. And the hotel double charged me. Still waiting on a refund.
Excellent 10.0
Pros: Very good. Great staff with friendly service, Great breakfast with a variety change each day. Rooms were well appointed, clean and comfortable
Cons: Hallways a bit hacked up and need some renovation. Bathrooms a bit on the small side.
Excellent 8.2
Pros: Great rooms.
Cons: Breakfast is unimaginative
Homewood Suites Minneapolis - Mall of America - Bloomington
Rated no. 7
8.7
Excellent 8.7
Based on 327 reviews
Details
Reviews

Cleanliness
8.8
Comfort
8.8
Facilities
8.2
Location
8.9
Overall
8.2
Overall 8.5 Excellent
Based on 380 reviews
Cleanliness
8.8
Comfort
8.8
Facilities
8.2
Location
8.9
Overall
8.2
Cleanliness
8.0
Comfort
8.0
Facilities
7.3
Location
8.0
Overall
8.0
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
7.0
Overall
8.0
Cleanliness
8.8
Comfort
8.8
Location
9.1
Services
8.5
Staff
8.9
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
6.0
Overall
10.0
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
8.7
Comfort
9.1
Location
8.8
Services
8.7
Staff
9.4
Cleanliness
8.8
Comfort
8.7
Location
8.8
Services
8.4
Staff
9.0
Cleanliness
8.7
Comfort
8.5
Facilities
10.0
Location
8.6
Services
8.4
Cleanliness
8.9
Comfort
8.8
Location
8.6
Services
8.5
Staff
9.0

Okay 4.0
Cons: the room had the rubber wall base that had come off and it looked like they try to fix it and it had staples on it bit it had come off. my kid dropped her book behind the night stand and when we moved it it was dirty and there was trash under it.
Okay 5.0
Pros: Location and price. Front desk was pleasant.
Cons: Room was poorly cleaned, especially the bathroom. What appeared to be vomit was splashed on outside of bathtub and a very strong chemical smell was in the bathroom so wasn’t even able to get ready in there without burning our noses. Floor was dirty with wrappers and debris behind doors and a half eaten ice cream bar left in the freezer.
Excellent 10.0
Pros: The hospitality. Staff was beyond nice
Cons: Nothing
Excellent 8.0
Pros: Staff was very friendly and good location
Cons: There was no hot breakfast was a grab and go. also the pool was closed for renovation.
Okay 4.0
Pros: Not a lot could have More staff.
Cons: A little bit more maintenance the air filter was plugged up wasn't going to complain was tired from driving 300 miles to get there.
Excellent 10.0
Pros: Staff were friendly. Room was nice and mostly clean. Very clean washroom. I love the split layout of the room. Had a microwave, fridge and coffee maker. The lobby and public areas were clean. Felt secure and safe.
Cons: Tons of dust behind headboard and some crumbs under desk. Breakfast was prepackaged and not enough for all of us, no options for us to choose from.
Mediocre 3.0
Pros: The location was convenient
Cons: The hotel and rooms were not cleaned well. And the hotel seemed short staffed hence why the facility was not well maintained.
Excellent 10.0
Pros: It was quiet, room was very spacious!!!
Cons: We didn't have anyone come up to change our sheets, or get us new towels. When we called to get new towels, they asked us to come down and get them instead of them bringing them up.
Okay 5.0
Cons: No parking ..pool policy need to be monitored or staff on same page with protocol
Excellent 10.0
Pros: Friendly, helpful staff, cleanliness of hotel, ease of access to airports, central location in metro area.
Cons: No. We will definitely stay there again
Excellent 10.0
Pros: Newly remodeled rooms
Cons: None noted.
Poor 1.0
Cons: The lady at the front desk was very rude
Excellent 10.0
Pros: Liked the room separation from the bedroom and living room area.
Good 6.0
Pros: Bed, room size, box breakfast
Cons: Broken sink faucet, no light in couch area, dirt and garbage along edge of floor
Excellent 10.0
Pros: Clean, convenient, friendly staff, very nice grab and go breakfast.
Poor 1.0
Pros: Wouldn't be able to tell you. They sold our prepaid room out from under us. We arrived after a late flight to find that they did not have a room for us. Lame!
Cons: Hard to believe that they would overbook and not hold a prepaid non refundable reservation. They are located right next to the MSP airport and must have late arriving guests nightly. Staff reacted like it was no big deal/happens all the time.
Excellent 10.0
Pros: Secure, clean, great COVID-19 precautions.
Excellent 9.0
Pros: Great location. Very pleasant staff. Great price.
Excellent 10.0
Pros: Hotel had some technical issues and worked with the sister property to get people checked in with them, or wait and check in with the other hotel across the street.
Excellent 10.0
Pros: Staff was great and it was very clean!
Good 7.0
Pros: It's close to airport and mall of America.
Cons: They didn't have any breakfast,really nothing.
Okay 4.0
Pros: The location was easy to find
Cons: We weren’t informed that the pool was closed and there wasn’t any breakfast. We specifically wanted a hotel with those 2 details. Not only that but there were crumbs all over the entire room. Worst of all, a BRA was found in the room. Room w
Mediocre 2.0
Pros: The location
Cons: 1-Did not get king bed promised in reservation 2-Dirty underwear belonging to a previous guest in closet 3-Air conditioner blowing on face while in bed 4-workers partying on outside deck 5-uncomfortable beds
Mediocre 2.0
Pros: Gentlemen at front desk very friendly.
Cons: We checked in at 830pm. No shuttle service to airport provided as advertised on website. No hot water. Tub leaked water everywhere and rooms weren't very clean. Gentlemen at desk was very friendly and moved us to a new room. Hot water never worked.
Mediocre 2.0
Pros: It had a hot shower and quiet location.
Cons: My hotel said there would be a shuttle to and from airport and that was not the case. I called ahead of time to double check with covid going around and they assured me I would have a shuttle only to find out that wasn’t the case. Cost $100 for 2 c
Mediocre 2.0
Pros: Staff was rude .. accusational.. the hotel stinks like mildew.. at least the 3 rooms I stayed in did! As well as the entire 3rd floor! Over priced
Cons: The rooms smelled awful Staff accused my boyfriend of a crude act that was absolutely not him! Found the the REAL guilty guest member and then not so much as sai
Good 7.0
Pros: the staff is amazing , especially the general manager her years in the industry shine . thank you for everything and I will be back sometime .
Cons: whad a few hick-ups with rooms which caused us to move rooms a few times. But manager worked her magic and eventually got it worked out.
Good 7.0
Pros: Free breakfast, swimming pool is small but perfect for small kids, would be nice if water temp is warmer . Hot tub is good but gets crowded. Good breakfast. Quiet room even though we're in front of parking lot and planes flying overhead.
Cons: Room cleanliness- very dusty,fingerprint smudges on glass window/partition, mirror, carpet needs to be washed, stained furniture.I hope other rooms are better. Hot tub gets crowded.staff removes food exactly at 9am even though there's still people getti
Good 7.0
Pros: the rooms were really clean and big
Cons: yes, the parking lot was full and you had pay extra for parking lot, and a little confuse to get to the hotel was not well visible
Good 6.0
Pros: The room was great
Cons: The hotel advertised indoor pool but after booking and getting swimsuits on we was told the pool was closed. My children was very disappointed they couldn't swim
Good 7.0
Pros: Location and size of room
Cons: Could do a better job on cleaning. Communication on team about our late checkout.
Mediocre 2.0
Pros: ...
Cons: We actually left and didn't spend the night. Not clean but worse is that there was no where to park. Staff told us to park in the Hampton lot... No spots there... Or by a fire hydrant. We would have paid but they didn't let us park underground.
Mediocre 3.0
Pros: price
Cons: staff was lazy about details
Okay 5.7
Pros: Chobani vanilla yogurt for breakfast, large rooms, shuttle worked well but was packed
Cons: Disgusting scrambled eggs, pool cold and small,
Excellent 8.0
Pros: The hotel is only a few minute drive from the airport and the mall of America. They also have a shuttle that goes to the mall as well which is very convenient. The beds are very comfortable and the continental breakfast was great as well.
Cons: The pool area is a little small so it can become cramped at times. I do wish they had faster wifi but that is just my preference. Overall this is a hotel I will continue to visit.
Excellent 8.0
Pros: Really liked the cleanliness of the room. The breakfast was very nice. Very easy check in and out. Hospitable and friendly staff.
Cons: Didn't understand why there were no bags in the garbage containers in the room. The pool area was WAY too small for the size of the hotel. Water was only about 4 feet high. Also, not a huge deal, but we were getting ready with an hour to go before checkout, and a housekeeper came into our room assuming that we had already left. Just glad nothing private was going on... We had used the shuttle to visit Mall of America and were disappointed to discover that there was not enough transportation for the guests that needed a lift. Were we there for one pickup and had to wait an additional half hour to get seating an another bus.
Excellent 9.0
Pros: Room was well kept and clean. I liked the set-up with the desk in a different section of the room and the bed. Made if feel less like a motel room.
Cons: Little bit hard to get back to from the road since it shares the entry way with the Hampton.
Springhill Suites Minneapolis-St Paul Airpt/Mall Of America - Bloomington
Rated no. 8
8.5
Excellent 8.5
Based on 380 reviews
Details
Reviews

Cleanliness
8.6
Comfort
8.7
Facilities
9.0
Location
8.9
Overall
8.8
Overall 8.5 Excellent
Based on 305 reviews
Cleanliness
8.6
Comfort
8.7
Facilities
9.0
Location
8.9
Overall
8.8
Cleanliness
8.4
Comfort
8.4
Facilities
9.2
Location
9.2
Overall
8.8
Cleanliness
9.2
Comfort
9.2
Facilities
9.6
Location
10.0
Overall
9.5
Cleanliness
8.6
Comfort
8.7
Location
9.1
Services
8.3
Staff
8.5
Cleanliness
8.8
Comfort
8.8
Facilities
9.2
Location
9.2
Overall
8.8
Cleanliness
9.3
Comfort
9.0
Facilities
8.0
Location
8.3
Overall
8.0
Cleanliness
8.9
Comfort
9.0
Location
9.0
Services
8.4
Staff
8.7
Cleanliness
7.9
Comfort
8.6
Facilities
9.0
Location
8.2
Overall
10.0
Cleanliness
8.5
Comfort
8.4
Facilities
9.3
Location
8.7
Overall
9.3
Cleanliness
7.9
Comfort
7.9
Location
7.5
Services
7.3
Staff
8.3

Excellent 9.0
Pros: Great friendly staff at the Front Desk.
Cons: Bartender appeared to have friends and/or regulars at the bar and kept conversing with them while we waited to order drinks.
Excellent 8.0
Pros: Close to the mall. In a very good area close to restaurants and other stores.
Cons: N/A
Excellent 10.0
Pros: Beautiful-next to the water
Cons: Construction going on
Excellent 10.0
Pros: Clean and close to Mall
Cons: No free breakfast a
Excellent 8.0
Pros: Location to Mall of America
Cons: Pool area, pull out bed was tiny with a poor mattress, and breakfast included at a reasonable fee.
Poor 1.0
Cons: System was down so I couldn't use my card
Okay 5.0
Pros: The location was great
Cons: My room was dirty. Sheets on bed wasnt changed food was still in the refrigerator. Housekeeper was mad because she had to clean my room that was not clean.
Good 7.0
Pros: The balcony room was nice, it had a nice modern feel.
Cons: The room had dirty towels and the bathroom shower/tub was not clean. I would have also like to had a microwave in the room.
Okay 5.0
Pros: Friendly staff.
Cons: I was rebooked to the Residence Inn without any details and it was confusing to get a confirmation from a different hotel. I specifically booked at the Courtyard to have a separate room for my 2 yr old. The Residence Inn didn¿t have this - disappointing.
Excellent 8.0
Pros: Honestly my stay was hotel was okay. If you looking for somewhere to crash for the night.
Cons: My only problem was I booked this hotel in Blommington but ended being sent( booked) to the Marriott Edina. I thought it was a computer error. So I called they customers service of getaroom. I had to do some debating with rep. But I did get the reservation cancelled. 2 hours later I thought the glitch we have been fixed so I book Marriott Bloomington again. But got Edina. We needed a place to stay so we just drove the 10 minutes difference. This was book through kayak with a site called getaroom
Excellent 10.0
Pros: staff were friendly and accomadating
Cons: no
Mediocre 3.0
Pros: The location was central to downtown amenities. The bed was comfortable; breakfast area was nice although the food itself was cold.
Cons: This hotel was not especially clean. Also, there was a fire drill while we were there. While we were evacuating they announced that we could go back in. Many did not hear the announcement. The woman working was incredibly rude about it.
Excellent 10.0
Pros: Clean..comfortable beds
Cons: No
Okay 4.0
Pros: The room was decent.
Cons: Pool was cold. Surprised by the room vibrating at 8 am. Called down to learn that we were above the laundry. Not impressed. Won't stay again.
Excellent 9.0
Pros: The room was large and comfortable.
Cons: I wished our room case a microwave.
Excellent 9.0
Pros: Convenient location
Excellent 10.0
Pros: Lovely hotel room! The large picture on the wall behind the bed is beautiful. Very clean, smelled fresh as soon as you walked in the door. Thank-you.
Cons: No
Excellent 8.0
Pros: Clean. Attractive. Very comfortable bed.
Excellent 10.0
Pros: Very nice and felt new hotel.
Excellent 10.0
Pros: Very clean and prompt check in
Excellent 10.0
Cons: When I booked I asked for the Airport Courtyard but when I googled the address, it took me to the wrong hotel. I ate supper at the hotel but it was very short handed, and took a long time to order and very long to get food.
Excellent 8.0
Pros: All Staff.. location.. super clean,
Cons: A 2 room suite should have more than 1 tiny garbage can. No hot tub. Parking was minimal however was offered under ground parking the night regular lot was full. @ No charge. That was nice
Mediocre 2.0
Pros: Its okay, needs remodeling
Cons: staff gave out my room number to someone that claim to know me without my consent, I'm very disappointed, so much for privacy. Never coming here again! Be sure to check ID's and names on guest list before letting a stranger come looking for u!
Mediocre 3.0
Pros: The beds were comfortable
Cons: The walls were unbelievably thin -- something I found out when the neighbor's phone alarm rang at 5:30 in the morning. And then every 9 minutes for an hour. It made for terrible sleep and a bad overall experience.
Mediocre 2.0
Cons: Dirty room shower curtain was filthy brown stains. Seemed to be short staff at the front desk. Bartender had no communication skills. What complete waste of money.
Good 7.0
Pros: The location
Cons: Housekeeping did not come back in the afternoon to clean
Good 7.0
Pros: Restaurant and bar were very nice .
Cons: We wanted to pay extra to park our car for a couple days, and there were no options and they offered a phone number for Comfort Inn next door for parking, but Comfort inn was very rude and there was no parking.
Good 7.0
Pros: It was well-located.
Cons: The hotel put a hold for $20 on my credit card for incidentals (I'm used to providing a card, but not having a hold charge run). It's unnecessary, and I don't like giving Marriott an interest-free loan for a week. I made a complaint to the company.
Mediocre 2.0
Pros: Nothing, to be honest
Cons: Yes, the room was dirty, staff wouldn't move me to a room with one bed, remote didn't work, towel and pillowcase had what appeared to be blood on them... the hall reeked of weed
Okay 4.0
Pros: Most of the staff were very friendly.
Cons: Several issues with this location, first being the pool. It was cloudy and i personally tested the waters. Not acceptable!! Second, prices for food and drinks were outrageous for the quality of food. Third, TV in rooms are too small. Much more to say.
Good 6.0
Pros: swimming pool, Weight room, location, shuttle service, friendly staff, he offered a rollaway but there was no room for it in the room. Nice balcony overlooking Interstate 494. The room was quiet. We got it for a steep discount.
Cons: No free breakfast, no cookies & coffee in the lobby, no free newspaper, small room, small sofa. he offered a rollaway but there was no room for it in the room.
Good 7.0
Pros: Room was spacious, designed well, good shower. Staff quick to address concerns.
Cons: No breakfast provided w/stay. Restaurant offered $13 breakfast buffet. Good buffet but on the high side.
Good 7.0
Cons: No free breakfast
Good 7.0
Pros: The staff was nice and enjoyed the Starbucks in the lobby! It was very convenient having a shuttle bus to the Mall of America.
Cons: Obvious it was a room set aside for 3rd party reservations. The TV was directly to the left of the bed so watching was awkward if there was more than one person. Had to walk through a 2 ft gap to get in. Didn't get housekeeping during our 2 night stay.
Poor 1.0
Cons: The towel is not clean, and the pillow is not comfortable.
Good 7.0
Cons: Room was small for what I expected.
Okay 4.0
Pros: Proximity to the mall of America
Cons: Terrible service in the hotel restaurant- Jake's. Food was sub-par also.
Good 7.0
Pros: The pool was nice and so was the shuttle service.
Cons: The bed was not comfortable. The sofa sleeper in our suite was really hard to sleep on with the springs popping out.
Poor 1.0
Pros: The breakfast
Cons: The service was horrible the customer service rep that I spoke to when checking in had a very bad attitude. The room was outdated the bed was very comfortable but the room was definitely outdated. There was a lot of noise coming from the room above us.
Mediocre 3.0
Pros: Closeness to Mall of America and Airport.
Cons: Very disappointed with the room. Staff were not friendly. Very below standard for a Marriott.
Good 7.0
Pros: Great beds
Cons: Breakfast is expensive, only place we could find was Denny's.
Excellent 10.0
Pros: My daughter and I felt very safe and welcome. Room was comfortable. Easy to find property. Close to shopping and eating!
Excellent 9.4
Pros: The staff was very friendly and accommodations were nice.
Cons: That I hit a button on the tv and accidentally ordered an $18 movie! That is outrageous and I couldn't go back and delete.
Excellent 8.0
Pros: The room was nice and clean. I appreciated having a mini-fridge in the room. The omelet at the breakfast buffet was very good. I appreciated that the heat/cooling unit in the room had a "constant air" option to provide white noise.
Cons: The bartender claimed he didn't know how to make any of the cocktails offered. I found that a bit odd, but he was friendly and we were happy with his service.
Excellent 8.5
Pros: After the incident with the Tub, they had a new room ready and room keys brought up to us in a matter of minutes. I was astounded at how quickly they handled the issue on Valentine's Day.
Cons: The Jacuzzi Tub has a flat top faucet which looks sleek and modern but evidently not the best design. Turned on the water to begin filling the Large 2 person whirlpool and went to the bathroom. I come out to find the top part of this sleekly designed faucet had come off thanks to the cheap adhesive holding it in place and watch was both going in the tub and in front of the tub soaking the surrounding carpet to a sponge like feeling.
Excellent 10.0
Pros: It was quiet and clean! We never heard any hallway noise or distruptions from other guests! The staff was helpful, courteous and accommodating! The kayak price that I got was fantastic! We will be back!
Cons: We really would have liked to have adjoining rooms.I would like a rewards program.
Okay 5.4
Pros: It looked nice and up to date
Cons: The bed was rock hard
Excellent 9.4
Pros: We stayed one night for my husband's birthday. I was asked at check in what brought us, and when we came back after dinner, there was a piece of cake and a nice handwritten card. Made our day. It was clean and the pool area is very nice. The salt water pool and whirlpool are wonderful. I love that the whirlpool is circulated with water instead of air, as it is SO much quieter that way and we could visit easily while sitting in the water.
Cons: At 4am, the room on one side of us had their alarm go off and it took several minutes for them to shut it off. Then, about 5 minutes later, the room on the other side started watching tv so loudly, we finally had to call the desk and ask them to have the patrons turn it down. It was 4am, after all. All of that to say, while the hotel was not responsible for the tv or the alarm - the walls are thin. (the reason for the 4 instead of the 5) We turned on the air conditioner fan as white noise and wished we'd slept all night that way. So - bring ear plugs if night noises bother you...or turn on the fan.
Excellent 10.0
Pros: Our room was very spacious and comfortable and best of all, quiet. The staff was very friendly at check in and in the restaurant. Breakfast was excellent.
Excellent 10.0
Pros: lobby was very nice, shuttle guy took a while to do things but got stuff done. Breakfast was very tasty with a chef making omlets and whatever shape pancake you'd like (one kid got dinosaur shaped ones).
Cons: breakfast cost quite a bit
Good 7.6
Pros: We liked having the shuttle to the Mall of America. The sofa bed was surprisingly comfortable. Although the room faced the interstate, it was quiet.
Cons: The room was smaller than I'd expected, and it wasn't a great price.
Courtyard by Marriott Bloomington by Mall of America - Bloomington
Rated no. 9
8.5
Excellent 8.5
Based on 305 reviews
Details
Reviews

Cleanliness
8.6
Comfort
8.8
Facilities
10.0
Location
9.1
Overall
9.3
Overall 8.4 Excellent
Based on 571 reviews
Cleanliness
8.6
Comfort
8.8
Facilities
10.0
Location
9.1
Overall
9.3
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.6
Comfort
8.5
Location
9.0
Services
8.2
Staff
8.6
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Staff
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.9
Comfort
9.2
Location
9.4
Overall
5.0
Services
8.8
Cleanliness
8.8
Comfort
9.0
Location
9.6
Services
8.4
Staff
9.2
Cleanliness
8.4
Comfort
8.7
Location
8.8
Services
8.3
Staff
8.8
Cleanliness
8.4
Comfort
8.9
Location
8.9
Services
8.2
Staff
8.9

Excellent 9.0
Pros: Due to covid bre as breakfast was a boxed affair. Not great but adequate.
Good 7.0
Pros: Everything was fine.
Cons: Disappointed with breakfast but understand due to COVID. Not really a kid friendly breakfast.
Good 7.0
Pros: Good location, close to airport with early morning shuttle service.
Cons: Room was very dark due to two main light fixtures not working. Wall sconce had no bulb and I had to get one from the front desk and replace myself.
Good 7.0
Cons: Everything was fine We were a bit disappointed about the pool being closed but other than that location was fine room was big and roomy just needed a little bit of updating but I'd stay again
Excellent 8.0
Pros: The location was great. Close to everything, yet setting was not busy with easy freeway access.
Cons: Missed hot breakfast due to Covid.
Mediocre 3.0
Cons: The hallways smelled ready bad.
Okay 4.0
Cons: Dirty washcloth in the room. Had to ask multiple time for amenities to be replenished. There was no soap. In the room. Pool was closed. No hot breakfast.
Okay 5.2
Good 6.0
Pros: Close to airport
Cons: Hotel transportation shuttle van got a flat tire in the evening which cancelled rides to airport. Had to take a taxi. No restaurants or food options in area.
Excellent 10.0
Pros: Huge clean comfortable room. Convenient location.
Poor 1.0
Pros: Location. Our floor smelled like weed when we got off the elevator.
Cons: Everywhere I read stated the pool was open, but when we got there it was not and that was the main reason for choosing that hotel. Price was great but that was it. I know covid.... but I have been to plenty of other hotels and they are all open now
Excellent 10.0
Pros: Close to airport.
Cons: No. Everything was great.
Excellent 9.0
Cons: Needs a bin for recycling
Okay 5.0
Cons: At checkin, room was out of tissues and toilet paper. Room also smelled funny. This Hampton Inn is not like many of the others we have stayed at. Cleanliness was an issue.
Excellent 8.0
Pros: Location
Cons: Staff wasn't very helpful. Requested clean towels and trash bags. Didn't receive them. Problem with Covid precautions.
Okay 5.0
Pros: Location
Cons: Business office not functioning so could not print boarding pass Window shades would not close Air handling system very loud
Okay 5.0
Pros: Great location to surrounding places like the mall and airport.
Cons: Room was still a little dirty and there was no sticker in my door saying it was cleaned and not opened. Some outlets in the room did not work either. Staff that checked me in did not seem like they wanted to be there.
Okay 5.0
Cons: Outdated decor and technology in the rooms. No USB ports to charge phones.
Poor 1.0
Cons: They promise to serve breakfast but there is no breakfast and the where not clear the whole time I stayed there
Excellent 10.0
Pros: Great room
Cons: i Had to pay a deposit I wasn’t told about.
Excellent 8.0
Pros: The room was beautiful but there were very few amenities.
Cons: No Airport Shuttle, and NO breakfast, no coffee in the lobby. Very disappointing.
Excellent 10.0
Pros: Friendly staf, great location, clean rooms, love the Tall NBA Showerhead😄
Good 6.0
Pros: Location. Clean.
Cons: Because of COVID there is no breakfast. They don't even do a grab and go boxed breakfast. We had to come down for extra toiletries and towels, etc. Except when we requested them, they were out of shampoo and lotion. Problematic.
Poor 1.0
Pros: The room was clean.
Cons: Pool was closed. No breakfast.
Mediocre 2.0
Pros: The location of the hotel is really good and close to airport and the mall of America.
Cons: Toilet made squealing noises all night,blood on one of the towels,leftover food in fridge, unfriendly staff, no breakfast even tho we stayed at a fellow hampton inn 3 weeks ago and they had breakfast, pool closed even tho staff said it was open on phone
Good 6.0
Pros: Size of the room was great
Cons: check in was NOT friendly at all, kept saying "I'm sick of this " under her breath, as she was talking to housekeeping. We checked in at 5:00 and she had to call to see if the room was cleaned. We had 4 people in a suite and there were only 2 towels.
Excellent 10.0
Pros: The location and convenience.
Cons: The COVID-19 restrictions, but that was definitely not the hotel's problem or fault. Just an inconvenience.
Excellent 10.0
Pros: Room #110 is a perfect spot in the hotel, very quiet & clean. Beds are very comfortable
Cons: Microwave did not work and the shower curtain was short so water was all over the floor
Okay 4.0
Cons: Missing items in the room, like: ironing board, luggage holder, laundry bag, bathroom light glass cover
Okay 5.0
Pros: Staff responded to my concerns.
Cons: This property is being remodeled so there was a lot of construction debris, dust, etc, including in our room. The staff vacuumed the floor for us after it was brought to their attention, so that was good and I appreciated their quick response.
Mediocre 3.0
Pros: Location to the airport
Cons: Only scalding hot water in our room. Not able to wash face or take a shower. Hotel staff said they would refund the room, have not seen that yet.
Mediocre 2.0
Pros: Location to MSP airport
Cons: Hotel elevators were filthy. Also when booking was not told that parking there would be $20 a night x 14 days or over $200 just to park. Will never use this facility again!
Okay 5.0
Pros: Hotel was in good location and clean except for elevators...only one working and dirty from construction work.
Cons: YES, no where on the site that booked this hotel did it say anything about the cost of parking. Stuck with $210 parking bill while on vacation. Rip off. Hotels near airport always used to offer parking if you stayed with them coming and going on vacation!
Excellent 9.2
Good 6.0
Pros: Great location
Cons: The only complaint we had was that the pool and pool room temperature was not warm enough.
Good 6.0
Pros: Location; room with microwave and refrigerator, room size.
Cons: Pool was closed Sunday morning. We planned to use the pull-out couch in the room, and found that the sheets had never been removed, and were dirty. There were no clean sheets available in the room.
Good 6.0
Cons: Booked a king room and ended up with two double beds
Okay 5.0
Cons: The hotel charges $40 on my credit card for no reasons. They did not say or explain anything about this charge at all.
Good 7.0
Pros: Convenient to both Moa and MSP
Cons: I hate having to go to the top floor when the hotel is obviously not full.
Good 7.0
Pros: Good breakfast. Comfortable beds.
Cons: Noisy heating system.
Excellent 10.0
Pros: they were great to us, the hotel was very clean and the rooms were a good size.
Excellent 10.0
Pros: Great room that was spacious and comfortable
Cons: Slow replacement of foods at breakfast
Hampton Inn Suites Minneapolis St Paul Arpt-Mall of America - Bloomington
Rated no. 10
8.4
Excellent 8.4
Based on 571 reviews
Details
Reviews

Cleanliness
8.6
Comfort
8.6
Facilities
7.2
Location
8.9
Overall
7.3
Overall 8.3 Excellent
Based on 1,374 reviews
Cleanliness
8.6
Comfort
8.6
Facilities
7.2
Location
8.9
Overall
7.3
Cleanliness
8.4
Comfort
9.2
Facilities
8.0
Location
9.2
Overall
8.0
Cleanliness
8.4
Comfort
8.4
Location
8.9
Services
8.1
Staff
8.4
Cleanliness
2.0
Comfort
2.0
Facilities
2.0
Location
2.0
Overall
2.0
Cleanliness
8.9
Comfort
9.0
Location
9.0
Services
8.6
Staff
8.7
Cleanliness
8.6
Comfort
8.6
Facilities
9.0
Location
8.9
Overall
8.0
Cleanliness
8.8
Comfort
8.8
Facilities
6.6
Location
8.9
Overall
7.5
Cleanliness
8.3
Comfort
8.3
Location
8.8
Services
8.1
Staff
8.5

Excellent 8.0
Pros: The location is excellent, with shuttle service to mall and airport.
Cons: The pool was out of service during our stay.
Okay 5.0
Pros: Room was supposed to be $124 but I was charged $174..
Excellent 9.0
Pros: The staff were so nice.
Cons: The price was higher then I would normally spend especially because the pool was closed.
Excellent 9.0
Pros: Quiet, comfortable, and supportive.
Cons: Breakfast was not 30 minutes longer.
Excellent 9.0
Cons: I didn’t like there were no queen double bed rooms but that was only a minor complaint
Excellent 10.0
Pros: Very clean room and it was perfect for our stay.
Cons: The pool wasn't working, the receptionist told us when we checked in. That was the only thing that we would of liked to be able to use.
Excellent 10.0
Pros: Staff
Cons: N/A
Good 7.0
Pros: Proximity to Mall of America. Ease of shuttle use. Pet friendly.
Cons: Staff was a little overwhelmed with customers at times and you could visibly see their frustration.
Excellent 8.4
Excellent 8.0
Pros: Nice big room, very clean, very competent and friendly staff.
Excellent 10.0
Pros: It was quite and very clean
Cons: No
Excellent 10.0
Pros: Very clean, new, and comfortable.
Cons: No
Poor 1.0
Pros: Great location
Cons: The personal ( security- receptionist) rude, he was drunk and was Harassing me! Very bad experience!
Good 7.0
Pros: Near the airport and continued shuttle service.
Cons: Was told there was free parking for trip duration and there was not.
Excellent 8.0
Pros: We enjoyed the room design.
Cons: The bed was extra hard and no airport shuttle on the weekend. The employees were great.
Excellent 9.0
Pros: The room was exceptional
Cons: There were a few things missed by housekeeping... a used shampoo bottle set out instead of a new full one.
Excellent 10.0
Pros: Everyone was nice and helpful! Room was great. Close to airport for return home!
Cons: nope!
Excellent 10.0
Pros: Staff was nice and helpful. Great room. Close to airport and Mall of America!
Cons: Nothing.
Okay 4.0
Pros: the location met my needs
Cons: there was a less than adequate bag breakfast. pillows in the room were like they were stuffed with towels and the bed was average at best.
Good 6.2
Pros: Clean rooms
Cons: I was disappointed that the hotel shuttle was not operating. I selected this hotel because of the hotel shuttle and the proximity to the airport. I was told at the airport that the shuttle was not running at night but one would be available in the morning. When I checked in I was told shuttles were not available on weekends. I spent an extra $30 on lyft to commute
Mediocre 3.0
Pros: When it was time to leave
Cons: they had suspended shuttle so had to taxi. No amenities. Did not stay the second night. Got up in morning and booked a night at a different hotel.
Mediocre 3.0
Pros: The location was convenient
Cons: The lobby smelled like mold and there was no water pressure in the shower so I couldn’t wash my hair before my big meeting
Good 7.0
Pros: The bed was comfortable.
Cons: Small cramped room. They guy who checked us in wasn't friendly. The elevator and hallway smelled like weed. Nothing near the hotel to walk or drive to..this was probably the worst Hyatt I've been to in a long time.
Excellent 9.0
Cons: The bed was a little firm.
Excellent 8.0
Pros: Breakfast was great
Poor 1.0
Pros: Proximity to airport
Cons: Hotel double charged me. Paid in full for room and tax, and then charged me again. Still waiting for a call back to get this issue resolved.
Okay 4.0
Pros: Location. Shuttle service to Mall.
Cons: At reservation, it said breakfast and pets included. At check in, I was told breakfast and pet were extra. Pet was $75 and breakfast was a one-time fee of $12. During check-out I found out it $--- for 2 nights. No microwave! Room small!
Good 6.0
Pros: it was nice and close, the shower was wonderful hot and powerful
Cons: the breakfast and lobby area are very crowded, you get a person or two eating in there and you can't move around to get food or check in or out...
Mediocre 3.0
Pros: The coffee was good.
Cons: The pool was freezing cold so my kids were upset that they couldn’t swim (which is why we choose hotels with pools). Breakfast was poorly organized - need more staff to replenish the food, drinks, plates, and silverware.
Excellent 8.0
Cons: I would have given this an excellent as it had great beds, breakfast and easy access to the MOA and Light Rail but we were in room 210 which seems to be above the laundry room and there were a couple late loads put in. When I called about the load noise the machines were making it was offered that I could change rooms (1030-1100 at night) instead of just saying "Sorry, we will get them shut off for you"
Excellent 9.1
Pros: The room was exactly what I wanted, breakfast was great, the shuttle was convenient to the mall, the staff was great. The location is easy to find and overall the hotel had everything I wanted.
Cons: The variety at the bar was lacking, for the price and you’d think it would be better. Additionally 24 hour ‘resturant’ Is a joke. Was told they didn’t have a cook by the manager so I couldn’t get anything, I’d think he would be able to step in and get that done to keep the ‘24 hour food option’ available to guests. This was also at 4pm with 4 people behind the check in counter. Also upset that the lack of hot tub isn’t just stated anywhere. This place may have a pool but no hot tub. And no microwave in the room, again for the money you’d think that would be available easily.
Good 6.0
Pros: The hotel bar was very nice, the TV in the room was great. I really liked having the couch and wet bar area in the room.
Cons: This hotel has a pool but no hot tub and the coffee that they had ran out and they did not refill it. The breakfast went fast and they did not do a good job of restacking it at all.
Mediocre 3.0
Pros: Location and staff
Cons: Leftover food from previous tenant in refrigerator. Air conditioner didn't work in first room. The air conditioner in the second room was extremely loud.
Mediocre 3.0
Pros: Friendly staff
Cons: No microwave in room. Pool was closed half the time and very cold when open
Okay 5.0
Pros: Room was awesome! Very nice.
Cons: Breakfast was terrible and on short supply. Pool area small no hot tub. Some staff were unpleasant
Good 6.0
Pros: The very nice staff. The order in menu was limited but nice to have available.
Cons: The bathroom is tiny. Could hardly get the door shut. The toilet is for tiny people. I have never seen such a small toilet. The couch was very low to the floor. The decor was Asian so that was a clue. I am only 5"7" and average weight.
Good 6.0
Pros: The hotel was very clean. The room was adequate for what our family needed. Especially like that there was a mini fridge and sink since we like to bring our own snacks and drinks on vacation.
Cons: We travel a lot (at least once or twice per month) and this was by far the noisiest hotel we have ever stayed in. Teenagers, toddlers AND adults ran the halls late into the night, shouting. Other guests were very loud (TV and yelling) in rooms.
Good 6.0
Pros: Location
Cons: Low battery in fire alarm, kept beeping during the night, called front desk no answer. Was not happy no sleep till we had to take Ourselves. This made the hotel a safety hazard and against fire code. I told front desk as I was leaving and they just said s
Good 6.0
Pros: Proximity to mall of America, IKEA and metro station was great! Even though hotel offers shuttle to mall, it was easier to drive and park since shuttle only leaves at 15 minutes after the hour.
Okay 5.0
Pros: Location and sitting area in room. Liked pull out sofa bed.
Cons: Requested double room a week out & mentioned late check in...did not get it. Needed pillows & blanket for pull out, waited 30 mins & made 2 more calls to check on it-finally had to get dressed & go down to desk to get it-no apology Won't return
Good 6.0
Pros: The location
Cons: There was someone else's water bottle in my room.....ewww! Also, they had a food case for purchase but no prices; dpn't like that.
Poor 1.0
Pros: My flight landed around 11pm, so I called the hotel to let them know I'd be arriving late. When I arrived, there were no rooms left and they suggested I stay elsewhere, and they found a room at the motel 6 nearby. The staff was beyond rude.
Cons: My flight landed around 11pm, so I called the hotel to let them know I'd be arriving late. When I arrived, there were no rooms left and they suggested I stay elsewhere, and they found a room at the motel 6 nearby. The staff was beyond rude.
Excellent 8.5
Pros: The bed was very comfortable and the layout of the room was on trend and up to date. The walls blocked sound from adjacent rooms well, but being 6th floor out of 6 wasn't the best idea with plane noise. At least while there the plane traffic was from 8am-8pm, ok for most but not ideal with a baby. Not a complaint, more of a heads up.
Cons: The pool temperature was waaaay too cold! Air temp in the pool area was great, but wish the pool were as warm. Lakes in MN are warmer right now!
Mediocre 2.0
Cons: We arrived and there was no room available although we had a "guarantee" room reservation we PAID IN FULL FOR. Hyatt did not find us another room and hotels.com was of no help either. STILL DONT HAVE MONEY BACK.
Excellent 9.4
Pros: Good value and a great stay near the airport.
Cons: Close to airport. Clean room friendly staff.
Excellent 10.0
Pros: Friendly and helpful staff. Decent breakfast and many extra touches of class.
Good 7.1
Pros: breakfast was pretty great
Cons: Blood on a pillow case. Nasty. We didn't use that pillow.
Hyatt Place Minneapolis Airport South - Bloomington
Rated no. 11
8.3
Excellent 8.3
Based on 1,374 reviews
Details
Reviews

Cleanliness
8.8
Comfort
8.8
Facilities
7.8
Location
8.8
Overall
8.1
Overall 8.3 Excellent
Based on 453 reviews
Cleanliness
8.8
Comfort
8.8
Facilities
7.8
Location
8.8
Overall
8.1
Cleanliness
8.0
Comfort
7.0
Facilities
6.0
Location
9.0
Overall
8.0
Cleanliness
6.0
Comfort
6.0
Facilities
6.0
Location
6.0
Overall
6.0
Cleanliness
9.0
Comfort
8.4
Location
8.7
Services
8.2
Staff
8.8
Cleanliness
8.0
Comfort
8.0
Facilities
8.3
Location
8.6
Overall
8.0
Cleanliness
9.0
Comfort
9.2
Location
9.2
Services
8.7
Staff
8.8
Cleanliness
8.4
Comfort
8.5
Location
8.3
Services
8.2
Staff
8.5
Cleanliness
8.7
Comfort
8.8
Facilities
8.5
Location
8.8
Overall
8.8
Cleanliness
8.8
Comfort
8.5
Location
8.5
Services
8.3
Staff
8.6

Okay 5.0
Pros: The bed was great. The room service was decent and not over priced.
Cons: The couch in the room was dirty. There was no sanitized sticker on my door like there was others. Not sure what that means.
Excellent 10.0
Pros: Proximity to the airport, shuttle to the airport, and the comfort of the room.
Excellent 9.0
Pros: The staff was outstandingly friendly and helpful in spite of the hundreds of dancers invading the hotel for a competition weekend held in the hotel.
Cons: The restaurant ran out of kids meal options and had a very limited menu which was not healthy. Also, the self-serve coffee was broken. Luckily, Minneapolis has a Caribou or a Starbucks around every corner!
Excellent 9.0
Pros: On site restaurant, shuttle service to airport.
Good 6.0
Pros: Nice location
Cons: I stayed two nights and I never got housekeeping in my room
Excellent 10.0
Pros: The room was nice and comfortable, as well as the big king size bed. The room had great air and felt really good. Also, great customer service. I will visit again. I definitely will refer friends and family to check you oit.
Cons: No. Everything was fine.
Excellent 10.0
Pros: The cleaning and location
Cons: The coffee maker didn’t work the cream was bad and the shower head it was loose but other than that everything else was good
Okay 5.0
Pros: Room was very clean and nice. Bed very comfortable
Cons: The AC in our room did not work very well at all. When I called the front office he said it was due to the temp outside. Could not open the windows. Our room was around 75 all night.
Excellent 10.0
Pros: The room was very clean. I appreciated the comfortable pillows. Great location for easy and quick airport access. I enjoyed the larger than average tv!
Cons: The building shows its age in some areas.
Excellent 9.0
Pros: With covid restrictions, many things are limited. The hotel is very nice, but this time it was a place to sleep over to fly out the next day. The shuttle driver was very friendly and accommodating.
Excellent 10.0
Pros: Everything!
Cons: There was nothing I didn't like.
Excellent 9.0
Pros: Clean, quiet
Cons: Didn't know the mini fridge was hidden behind the "drawers" until we were checking out.
Excellent 10.0
Pros: Cleanness
Cons: no. Everything was great
Excellent 10.0
Pros: Great location, friendly staff and clean....
Cons: No
Excellent 10.0
Pros: This hotel sets the bar high for hotels and the shuttle picks you up from the airport
Cons: Pool was closed
Poor 1.0
Pros: We not really like the hotel! Very could in room! No microwave in room!
Cons: 1- could in room! We been there on December so temperature was 68F in our room! 2- shower was working bad! 3- no microwave in room!
Excellent 8.0
Cons: My sink was jammed and would drin. Kinda of gross.
Okay 5.0
Pros: Close to the airport
Cons: one of the beds looked like some one had used it The sink dripped The tub drained slowly There was a coffee cup lid on the floor which made me feel like they could not have vacuumed or they would have seen it The phone wasn't working
Excellent 9.0
Pros: Able to accommodate last minute needs. Room was clean and comfortable.
Cons: Food was not great, especially breakfast.
Excellent 10.0
Pros: Close to airport. Staff was great. Room was spotless and comfortable. Couldn’t have asked for a better place to stay!
Cons: No I liked everything.
Okay 4.0
Cons: Covid-19 restrictions restaurant menus and hours amenities closed
Okay 5.0
Pros: It was close to the airport for our purposes on this trip.
Cons: Little bit older property with some maintenance issues. Hotel phone system was not working. Elevators needed cleaning and there was other people's hair on the bathroom floor. A little creepy, but we slept well.
Mediocre 2.0
Cons: Curtains do not close, old mattress, full size instead of queen size,pool closed, no employees at front desk.. would not stay here again
Poor 1.0
Cons: Room smelled
Excellent 9.7
Pros: Park and Stay Package
Cons: We WERE NOT told that they were not providing shuttles anymore due to Covid19, until we arrived at the hotel to check in. We had to try to figure out alternative transportation at an additional cost and inconvenience both getting to the airport early early the next morning as well as trying to find an Uber on a holiday for our return trip. It added a sizable amount of cost and stress, that we had no idea would be part of the stay at the Hilton.
Okay 4.0
Pros: The location is fantastic - right by MOA & the airport.
Cons: This is the shell of a former 3.5 star hotel. Non-Smoking room smelled strongly of smoke - had to move rooms, hotel was somewhat rundown. Rickety elevators, pool advertised as open online was actually closed, just an old, tired hotel.
Good 7.0
Pros: Location and staff
Cons: Pool, fitness center was closed due to the corona virus
Excellent 10.0
Pros: Comfortable beds and linens Convenient to airport Use of free shuttle Pricing
Good 7.0
Pros: Clean, modern, nice bed.
Cons: Parking fee added without our knowledge, $15 breakfast fee
Poor 1.0
Pros: Nothing, service was horrible... front staff was rude
Cons: Service, Rooms cleanliness, Attention to Detail, Check in process
Good 6.0
Pros: Lobby and staff
Cons: rooms were very dirty and need updating, the pool area was super dirty and one hot tub was out of order
Good 6.0
Cons: not able to control the temperature in the room.
Mediocre 3.0
Cons: Maintenance horrible it took 3 hrs to place my fridge 1st shift didn't show up at all 2nd shift guy was very nice and replace the fridge
Excellent 8.4
Okay 5.0
Pros: Location
Cons: Getting charged again after staying and then not returning phone calls
Excellent 8.0
Pros: Breakfast was good and a fair price. The bar and dining facility left a lot to be desired. The food was just ok, the service was ok but the location and lack of separation from the lobby and bar really did not lend itself to a nice evening dinner. After a long day of travel it did not do a lot allow some relaxation. I would stay again but I did not think it was all that competitive. There are better options. Thanks. ( should also add .. good staff!)
Okay 4.0
Cons: I chose this hotel for the hot tub feature,however,the hot tub literally had chunks of black dirt around the top platform area, green slime and mold. It was shocking how dirty it was.Also,upon entering the r I cut my finger open on sharp sheet metal.
Poor 1.0
Cons: Trying to explain to an 8 year old her birthday party was a bust because someone had puked in the pool. It wasn't the hotels fault but would have liked my money back to move the party to a different hotel
Poor 1.0
Pros: Staff
Cons: Cleanliness
Okay 4.5
Pros: The location was convenient to the airport.
Cons: We stayed here the night of our wedding because we had an early flight for our honeymoon the next day. I booked a king suite, but got a room with double beds. No one cared or was friendly about it being our honeymoon. The room service was terrible. The fish was supposed to have Nappa cabbage but had lettuce, no salads, just meh.
Okay 5.0
Pros: The location and the shuttle to and from the mall of America and the airport
Cons: I was there for seven days and Prior to checking in I was not told about a $50 a day incidental fee.
Okay 5.0
Pros: The room was extremely nice as far as setup was concerned, looked cozy.
Cons: I had problems with the linens seeming to be dirty, the restaurant was a total joke, and the layout of the lobby and restaurant made no sense.
Good 7.0
Pros: Nice room and pleasant staff
Cons: Had to finally ask to be seated for dinner after waiting for a few minutes. Dinner service slow. ,Picked up a snack in your snack bar which was not priced but cost $8 for a couple of crax, cheese and pepperoni. Did not realize how small the quantity!
Mediocre 3.0
Pros: The location was good and there was plenty of parking
Cons: When I booked this hotel online it listed the price at $--- a night. When I checked in I was told it was $--- a night. I felt that this was a bait and switch situation. The room was okay but they don't even offer a free continental breakfast.
Good 6.0
Pros: Decor, cleanliness, convenient shuttle, excellent staff
Cons: Pool was overrun by 30 unsupervised children even at 10:30 at night. There should be an adults only swim.
Okay 5.0
Pros: Indoor Pool.
Cons: Poor TV reception and down pillows and blankets... allergy to feathers.
Good 7.0
Pros: Couch in room for child to sleep on.
Cons: No ice machine. First hotel I have ever stayed at where ice had to be purchased in bags.
Excellent 8.0
Pros: Comfortable bed, great pillows. Staff friendly. Restaurant food was good.
Cons: Half and half for coffee was out of date and ruined the coffee.
Okay 5.0
Pros: Entrance area beautiful.
Cons: Was expecting a little nicer hotel overall with being a Hilton and I'm not a negative person so hard to write this but with the exception of the restraunt staff who were very kind & friendly but front desk guys weren't as friendly - maybe a bad day?
Poor 1.0
Pros: Great location if you are planning on going to the Mall of America
Cons: Customer Service was rude. Room was 80 degrees at night. I called at 11pm and requested a fan. It took 2 1/2 hrs for that fan to get to our room.
Mediocre 3.0
Pros: It was close to the Mall of America.
Cons: The staff was extremely rude and did not answer the phones. I couldn't check out, I ordered room service only to be told the kitchen was closed. Mind you I was ordering from the 24 hour menu. It took FOREVER to get to my room, over an hour. Terrible staff
Excellent 8.5
Pros: The bed was comfortable and the room was very clean.
Cons: Nothing
Good 7.0
Pros: Location to airport and free shuttle
Cons: They advertise 'Free Shuttle, Free Parking'. It's only free parking the nights you're staying in the hotel. If you're planning on taking the shuttle to the airport & leaving your vehicle at the hotel, you have to pay a daily fee to leave your car there.
Mediocre 2.0
Pros: Convenient to airport; timely shuttle service
Cons: A great deal of noise from 2 to 4 am.
Okay 5.1
Pros: Very close to the airport
Cons: Deceptive website. There is an airport shuttle but parking is not free it is $15 a day. website did not state this.
Excellent 10.0
Pros: Really appreciated the secure floor and shuttle services.
Cons: There wasn't anything to dislike. We have enough negativity in the world. Stop whining and live on your feet, not on your knees!
Okay 4.2
Cons: 1 hour wait to check in followed by the front desk person leaving her shift, and my family and I were left waiting in the lobby for our room, and I had to go back to the desk to check in a second time. one of the hot tubs was recirculating cold water, our room had no information for food options, and the front desk representative on checkout begged me not to give them a poor review.
Hilton Minneapolis-St. Paul Airport - Bloomington
Rated no. 12
8.3
Excellent 8.3
Based on 453 reviews
Details
Reviews

Cleanliness
8.5
Comfort
8.7
Facilities
7.2
Location
9.0
Overall
7.4
Overall 7.8 Good
Based on 654 reviews
Cleanliness
8.5
Comfort
8.7
Facilities
7.2
Location
9.0
Overall
7.4
Cleanliness
6.0
Comfort
8.0
Facilities
6.0
Location
8.0
Overall
6.0
Cleanliness
7.2
Comfort
7.6
Facilities
7.2
Location
8.0
Overall
7.2
Cleanliness
8.4
Comfort
8.4
Location
8.8
Services
8.1
Staff
8.3
Cleanliness
8.0
Comfort
8.0
Facilities
9.0
Location
9.0
Overall
9.0
Cleanliness
6.8
Comfort
7.3
Facilities
6.0
Location
7.1
Overall
6.5
Cleanliness
8.7
Comfort
8.9
Location
9.3
Services
8.8
Staff
8.8
Cleanliness
8.6
Comfort
8.7
Facilities
7.0
Location
9.2
Overall
7.0
Cleanliness
8.9
Comfort
9.0
Facilities
8.5
Location
8.9
Overall
9.0
Cleanliness
8.5
Comfort
8.4
Location
8.9
Services
8.5
Staff
8.4

Excellent 9.0
Pros: Beautiful property- parking was difficult. Staff was so good about the room & everything Room view was amazing- clean. Transport to the local attractions was great. The breakfast was the best we ever had at a hotel and the happy hour was great too!
Cons: AC was hardly working & parking was difficult.
Excellent 10.0
Cons: airport shuttle didn't run after 11pm.
Excellent 10.0
Pros: It was great and family friendly
Cons: Liked everything it is very beautiful
Excellent 10.0
Pros: We love everything about the hotel.. appearance, restaurant, food, staff, rooms.. the experience itself of making everything as smooth as possible. We will definitely stay here again when we are here..
Cons: There's nothing there not to like..
Poor 1.0
Pros: The fact that we didn't stay there. Their customer service is horrendous
Cons: Everything. The employees are terrible, they should learn to treat people. There are tons of options for hotels in the cities.
Excellent 10.0
Pros: It was great!!
Excellent 10.0
Pros: The man at the desk was exceptional.
Cons: no
Excellent 9.0
Pros: Type of room and location
Cons: No
Excellent 10.0
Pros: The hotel did great especially with the covid restrictions
Good 6.0
Pros: The cleanliness they definitely have to do better with the breakfast long lines to get meat the used to have two pans on the buffet sausage and bacon.
Cons: They changed the breakfast buffet with no meat and you have to wait in long lines it's not worth it.
Mediocre 2.0
Pros: Close to airport.
Cons: Rooms are outdated. Small bathroom. Very noisy. Overall bad experience.
Mediocre 3.0
Pros: Being so close to mall of america.
Cons: The worst pillows ever. Could never get a good night's sleep.
Excellent 9.0
Pros: Convenience and Professionalism of the Staff
Cons: no
Excellent 8.0
Pros: The room
Cons: The pool was too small
Excellent 10.0
Pros: The layout of hotel and the rooms are spacious.
Cons: The staff is hit or miss. Some are friendly, some are rude. This hotel would be near perfect if the staff was consistently approachable.
Excellent 10.0
Pros: The beds. Soooo comfortable!
Cons: No
Good 7.0
Pros: The room was spacious and clean. Great breakfast and cocktail hour. Restaurant food was delicious!!
Cons: phones in room didn't work. Had to walk down to restaurant to order room service. I asked for maid service 2 days into my stay, no one removed trash & dishes from my room so I set them outside room. They were still there when I checked out 1.5 dayslater
Good 7.0
Pros: Clean, well decorated, free breakfast, nice hotel I would recommend.
Cons: No
Okay 5.0
Pros: The pool
Cons: The staff is lacking in communication skills with each other
Excellent 8.0
Pros: Nice area, staff was very friendly!
Cons: We were there 3 days and no maid service :( I asked the front desk to please have the maid clean the room and noone came to clean it.
Excellent 10.0
Pros: I liked the clean spacious room with a living room attached!
Cons: N/A
Poor 1.0
Cons: The rooms sliding door was open upon arrival and was stuck open. When went to fromt desk they were on their personal cell phones playing on instagram. They came with crowbars to close it. The bathroom shower handle fell off the wall and hit my 10 yr old.
Excellent 9.0
Pros: The rooms were nice and clean as they should be
Cons: NA
Okay 4.0
Pros: The best thing was the breakfast staff. They were hyped up for the day and were incredibly friendly.
Cons: Hotel management and hotel staff have no communication at all. They don't know what's going on half the time.
Excellent 9.6
Okay 5.0
Pros: Room service Food was great. Everytime I requested anything from the front desk it was brought to my room expeditiously. The shower was wonderful. The hotel offers breakfast included in the hotel fee.
Cons: The breakfast however was cold and not tasty. It snowed and the hotel did not clean the walkway for the guest. Children were tracking water from the pool into the elevators. The room decor was dated. Not enough cover on the beds.
Okay 5.0
Pros: Breakfast was good.
Cons: There was throw up in swimming pool, staff was pretty rude upon arrival, and our bathroom was dirty
Poor 1.0
Cons: The price listed is not what I was charged
Mediocre 2.0
Pros: The cleanses of the room
Cons: Noisy at night, staff knocked on door continuously for unnecessary reasons, heat didn’t work
Good 7.0
Pros: Nice hotel. Happy hour was great. Room was good size.
Cons: Breakfast was cold. Front desk was short staffed. Pool setup was understandable vut not great.
Okay 5.0
Pros: I liked the location and how the hotel looks like.
Cons: The receptionist was not friendly and welcoming. The room has old doors. The tub in the bathroom is old and caulked up badly. The toilet is old. Breafast was lousy and the kitchen staff was overwhelmed, and some of them were not nice. The Pool is too smal
Okay 4.0
Pros: Beds
Cons: Powdered eggs
Good 6.0
Pros: Convenient location, clean.
Cons: Staff wasn't the friendliest nor timely. Clocks in the room were set to the wrong time AND they lock the controls to change the time so this made it useless. Clumsy bathroom set up. To open the door it completely blocks the shower.
Good 6.0
Pros: The location was good for our intended business and personal needs. The complimentary drink tickets were a nice touch. The room was large and I thought the TV in the bedroom had a very nice picture.
Cons: Even with Hilton Honors, had to call the desk to get connected to WiFi for free. Bathtub drain was very slow. Only one tissue in the box. I understand COVID - requested my room get serviced and it never was. Drink tickets were nice but $ for beer upgrade?
Poor 1.0
Pros: The staff making breakfast were friendly
Cons: There was dried blood on a pillowcase.the staff was rude. We could not get in to the pool it was "booked".at night people were very loud. In the morning there was a loud police incident. We did not feel safe.
Mediocre 2.0
Cons: There was dried blood on a pillowcase.the staff was rude. We could not get in to the pool it was "booked".at night people were very loud. In the morning there was a loud police incident. We did not feel safe.
Poor 1.0
Pros: Honestly I guess I would say the breakfast was alright. But I definitely did not bring my kids and my family to a hotel for a breakfast LOL We feel so disappointed and cheated, worst experience ever, if I could list the details I would but it wont fit all
Cons: Absolutely Disgusting rooms, Lazy hotel staff, Unexpected hotel fees were given to us before getting our keys and then it was more than both of our hotel rooms all together, nothing was as described about the hotel and looks so outdated. Kids hated it :(
Good 6.0
Pros: Location
Cons: Pool is so small compared to the size of the hotel, tiny bathroom, no stairs to get you to the first floor-emergency exits only so always had to wait for elevators.
Good 6.0
Pros: Late checkout
Cons: No
Good 7.0
Pros: The breakfast was good
Cons: Bed was full of hair, other rooms had a sort of “sanitation seal” on the doors so when a customer checked in they would break the seal. My room did not have that seal when i first got to the hotel, i didn’t even know about it until i wa
Good 7.0
Pros: I liked the suite i got for the nights i stayed.
Cons: Yes, the first night i didn’t sleep in the bed but the second night i did and the bed or the blanket was full of hair (i have braids so not mine) also there was no seal on my door showing the room was sanitized but there was one on other doors.
Poor 1.0
Pros: The hotel was horrible. One of the worst experiences, and quality especially from a Hilton. Everything was old and dated. The carpet had red blood stain, I have video to prove it. It look so gross and unpleasant. The staff did not care to assist.
Cons: One of the worst experiences, and quality especially from a Hilton. Everything was old and dated. The carpet had red blood stain, I have video to prove it.It look so gross and unpleasant. The staff did not care to assist. No staff upon arrival, bad svc!
Poor 1.0
Pros: Nothing
Cons: Air in hotel was insufficient. Room temp was 84 degrees the entire stay. Asked staff for assistance and front desk agent was rude and told me to deal with it.
Poor 1.0
Cons: I didn't realize I had booked a handicap room. The toilet was loose, the faucet was broke. We had to hunt for the towels etc. and found in closet in bedroom. Not a good experience.
Okay 5.0
Pros: The food service was really good. The morning breakfast was really enjoyable. The dining area looked very inviting and the selection was decent.
Cons: The lunches and breakfast had no fruit options. You put people with a family of 5 next to a person with 1. The time is just horrid. Don't put people with 1 person next to a family of kids. That is just purely stupid.
Okay 5.0
Pros: Location
Cons: We were woken up multiple times by workers and construction noise. One morning, a worker pounded on our door and informed us that according to his list there was not supposed to be anyone in the room we were occupying. Normally we really like Embassy..
Excellent 8.8
Pros: Great location. Nice having a made to order breakfast.
Cons: A couple of days housekeeping forgot about us. During the week there was renovation going on and it was very noisy. Not much one can do about that though.
Okay 5.0
Pros: Buffet breakfast was very good and I'm sure it will be nice when completed
Cons: Was not aware this site was under renovation so elevator services were especially limited which is a real inconvenience for this size hotel during spring break season
Mediocre 2.0
Pros: Location to the airport.
Cons: The room size was great and fit our family of six. However the pull out practically had springs shooting out, the interior walls were thin enough to hear the lobby music until the bar closed. Restless night before a 6:00 flight.
Poor 1.0
Pros: Wanted to check in-They said I didn't pay and requested another payment-made it-then went to another person and showed my receipt from you-and they did say you had pay-the 1st person just laughed and said well you will just have to pay twice-not nice.
Cons: Internet very difficult to access -Halls full of orange peels and debris-I am not broke but hate to get taken so did not like the 15.00 hamburgers at the cafe. Big jar for tips at the reception-guess OK -but not like the old Embassy Suites-would not stay
Mediocre 2.0
Pros: Evening reception and breakfast.
Cons: Rooms still had garbage in them, fixtures were hanging off the wall, couldn't close the sliding glass door to outside. Took security over an hour to come to the room and I had to fix it myself. Not impressed with this place.
Poor 1.0
Pros: The building design
Cons: No house keeping the whole time we were there I had to call and call
Okay 5.0
Pros: Large clean rooms
Cons: Lots of unattended children in the Pool area especially during the free drinks and snacks time.
Mediocre 3.0
Pros: location - one right-hand turn & you're on the freeway
Cons: everything! Hugely disappointed. This h/b our go-to brand for 35 yrs. Property is in a major reno. No parking avail w/ no alt parking provided. Room was not ready. When it was avail, it wasn't correct-king vs 2 queen. Staff was polite, helpless/uninformed
Mediocre 2.0
Pros: The room was clean
Cons: There was construction going on inside the hotel so it was Noisy as Hel! And ear plugs didn't help with noise. It was hard to think and work and take a nap. I would not stay there again. I was also charged 25 dollars extra for checking in early.
Mediocre 2.0
Pros: The shuttle service to and from the airport and the cocktails and snacks reception
Cons: The entire main floor was under construction and not much of an area to relax other than in your room. When I asked about parking and taking the shuttle to the airport the hotel receptionist was extremely rude and said that I did not include that when I
Mediocre 2.0
Cons: Wish I would have known about the construction. Price of hotel should have been drastically reduced considering the amount of construction all going on at one time. Disappointed.
Mediocre 2.0
Pros: The Breakfast was very good. The chef cooking was very nice. I have stayed here before and had a great experience.
Cons: Hotel was "under construction", including the pool/hot tub, which we were not told about until arrival. The room smelled like cigarettes and urine. One lamp was missing a bulb and the floor lamp would not stay up straight. Blood on bathroom door.
Okay 5.7
Pros: The room was nice and the bed was comfortable
Cons: There was no mention of the hotel doing a serious remodel. This caused the entire entrance to become packed with people and the center of the building is one giant construction zone.
Excellent 9.4
Pros: Loved the attitude of the staff. Loved the bright, open air court breakfast. Loved all of the real plants and marble and art deco!... Oh, and the bed slept very well!
Cons: Breakfast could have gone a later than 9:30. My Girlfriend is physically handicapped, and it was hard to get down there that early. Also, the bed was kind of high for her to get up on (room 515), and I think that some of your AHA door activators didn't work either.
Okay 4.8
Pros: Thanks for breakfast.
Cons: The place seems to be riding it's name sake. Attention to details and customer service is a thing of the past. The room was kinda dirty (obvious dust on unused furniture and mold in the shower), wall paper falling off the wall and ceiling, sheets warn through, WiFi not strong enough to reach the whole room, micro wave oven couldn't make pop corn, dirty plates left in the room and in the hall. Kitchen and wait staff were very pleasant and helpful but reception desk and housekeeping left lots to be desired.
Good 6.0
Pros: This hotel has awesome homemade omelettes. Very nice suite rioms
Cons: Heat in room wasn't working & had to wait 4 hours (that never happened before) Pool area is so crazy busy that we never can use pool
Okay 5.4
Pros: Breakfast is really good. it is super close to the light rail. I enjoy how the rooms each have a living area separate from the bedroom.
Cons: The service in the bar/restaurant was horrible. We sat for an hour before we were asked what we wanted for drinks by someone who wasn't even our waitress. It took another 30 minutes to get an order in for dinner. We never saw our waitress until it was time to pay our bill. Also, We called down to the front desk asking for a plate and when the gentleman brought it up he was very rude saying it wasn't his job to be bringing plates to rooms. I was overall very disappointed with the staff here. Also the Internet was horrible, I ended up having to use my hotspot because nothing would load.
Excellent 10.0
Pros: Loved the enclosed green space and gardens The plantings were healthy well maintained and gave off a healthy energy that was soothing..great complimentary breakfast and shuttles to airport and mall
Excellent 10.0
Pros: Needed a place close enough to the airport and the train station. Perfectly located near Terminal 2 and Mall of America next to Green Line. 5 min to Terminal 1 by car and 15 min to Union Depot for Amtrak. Arrived late but food still available to feed hungry teenagers!
Excellent 10.0
Pros: Everything!!
Excellent 8.0
Pros: Location
Good 7.7
Pros: The rooms are very nice n the breakfast selection is great. Close to our destination.
Cons: The entrance was difficult to get to. The shower curtain had mold on it.
Embassy Suites by Hilton Minneapolis Airport - Bloomington
Rated no. 13
7.8
Good 7.8
Based on 654 reviews
Details
Reviews

Cleanliness
7.9
Comfort
7.8
Facilities
8.0
Location
8.7
Overall
8.2
Overall 7.6 Good
Based on 1,032 reviews
Cleanliness
7.9
Comfort
7.8
Facilities
8.0
Location
8.7
Overall
8.2
Cleanliness
10.0
Comfort
8.0
Facilities
8.0
Location
10.0
Overall
10.0
Cleanliness
7.8
Comfort
7.8
Location
8.8
Services
7.6
Staff
7.7
Cleanliness
7.0
Comfort
7.0
Facilities
7.0
Location
8.0
Overall
7.0
Cleanliness
8.1
Comfort
7.7
Location
8.7
Services
7.8
Staff
7.4
Cleanliness
7.8
Comfort
7.6
Location
8.4
Services
7.4
Staff
8.0
Cleanliness
8.0
Comfort
8.1
Facilities
10.0
Location
8.7
Overall
10.0
Cleanliness
8.0
Comfort
7.9
Location
8.7
Services
7.9
Staff
8.3

Poor 1.0
Pros: When it was time to check out of the hotel.
Cons: The hotel is old. Very understaffed not mentioned by the front Dess. Plus the bathtub and air-conditioning unit were malfunctioning.
Poor 1.0
Cons: There was stuff on the floor as if it wasn't vacuumed, one of the beds did not have a blanket on it, the bathtub water faucet was turned sideways, there was a creepy vent in the upper right hand corner of the shower which made me feel like I was being video taped or watched which I covered with a wash cloth and there was no bathroom ceiling fan. I was very displeased with this hotel and I will not be recommending it to anyone. Also, you had to park in a parking garage on the top floor only.
Excellent 8.0
Pros: Staff were very courteous and accommodating. We had to attend an urgent meeting and won’t be able to get back on time for check out, staff accommodated our request for a late check out without extra charge. Pool and whirlpool were nice too.
Cons: None
Excellent 9.0
Pros: People, cleanliness, bed and pillows
Cons: Dull colors, impersonal, grey rooms decor
Okay 5.0
Pros: Location, reception staff and kitchen staff or wait person since he was doing it all
Cons: The room had very sticky carpet. Furniture that was badly scratched with some damage. I was informed it was a four star hotel. No where close. I have stayed in four star hotels.
Excellent 10.0
Pros: Great food!
Mediocre 2.0
Pros: Pool
Cons: The bathroom was not cleaned. I took pictures if needed. Had not been swept.
Excellent 10.0
Cons: The double beds in the room were full size and it queen.
Okay 5.0
Pros: The fridge and microwave in room
Cons: The rude front desk lady on night shift. Loud softball team staying at the hotel definitely not worth 107 dollar for 1 night stay.
Excellent 10.0
Pros: Everything was great the rooms the bed was comfy and the pool was amazing
Cons: Nothing
Excellent 9.0
Pros: Breakfast was amazing
Cons: Everything was great, loved the room and breakfast
Excellent 10.0
Pros: Hot tub the view
Cons: No continental breakfast
Excellent 10.0
Pros: Staff, location, rooms. We stay here all the time when flying out and coming back. Shuttle is very handy
Cons: No
Poor 1.0
Pros: How close to the mall!
Cons: The cleanliness of the room was terrible. Manger is beyond rude.
Good 7.0
Pros: Location was great and we had a good view of the city from our room.
Cons: Understaffed. The breakfast and Caribou Coffee shop was run by the same person. There was no food in a coffee shop at all. Good thing there was a complementary coffee in a room. Every single Crown Plaza I stayed in had continental breakfast.
Okay 4.0
Pros: Close to airport
Cons: Parking garage- you have to go back to your car to place your ticket in the dash during checkin. There was standing water in the bathtub, and what looked like blood drops on the carpet.
Excellent 9.0
Cons: Parking lot situation was a little inconvenient
Excellent 10.0
Pros: Value, cleanliness, staff accomadating to my needs, shuttle
Good 7.0
Pros: Close to Mall of America. Under $100 a night.
Cons: Hotel was dated. Peeling paint. Hair on the bathroom floor.
Good 6.0
Pros: Location
Cons: Noise all night next room to me . There door slam many times at night. Big hit on the wall 3 times at night. People smoking by the mine antrence.
Excellent 9.0
Pros: The comfort of the room was great
Okay 5.0
Pros: Location was great
Cons: Room was not cleaned properly. Blanket on bed dirty with makeup and dirt marks from someone prior. Hotel manager was a jerk when I spoke to him regarding an issue.
Good 7.0
Pros: It was quiet.
Cons: The door didn’t close completely behind me and the locks were inadequate
Okay 5.0
Cons: Smelled of weed.ac didnt wk in 1st room. Moved to 2nd rm. Broken office chair. Broken 2nd bed. Damaged furniture. Pkg ramp dangerous falling apart. Person doing drugs in lot. Not a 3.5 hotel as promised. Very disappointed
Excellent 10.0
Pros: Perfectly met our needs for a night preflight. Felt they really managed well Given current COVID limitations
Cons: It was all good
Okay 5.0
Pros: Location
Cons: the beds where not changed. There was hair and remnants of beads on both beds. With covid going on was really surprising to see this.
Excellent 8.0
Pros: Location and staff made this trip better.
Cons: Heating units were dirty
Excellent 10.0
Pros: Great location when flying out early next morning & shuttle runs 24/7. Restaurant was awesome & reasonably priced.
Cons: No
Okay 5.0
Pros: Located close to airport
Cons: Not the quality service or decor you would expect for star rating.
Good 7.0
Pros: The staff was amazing.Very nice and helpful.The restaurant served awesome food.I liked the willingness to be shuttled when venturing out.
Cons: I was not impressed with the room.Nothing spectacular or memorable about it.No guide to show attractions or t.v. channels. Furniture had seen its better days as it was hacked and chipped.Whole room looked out dated.Vending machine didn't work on 2nd floor
Poor 1.0
Pros: The Location,The Front Desk Had Good Service
Cons: The House Keeper Was Rude N Disrespectful Banging On My Room Door,I Payed For Two Queen Size Beds,Free Breakfast,When I Checked In My Room My Beds Wasn't Queens They Were Twin Size,I Didn't Get No Free Breakfast I Got Told I Couldn't I Couldn't Swim.
Poor 1.0
Pros: Nothing
Cons: The first room we got had blood in the bed. Very bad experience.
Good 7.0
Pros: Pretty nice
Cons: Yeah that I still haven't got my 50 dollar refund from a deposit you have to pay at check in
Okay 5.0
Pros: Location was good bar was ok.
Cons: The elevator took forever they had 5 elevators but only 2 worked. You sometimes waited 10 minutes for the elevator. Rooms are tired and outdated. Clean was not done ey well black tub and they did not vaccum or change my top bedding when I spilled 4 2 wee
Good 7.0
Pros: Convenient location to the airport
Cons: Met expectations
Okay 5.0
Pros: The restaurant was great!
Cons: The first 2 rooms we went into with our assigned keys were not cleaned, at all. Then we got our 3rd room and it was an average room. In the morning, figured out the coffee machine didn't work! The staff didn't offer anything to make up for any of this.
Good 7.0
Pros: It is located in a great spot for a morning flight.
Cons: We were kind of surprised it was a four star, more like a three star.
Good 7.0
Pros: Room was comfortable and clean.
Cons: No staff at the desk when I arrived. When she came out she acted like she did not want to deal with me. Took too long to make the keys due to slow computers.
Good 6.0
Pros: Proximity to MSP Airport
Cons: We were placed on the third floor, and it was extremely difficult to access from the parking ramp. Not only that, the steps were filthy and it was very sketchy.
Mediocre 3.0
Cons: Outdated rooms. Horrible parking CDC structure. NOT a 3.5 star hotel!!!
Okay 5.0
Pros: Clean
Cons: Inconvenient and somewhat concerning walk from parking ramp to front desk for a late night arrival.
Okay 5.0
Pros: Not much. Average hotel. Nothing special. Beds not the best.
Cons: Beds not great. Average hotel. More like 2.5 star not worth the price
Mediocre 2.0
Pros: Honestly just the room service and cleanliness of the room.
Cons: The hot tub was room temp at best which was what we were looking forward to after travel. Check in was unwelcoming and cold. Kiosk style for a crown plaza which was odd.
Excellent 9.7
Pros: Shuttle to airport
Cons: Nothing. Very good
Mediocre 2.0
Pros: The location, pool, jacuzzi, and parking.
Cons: Wifi is nonexistent, the bathtub had mildew in spots, and when we got there they were completely booked even though we already paid for our room.
Mediocre 3.0
Cons: not handicap accessible. Have to take stairs to hotel after parking in garage. stairs covered with kitty litter and felt very unsafe for a woman traveling alone.
Mediocre 2.0
Cons: Not even close to 3.5 star.
Poor 1.0
Pros: Location
Cons: The staff, the room was dirty and when asked for a late check out, I was told only a hour later anything after will be 30 dollars per hour!
Mediocre 2.0
Cons: Very small beds. Cracked and loose tile in the bathroom floor
Excellent 10.0
Pros: Great gym available at all hours with key card. Everything one would need to do their routine workout. Indoor pool and spa. Great staff, I forgot my comb and when I went to buy one in the "Market" the desk clerk came out of the back with a complementary comb. He noticed what I was looking at and went and found one for me by the time I got to the desk. WOW.
Cons: The power strip in my room was turned off bcz it had a fairly loud hum. It powered the TV, Refrigerator, Microwave, and a cabinet on the right which I did not look at too closely bcz it smelled bad. Also, the makeup mirror in the bathroom with the light around it - the button which was the on off/setting switch was missing so I couldn't turn the light on. Also I followed the "green" instructions re: my bathroom towels and they replaced them anyway. When I told the desk they put the note on my room and it didn't happen again, but...
Poor 1.0
Pros: was dirty. left food in the mini fridge. should be more like a 2 star hotel
Cons: elevators were broken
Poor 1.0
Pros: Location near airport.
Cons: Front desk staff were loud and rude.Long check in lines...no where to sit to wait for "processing"...no warmth or personal attentiveness to guests shown by ride and crude desk staff. REGISTRAYION RUN LIKE A GROCERY LINE AT TARGET..
Mediocre 3.0
Pros: Location
Cons: Elevators did not work. Stuck in an elevator for 30 minutes and front desk did not answer phone. Elevators did not work rest of the week. Had take stairs 13 floors carrying baggage. Staff was never available for help and very rude.
Poor 1.0
Pros: Horrible experience blatant discrimination! Broken elevators
Mediocre 3.0
Pros: location, windows are noise protecting from airport noise (reason I wouldn't recommend this is just based on my personal preference. there are 500 rooms. I felt no one cared whether I lived or died, even though they were polite. Some of you like this way
Cons: this motel would be fine if you like huge/impersonal, but I like personal touch. i.e. there was no breakfast to eat around others, no lobby, even the desk was only a "sorta" desk, and for me being handicapped, was very uncomfortable check in.
Poor 1.0
Pros: Worst ever hotel
Cons: Nothing I like there
Mediocre 3.0
Pros: The food wasgreat
Cons: The receptionist was very rude
Poor 1.0
Pros: The Bartender, she was the only thing great about this place. 10 stars for her. So friendly and went above and beyond with her service.
Cons: The stained pillow, hair in sheets, BUGS ON MY BED!!! Yes you moved us... Cause you had to. Oh those vouchers for breakfast we used once cause the server was so mean and yelled at us and didnt give any help once she took vouchers. I gave the rest back.
Good 6.8
Pros: Quick check-in, room was good overall
Cons: Mold on bathroom ceiling
Excellent 8.0
Pros: Staff was friendly and the room was clean and comfortable
Cons: The floor we were on had a lot of children and noise

Cleanliness
7.6
Comfort
7.8
Location
7.7
Services
6.9
Staff
8.1
Overall 7.5 Good
Based on 93 reviews
Cleanliness
7.6
Comfort
7.8
Location
7.7
Services
6.9
Staff
8.1
Cleanliness
7.1
Comfort
7.5
Location
7.3
Services
6.7
Staff
7.9
Cleanliness
7.7
Comfort
7.8
Location
7.5
Services
7.2
Staff
8.4
Cleanliness
7.5
Comfort
7.5
Location
8.2
Services
6.3
Staff
6.9
Cleanliness
7.9
Comfort
7.9
Location
7.9
Services
6.8
Staff
8.1
Cleanliness
7.5
Comfort
8.2
Location
7.5
Services
7.0
Staff
9.0

Poor 1.0
Pros: Location was just a block from the Minneapolis VA where I had an early morning procedure being done. Only reason I picked this hotel.
Cons: Booked through Bookings.com and paid for a room. Arrived at check-in and was told that if I checked my email, it said I would pay upon arrival and insisted they still needed payment. I ended up having to pay for a single room TWICE. Once through Bookings.com and once via the onsite hotel. Couldn't even cancel one of the charges because I unknowingly used a different credit card for each transaction.
Okay 5.0
Pros: I did not know because I did not eat breakfast there
Cons: they should let people stay if they ask the request
Excellent 9.0
Pros: Close to the airport and very clean room.
Cons: When pulling in it look rather shady and with staying with 80 year old mother and 12 year old niece by ourselves was a little unnerving. Lots of people simply milling around and lots of room doos standing open. But we were pleasantly surprised with the greeting we got from the desk and our room was perfect for us.
Excellent 10.0
Pros: The room was updated and very clean. The family who runs the hotel is very friendly and gave us advice on where to visit. Definitely recommend this gem of a hotel!
Good 6.0
Pros: It was close to the airport
Cons: Part of town; much snow piled in parking area & icy
Okay 5.0
Pros: It was near the light rail. It was ok for the price.
Cons: No guests allowed policy.
Excellent 10.0
Pros: Very clean nice place.
Cons: Nothing
Snelling Motel - Minneapolis
Rated no. 15
7.5
Good 7.5
Based on 93 reviews
Details
Reviews

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