A room with NO view/No Windows
Location is very good for the railway station at Paddington
The room was described as a superior room. Room 517 is located in the middle of the hotel, next to the elevator shaft. There are no windows. The aircon did not work when I arrived at 17:30. By 03:00 the following morning, I felt I was suffocating - there air was very low quality, it was awful. I phoned reception at 03:30 and asked for a room change. The reponse I got was the hotel was full. The duty manager reset the aircon from the reception, and by 04:00, I managed to get some sleep. I was surprised to hear the underground trains on the 5th floor.
Friendly stuff, clean good location.
Location is great, right next to Paddington Station & 3 different tube lines. Staff was pretty courteous and polite, just seemed unable to help with anything a lot of the time.
They lost power on the last day of my stay causing me to oversleep and miss a meeting. Guess they slipped a notice under the door that I didn't see. More annoying though was just the lack of amenities at the price point I was paying. Not a good value for the money IMO. No mini fridge for 230+ USD a night? Entertainment was messed up too, ended up getting charged for 2 movies, neither of which I could finish because they errored out halfway through and there was no way to fast forward or resume the movies other than re-starting them and watching them again from the beginning. I called the front desk and asked about this, they ensured I wouldn't be charged, I was.
The 4-star Mercure London Paddington boasts a contemporary design and the convenience of a central location next to Paddington station. With state-of-the-art facilities, this modern hotel offers Wi-Fi, flat screen TVs and a free 24-hour gym. The on-site restaurant serves food and drinks all day.
Based on 4,257 reviews
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