Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
People mover |
Passenger van |
SUV |
Commercial |
Pick-up truck |
8.4
Excellent
33 reviewsCleanliness
8.4
Comfort
8.4
Pick-up/Drop-off
8.4
Value for money
8.4
One location in Lexington
Filters
Show reviews that mention
Reviews
10.0 Excellent
Jan 2021
Pros:
Staff very friendly and efficient. New c clean car.10.0 Excellent
Nov 2020
Pros:
Everything was simple and easy, staff was helpful when checking in.10.0 Excellent
Jul 2020
Pros:
The gentleman that loaned out the car was so friendly and helpful. The car was very clean, in excellent condition.9.6 Excellent
Jun 2020
Cons:
I paid deposit online it was supposed to pay the rest when picking up the vehicle. When I went to go pick up and check in for the vehicle it wind up being $20 more than I was told but it still wasn't bad10.0 Excellent
Apr 2020
Pros:
The staff was extremely pleasant. The droppoff was was very easy.8.8 Excellent
Nov 2019
Cons:
The car was not as clean as I would have liked it to be.6.7
Good
62 reviewsCleanliness
6.6
Comfort
7.2
Pick-up/Drop-off
6.4
Value for money
7.2
6 locations in Lexington
Filters
Show reviews that mention
Reviews
10.0 Excellent
Apr 2021
Pros:
Staff was great, Pickup was flawless. Vehicle was perfectCons:
It would have been nice if the branch we used was open later so we could physically hand the rental back in. We had to drop it off and leave keys in a drop box. Minor issue, though.2.0 Mediocre
Apr 2021
Cons:
It would have been nice if they actually had the car I reserved, or any car at all.4.0 Okay
Mar 2021
Pros:
The car was comfortable and easy to driveCons:
Booked the car online, but when I arrived to pick my car up, the staff said there were no cars available. Had to wait over an hour for a car. The car also reeked of cigarette smoke. Vincent was friendly, but the rest of the staff was unfriendly and clearly didn’t care about the customers. Would not book at this location again.9.6 Excellent
Oct 2020
Pros:
A stone hit and cracked our windshield while traveling, and they swapped out our van at a different location in under 1 hour. Outstanding!10.0 Excellent
Aug 2020
Pros:
EverythingCons:
Nothing8.0 Excellent
Jul 2020
Cons:
Winchester Rd location did not allow you to park your personal vehicle in their lot, which I was never told prior to arrival....but other than that, very good experience5.9
Okay
94 reviewsCleanliness
6.3
Comfort
6.4
Pick-up/Drop-off
5.8
Value for money
5.8
3 locations in Lexington
Filters
Show reviews that mention
Reviews
10.0 Excellent
Jan 2022
8.0 Excellent
May 2021
Pros:
Nice vehicle; efficient setup, pickup, and return.Cons:
Minor but annoying mechanical issue (ratting noise).2.0 Mediocre
May 2021
Cons:
The staff did not honor my reservation. Ruining my trip, they waited until pickup time to let me know that they had no cars available and that if a car were to become available that they would not honor my booking price.2.0 Mediocre
Mar 2021
Cons:
They called ten minutes before our reservation and said they do not have any cars2.0 Mediocre
Mar 2021
Cons:
They didn't have a car available and my ride had already left7.6 Good
Aug 2020
Pros:
The staff was very polite and helpful. The pickup and drop off was very easy.Cons:
The car we rented had been smoked in. I should have asked for a different car.5.9
Okay
41 reviewsCleanliness
6.9
Comfort
5.9
Pick-up/Drop-off
5.9
Value for money
5.9
One location in Lexington
Filters
Show reviews that mention
Reviews
10.0 Excellent
Jul 2020
Pros:
very fresh carCons:
I noticed the rates seem to have gone up?10.0 Excellent
Jan 2020
Pros:
Personnel wss great and understanding2.0 Mediocre
Oct 2019
Pros:
On Oct. 18 the Dollar agent couldn't scan my card. Asked to type in the number, he simply said, we don't do that. We can't rent you the car you reserved. The Enterprise agent six feet away, did scan my card and gave a polite explanation of why none of them could type in my number.Cons:
Dollar could spend the money to train their agents better with regard to common courtesy if not professional decorum.10.0 Excellent
May 2018
Pros:
The staff in both Lexington and Charlotte were polite aNd professional10.0 Excellent
Feb 2018
Pros:
Ease of Pickup and overall handling of the admin. work.10.0 Excellent
Nov 2017
Pros:
Great price, nice cars. You can’t beat the deal!5.6
Okay
40 reviewsCleanliness
4.4
Comfort
6.2
Pick-up/Drop-off
6.0
Value for money
5.1
2 locations in Lexington
Filters
Show reviews that mention
Reviews
6.0 Good
Feb 2021
Cons:
Car smelled like cigarettes with a burn hole in the passenger seat. Otherwise it was good.2.0 Mediocre
Feb 2021
Pros:
There were no cars to be picked up4.4 Okay
Oct 2020
Pros:
The staff at pickup was fineCons:
They did not have the class of car we reserved and only had a mini van or pick up truck. Neither were options I wanted but had no choice.8.0 Excellent
Oct 2019
Pros:
Great value and ease of pick up and drop off in the Lexington airport.Cons:
They miss charged our card by quite a bit. They did fix it In a timely manner, within 3 business days. It was slightly stressful until they fixed it but am thankful that they were on top of it.2.0 Mediocre
Sep 2019
Pros:
Very rude. I reserved online and they had no cars. I mean none. And the woman acted like I was at fault for booking on line.Cons:
Everything, starting with actually having a car for me.6.0 Good
Jul 2019
Pros:
Drop off was easyCons:
Car smelled like smoke, Was not cleaned from prior rental. When I called customer service they were a bit rude.4.5
Okay
30 reviewsCleanliness
5.5
Comfort
5.3
Pick-up/Drop-off
4.8
Value for money
5.0
2 locations in Lexington
Filters
Show reviews that mention
Reviews
2.0 Mediocre
Mar 2021
Pros:
NothingCons:
Car smelled like weed. Pathetic8.0 Excellent
Dec 2020
Pros:
Staff made everything easy.Cons:
I ordered a car and the only thing available was a truck.4.8 Okay
Aug 2020
Cons:
I was double charged for my rental and my money was never returned. Colonel marion horn jr.2.0 Mediocre
Jul 2020
Pros:
NothingCons:
Customer service5.2 Okay
Jul 2019
Pros:
Leslie was very helpful and pleasant.Cons:
The rental location was difficult to get into and our of, there was no wayfinding--no clearly designated area for parking, or returning the vehicle. It took an extremely long time to get the car--the car wasn't ready when we arrived, despite our reservation being made at least a month in advance.2.0 Mediocre
Aug 2018
Pros:
Easy to get to in the airportCons:
There car was absolutely disgusting. I have never been in such a filthy rental car. Sounded like it was going to break down on the highway the whole tripNational
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Lexington
Filters
Show reviews that mention
Reviews
10.0 Excellent
Jul 2018
Pros:
The car handled beautifully and I really liked having a car so new that the "new car" smell was there.10.0 Excellent
Jul 2018
Pros:
The car handled beautifully and I really liked having a car so new that the "new car" smell was there.Easirent
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Lexington
Sunnycars
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Lexington
Most popular car type | Standard |
---|