Lexington Car Hire

Pros: At drop off in Hanford California the staff was very helpful and apologetic for the condition of the vehicle that I received from the pick up location in Kentucky.

Cons: The company in Kentucky where I rented the vehicle did not clean the vehicle, wash the dead bugs off the windshield, did not service the vehicle before I rented it. I had to replace the windshield wipers before I could drive it on vacation.

Pros: Staff was rude and not helpful. The original car I was given had a technical issue in which the wheel was shaking when the car approached 55 miles per hour. The only thing the front desk person kept saying to me was bring it back or call another location versus finding a car a different location.

Cons: Hire better customer service oriented individuals.

Pros: i wasn't able to pick up the car cause they didn't take my debit card.

Cons: They have not given me my money back and its already been 5 days.

Worst Experience Ever With Rental Company

Pros: The price.

Cons: we reserved our car through this site, which eventually went through priceline. we paid for our car when we reserved it. two weeks later, we go to pick up the car at 6pm, the scheduled pick up time on our itinerary, and the location we had selected was closed. Their store hours had them closing at 6pm, the same time as our pickup time. i call Hertz to get it sorted out and asked for a similar car at a different location 4 miles from where i had reserved this pickup. long story short, they say they cannot honor the price of the original reservation at the other location and the new price at the other location will be 500$ plus as opposed to the 190$ we had already paid for our original reservation. after 5 calls and countless transfers, and re-explaining the situation to each new person who spoke with us, we were eventually told there is nothing they can do about it and offered a refund for the original reservation. we didn't lose any money, but we lost several hours on the phone and ended up having to drive our own car for the 1700 mile trip. I've never been more frustrated with a service as I was with Hertz. I'll never rent from them again.

Disappointed

Cons: I was handed a receipt when I walked up to the counter. I asked the guy what the additional charges were. First one was for insurance so I asked if my insurance covered this and he said yes so why would I pay extra?!?! Then the other charge was for road side service that you offer in the cost of the rental so again why would anybody purchase this and not sure why you guys try to scam this charge to your customers. I didn't want either of these charges but on my way home I was emailed a receipt with the extra insurance charge...I called your 800 number and of course was connected to a very rude lady (don't remember her name) after 30 minutes on the phone and getting no where, my daughter called and got a polite gentleman who suggested we call the place I picked the car up from....reluctantly I did...was told i waited to long. So I called the 800 number again and was told I had to wait till I returned the car to get the charge taken off. I called as soon as I returned the car and that lady said she say all that was going on and that I should receive my credit in 7-10 days. I'm still waiting and to be honest, not sure I will use Hertz again.