Traveller reviews
Overall rating
6.7
Good
Based on 239 reviews
Boarding
6.8
Comfort
6.7
Crew
7.2
Entertainment
6.2
Food
6.2
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Kenya Airways information
| IATA code | KQ |
|---|---|
| Routes | 98 |
| Top route | Mombasa Moi Intl to Nairobi Jomo Kenyatta Intl |
| Airports served | 43 |
| Top airport | Nairobi Jomo Kenyatta Intl |
Kenya Airways traveller reviews
Pros
"Good service with friendly crew."
(in 13 reviews)
"Good food options.Clean space"
(in 20 reviews)
"The on- flight crew were pleasant."
(in 44 reviews)
Cons
"Missed connections & lost bookings."
(in 1 review)
"The food portions were disappointing."
(in 42 reviews)
"Lie Flat beds in Business Class"
(in 6 reviews)
Recent reviews
Traveller rating
22
4
3
4
0
Find reviews that mention:
customer service
flight attendants
flight was delayed
great flight
missed my connection
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6.0
Needs improvement
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6.0
Customer service not the greatest my bags were left behind at JFK
review from
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2.0
Our experience was terrible. Much of our itinerary was missing when we tried to reconfirm or when we arrived at the airport, even though the Kenya Airways App had us listed. By the time, it was sorted out, our flight from Livingstone to Nairobi was full. To meet our commitments (and get home), we had to find ground transport to Lusaka, purchase a one-way ticket for each of us to Nairobi, book an extra hotel night in both Lusaka and Nairobi, plus the cost of extra meals. For the 2 of us, we incurred over $1500 in extra expense. I filed a concern with the airline October 19, received a incident report number, but have not heard back as of November 2. It was a challenging and disappointing experience.
review from
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4.0
My flight was fine. The stewardess were wonderful. My bag is lost. I am in Madagascar. Please help. Can you help with refund I paid $110. I'm waiting for my sports equipment. Thanks
review from
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8.0
Good
review from
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10.0
Everything was perfect. Keep up
review from
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10.0
great experience
review from
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10.0
great experience
review from
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10.0
The boarding process was smooth and the seat quite comfortable. The snack served was tasty. There could have been better entertainment options available. The crew was quite courteous and friendly.
review from
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7.9
The crew was very friendly. The check-in to boarding process was onerous and unclear. I understand that part of the process is not the airline's responsibility but they can lobby to streamline the process
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10.0
Great hospitality
review from
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10.0
Pros: Amazing crew. Spacious and clean aircraft.
review from
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4.0
Pros: Tight and packed. With the pandemic still going. Children wear masks better and that is not properly enforced.
review from
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10.0
Pros: EVERYTHING WAS JUST PERFECT!!! KUDOS TO KQ!
Cons: NO COMPLAINSreview from
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9.0
Pros: It was comfortable
Cons: They should start giving out snacksreview from
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8.0
Pros: Hospitable crew. Good food options.Clean space.
review from
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9.3
Pros: Flight was smooth and ontime
review from
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9.6
Pros: Crew was very professional and helpful
Cons: Everything met or exceeded my expectations.review from
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6.0
Pros: Seat was comfortable, had an emergency exit seat.
review from
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8.3
Cons: Better seat More friendly crew
review from
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8.0
Pros: The warm towel given for the hands and face at the beiginning was a nice surprise treat. Great also that blankets and headphones were provided.
Cons: More food variety as some items ran out as they got to the back of the planereview from
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6.6
Pros: The crew was amazing, and the flight was really short and comfortable.
Cons: Update the movies and music on the passengers's TVreview from
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2.3
Cons: Flight was delayed for an extra 2 hrs, with inadequate refreshments. Plane wasnt clean and had musty smell.
review from
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6.0
Cons: Better variety of latest movies,
review from
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8.0
Pros: Arriving on Time
review from
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7.6
Pros: Food was adequate and good.
Cons: Seats in both flight weren't adjustable.review from
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9.0
Pros: Great plane Food ok Entertainment system good
Cons: Snacks in between meals (9 hr flight no snacks in between meals) Poor choice of filmsreview from
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4.0
Cons: Comfier seats Some entertainment...there was none. Plane very hot and claustrophobic
review from
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2.0
Pros: Nothing, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst.
Cons: Everything, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst.review from
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4.3
Cons: Flight take off was delayed aprox 40mnts & pilot’s language and message was not clear why we are still grounding !
review from
Kenya Airways FAQs
What is Kenya Airways' carry-on size allowance?
Where does Kenya Airways fly to?
What is Kenya Airways’ primary hub?
How does KAYAK find such low prices on Kenya Airways flights?
Flight status
Kenya Airways route map
Top airports served by Kenya Airways
- Nairobi Jomo Kenyatta Intl Airport (NBO)
- Mombasa Moi Intl Airport (MBA)
- Johannesburg OR Tambo Airport (JNB)
- Entebbe Airport (EBB)
- Dar Es Salaam Airport (DAR)
- Kisumu Airport (KIS)
- Kigali Intl Airport (KGL)
- Zanzibar Kisauni Airport (ZNZ)
- Dubai Intl Airport (DXB)
- Harare Airport (HRE)
- Accra Kotoka Airport (ACC)
- Antananarivo Airport (TNR)
- Amsterdam Schiphol Airport (AMS)
- Lusaka Airport (LUN)
- London Heathrow Airport (LHR)
Kenya Airways contact information
- KQ IATA code
- 0800 737 747 Call
- kenya-airways.com Visit
Overview of Kenya Airways
Although this airline is based in Kenya, it offers flights to a variety of destinations across the world that are located in 41 different countries. For those that would like to visit Europe, you can choose from places like France, Switzerland, and the United Kingdom. If you would rather go somewhere in Asia, popular choices are Thailand, India, and China.
When you decide to travel with Kenya Airways, there are two classes for you to choose from, which are referred to as Economy and Business. Economy will provide you with standard benefits like snacks, drinks, and access to the plane’s entertainment system, while Business comes with a larger seat that provides more legroom, priority check-in, priority boarding, access to the airline lounge, and a gourmet meal.
Kenya Airways is known for having many connections with other airlines, such as KLM, which owns part of the company. Additionally, the airline is a member of both SkyTeam and the African Airlines Association, both of which are air alliances. They also maintain codeshare agreements with many other international airlines, including Air France, Delta Air Lines, EgyptAir, and Precision Air.
This airline has 40 planes that make up its fleet, with almost all of them being either Boeing or Embraer. Although the Embraer 190AR is the company’s smallest plane, it is the aircraft that is used the most often, as it is best suited for medium-range flights and can fit almost 100 passengers. For longer trips, the Boeing 787-8 is commonly used instead, as it can fit over 230 passengers and has a substantial amount of space for Business Class seats.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.