
Kenya Airways information
IATA code | KQ |
---|---|
Routes | 142 |
Top route | Nairobi Jomo Kenyatta Intl to Nairobi Jomo Kenyatta Intl |
Airports served | 54 |
Top airport | Nairobi Jomo Kenyatta Intl |
Kenya Airways traveller reviews
Pros
Cons
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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2.0
Pros: I didn't fly throw the Kenyan airlines because they kept delaying my flight time and they want to spend 24 hours at the airport because of my wife is passports is not american passport, so I had to change the flight , the worst experience ever in my flight life
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2.0
Pros: The stuff was great but flight and the its self is no good with the timing , the keep chaining flight times the cancel my flight twice
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2.3
Cons: KQ has never not delayed. This time, it was delayed twice for a total of three and a half hours.
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7.3
Pros: Crew is great and friendly. Plane comfortable and clean.
Cons: Boarding in Harare was a little delayed. No explanation or information was provided. Food on board : a bun and a muffin were provided for breakfast. No butter or jam or honey or chesse. Most unimaginative meal.
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7.3
Cons: Movie selection
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7.3
Cons: Movie selection wasn't great
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9.6
Pros: Boarding and comfort
Cons: Should be more food/drink selections Probably better to fly Jambo Jet as it has more on offer (even if I have to pay)
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2.0
It was very poor delay for 7 hour from Nairobi coming back 4 hours not
Pros: Nothing check in counter take good two hours flight delay 7 hour return 4 hour rude staff no communication no more traveling in Kenya Airways.
Cons: Very Very poor service unskilled staff not enough knowledge rude
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4.6
Pros: Toilets were clean right up until landing
Cons: When breakfast was served, there was only the option of poached eggs. We asked if there was an alternative and Philip said No. Shortly after starting our cold poached eggs Philip brought the people across the aisle to us a sausage alternative?! All the flight attendants looked unhappy until getting off the plane. Entertainment was very basic and not really up to date.
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3.3
Pros: Nothing
Cons: Didn’t like anything
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2.0
Pros: Absolutely nothing!!!
Cons: Keep to time and stop the delays.
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2.0
Cons: The food portions were disappointing.
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2.0
Cons: The issue was not the flight. It was the cancellation policy. I had a best friend suddenly die and I could not apply a credit to future travel on my 4000$ business class seat. It makes me not want to buy through kayak again.
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4.8
Pros: Staff was friendly and professional.
Cons: The quality of the food. You pay a lot for a ticket, for that pricem, I just don't expect a croissant (no butter or jam included) and a dry cake. Flight would normally leave at 7.30 AM. A normal time for an airline to serve some kind of decent breakfast for the price you pay. Not at KQ. They are not making friends this way. Am not even talking about emails going unanswered for days with very specific questions: how to book extra luggage allowance. Anyway…
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8.0
Pros: The crew amazing
Cons: I was traveling with a child and an infant. Would have been given a priority. We were in the queue waiting.
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7.3
Pros: Seats super comfortable
Cons: Real food and not just snack
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6.0
Pros: Glad to receive small snacks for short flight Headphones were issued from from second flights, but not from Zanzibar
Cons: Check air on on plane as it was so lights that air doesn’t hit the face so it was very warm flight
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2.6
Pros: Nothing - we were stuck at the airport for over 10 hours due to a strike. Missed all connecting flights. They didn’t even offer accommodation or reimbursement on air tickets for our next destination.
Cons: I really do not care. I am never flying with Kenya airways again.
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7.0
Pros: Service was perfect
Cons: It was an old plane and it was completely full. In this old planes you don't have much space especially when you want to do some work in economic class.
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9.3
Pros: Really good aircraft ( Brazilian made Embrare )
Cons: Breakfast ! But it was “04:20 hrs ! So fair do’s !
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5.3
Pros: Barely functioning entertainment portal. Average food.
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7.0
Cons: Not many movies to chose from.
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10.0
Pros: Everything was Amazing. This is one of the best Airline out there and they need more recognition.
Cons: Nothing.
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10.0
Pros: By far the best food I have ever had in a flight. And I am still trying to figure out how we landed without and no one noticed. Every one on the flight were amazed that we didn’t feel a thing upon landing. The crew were so friendly and accommodating, it was unreal.
Cons: Perhaps advertise more to Europeans as this airline is up there with the best of them.
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5.6
Pros: Just okay
Cons: Flight delays
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8.3
Pros: The crew was very nice and I was offered to move to an empty row but my next seat neighbors moved and I had a row on my own. The food was excellent, not spicy as I like it.
Cons: As it was a night flight, it would have been better to be offered blanket on the 4 hours night flight.
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8.0
Cons: Kenya Airways sears had less leg room than Qatar
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3.3
Cons: Seats are not comfortable for a 14 hour flight. One meal was served 1 hour before landing, Need for more drinks and food during a 14 hour flight. Flight was held at gate for 45 minutes before takeoff without explanation. Luggage was not transferred from a connecting flight.
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3.6
Cons: Flight was 4 hours late making for a tight connection in Nairobi and our luggage not making the connection! No matter how good your service, if you don’t get the luggage through, you fail!
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2.0
Cons: Delayed by 4 hours, no explanation!
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3.0
Cons: KQ is always late! And never provide information to passengers about the delay
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5.6
Cons: Hostesses were kind of biased. Entertainment was not too fantastic, flight was excessively delayed
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3.0
Pros: Lazy crew dont even provide water when needed. The cabin was extremely hot and the blowers dont work.
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8.0
Pros: Yes
Cons: Every thing was fine
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3.6
Cons: More legroom, seats with more cushion and recline, better food!
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9.3
Cons: All is well.
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5.0
Cons: Flight was delayed for 2 hours. I missed my connection flight to Lilongwe and had to spend a night in nairobi. What n incovinienve!
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10.0
Pros: Service and flight itself
Cons: Changing the system to be repaired whenever someone needs to change the phone let be available especially to those who are traveling to other countries and they're new there and they need to do a calling for connection to people who are going to take them to different destinations.
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7.6
Pros: The journey from Yaoundé was great. The crew was excellent. Part of food needs improvement. The journey from Nairobi was good and we arrived earlier than expected.
Cons: The flight for on Nairobi, had no entertainment, nowhere to charge cellphones.
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2.0
Cons: I am waiting at the airport to catch a flight tonLusaka. This is because I was bumped off my floor flight that I have no seat. Not sure when I will get ion that flight.
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4.6
Pros: Crew was helpful.
Cons: We were delaying on the outgoing flight and coming back as well.
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8.0
Pros: I liked when there was turbulent, the pilot told us that we should be calm as the plan was going to experience turbulent in a few moment
Cons: I felt like the queen cake had a lot of sugar, think of those who do not eat sugar
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8.0
Pros: Yes
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10.0
Pros: Yes the crew was amazing
Cons: Provide food for kids first before even the special meals people
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4.6
Pros: The gate crew was helpful
Cons: Earlier notification of 7 hour wait time due to delay.
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8.0
Pros: Seats were very crowded. A few more inches would have made it excellent. Overhead luggage storage was tiny.
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7.2
Pros: Easy going flight with friendly and hospitable crew
Cons: Plane was quite dirty inside and out
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10.0
Pros: Everything
Cons: N/A
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2.0
Cons: I’m really disappointed by Kenya airways, the flight was delayed for 4 hours, my luggage didn’t come along with. And the worst is i haven’t received it so far. I swear this is my last time to travel with Kenya airways, seriously I’m disappointed.
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2.0
Pros: Nothing
Cons: You cancelled my trip without informing me and I need to be rembushed Me transportation to Logan airport and going back for six people and 16 bags please
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8.0
Pros: The crew was amazing. Smooth take off and landing
Cons: Meal options. The only available options were sandwiches. A bag of nuts would have been nice
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7.6
Pros: Good service with friendly crew
Cons: Toilets clean but a bit worn out. Windows were very dirty inside and out.
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4.0
Pros: The pilot on the airlines updated us that we were running 15 minutes late and would try to make up some time in the air. He also apologized on behalf of the crew for our delay and communicated that it was because the aircraft arrived late from the previous flight. I appreciated that clarification.
Cons: Our flight was delayed by 3:15 hours, and our gate wasn't listed on the monitors. Our gate location changed twice, and the only way I found out was by asking the "Kenya Airways Guest Services desk" twice. The overhead announcement of the gate change happened 15 minutes after the boarding time listed
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10.0
Pros: I was upgraded to first class!
Cons: Nothing
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8.0
Pros: They made my journey exciting
Cons: The delay leaving Nairobi was long and they offered us on breakfast
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7.6
Pros: Comfortable seats and spacious leg room.
Cons: Good ride and smooth landing.
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8.4
Cons: Food - the vegetarian sandwich was cheese with a tomato and cucumber. I mean really. How about a nice tasty hummus sandwich or falafel?
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2.0
Cons: I find your company canceled my ticket from Kenya to Cairo for all my 7 tickets
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10.0
Cons: Flight on time, cheap and lovely crew
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5.2
Cons: The food, horrible, I would like to describe but not going to do it. Rather get something at the airport before boarding, no space on the plane enought, the seat distance has been squeeze, I guest to accomodate more sheeps ( not seats) on the plane.
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9.6
Pros: Boarding and comfort
Cons: Should be more food/drink selections Probably better to fly Jambo Jet as it has more on offer (even if I have to pay)
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9.3
Pros: Really good aircraft ( Brazilian made Embrare )
Cons: Breakfast ! But it was “04:20 hrs ! So fair do’s !
review from -
10.0
Pros: Everything was Amazing. This is one of the best Airline out there and they need more recognition.
Cons: Nothing.
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10.0
Pros: By far the best food I have ever had in a flight. And I am still trying to figure out how we landed without and no one noticed. Every one on the flight were amazed that we didn’t feel a thing upon landing. The crew were so friendly and accommodating, it was unreal.
Cons: Perhaps advertise more to Europeans as this airline is up there with the best of them.
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9.3
Cons: All is well.
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10.0
Pros: Service and flight itself
Cons: Changing the system to be repaired whenever someone needs to change the phone let be available especially to those who are traveling to other countries and they're new there and they need to do a calling for connection to people who are going to take them to different destinations.
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10.0
Pros: Yes the crew was amazing
Cons: Provide food for kids first before even the special meals people
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10.0
Pros: Everything
Cons: N/A
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10.0
Pros: I was upgraded to first class!
Cons: Nothing
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10.0
Cons: Flight on time, cheap and lovely crew
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7.3
Pros: Crew is great and friendly. Plane comfortable and clean.
Cons: Boarding in Harare was a little delayed. No explanation or information was provided. Food on board : a bun and a muffin were provided for breakfast. No butter or jam or honey or chesse. Most unimaginative meal.
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7.3
Cons: Movie selection
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7.3
Cons: Movie selection wasn't great
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8.0
Pros: The crew amazing
Cons: I was traveling with a child and an infant. Would have been given a priority. We were in the queue waiting.
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7.3
Pros: Seats super comfortable
Cons: Real food and not just snack
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7.0
Pros: Service was perfect
Cons: It was an old plane and it was completely full. In this old planes you don't have much space especially when you want to do some work in economic class.
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7.0
Cons: Not many movies to chose from.
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8.3
Pros: The crew was very nice and I was offered to move to an empty row but my next seat neighbors moved and I had a row on my own. The food was excellent, not spicy as I like it.
Cons: As it was a night flight, it would have been better to be offered blanket on the 4 hours night flight.
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8.0
Cons: Kenya Airways sears had less leg room than Qatar
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8.0
Pros: Yes
Cons: Every thing was fine
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7.6
Pros: The journey from Yaoundé was great. The crew was excellent. Part of food needs improvement. The journey from Nairobi was good and we arrived earlier than expected.
Cons: The flight for on Nairobi, had no entertainment, nowhere to charge cellphones.
review from -
8.0
Pros: I liked when there was turbulent, the pilot told us that we should be calm as the plan was going to experience turbulent in a few moment
Cons: I felt like the queen cake had a lot of sugar, think of those who do not eat sugar
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8.0
Pros: Yes
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8.0
Pros: Seats were very crowded. A few more inches would have made it excellent. Overhead luggage storage was tiny.
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7.2
Pros: Easy going flight with friendly and hospitable crew
Cons: Plane was quite dirty inside and out
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8.0
Pros: The crew was amazing. Smooth take off and landing
Cons: Meal options. The only available options were sandwiches. A bag of nuts would have been nice
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7.6
Pros: Good service with friendly crew
Cons: Toilets clean but a bit worn out. Windows were very dirty inside and out.
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8.0
Pros: They made my journey exciting
Cons: The delay leaving Nairobi was long and they offered us on breakfast
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7.6
Pros: Comfortable seats and spacious leg room.
Cons: Good ride and smooth landing.
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8.4
Cons: Food - the vegetarian sandwich was cheese with a tomato and cucumber. I mean really. How about a nice tasty hummus sandwich or falafel?
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2.0
Pros: I didn't fly throw the Kenyan airlines because they kept delaying my flight time and they want to spend 24 hours at the airport because of my wife is passports is not american passport, so I had to change the flight , the worst experience ever in my flight life
review from -
2.0
Pros: The stuff was great but flight and the its self is no good with the timing , the keep chaining flight times the cancel my flight twice
review from -
2.3
Cons: KQ has never not delayed. This time, it was delayed twice for a total of three and a half hours.
review from -
2.0
It was very poor delay for 7 hour from Nairobi coming back 4 hours not
Pros: Nothing check in counter take good two hours flight delay 7 hour return 4 hour rude staff no communication no more traveling in Kenya Airways.
Cons: Very Very poor service unskilled staff not enough knowledge rude
review from -
4.6
Pros: Toilets were clean right up until landing
Cons: When breakfast was served, there was only the option of poached eggs. We asked if there was an alternative and Philip said No. Shortly after starting our cold poached eggs Philip brought the people across the aisle to us a sausage alternative?! All the flight attendants looked unhappy until getting off the plane. Entertainment was very basic and not really up to date.
review from -
3.3
Pros: Nothing
Cons: Didn’t like anything
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2.0
Pros: Absolutely nothing!!!
Cons: Keep to time and stop the delays.
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2.0
Cons: The food portions were disappointing.
review from -
2.0
Cons: The issue was not the flight. It was the cancellation policy. I had a best friend suddenly die and I could not apply a credit to future travel on my 4000$ business class seat. It makes me not want to buy through kayak again.
review from -
4.8
Pros: Staff was friendly and professional.
Cons: The quality of the food. You pay a lot for a ticket, for that pricem, I just don't expect a croissant (no butter or jam included) and a dry cake. Flight would normally leave at 7.30 AM. A normal time for an airline to serve some kind of decent breakfast for the price you pay. Not at KQ. They are not making friends this way. Am not even talking about emails going unanswered for days with very specific questions: how to book extra luggage allowance. Anyway…
review from -
6.0
Pros: Glad to receive small snacks for short flight Headphones were issued from from second flights, but not from Zanzibar
Cons: Check air on on plane as it was so lights that air doesn’t hit the face so it was very warm flight
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2.6
Pros: Nothing - we were stuck at the airport for over 10 hours due to a strike. Missed all connecting flights. They didn’t even offer accommodation or reimbursement on air tickets for our next destination.
Cons: I really do not care. I am never flying with Kenya airways again.
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5.3
Pros: Barely functioning entertainment portal. Average food.
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5.6
Pros: Just okay
Cons: Flight delays
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3.3
Cons: Seats are not comfortable for a 14 hour flight. One meal was served 1 hour before landing, Need for more drinks and food during a 14 hour flight. Flight was held at gate for 45 minutes before takeoff without explanation. Luggage was not transferred from a connecting flight.
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3.6
Cons: Flight was 4 hours late making for a tight connection in Nairobi and our luggage not making the connection! No matter how good your service, if you don’t get the luggage through, you fail!
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2.0
Cons: Delayed by 4 hours, no explanation!
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3.0
Cons: KQ is always late! And never provide information to passengers about the delay
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5.6
Cons: Hostesses were kind of biased. Entertainment was not too fantastic, flight was excessively delayed
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3.0
Pros: Lazy crew dont even provide water when needed. The cabin was extremely hot and the blowers dont work.
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3.6
Cons: More legroom, seats with more cushion and recline, better food!
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5.0
Cons: Flight was delayed for 2 hours. I missed my connection flight to Lilongwe and had to spend a night in nairobi. What n incovinienve!
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2.0
Cons: I am waiting at the airport to catch a flight tonLusaka. This is because I was bumped off my floor flight that I have no seat. Not sure when I will get ion that flight.
review from -
4.6
Pros: Crew was helpful.
Cons: We were delaying on the outgoing flight and coming back as well.
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4.6
Pros: The gate crew was helpful
Cons: Earlier notification of 7 hour wait time due to delay.
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2.0
Cons: I’m really disappointed by Kenya airways, the flight was delayed for 4 hours, my luggage didn’t come along with. And the worst is i haven’t received it so far. I swear this is my last time to travel with Kenya airways, seriously I’m disappointed.
review from -
2.0
Pros: Nothing
Cons: You cancelled my trip without informing me and I need to be rembushed Me transportation to Logan airport and going back for six people and 16 bags please
review from -
4.0
Pros: The pilot on the airlines updated us that we were running 15 minutes late and would try to make up some time in the air. He also apologized on behalf of the crew for our delay and communicated that it was because the aircraft arrived late from the previous flight. I appreciated that clarification.
Cons: Our flight was delayed by 3:15 hours, and our gate wasn't listed on the monitors. Our gate location changed twice, and the only way I found out was by asking the "Kenya Airways Guest Services desk" twice. The overhead announcement of the gate change happened 15 minutes after the boarding time listed
review from -
2.0
Cons: I find your company canceled my ticket from Kenya to Cairo for all my 7 tickets
review from -
5.2
Cons: The food, horrible, I would like to describe but not going to do it. Rather get something at the airport before boarding, no space on the plane enought, the seat distance has been squeeze, I guest to accomodate more sheeps ( not seats) on the plane.
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Flight status
Kenya Airways route map
Popular flight routes
Top airports served by Kenya Airways
- Nairobi Jomo Kenyatta Intl Airport (NBO)
- Mombasa Moi Intl Airport (MBA)
- Entebbe Airport (EBB)
- Kisumu Airport (KIS)
- Dar Es Salaam Airport (DAR)
- Johannesburg OR Tambo Airport (JNB)
- Lusaka Airport (LUN)
- Harare Airport (HRE)
- Addis Ababa Bole Airport (ADD)
- Zanzibar Kisauni Airport (ZNZ)
- Dubai Intl Airport (DXB)
- Kigali Intl Airport (KGL)
- Accra Kotoka Airport (ACC)
- Bangkok Suvarnabhumi Airport (BKK)
- Antananarivo Airport (TNR)
Kenya Airways contact information
- KQ IATA code
- 0800 737 747 Call
- kenya-airways.com Visit