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It was very poor delay for 7 hour from Nairobi coming back 4 hours not

Pros: Nothing check in counter take good two hours flight delay 7 hour return 4 hour rude staff no communication no more traveling in Kenya Airways.

Cons: Very Very poor service unskilled staff not enough knowledge rude

Pros: Toilets were clean right up until landing

Cons: When breakfast was served, there was only the option of poached eggs. We asked if there was an alternative and Philip said No. Shortly after starting our cold poached eggs Philip brought the people across the aisle to us a sausage alternative?! All the flight attendants looked unhappy until getting off the plane. Entertainment was very basic and not really up to date.

Pros: Nothing

Cons: Didn’t like anything

Pros: Absolutely nothing!!!

Cons: Keep to time and stop the delays.

Cons: The food portions were disappointing.

Cons: The issue was not the flight. It was the cancellation policy. I had a best friend suddenly die and I could not apply a credit to future travel on my 4000$ business class seat. It makes me not want to buy through kayak again.

Pros: Staff was friendly and professional.

Cons: The quality of the food. You pay a lot for a ticket, for that pricem, I just don't expect a croissant (no butter or jam included) and a dry cake. Flight would normally leave at 7.30 AM. A normal time for an airline to serve some kind of decent breakfast for the price you pay. Not at KQ. They are not making friends this way. Am not even talking about emails going unanswered for days with very specific questions: how to book extra luggage allowance. Anyway…

Pros: Glad to receive small snacks for short flight Headphones were issued from from second flights, but not from Zanzibar

Cons: Check air on on plane as it was so lights that air doesn’t hit the face so it was very warm flight

Pros: Nothing - we were stuck at the airport for over 10 hours due to a strike. Missed all connecting flights. They didn’t even offer accommodation or reimbursement on air tickets for our next destination.

Cons: I really do not care. I am never flying with Kenya airways again.

Pros: Barely functioning entertainment portal. Average food.

Pros: Just okay

Cons: Flight delays

Cons: Seats are not comfortable for a 14 hour flight. One meal was served 1 hour before landing, Need for more drinks and food during a 14 hour flight. Flight was held at gate for 45 minutes before takeoff without explanation. Luggage was not transferred from a connecting flight.

Cons: Flight was 4 hours late making for a tight connection in Nairobi and our luggage not making the connection! No matter how good your service, if you don’t get the luggage through, you fail!

Cons: Delayed by 4 hours, no explanation!

Cons: KQ is always late! And never provide information to passengers about the delay

Cons: Hostesses were kind of biased. Entertainment was not too fantastic, flight was excessively delayed

Pros: Lazy crew dont even provide water when needed. The cabin was extremely hot and the blowers dont work.

Cons: More legroom, seats with more cushion and recline, better food!

Cons: Flight was delayed for 2 hours. I missed my connection flight to Lilongwe and had to spend a night in nairobi. What n incovinienve!

Cons: I am waiting at the airport to catch a flight tonLusaka. This is because I was bumped off my floor flight that I have no seat. Not sure when I will get ion that flight.

Pros: Crew was helpful.

Cons: We were delaying on the outgoing flight and coming back as well.

Pros: The gate crew was helpful

Cons: Earlier notification of 7 hour wait time due to delay.

Cons: I’m really disappointed by Kenya airways, the flight was delayed for 4 hours, my luggage didn’t come along with. And the worst is i haven’t received it so far. I swear this is my last time to travel with Kenya airways, seriously I’m disappointed.

Pros: Nothing

Cons: You cancelled my trip without informing me and I need to be rembushed Me transportation to Logan airport and going back for six people and 16 bags please

Pros: The pilot on the airlines updated us that we were running 15 minutes late and would try to make up some time in the air. He also apologized on behalf of the crew for our delay and communicated that it was because the aircraft arrived late from the previous flight. I appreciated that clarification.

Cons: Our flight was delayed by 3:15 hours, and our gate wasn't listed on the monitors. Our gate location changed twice, and the only way I found out was by asking the "Kenya Airways Guest Services desk" twice. The overhead announcement of the gate change happened 15 minutes after the boarding time listed

Cons: I find your company canceled my ticket from Kenya to Cairo for all my 7 tickets

Cons: The food, horrible, I would like to describe but not going to do it. Rather get something at the airport before boarding, no space on the plane enought, the seat distance has been squeeze, I guest to accomodate more sheeps ( not seats) on the plane.