Guest reviews
Overall rating
8.8
Excellent
Based on 101 reviews
Cleanliness
9.2
Comfort
8.9
Pick-up/Drop-off
8.9
Value for money
8.4
Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
23
7
2
3
1
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
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6.8
Cons: They gave me a new 2020 car but there was damage all over it and it had not been previously recorded. The employee said if I had not brought him out and had him inspect it they likely would have charged me for all the repairs. I’m nervous they will still try and stick me with costs even though I didn’t cause any damage.
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10.0
Pros: It was an easy process to attain car and drop off.
Cons: Car door had moderate noise from air coming in, even when closed.
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2.8
Pros: Pick up was fairly straight forward and efficient.
Cons: Customer service is severely lacking. No greetings either at pick up or drop off. The vehicle was extremely sub-standard (Toyota Sequoia) such a poor choice of vehicle to include with the class of vehicles offered. So very disappointed with the experience. I will go back to Avis or Enterprise if this is any indication of future rental experience.
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10.0
Pros: Convenient pickup and dropoff within steps from the baggage claim.
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9.2
Cons: Everything went very smoothly.
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5.6
Cons: I paid for my rental vehicle in FULL online, only to get to the Hertz desk to be told that there would be an addition $200 hold placed on my account for “incidentals”. I have rented thousands of vehicles and have NEVER had to have an additional hold on my account. When I called customer service they simply told me it was “company policy” and that it would be removed in 7 days - even though my rental was only for 3 days. Given that I paid for gas out of my own pocket, I cannot for the life of me understand what the additional “incidentals” could have been that warranted holding additional monies from me. I will NEVER rent from Hertz again.
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10.0
Pros: Very quick pick up and return. Very nice car.
review from
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9.2
Cons: Nothing
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10.0
Pros: Very friendly staff and super easy pick up and drop off.
Cons: Nothing, it was excellent
review from
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9.6
Pros: yes In and out very good
Cons: not much Everything went well
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8.0
Nice car, poorly maintained
Pros: Very clean, comfortable, and had good accessories (like CarPlay).
Cons: The tires were all under inflated. I spent 20 minutes in the dark, in the rain, in the cold, at 6:30am, filling them before my drive back to the airport.
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8.0
Pros: I liked the cleanliness of the car.
Cons: The drop could have been easier. Wasn't really sure where to park and had to really look for a parking spot.
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