Guest reviews
Overall rating
8.1
Excellent
Based on 23 reviews
Cleanliness
8.4
Comfort
7.9
Pick-up/Drop-off
8.1
Value for money
8.0
Pros
"Staff was friendly and informative."
(in 1087 reviews)
"It was a good experience"
(in 302 reviews)
"yes drop off was easy."
(in 156 reviews)
Cons
"No car available upon arrival."
(in 140 reviews)
"Very poor customer service!"
(in 175 reviews)
"Car smelled and was dirty"
(in 227 reviews)
Recent reviews
Traveller rating
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Find reviews that mention:
customer service
car was clean
pick up the car
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car available
great car
easy drop
friendly staff
great service
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airport location
great experience
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4.4
Pros: This should have been very easy. It is a small town and usually courteous and friendly.
Cons: Due to bad weather I had to re-route my trip from Minneapolis to Omaha. I was travelling to SD for a funeral. Sadly when I tried to get online at the airport for a car at the airport it only showed availability for the city. Computers rule! counter at airport was not helpful. I had to call to get help. Then when I got to Sioux Falls because I had to rent a one way drop off they made me drive back to Sioux Falls one day later to switch cars. It seemed like they could have given my car for Monday to the one-way and just let me keep the car that I came from Omaha in. It was all a big mess!!
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9.2
Pros: Staff was friendly and helpful. Pickup and Drop-off was quick and easy. Price was fair as this was a quick answer to a multiple flight delays so we could get to Rapid City to start our vacation.
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5.2
Cons: I ordered a full size and was given an intermediate vehicle.
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10.0
Smooth
Pros: The whole process was easy and efficient
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10.0
Car was great.
Pros: car was great.
Cons: nothing I didn't like.
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9.2
Pros: Upgraded to a nicer vehicle for just a few dollars more. Car was excellent, had many features and was fun to drive. I hated to turn the car back in. It was a great experience.
Cons: Drop off was confusing. The time for my drop off was before the counter opened - I was dropping off around 5:00 a.m. Other rental car agencies had signs about where to park the car for drop off. Avis had no signs. Eventually after circling the lot three times, I parked the car in a Avis spot. I figured they would figure out that it was a drop off.
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5.2
Smelled like cigarettes
Pros: Counter clerk was pleasant.
Cons: Car smelled like cigarettes and there was no orientation
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2.0
Never using AVIS OR Hertz again if at all possible
Cons: Ordered a car for an employee like I have 50-70 times this year... Many with AVIS and Hertz... For the first time could not pick up the car with the same corp CC as all the other times with no problem as none of our cards have employee's names "embossed" on the card... To add it was 10:40 pm and no way to fix the issue... No help from anybody other than call back in the morning... Then the rate goes from $70 to $350 as all of a sudden they are "out of cars..." even though the one we reserved was sitting right there waiting for us...
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3.2
Car was not ready when I arrived. I had to wait 20
Cons: Car was not ready when I arrived. Reserved for 9 got there at 10. Girl at counter was unhappy and kept telling me might people did not do their job. I waited 20 minutes to get a car.
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2.0
Cons: I'm sending a letter to Corporate with my complaints.
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8.0
Pros: Clean vehicle Easy to return
Cons: Only one person working the counter to check in and so that process took longer than at other airports
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